Douglas & Simmons
Wantage, OX12
4.1/5, 72 reviews
79% recommended
88% sales valuation accuracy
96% sales fee satisfaction
33% lettings valuation accuracy
57% lettings fee satisfaction

“Neglected to tell me the buyer had to apply for ......”

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Apr 13,2015
Minithumbdown
By: 'Baker'
Apr 13,2015
5 people found
this helpful
Neglected to tell me the buyer had to apply for two mortgages, one of which was not legal at the time, causing such delay that I lost the property I was buying and had to withdraw from the market. Lost their set of house keys. They have little respect for their clients and even less for the Ombudsman.
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Opening Hours
Address

Douglas & Simmons
25\/26 Market place
Wantage
Oxfordshire
OX12 8AE
01235 766222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 96% £145,000 £788,000
Lettings 33% 57% £725 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 1 5 38 2 17 3 0 4
Areas covered
  • OX12
  • Sn7
  • Ox13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales DPS
Latest Properties

No Properties

“Very helpful and professional team. The sale ......”

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Oct 17,2020
Minithumbup
By: 'MISS SARAH DENLY'
Oct 17,2020
0 people found
this helpful
Very helpful and professional team. The sale of the property was not always plain sailing but got it sold in the end....
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“Couldn't be Happier with a Lettings Agent...”

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Jul 07,2020
Minithumbup
By: 'Barry Griffiths'
Jul 07,2020
0 people found
this helpful
After receiving a recommendation that Douglas & Simmons would help us to let our 3 'Buy to Let' properties in Didcot we contacted Vicky Broadbank, Head of Lettings and Property Management for the company and have never looked back. She and her colleagues have provided invaluable guidance ...
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“If you’re thinking of renting, look elsewhere......”

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Jul 01,2020
Minithumbdown
By: 'Marie Gabbitas'
Jul 01,2020
1 people found
this helpful
If you’re thinking of renting, look elsewhere. Absolutely shocking service to tenants, and they never respond to emails. Had trouble getting my deposit back also. Main culprit is Shona Endicott. If they’ve plucked up the courage to get rid of her then you ...
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“Worse state agency n...”

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Feb 23,2020
Minithumbdown
By: 'Lavinia Profor'
Feb 23,2020
1 people found
this helpful
The worse state agency ever. My flat, full of mould, my lounge radiator doesn't work properly and they ignore me, Mrs Shona impolite. Everything there with a high level of unprofessional...
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“Threatened with eviction due to complaining a......”

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Oct 28,2019
Minithumbdown
By: 'Johnny Jenkin'
Oct 28,2019
2 people found
this helpful
Threatened with eviction due to complaining about the state of the property I rented, lied to by Shona Endicott the so called Lettings manager, treated like excrement at the bottom of someone's shoe. Having read other reviews who match to my experience I would not ...
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“My son had the unfortunate misfortune to rent......”

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Aug 20,2019
Minithumbdown
By: 'Teresa Murphy'
Aug 20,2019
2 people found
this helpful
My son had the unfortunate misfortune to rent a place from here ... it was damp with black mould when challenged was told it’s been mentioned in the past !!! A plug caught fire ... to be told oh dear we are sorry!!! Asked to move out ...
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“Knowledgeable and dedicated...”

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Jun 10,2019
Minithumbup
By: 'Hannah'
Jun 10,2019
0 people found
this helpful
Douglas and Simmons handled the sale of my house during an unfavourable market. The team, headed by Graham Douglas, were focussed and dedicated their perseverance got us there in the end! Graham is very knowledgable and experienced; a particularly good negotiator who dealt professionally with ...
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Comment on agent fees
Fair.
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“Professional and Courteous...”

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Apr 26,2019
Minithumbup
By: 'Spencer Garvagh'
Apr 26,2019
0 people found
this helpful
I have just purchased a house and the selling agent was Douglas and Simmons. Their client was a bank. Due to the rules under which Douglas and Simmons had to operate on this sale, they did a remarkably good job, both for their client, the ...
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Comment on agent fees
N/A
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By: Guy Simmons
Apr 27, 2019
View all comments (1)
Dear Lord Spencer & Lady Garvagh I am delighted you have secured the property,and thank you for your kind review. As you have made great efforts to make this happen, it was very exciting to listen to your plans to now return the property to its former glory overtime. Congratulations I very much hope I may re visit to take a look at progress as it develops. Guy Simmons ...

