Reading, RG1
4.4/5, 404 reviews
88% recommended
81% sales valuation accuracy
90% sales fee satisfaction

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2019 Estate & Letting Agent Awards


“I would like to thank Chloe Wise for an absolutely ......”

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Apr 13,2015
Minithumbup
By: 'harvey Moores'
Apr 13,2015
0 people found
this helpful
I would like to thank Chloe Wise for an absolutely fantastic job she has done in securing a permanent tenancy agreement and an increase in rental value for 11 target Hill.

I have to say before Chloe got her teeth into this I wasn't very happy with the service I had received from the Prospects rental department - where my agreement had been neglected and it subsequently lapsed into a temporary rental agreement - with no rental increases for 4 years!!

Chloe took it on - and I have to say it was extremely difficult to tie the tenants down to a new agreement with a rent increase but she did it and I am delighted with the result.

Well done for your tenacity and renegotiation skills - It is very much appreciated.
Was this helpful? Yes
By: Prospect Estate Agency
Apr 13, 2015
Thank you for the five stars and for sharing your positive experience.
By: Prospect Estate Agency
Apr 13, 2015
Thank you for the five stars and for sharing your positive experience.

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Opening Hours
Address

Prospect Estate Agency
24 King Street
Reading
Berkshire
RG1 2HE
0118 955 9700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 90% £117,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 5 161 26 48 6 35 3 9 10
Areas covered
  • Reading
  • Woodley
  • Earley
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS NLA TDS The Guild Move With Us
Latest Properties

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Images & Videos

“No show twice to view a property for sale....”

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Jun 25,2019
Minithumbdown
By: 'Sally Newman'
Jun 25,2019
0 people found
this helpful
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing ...
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“Slightly unprofessional and rude...”

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Aug 08,2018
Minithumbdown
By: 'John Avenida'
Aug 08,2018
2 people found
this helpful
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. ...
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Comment on agent fees
I believe the fees were around £350 and £500 holding deposits
Was this helpful? Yes
By: Danielle
Nov 18, 2018
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You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip the other side off and do not care! Would not recommend them as estate agents! Avoid!!! ...

“Really bad agency. Non professional at all....”

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Jun 12,2018
Minithumbdown
Roseanne
By: 'Very unhappy tenant'
Jun 12,2018
2 people found
this helpful
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At ...
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Comment on agent fees
For what they have done, bad.
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“Do not sign up with this agency!...”

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May 29,2018
Minithumbdown
By: 'Fed up tenant'
May 29,2018
4 people found
this helpful
I've been with this agency for 5 years and now I am leaving the service has gone from terrible to outrageously bad! I've had to live with mould, ceilings falling down then being propped up with metal posts...yes whilst still living in the property! Electric ...
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Comment on agent fees
Fees are ridiculous, they make you sign short hold so they can charge £115 every 6 months
Was this helpful? Yes

“Horrible services. Tenant manager never picks up the phone. Have ......”

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Mar 06,2018
Minithumbdown
By: 'Raluca'
Mar 06,2018
6 people found
this helpful
Horrible services. Tenant manager never picks up the phone. Have a home emergency and the emergency line is sending me to voice mail as well. Deplorable. I do not recommend this AT ALL....
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Comment on agent fees
Really bad
Was this helpful? Yes
By: Hilary Tinsley
Apr 05, 2018
View all comments (1)
We are sorry that you have had problems getting through to your Property Manager. We are currently trying to get hold of you to arrange for the plumber to come to the property to finish to outstanding works for you, so please could call Mrs J Kay (Head of Property Management) on 0118 955 9740 as soon as possible. ...

“Fantastic customer service from Simon West. Very professional and efficient ! ......”

