Crawley, RH10
4.7/5, 626 reviews
98% recommended
93% sales valuation accuracy
96% sales fee satisfaction
Choices Estate & Letting Agents

“Good Afternoon !!! I want to say a ''big Thank You'' ......”

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Apr 13,2015
Minithumbdown
By: 'IONUT'
Apr 13,2015
4 people found
this helpful
Good Afternoon !!!
I want to say a ''big Thank You'' to Choices Agency from CRAWLEY,because they let me homeless and as well without money.I want to say ''THANK YOU'' for the untrained and unprofessional way of dealing my case to HOLLY and as well to the Manager LISA(HO ARE VERY HAPPY BECAUSE THEY TOOK MY 500‚£ AND MAKE THE COMPANY MORE RICH)...GOOD JOB LISA AND HOLLY!!!
THE STORY IN FEW WORDS:
I was living in a sharing house with my fiance,and the landloord give notice on the 1 of february to the boy ho was renting the house : ''we need to move from the house until end of march''...so we have take the decision to rent our own house because my sister and brother in law told us in the future they will want to come in UK as well for working(at the end of march or half of April).the first agency we have gone was Choices from Crawley.there we have meet Holly,and we ask her about details wich was needed for doing the deal...we have explained our situation and as well what we are looking for...she said streight away :'' i have in this moment 2 houses,which can be on you'r taste'- 1 in bewbush and 1 in ifield,if you want you can see them today''...i was surprised how quickly they are dealing,so i have accept to see the propertys in same day...after we have seen them i said i am interested for the property from bewbush,so she said streight away to give her 500‚£ for keeping our property (with me i was having 200 ‚£ ,and the rest of 300 ‚£ i have give them after we came back home)...i explain the situation how much salary me and my fiance are taking and she said everything is more then ok...after she said she needs the reference for my sister and brother in law and they are charcing for each one of 90‚£ (and for me was strange why they are asking the reference for some people wich ''maybe'' they will come in uk in the future.maybe our sincerity was the key of failing)...we said ok,we will pay as well the references for them,in the hope to show we are good people and treated in a professional way de transaction...all good 2 weeks,i have bring them all the papers wich required for doing our reference,and every time i was asking if need something more to not having problems,and theyr answer was ''YES',it's no problem''...before to move with one weak start the big problems: HOLLY called us to telling us we need a garantor.and i said ,why i need a garantor,and why she haven't tell us from the beggining?if she was saying from the start it is possible to need a garantor,i was refusing to make a deal,because i was knew i don't have a garantor...HERE came the best TRAINED part of HOLLY: '' u can bring as a garantor the boy ho is paying the bills in the house''...done,i have succed to make my tenanant to help us,and to be our garantor.i have bring him,he have discuss about term and condition with holly,and he was agree to help us....everything good,until now.BEFORE 2 DAYS to pay everything (3460 ‚£ :references,deposit,1 month in advance) and to move in the new house,HOLLY called again saying '' your garantor is not good and we need a landloord''.From were the God i should bring a landloord (this was on 26 March,and the date of moving was 28)...i said to her,i don't have a landloord as a garantor,and she said don' worry we will resolv the problem.
On 27 she called us ,saying she have speek with her manager LISA,and her proposal was to offer the 6 months rent in advance (7500‚£)...from where i should bring this money...
On 27 afternoon,Holly told us it is possible to lose our money and as well the house----(HOW IS THIS POSSIBLE,to remained without money and as well HOMELESS?) ....i explained to her,it's not normal what is happening,and she said she will resolv the problem,and need to speak with her director (i don't know his name).
In the day we normal supposed to move on 28 she called us to give her theyr last option: '' one more month in advance...so from 3460‚£-became 4680‚£,money which i was not having in that time''....i came at the agency with my fiance to discuss with THE MANAGER LISA.And she said if we don't have that amount of money we will lose our 500‚£ and as well the house...and i said to her: ''ok the transaction,haven't been done.but i want my money back 500‚£''...and she said it's not possible to have my money back...i explained to her,she have let us homeless but at least give us the money back (because that money are half of the salary of my fiance)...she said '' i don't care,the money we can not give u back...i said to her,i don't want to go for making complains,i just want my money...HER REPLY: '' YOU CAN GO TO COMPLAIN WHERE U WANT BUT THE MONEY BACK ,YOU WILL NOT RECEIVE THEM'' (GOD,AND PROFESSIONAL WAY manager LISA)...

