Collier Row, Romford, RM5
5/5, 168 reviews
100% recommended
93% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Keystones Property - Click to Visit Our Website

“I was extremely grateful for the level of attention to ......”

Share on :
Apr 14,2015
Minithumbup
Scott
By: 'Nick B'
Apr 14,2015
0 people found
this helpful
I was extremely grateful for the level of attention to detail & the excellent customer service that Scott & Amber have provided. What was even more impressive was Scott's ability to locate a tenant who agreed a twelve month rental within 48 hours & Scott went out of his way to keep me posted with the updates surrounding the transaction. As for Amber she was professional in her approach in making certain all the utility companies were contacted efficiently to extradite the final bills which were on time & accurate. This is a most pleasing start to our first business transaction & long may this continue as I can only recommend them to all my family & friends wishing to utilise their services on offer. Excellent people who conduct business in the right way. Thank you Scott & Amber.
Comment on agent fees
The fees were exactly what Scott said they would be from day one & there were no hidden costs like other agents. Better value than the other competitors, I am lucky to have chosen them to represent me.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Keystones Property
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £154,000 £570,000
Lettings 95% 96% £775 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
43 0 40 0 57 0 23 0 5 0
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS Property Redress Scheme
Latest Properties

“Amazing Agency!...”

Share on :
Dec 09,2019
Minithumbup
Jay
By: 'Georgian grajdan'
Dec 09,2019
0 people found
this helpful
I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)...
read full review
Was this helpful? Yes

“Property Sale...”

Share on :
Dec 09,2019
Minithumbup
By: 'James'
Dec 09,2019
0 people found
this helpful
Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to ...
read full review
Was this helpful? Yes

“Jay was brilliant!...”

Share on :
Dec 07,2019
Minithumbup
Jay
By: 'Vanessa'
Dec 07,2019
0 people found
this helpful
Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none....
read full review
Was this helpful? Yes

“Highly recommend! Great customer service and ......”

Share on :
Dec 06,2019
Minithumbup
Jay
By: 'Aureja Silinskaite'
Dec 06,2019
0 people found
this helpful
Highly recommend! Great customer service and quick move to a new house. Jay was very helpful and professional and assist me with my house move...
read full review
Was this helpful? Yes

“Keystones are Brilliant!!...”

Share on :
Nov 27,2019
Minithumbup
Jay
By: 'Mihaela costas'
Nov 27,2019
0 people found
this helpful
Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house....
read full review
Was this helpful? Yes

“Thank you Jay!!!...”

Share on :
Nov 27,2019
Minithumbup
Jay
By: 'Ioan Costas'
Nov 27,2019
0 people found
this helpful
Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home....
read full review
Was this helpful? Yes

“Very Professional outfit. Property sold withi......”

Share on :
Nov 24,2019
Minithumbup
Ross
Jay
By: 'Mary Aldridge'
Nov 24,2019
0 people found
this helpful
Very Professional outfit. Property sold within a week, subject to contract. Price competitive in the Romford area. Dealt with Ross in the Collier Row Office who was prompt, professional and competent. Would we use them again, defiantly....
read full review
Was this helpful? Yes

“The professionalism...”

Share on :
Nov 19,2019
Minithumbup
By: 'Narsing'
Nov 19,2019
0 people found
this helpful
The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!!...
read full review
Was this helpful? Yes

“5 Stars Not Enough ⭐⭐⭐⭐⭐...”

Share on :
Nov 19,2019
Minithumbup
By: 'Mr Zafar Belim'
Nov 19,2019
0 people found
this helpful
Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready ...
read full review
Was this helpful? Yes

“We sold my mother's property through Keystone......”

Share on :
Nov 18,2019
Minithumbup
Scott
Ross
By: 'Glenis Bibby'
Nov 18,2019
0 people found
this helpful
We sold my mother's property through Keystones and would not hesitate in recommending them. Although our sale should have been straightforward, (cash buyer & my mother now living with us, so no onward chain) there were many hitches along the way. Keystones kept us informed & were ...
read full review
Was this helpful? Yes

“Great Service - Thank You Guys...”

Share on :
Nov 16,2019
Minithumbup
Jay
By: 'Mustafa Mehmed'
Nov 16,2019
0 people found
this helpful
I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick ...
read full review
Was this helpful? Yes

“I can highly recommend keystone property, es......”

Share on :
Oct 16,2019
Minithumbup
Jay
By: 'Karolina'
Oct 16,2019
0 people found
this helpful
I can highly recommend keystone property, especially Jay as a agent with Great customer service , communication and prices, as a tenants we had many question with very quick response from Jay ....
read full review
Was this helpful? Yes

“Thank you...”

Share on :
Oct 14,2019
Minithumbup
Jay
By: 'Roland Ionas'
Oct 14,2019
1 people found
this helpful
I would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot....
read full review
Was this helpful? Yes

“Extremely pleased with the service received b......”

Share on :
Oct 05,2019
Minithumbup
Jay
By: 'Allen Hales'
Oct 05,2019
0 people found
this helpful
Extremely pleased with the service received by Keystones. I had most of my contact with Jay who was extremely professional and easy to communicate with. As a new landlord I had many questions but nothing was too much for them and I received a lot ...
read full review
Was this helpful? Yes

“I put my property on the market with Keystone......”

