Oakfield
Eastbourne, BN21
4.9/5, 274 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
89% lettings valuation accuracy
92% lettings fee satisfaction



Property Features


“Jodie was punctual, well presented and let the customer take ......”

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Apr 13,2015
Minithumbup
By: 'M'
Apr 13,2015
0 people found
this helpful
Jodie was punctual, well presented and let the customer take things at his own pace, i.e. wasn't too pushy. Contract negotiations went smoothly and I was kept informed at every step of the process (quite complicated). Some sendings of minor inventory modifications could have been avoided however, I feel.
Emma showed a professional managerial demeanour in the final handover.
Comment on agent fees
Perfectly reasonable.
Was this helpful? Yes
By: Oakfield
Apr 21, 2015
Dear M Thomas, Thank you for leaving feedback of your dealings with Jodie and Emma in our Eastbourne branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations

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Opening Hours
Address

Oakfield
35 Cornfield Road
Eastbourne
East Sussex
BN21 4QG
01323 723500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £77,500 £660,000
Lettings 89% 92% £325 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 0 75 2 66 3 60 0 10 1
Areas covered
  • BN21
  • Eastbourne
  • BN23
  • Seaford
  • BN22
  • Polgate, Hailsham
  • BN24
  • BN20
  • BN26
  • BN27
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA DPS SAGEagent
Latest Properties

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“We spoke to charlie from eastbourne branch 27......”

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Jun 29,2023
Minithumbdown
By: 'Jon Bailey'
Jun 29,2023
0 people found
this helpful
We spoke to charlie from eastbourne branch 27 june 2023,she was very helpful,polite and proffesional,and we appreciated all the help and advice. Kind regards jon bailey...
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“What an amazing bunch of agents....”

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Feb 07,2023
Minithumbup
Izzy
By: 'DONNA HIDER'
Feb 07,2023
0 people found
this helpful
What an amazing bunch of agents. Right form the start the team have been amazing with constructive advice and guidance , As I am relocating my move wasn't going to be the easiest to manage but the team here were with me all the way helping ...
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“Oakfield Estate is very passionate and profes......”

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Jan 20,2023
Minithumbup
Charlie
By: 'Ade Agbaje'
Jan 20,2023
0 people found
this helpful
Oakfield Estate is very passionate and professional on my experience with them, Charlie and Izzy are my favourite staff ....
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“Charlie Hamilton is an absolute diamond. She ......”

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Dec 07,2022
Minithumbup
Charlie
By: 'Natalie'
Dec 07,2022
0 people found
this helpful
Charlie Hamilton is an absolute diamond. She has been so, so helpful and made the whole rental process absolutely seamless. I cannot fault her. She went out of her way to deal with my (endless) questions and queries, and I cannot recommend her enough. She ...
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“Charlie helped and supported us while we move......”

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Aug 17,2022
Minithumbup
Charlie
By: 'Grace'
Aug 17,2022
0 people found
this helpful
Charlie helped and supported us while we moved into our new flat. Even though there were problems along the way, she always stayed in touch and helped us find a way around things, when the problems did occurred. We couldn’t be more grateful to ...
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“Service & tenancy agreements...”

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May 24,2022
Minithumbup
Izzy
By: 'Pongsakorn'
May 24,2022
0 people found
this helpful
Since I have transferred my tenancy agreements to Oakfield Eastbourne and in particular Izzy Pannett I have had clear concise information and the transfer has been without any problems and this is due to Izzys confident approach and efficient manner. I would have no hesitation ...
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“I can't recommend Oakfield Estate agents enou......”

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Mar 03,2022
Minithumbup
By: 'Linda'
Mar 03,2022
0 people found
this helpful
I can't recommend Oakfield Estate agents enough. Very friendly team Very helpfull. I have has a few unforseen problems with my move but Phill and the team have helped me at every step. Thank you Linda...
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“Really poor communication...”

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Mar 04,2021
Minithumbdown
By: 'Elliott'
Mar 04,2021
0 people found
this helpful
Overall not a great experience, for these reasons: 1. Poor communication. 2. We always had to chase things up. 3. They never sent any updates. 4. Initially got my email wrong, so didn't even send the contract. 5. Bill was the wrong amount. 6. On one occasion the agent didn't turn ...
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Was this helpful? Yes
By: Phil Hall
Mar 04, 2021
View all comments (1)
Dear Mr & Mrs Elliott, We are sorry that your experience didn't match your expectations. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. I am happy to have another conversation with you like we did several weeks ago when you first raised some concerns if you are not happy now with how that conversation went. Please contact me on 01323 723500 or email me direct on phil@oakfieldp ...