.........................................................................................................................................................
In this case i send a email to MS Stephanie Prior ,and her reply was: ''i will investigate the case ,and we will send u an answer as quick as possible''---- has passed already 1 month and the results of '' investigation'' haven't came back,even if i send more messages to her....
I was trying to end in a good and professional way,but it's seems we are treated like donkeys.FIRST STEP: POLICE; SECOND STEP: CAB...AFTER THIS TWO (IN CASE I WILL NOT RESOLV THE PROBLEM) IT WILL BE TPOS,lawyer,HUMAN RIGHTS....I WILL GO WHERE I NEED TO CLAIM MY MONEY BACK,AND ONLY FOR THE FACT the MANAGER LISA WAS LAFFING IN THE TIME WHEN MY FIANCE WAS CRYING FOR THE SITUATION AND BEGGING FOR OUR MONEY BACK

WHAT CAN I SAY MORE: THANK YOU CHOICES BECAUSE YOU LET PEOPLE WITHOUT MONEY AND HOMES !!!!
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THE MOST UNTRAINED STAFF :
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Opening Hours
Address

Choices
5 Broadwalk
Crawley
West Sussex
RH10 1HJ
01293 611002

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 96% £110,000 £660,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
71 3 263 8 94 0 155 0 30 2
Areas covered
  • RH10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Absolutely Terrible...”

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Apr 12,2018
Minithumbdown
By: 'Robert'
Apr 12,2018
3 people found
this helpful
Worst property management company ever experienced!!!!! I bought a few properties with them - they were very, very late being completed, hugely over valued and tenant management was absolutely appalling - I am £000's out of pocket and cannot stress enough how badly they have ...
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Unacceptable
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“Always having to chase issues myself and when i report ......”

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Dec 15,2017
Minithumbdown
By: 'Jojo'
Dec 15,2017
5 people found
this helpful
Always having to chase issues myself and when i report issues which i still have on going i seem to get the impression *are not interested or tell me contractors are busy every time. I'm never updated with information on when someone is coming out ...
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Im paying for maintenance every month and i still have issues i reported in may which are still not resolved
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“Timi was an exceptional estate agent and assisted us with ......”

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Dec 04,2017
Minithumbup
By: 'Mr Cartwright'
Dec 04,2017
0 people found
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Timi was an exceptional estate agent and assisted us with purchasing our 4 bed mid terraced house. He understood our requirements very quickly. When we finally found our desired house Timi was able to answer all our questions as well as assist us with appointments to ...
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“Lucinda has and is a very professional agent. She has ......”

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Sep 19,2017
Minithumbup
By: 'Zehra'
Sep 19,2017
0 people found
this helpful
Lucinda has and is a very professional agent. She has been wonderful looking after a property of ours when there has been endless problems. She is efficient and gets things done quickly and really looks after a property as if it were her own. That ...
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“Mark was always good in updating us on events. He ......”

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Apr 21,2017
Minithumbup
By: 'Jane'
Apr 21,2017
0 people found
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Mark was always good in updating us on events. He was very respectful and always gave us feedback from the buyers....
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I can't comment on this as I don't have other agent's fees to compare with.
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“The process was a little more difficult because I had ......”

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Apr 10,2017
Minithumbup
By: 'Rob Allum'
Apr 10,2017
1 people found
this helpful
The process was a little more difficult because I had lived outside the Uk for the last 4 years, but the staff were very helpful and accommodating with the challanges...
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Comment on agent fees
as expected
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“Mark is a very professional and enthusiastic, friendly agent, Who ......”

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Feb 23,2017
Minithumbup
By: 'Qi'
Feb 23,2017
1 people found
this helpful
Mark is a very professional and enthusiastic, friendly agent, Who helped us with the property viewing and negotiations. Highly recommend...
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“The service received from Tobi was excellent, he was open ......”

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Feb 22,2017
Minithumbup
By: 'Matt Canavan'
Feb 22,2017
1 people found
this helpful
The service received from Tobi was excellent, he was open and honest with me throughout, diligent, answered all my questions and always kept me regularly updated. I don't plan on selling a house again for a long time but wouldn't hesitate to use choices again, ...
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Good
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“I used the Crawley branch to market my property for ......”

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Feb 21,2017
Minithumbup
By: 'Mr T Chaudhary'
Feb 21,2017
1 people found
this helpful
I used the Crawley branch to market my property for sale. The staff were very friendly and helpful through the whole process. Tobi was prompt and efficient with getting the property on the market and the professional photos were excellent. We had a lot of ...
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Comment on agent fees
Very good
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“I have found Choices so helpful! Lucinda and mark are ......”

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Feb 21,2017
Minithumbup
By: 'Ian Stevens'
Feb 21,2017
1 people found
this helpful
I have found Choices so helpful! Lucinda and mark are very friendly and keep me up to date with viewing feedback and offers that are put forward to me. I will definitely be using them again if needed in the future....
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Good
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“Really great professional service. He listen to exactly what we ......”

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Feb 21,2017
Minithumbup
By: 'Jaime'
Feb 21,2017
0 people found
this helpful
Really great professional service. He listen to exactly what we was looking for and found us some really great properties....
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“I have been dealing with Tobi at choices and my ......”

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Feb 21,2017
Minithumbup
By: 'Mr Yasir'
Feb 21,2017
0 people found
this helpful
I have been dealing with Tobi at choices and my experience has been extremely pleasurable and stress free. I contacted him to come and value my property. He managed to fit me around his busy schedule at short notice and was very professional. He was ...
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Comment on agent fees
Fair
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“I came into branch and was welcomed by Ashliegh. She ......”