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Feb 28,2018
Minithumbup
Simon
By: 'DW'
Feb 28,2018
0 people found
this helpful
Fantastic customer service from Simon West. Very professional and efficient ! Fantastic advice about the rental market and he is very knowledgable about the area. Very efficient in dealing with any queries. 5 star service!...
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By: Prospect Estate Agency
Mar 06, 2018
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Thank you for the five star review. ...

“Elizabeth is an amazing agent and makes everything about renting ......”

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Jan 22,2018
Minithumbup
By: 'Ajsabbot'
Jan 22,2018
0 people found
this helpful
Elizabeth is an amazing agent and makes everything about renting just that little bit easier. If there is a problem she will do her best to not only resolve the problem but to ensure that you are up to date with progress. I have been ...
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Comment on agent fees
Fees are not the best but are far from the worst in Reading
Was this helpful? Yes
By: Amanda Abbot
Jan 22, 2018
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The picture shown is not the person I choose.. It should be Elizabeth Savery!! ...

“We are well looked after by Elizabeth Savery who is ......”

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Dec 09,2017
Minithumbup
By: 'Peter S'
Dec 09,2017
0 people found
this helpful
We are well looked after by Elizabeth Savery who is very efficient and is always a pleasure to deal with....
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Comment on agent fees
We are happy with the fees charged.
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By: Prospect Estate Agency
Jan 09, 2018
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Thank you for sharing your experience with Elizabeth. ...

“The agency has quite high prices, which don't correspond to ......”

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Jun 23,2017
Minithumbdown
By: 'Nati'
Jun 23,2017
9 people found
this helpful
The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a ...
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Comment on agent fees
Very expensive for what you get
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“I have rented a flat from this agent since last 7 ......”

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Jun 18,2017
Minithumbdown
By: 'Livingston'
Jun 18,2017
7 people found
this helpful
I have rented a flat from this agent since last 7 months. Since last 6 weeks i raised a complaint of sink and shower water not draining completely. Also few days back they stopped draining. Still the condition is same. I dont want to name the employee. ...
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Comment on agent fees
I dont know what i paid for. Just to sign few papers i guess. Poor service
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
I am sorry to hear that you have not had a proactive speedy response to your maintenance issue, Joanne Kay the Head of Property Management will be in touch with you shortly to follow up on this matter. ...

“Excellent service from start to finish all staff involved acted ......”

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Jun 14,2017
Minithumbup
Josh
By: 'Dennis Murphy'
Jun 14,2017
0 people found
this helpful
Excellent service from start to finish all staff involved acted in a very professional a manner. Special mention to Matthew and a massive thanks to Josh who was absolutely brilliant. Having originally put the property on with another centrally located agent the difference between them ...
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Comment on agent fees
Fees were on par with other 'upmarket' agencies
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“What can I say. I've used a few Lettings agents ......”

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May 04,2017
Minithumbdown
By: 'EAkins'
May 04,2017
4 people found
this helpful
What can I say. I've used a few Lettings agents over the years and this guys take the biscuit. Wonderful before I joined and paid up then repairs issues came up and getting in touch became a problem. chase up and leave messages that were ...
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Was this helpful? Yes
By: Prospect Estate Agency
May 10, 2017
View all comments (1)
We are disappointed to hear you have not received expected communication regarding your tenancy, I understand that Joanne Kay has been in contact and assisting with a resolve for you. ...

“Firstly, I would like to say the person we originally ......”

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Apr 06,2017
Minithumbdown
By: 'Cambo'
Apr 06,2017
5 people found
this helpful
Firstly, I would like to say the person we originally dealt with, Elliot, we had no issue with and things were going smoothly. Until we were handed over to property manager Chloe. We have been utterly disgusted with the level of service. From day one ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Prospect Estate Agency
Apr 24, 2017
View all comments (1)
We are extremely sorry to hear that you have had a disappointing experience, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ... ...

“we joined this agency a month ago, renting a house ......”

