I have been a satisfied landlord since the Company came under new management some 10+ years ago. The secret to satisfaction, which ever side of the transaction you are sitting, is common sense. As a landlord I have a duty to provide a property fit for purpose and that WILL ALWAYS involve some expense in keeping it to an acceptable standard, due to acceptable and fair wear and tear. As a tenant there is a duty of care over the landlords property and if you don't care and don't treat it like you would your own you may find you are having to contribute to repairs at the end of the tenancy.
I get regular updates on property condition and it is therefore quite easy to isolate incidents which are not fair wear and tear. Underwoods eye for detail and fairness in dealing with any problems that do arise lead me to believe there is nowhere else to look in the Northampton/Wellingboro and surrounding areas. Don't let those high standards drop and thus become "one of the rest"