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Feb 21,2017
Minithumbup
By: 'Hameed'
Feb 21,2017
0 people found
this helpful
I came into branch and was welcomed by Ashliegh. She was so helpful in finding me somewhere to rent I needed to move ASAP and she found a property for me straight away. Explained all the fees and rent so I understood clearly. And was ...
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Good
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“I was a bit worried about letting my property out ......”

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Feb 21,2017
Minithumbup
By: 'Mr Khan'
Feb 21,2017
0 people found
this helpful
I was a bit worried about letting my property out at first as I lived in it previously but Phillipa reassured me it would be fine and it has been. Her and her team were able to find professional tenants and achieved a very good ...
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Comment on agent fees
Very good and fair for the piece of mind I get.
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“Since the first day I call to ask to see ......”

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Nov 03,2016
Minithumbup
By: 'Michelle Nogueira'
Nov 03,2016
2 people found
this helpful
Since the first day I call to ask to see house to rent, AshLeigh Miller always show efficiency, good communication,and high level of customer service. Unfortunately I couldn't find a house yet....
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“We'd worked with Janine previously so were well versed with ......”

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Jul 05,2016
Minithumbup
By: 'Craig'
Jul 05,2016
1 people found
this helpful
We'd worked with Janine previously so were well versed with her quality of service (hence we followed her to Choices). Quick turnaround on finding a new tenant, good communication, and a delightful couple moving into our house a few days after the previous tenants moved ...
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Comment on agent fees
Reasonable
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“I am glad I used choices to sell my property ,......”

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Mar 25,2016
Minithumbup
Grant
By: 'N Meh'
Mar 25,2016
2 people found
this helpful
I am glad I used choices to sell my property ,they were very helpful specially Grant ,he was very efficent ,explained everything to me ,he was always updating me,he made the whole experience pain free ;thank you GRANT once again ....
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Comment on agent fees
It was reasonable
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“I signed up with a number of agents but out ......”

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Mar 25,2016
Minithumbup
By: 'michaelb'
Mar 25,2016
3 people found
this helpful
I signed up with a number of agents but out of all them choices were the only ones who consistently followed up calls, would up date me at least once week but normally more often in relation to properties available and showed an interest in ...
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Comment on agent fees
Average for the south of england but it is a shame that agencies in the south charge almost three times as much as agencies in the north for the same checks.
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“I just wanted to say a huge thank you for ......”

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Feb 10,2016
Minithumbup
By: 'Trudi'
Feb 10,2016
4 people found
this helpful
I just wanted to say a huge thank you for your help over our recent move. Both Lisa and Ashleigh listened carefully to the situation we were in and did everything in their power to overcome the issues we have faced in the past and ...
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Comment on agent fees
Reasonable fees
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“I can not speak highly enough of Lisa Page she ......”

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Feb 02,2016
Minithumbup
By: 'Michael Price'
Feb 02,2016
4 people found
this helpful
I can not speak highly enough of Lisa Page she has restored my faith not only in her industry but also humanity. Choices are extremely fortunate to have an asset as professional as Lisa. I would not hesitate to recommend using Lisa anafChoices....
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Comment on agent fees
Fair
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“Honest agent and knowledgeable in her role. very hard working. ......”

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Dec 15,2015
Minithumbup
By: 'hameed'
Dec 15,2015
3 people found
this helpful
Honest agent and knowledgeable in her role. very hard working. she is friendly and willing to assist. ended up purchasing 2 properties....
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“Aidan was very efficient in supplying all of the information ......”

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Dec 01,2015
Minithumbup
By: 'Ben'
Dec 01,2015
2 people found
this helpful
Aidan was very efficient in supplying all of the information I needed from him when viewing the property to rent. Very friendly and competent, Aidan showed me around the property and even gave me a ride to the nearest tube stop afterwards. I would strongly ...
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“Reece was friendly, approachable and knew what i was looking ......”

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Nov 27,2015
Minithumbup
By: 'aneta'
Nov 27,2015
2 people found
this helpful
Reece was friendly, approachable and knew what i was looking for. Very profesional and i hope that with his expertise he wil be able to find suitabe property...
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“Hello good morning,I had some issues in the past ......”

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Nov 27,2015
Minithumbup
By: 'Alexandra'
Nov 27,2015
2 people found
this helpful
Hello good morning, I had some issues in the past but I found in Lisa Page a big support all the time, she always answered my questions. She is very professional and I'm really happy to contact to her any time. Thanks Lisa for your ...
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“Having had issues with the "manager" of the branch with ......”

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Nov 26,2015
Minithumbup
By: 'Daleo'
Nov 26,2015
2 people found
this helpful
Having had issues with the "manager" of the branch with complete failure in communication and poor service. Phillipa did all she could to try and rectify the situation, is extremely friendly, courteous, and has really delivered exceptional service and tried to restore our faith in ...
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Last updated at 3:23 PM 10/04/2017 by Queen Nzeribe

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