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Mar 29,2017
Minithumbdown
By: 'Dorra'
Mar 29,2017
7 people found
this helpful
we joined this agency a month ago, renting a house in bracknell i was dealt with Olivia in bracknell branch who was exceptional and received great service however near our move date we have been told that Chloe will be our property manager, it started ...
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“I would like to thank everyone at Prospect, especially Jordan ......”

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Feb 28,2017
Minithumbup
Jordan
By: 'Safi'
Feb 28,2017
0 people found
this helpful
I would like to thank everyone at Prospect, especially Jordan Byrne. Jordan is a top guy who helped me find the right property and helped with the process as well... He also arranged two viewings at the current property as well as arranging many more... ...
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By: Prospect Estate Agency
Mar 03, 2017
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Thank you for the positive comments. ...

“I am a landlord of three properties with Prospect and ......”

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Feb 06,2017
Minithumbup
Gemma
Gemma
By: 'LorraineCharlton'
Feb 06,2017
0 people found
this helpful
I am a landlord of three properties with Prospect and they have been amazing, always keeping me up to date, friendly and very professional. I would thoroughly recommend using their services....
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Comment on agent fees
good
Was this helpful? Yes
By: Prospect Estate Agency
Mar 03, 2017
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Thank you for the five stars. ...

“Jordan has been very pro-active in getting a new tenant ......”

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Jan 30,2017
Minithumbup
Jordan
By: 'Midgham Way'
Jan 30,2017
0 people found
this helpful
Jordan has been very pro-active in getting a new tenant for my vacant property. Through each step of the process He has kept me informed of developments and offered advise on best choices. I have confidence in his actions and advise....
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Comment on agent fees
Fair
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“Twice they said they were arranging an open day, twice ......”

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Jan 24,2017
Minithumbdown
By: 'Martin'
Jan 24,2017
2 people found
this helpful
Twice they said they were arranging an open day, twice no-one turned up (agent or buyer) with no notice to me as I waited like a lemon at home. One viewing in 4 months. Over valued my property and so went unsold . You live and learn....
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Comment on agent fees
Higher than most.
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“Alastair was great. really easy to communicate with. very warm ......”

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Jan 09,2017
Minithumbup
Jordan
By: 'Scott'
Jan 09,2017
0 people found
this helpful
Alastair was great. really easy to communicate with. very warm and welcoming. Jordan made the process really easy for us. and was very professional the whole time. please pass on our thanks....
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Comment on agent fees
The agent fees are surprising high with the added additional extra tenant fees with was also as high
Was this helpful? Yes
By: Prospect Estate Agency
Jan 24, 2017
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Thank you for the five stars. ...

“Property went on the market before Xmas so, it was ......”

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Jan 09,2017
Minithumbup
Jordan
By: 'Angela D'
Jan 09,2017
0 people found
this helpful
Property went on the market before Xmas so, it was slow but I still received regular updates. Post Xmas Prospect stayed in touch and were very proactive in getting views and provided quick feedback....
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“It was a real pleasure working with Prospect. They accommodated ......”

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Dec 28,2016
Minithumbup
Chris
Jordan
By: 'John'
Dec 28,2016
0 people found
this helpful
It was a real pleasure working with Prospect. They accommodated me on short notice in Reading and they made my life easy finding a new place when relocating from Brussels to London. Thank you....
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Comment on agent fees
To my knowledge standard fees.
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By: Prospect Estate Agency
Jan 06, 2017
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Thank you for the five stars and the positive comment. ...

“The service was very professional. I am highly satisfied with ......”

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Nov 30,2016
Minithumbup
By: 'Sergiu R'
Nov 30,2016
0 people found
this helpful
The service was very professional. I am highly satisfied with the services and responses, and it is a pleasure to work with Elizabeth....
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the five stars and the positive comments. ...

“Very good service overall, from making an inquiry regarding flat ......”