Share on :
Oct 02,2019
Minithumbup
Ross
Jay
By: 'Maureen Ayres'
Oct 02,2019
0 people found
this helpful
I put my property on the market with Keystones and although I decided not to sell for the time being. I received excellent customer service from Ross who came to value the property and put it on the market to Jay and Will who were ...
read full review
Was this helpful? Yes

“Good, professional service...”

Share on :
Sep 25,2019
Minithumbup
Jay
By: 'Ganesh Nair'
Sep 25,2019
0 people found
this helpful
I would recommend Keystones, especially Jay Leonce. Jay was very professional, helpful and polite, and would promptly reply any of my queries or emails....
read full review
Was this helpful? Yes

“Caren May...”

Share on :
Sep 24,2019
Minithumbup
Ross
By: 'Caren May'
Sep 24,2019
0 people found
this helpful
Would recommend Ross and the team at keystones, was brilliant in the sale of my house.. Ross was great from start to finish. Thank you 😊...
read full review
Was this helpful? Yes

“Roxana...”

Share on :
Sep 23,2019
Minithumbup
Jay
By: 'Nistor Roxana'
Sep 23,2019
0 people found
this helpful
The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
read full review
Was this helpful? Yes

“Thank you!...”

Share on :
Sep 20,2019
Minithumbup
By: 'Adriana'
Sep 20,2019
0 people found
this helpful
Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
read full review
Was this helpful? Yes

“Highly recommended...”

Share on :
Sep 19,2019
Minithumbup
By: 'Boryana Biserova'
Sep 19,2019
0 people found
this helpful
I would highly recommend Keysones. Especially Jay Leonce. Jay , thank you so much for being so professional, helpful and polite. We are so happy with your work....
read full review
Was this helpful? Yes

“Scott is very friendly and has great customer......”

Share on :
Sep 18,2019
Minithumbup
Scott
By: 'Holly Tagliamonti'
Sep 18,2019
0 people found
this helpful
Scott is very friendly and has great customer service. His knowledge and advise on renting our property was very helpful. Would highly recommend Scott & his team....
read full review
Was this helpful? Yes

“Jay is friendly and has great customer servic......”

Share on :
Sep 17,2019
Minithumbup
Jay
By: 'Holly Tagliamonti'
Sep 17,2019
0 people found
this helpful
Jay is friendly and has great customer service! He has made the process of buying our property painless and so straight forward! Thanks to Jay's recommendation & advise we are now purchasing our forever home! Thanks again Jay....
read full review
Was this helpful? Yes

“High recommendation...”

Share on :
Sep 17,2019
Minithumbup
Jay
By: 'Melody Fowler-Wright'
Sep 17,2019
0 people found
this helpful
I would highly recommend Keystones. Unlike a large chain estate agent they can offer you a personalised service, market-leading rates and a close-knit team who are committed to you and achieving the best outcome for you. Jay Leonce who was personable, professional and passionate about ...
read full review
Was this helpful? Yes

“Jay Leonce was help as.we are so happy with ......”

Share on :
Sep 15,2019
Minithumbup
Jay
By: 'Lucian vlad-sabie'
Sep 15,2019
0 people found
this helpful
Jay Leonce was help as.we are so happy with his work. Great service and great agency.thank you very much.we are happy with the house,great condition....
read full review
Was this helpful? Yes

“Great service...”

Share on :
Sep 15,2019
Minithumbup
Jay
By: 'Cintia szabo'
Sep 15,2019
0 people found
this helpful
Jay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too. Great company and very good service . Thank ...
read full review
Was this helpful? Yes

“Excellent service., always felt I could call ......”

Share on :
Aug 21,2019
Minithumbup
Ross
Scott
By: 'Gina crown'
Aug 21,2019
0 people found
this helpful
Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Aug 16,2019
Minithumbup
Ross
Scott
By: 'Doug'
Aug 16,2019
0 people found
this helpful
I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
read full review
Was this helpful? Yes

“My experience was amazing from start to finis......”

Share on :
Aug 15,2019
Minithumbup
Ross
By: 'Jag'
Aug 15,2019
1 people found
this helpful
My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
read full review
Was this helpful? Yes

“Very professional and also supportive and und......”

Share on :
Aug 13,2019
Minithumbup
Scott
Ross
By: 'Laura baker'
Aug 13,2019
1 people found
this helpful
Very professional and also supportive and understanding. Worked very hard to sell our house. Always kept us updated of what was going on. Could not fault all the staff very polite and well mannered....
read full review
Was this helpful? Yes

“very professional agency...”

Share on :
Aug 13,2019
Minithumbup
Scott
By: 'Diana Olah'
Aug 13,2019
1 people found
this helpful
Very happy with the service at Keystones! Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional ! Can highly recommend this agency !...
read full review
Was this helpful? Yes
Staff picture Scott
(110)
Staff picture Ross
(40)
Staff picture Jay
(29)
Staff picture Melissa
(3)
Staff picture William
(1)
Staff picture Adil
(0)
Staff picture Karen
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

As Seen On

Get in touch with

Keystones Property

Branch - Collier Row, Romford, RM5