“Dan cotterill from your Eastbourne branch, ha......”

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Jul 27,2020
Minithumbup
By: 'Kim'
Jul 27,2020
0 people found
this helpful
Dan cotterill from your Eastbourne branch, has been amazing in the support that he has shown my mother after the loss of my father, he came round and we had a chat, and then he said that if mum wanted to have a look at ...
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“Great service...”

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Nov 02,2019
Minithumbup
By: 'Peter'
Nov 02,2019
0 people found
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Charlotte Huthwaite was exemplary in resolving a issue with my property, being let through Oakfield. She kept me informed of the situation and her speedy actions. Oakfield have been thoroughly professional in their approach....
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“Sam At Oakfield has literally been a God send......”

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Sep 26,2019
Minithumbup
By: 'Mrs'
Sep 26,2019
0 people found
this helpful
Sam At Oakfield has literally been a God send .Not only has he helped us secure our dream property at the Sovereign Harbour Eastbourne but has exceeded our expectations. His knowledge and flexibility around viewings has been first class as has his assistance in securing ...
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“Lauren and her team were very helpful from st......”

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Aug 14,2019
Minithumbup
By: 'Richard'
Aug 14,2019
1 people found
this helpful
Lauren and her team were very helpful from start to finish in selling my property. It was very refreshing that all correspondence were dealt with in a timely manner. Lauren and her team gave me tips in ways to sale my house like tidy my ...
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“If I ever sell, I’d like Oakfield to deal with it!...”

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Aug 02,2019
Minithumbup
By: 'Mirela'
Aug 02,2019
0 people found
this helpful
Lauren has been great to deal with, really went the extra mile to make things as smooth as possible. I got updated regularly and although the process was long, in the end it wasn’t as painful as I know it can be. Thank you ...
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“"Thank you for my dream home!"...”

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Apr 23,2019
Minithumbup
By: 'Jon'
Apr 23,2019
0 people found
this helpful
Lauren helped me from start to finish with the acquisition of my dream home! I was so impressed as she did all the difficult negotiations and follow up and let me just get on with my life without the added stress. Well done Lauren! A ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Well what can I say .....”

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Mar 28,2019
Minithumbup
By: 'Donna'
Mar 28,2019
0 people found
this helpful
Lauren was amazing from start to finish. Reassuring from the outset that Lauren & the Oakfields team would market and sell my home with the personal touch. Honest, diligent, professional and thorough. I could not have asked for anything more and would recommend Lauren & Oakfields to ...
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Comment on agent fees
Worth every bit of the fee which was inline with many other agents.
Was this helpful? Yes

“Sales and Letting...”

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Feb 13,2019
Minithumbup
By: 'Kate'
Feb 13,2019
0 people found
this helpful
I recommend the Oakfield Eastbourne team, Charlotte, Rebecca, Lauren, Zoe and Su who go that extra mile to get things done in a professional and efficient manner....
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“Excellent...”

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Feb 12,2019
Minithumbup
By: 'Max'
Feb 12,2019
0 people found
this helpful
Very professional and friendly and had our interests at heart. They stayed calm and always kept us fully informed in sometimes difficult and stressful circumstances. We will definitely use them again and recommend Oakfields Eastbourne to others....
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Comment on agent fees
Good and very fair.
Was this helpful? Yes

“excellent service...”

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Dec 22,2018
Minithumbup
By: 'Ray'
Dec 22,2018
0 people found
this helpful
The staff are friendly and efficient, they managed to find a buyer for my house despite it having previously been on the market with another agent for several months. Would not hesitate to recommend....
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Comment on agent fees
good
Was this helpful? Yes

“Efficient...”

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Nov 08,2018
Minithumbup
By: 'Anthea'
Nov 08,2018
0 people found
this helpful
I have been letting out my property with this agent for six years. I have always found them to be very efficient, helpful and on the ball. I would recommend them to anyone either looking to let out or let....
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Comment on agent fees
Good
Was this helpful? Yes

“Devonshire Mansions...”