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Nov 21,2016
Minithumbup
Jordan
By: 'Ty'
Nov 21,2016
0 people found
this helpful
Very good service overall, from making an inquiry regarding flat viewings to assisting in the signing of my flat. I only inquired about one flat on the phone, but I was also informed about two other properties that met my requirements and I was able ...
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Comment on agent fees
Fees were explained clearly. No additional fees on top of those mentioned. Agency fee on the more expensive side.
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the recommendation. ...

“I am very happy with Prospect Reading Branch staff specially ......”

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Nov 13,2016
Minithumbup
Jordan
By: 'Jordan'
Nov 13,2016
0 people found
this helpful
I am very happy with Prospect Reading Branch staff specially Mr Jordan.Mr Jordan was very professional and helpful.I thanks to Mr Jordan once again.👍...
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Comment on agent fees
Very good and Professional 👍
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the positive review. ...

“I have rented out my house now for over a ......”

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Nov 11,2016
Minithumbup
By: 'Mrs J Boon'
Nov 11,2016
0 people found
this helpful
I have rented out my house now for over a year with Prospect Lettings. All the dealings I have had with Chloe have been highly professional, friendly and efficient. Chloe liases between tenant and landlord with a very balanced view, and her aim is to ...
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the five stars and the recommendation. ...

“Tenants have been found promptly. Very efficient. I would certainly ......”

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Oct 30,2016
Minithumbup
Jordan
Matteo
By: 'xxxxx'
Oct 30,2016
0 people found
this helpful
Tenants have been found promptly. Very efficient. I would certainly recommend Reading branch of Prospect Estate Agent to landlords in the area....
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By: Prospect Estate Agency
Nov 02, 2016
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Thank yo for the five stars ...

“The company has helped and advised me well on the ......”

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Oct 27,2016
Minithumbup
Jordan
By: 'Virasami'
Oct 27,2016
0 people found
this helpful
The company has helped and advised me well on the procedures to rent accommodation. They made the necessary effort to effectively deal with the procedures...
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Comment on agent fees
They applied reasonable fees
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By: Prospect Estate Agency
Nov 02, 2016
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Thank yoy for the five stars ...

“Overall it was a great experience with Prospect Estate all ......”

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Oct 27,2016
Minithumbup
Jordan
By: 'Moiz'
Oct 27,2016
0 people found
this helpful
Overall it was a great experience with Prospect Estate all the staff were really helpful. I would like to thank Jordan Byrne for his great help throughout the process....
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By: Prospect Estate Agency
Nov 02, 2016
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Thank yo for the positive review ...

“I've now let my property twice with Prospect. Each time ......”

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Oct 18,2016
Minithumbup
Jordan
By: 'Tracey'
Oct 18,2016
0 people found
this helpful
I've now let my property twice with Prospect. Each time they have achieved a good rental price and found tenants very quickly. The service they provide is excellent and I would definitely recommend them. By far the best estate agent I have used....
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Comment on agent fees
Very competitive price, service provided and peace of mind justify fees
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By: Prospect Estate Agency
Oct 19, 2016
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Thank you for the recommendation and the five stars. ...

“for me, no English speaker, a little faster speaking to ......”

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Oct 17,2016
Minithumbup
Jordan
By: 'WEI'
Oct 17,2016
0 people found
this helpful
for me, no English speaker, a little faster speaking to me. For the service, I think it is very good...
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Comment on agent fees
the fees is a little high comparing other agancy
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By: Prospect Estate Agency
Oct 17, 2016
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Thank you for the five stars. ...
Staff picture Jordan
(53)
Staff picture Gemma
(51)
Staff picture Ross
(51)
Staff picture Harrison
(11)
Staff picture Elliott
(6)
Staff picture Ben
(5)
Staff picture Josh
(1)
No image available Simon
(1)
Staff picture Chloe
(37)
Staff picture Joanne
(10)
Staff picture Fenella
(0)
No image available Roseanne
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:08 AM 14/01/2016 by allAgents

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Prospect Estate Agency

Branch - Reading, RG1