“Reliable and trustworthy service...”

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Mar 29,2019
Minithumbup
By: 'Charles'
Mar 29,2019
2 people found
this helpful
Our purchase was not easy as a lot of us were chasing the same house. Graham Douglas led us through the "Bidding war" and was extremely fair throughout the process, following the process through to the letter. When someone tried to gazump us at a ...
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Comment on agent fees
NA
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By: Graham Douglas
Mar 30, 2019
View all comments (1)
Thank you Charles, for your very kind words in what can be one of the most stressful events in ones' life. We always strive to conduct our negotiations on the highest moral platform possible, whilst appreciating an estate estate's principal role is to act in the best interests of their selling client, it is also very important to protect the interests of the purchaser; a balance which can be very challenging, but we feel we manage this well due to our depth of experience over many years. Shoul ...

“Rude and awful customer service from Shona in Wantage...”

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Mar 18,2019
Minithumbdown
By: 'Awful woman in office'
Mar 18,2019
1 people found
this helpful
I was looking for a property a few months ago and unfortunately had some dealings with a woman in the office called *. What a rude woman! I have never encountered anybody in this capacity as being as rude and aggressive as this person. She was ...
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Comment on agent fees
Not applicable - didn't get that far!
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By: Guy Simmons
Mar 18, 2019
View all comments (1)
Thank you for spending time to do a review, of course we are not pleased to hear such a negative review, regarding your thoughts about any of our staff here, and certainly not if this made you feel unwelcome. I would be willing to speak with you directly about this matter. n I am always interested to listen to any comments both favourable or negative in fact more can be learnt from the negatives. Therefore if you have time to contact me please do so and I would appreciate this. n n Guy Simmons ...

“Outstanding service...”

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Jan 16,2019
Minithumbup
By: 'Rich Parnell'
Jan 16,2019
1 people found
this helpful
We have recently moved to our dream house in Wantage, which likely would not have happened without the fantastic support we received from Graham & the wider Douglas & Simmons team. Graham kept us updated on progress every step of the way & went above and beyond to ...
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Comment on agent fees
NA
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“Couldn't have asked for more!...”

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Jan 11,2019
Minithumbup
By: 'Rachel Keaney'
Jan 11,2019
0 people found
this helpful
I don't know where to start with this review, as my move would never have happened without Graham's tenacity and perseverance. Having gone through a tricky process with dropping out of a purchase, losing my first buyer and then having the Christmas holiday to contend ...
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Comment on agent fees
Very reasonable
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“Highly recommended...”

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Jan 11,2019
Minithumbup
By: 'Anon'
Jan 11,2019
1 people found
this helpful
Douglas & Simmons recently handled the sale of our rental property in Wantage. We were very happy with their professionalism throughout the whole process, from the initial valuation through to completion. The marketing material was prepared to a high standard, and we were given regular, detailed ...
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Comment on agent fees
Very reasonable fees.
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“Excellent...”

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Jan 09,2019
Minithumbup
By: 'Mr and Mrs A Barrett'
Jan 09,2019
0 people found
this helpful
Douglas and Simmons really went the extra mile to sell our house after we had been left high and dry and fearing we were going to lose the house we had set our hearts on. We had 11 viewings in just over a week and our ...
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Comment on agent fees
Excellent for the service we received
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“Can't fault them!...”

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Dec 23,2018
Minithumbup
By: 'Kathy G'
Dec 23,2018
0 people found
this helpful
A big thank you to the team at Wantage... professional from start to finish, excellent communication, accurate pricing, great advice and our house sale went through with no problems at all. I would recommend them highly...
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Comment on agent fees
Fair
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“First home purchase...”

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Nov 10,2018
Minithumbup
By: 'Aimee'
Nov 10,2018
0 people found
this helpful
Douglas and Simmons are an excellent estate agent. They were so helpful throughout all stages of my house purchase. As a first time buyer, they patiently guided me through the process, were always at the end of the phone when I needed them and the ...
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“Above and beyond...”

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Oct 08,2018
Minithumbup
By: 'David moore'
Oct 08,2018
0 people found
this helpful
guy was spot on with all estimates and his knowhow was invaluable in the sale ,again I was kept well informed nobody could of tried harder on my behalf fantastic will definatley use again...
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Comment on agent fees
Upfront and clear
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“Dedicated...”

