I brought a property from this estate agent and found one of the chaps there to be nothing but aggresive and rude towards us. They claimed we were harranging their customer as our solicitor found them to need an indemnity policy for some work they had done on the house. They were bvery negative towards our solicitor, claiming them to be incompentant and useless. Not at all pleasant to purchase off and I will not use them when the time comes to sell again. Very disappointed.
What agent could do to change your mind?
By recogniing that we as a buyer were an important part of this process. Being pleasant and courteous would have helped.