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Aug 11,2018
Minithumbup
By: 'Cliff'
Aug 11,2018
0 people found
this helpful
We have dealt with Julian throughout during our letting and he has shown thorough professionalism at every stage. He has shown us to be very courteous and helpful and is a credit to Oakfield....
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“We actually enjoyed working with an estate agent!...”

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Jun 14,2018
Minithumbup
By: 'Mr'
Jun 14,2018
1 people found
this helpful
We really enjoyed selling our property through Oakfield. Lauren was exceptional – not only did she produce excellent photos and sales info, but her local knowledge in valuing the property and when presenting it to potential buyers achieved a sale price for us that was higher ...
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Comment on agent fees
Fees reasonable and comparable to other agents.
Was this helpful? Yes

“Rebecca Green Went above and beyond I couldn't of asked for a better more customer service 10/10. really appreciated everything she did when others wo...”

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Apr 11,2018
Minithumbup
By: 'Paul'
Apr 11,2018
1 people found
this helpful
Rebecca Green Went above and beyond I couldn't of asked for any better customer service then she gave 10/10. really appreciated everything she did for me when others in the office where a lot me un interested and couldn't really care ... I was about to be ...
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“Help with purchase...”

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Mar 27,2018
Minithumbup
By: 'Sally'
Mar 27,2018
1 people found
this helpful
This was a particularly protracted and difficult purchase. Heather did everything she possibly could to facilitate the transaction. Her perseverance deserves a great deal of praise. We were involved in a very difficult and protracted purchase. It had come to the point where we were ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Nice, helpful and quick...”

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Mar 20,2018
Minithumbup
By: 'Cristobal'
Mar 20,2018
1 people found
this helpful
Zoe helped me find a property according to my needs in no time. She showed me a couple of houses and flats and was very helpful giving me a hand to get everything ready really quick! All the staff at Oakfield was really nice and ...
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“Zoe was really wonderful in helping us move into Eastbourne ......”

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Mar 09,2018
Minithumbup
By: 'Erin'
Mar 09,2018
0 people found
this helpful
Zoe was really wonderful in helping us move into Eastbourne where myself and my partner had only visited a few times. She was so lovely and chatty, it was a pleasure coming into the Oakfield office. She's been very supportive and helpful throughout the process ...
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Comment on agent fees
Seems very well suited to the quality of the Agent.
Was this helpful? Yes

“Rebecca is a very professional member of Oakfields Eastbourne and ......”

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Feb 28,2018
Minithumbup
By: 'Roy'
Feb 28,2018
0 people found
this helpful
Rebecca is a very professional member of Oakfields Eastbourne and always courteous, friendly but efficient. A pleasure to do business with....
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Comment on agent fees
N/a
Was this helpful? Yes

“Heather has provided an excellent service through out with great ......”

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Feb 08,2018
Minithumbup
By: 'Excellent'
Feb 08,2018
0 people found
this helpful
Heather has provided an excellent service through out with great recommendations and fabulous communication from start to finish. Highly recommend this branch and agent....
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“We are very pleased with Oakfield Eastbourne having sold a ......”

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Nov 16,2017
Minithumbup
By: 'Mr'
Nov 16,2017
0 people found
this helpful
We are very pleased with Oakfield Eastbourne having sold a property. Heather Basson did the negotiation and then Lauren Vousden supported us every step of the way. I felt I could trust them and sought Lauren's advice a lot during the sale. Special mention should ...
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Comment on agent fees
Good
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“I have lived in an Oakfield property for three years ......”

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Oct 11,2017
Minithumbup
By: 'Maria'
Oct 11,2017
0 people found
this helpful
I have lived in an Oakfield property for three years and during that time, have had incredible support from the team there. They have always been thoroughly professional and helpful with whatever queries I had. I had very few problems with the property during my ...
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Comment on agent fees
Fees are reasonable.
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“Excellent from beginning to end. emails answered promptly. phone calls ......”

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Jun 17,2017
Minithumbup
By: 'CAB'
Jun 17,2017
1 people found
this helpful
Excellent from beginning to end. emails answered promptly. phone calls taken and returned promptly. cannot find fault with this excellent service....
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Comment on agent fees
would always prefer them to be lower
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you're happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will be accompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: [email protected]).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 12:45 PM 30/01/2017 by allAgents

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