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Oct 08,2018
Minithumbup
By: 'David Moore'
Oct 08,2018
0 people found
this helpful
Tessa could not of been more helpful constantly chasing through the chain and keeping me informed throughout , she is a credit to the team at Douglas and Simmons...
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Comment on agent fees
Fair
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“Excellent!...”

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Sep 20,2018
Minithumbup
By: 'SteveSi'
Sep 20,2018
1 people found
this helpful
From beginning to end the whole experience was handled efficiently and I was always kept informed. D&S also communicated with the other parties in the chain to smooth out any issues. Unlike some other Estate Agents I have dealt with in the past, they ...
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Comment on agent fees
In comparison with other local agents their rate was very slightly higher, however I believe that I got a better price for my house due to their expertise.
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“Knowledgeable and efficient...”

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Sep 07,2018
Minithumbup
By: 'H Whittaker'
Sep 07,2018
0 people found
this helpful
I chose Douglas & Simmons based on their knowledge of the market and marketing skills. They dealt with all parties efficiently and promptly and I was particularly impressed with communication from Tessa. Great effort by everyone, I would highly recommend them....
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Comment on agent fees
Fees were set at a lower rate based on marketing strategy, which worked well for me.
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“Excellent service...”

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Aug 31,2018
Minithumbup
By: 'N Welch'
Aug 31,2018
0 people found
this helpful
Again a great service from the leading estate agent in Oxfordshire. They made my purchase and selling experiences stress free. I would highly recommend to anyone selling or buying. Thank you for your recent service over the past years...
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Comment on agent fees
Friendly and professional service
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“Brilliant service...”

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Aug 15,2018
Minithumbup
By: 'Lisa & Paul'
Aug 15,2018
0 people found
this helpful
Brilliant service from the whole team throughout the selling and moving process! Particular thanks to Graham, Tessa, Spencer, and Diane for their patience with me when things weren't going through at the unrealistic pace that I wanted! Many many thanks from Lisa & Paul....
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Comment on agent fees
Average
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“Purchase of Carmen Cottage...”

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Aug 06,2018
Minithumbup
By: 'Alan'
Aug 06,2018
0 people found
this helpful
Both Nancy and myself cannot praise Tessa highly enough for her solid determination to see this purchase through from start to finish. Tessa continually kept us informed every stage of the way, and many times went over and above the call of duty to help ...
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“Professional and supportive service...”

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Jul 22,2018
Minithumbup
By: 'KellyG'
Jul 22,2018
0 people found
this helpful
I was very impressed with the confidence and professionalism of the sales team. It didn't stop there. I received sound and caring aftersales advice and support. I highly recommend Douglas and Simmons to anyone selling their home...
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Comment on agent fees
Good
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“Selling House...”

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Jul 11,2018
Minithumbup
By: 'Grove'
Jul 11,2018
0 people found
this helpful
All staff were very respectful and understanding of seller. Seller was unsure of the process and all staff put seller at ease through every step of the way. Staff were very good at communicating with nominated contact point and this proved invaluble when very low ...
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Comment on agent fees
Agent was prepared to negotiate
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“Residential sale...”

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Jul 07,2018
Minithumbup
By: 'The Hoolie J's'
Jul 07,2018
1 people found
this helpful
Sale went through smoothly and without any complications. Asking price was almost achieved, in spite of unforeseen obstacles with sale of our buyers existing house. We were kept fully updated throughout the selling process...
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Comment on agent fees
As expected
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“reasonable...”

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Jul 04,2018
Minithumbdown
By: 'Graham'
Jul 04,2018
0 people found
this helpful
The sale happened quickly, but from then on I felt I was not being supported when it came to coming to a moving date, I felt the first time buyer had more support than I had. I had to remind Tessa & Diane when I spoke ...
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Comment on agent fees
I suppose the fees were ok
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“Great communicator!...”

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Jun 20,2018
Minithumbup
By: 'Julia'
Jun 20,2018
0 people found
this helpful
We felt thoroughly informed of each stage of the process. Our opinion was listened too, valued and acted upon which really helped the natural anxieties of moving house. Professional throughout but cleverly balanced with a 'family' feeling in the office....
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Comment on agent fees
Very fair.
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“My experience...”

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May 23,2018
Minithumbup
By: 'Craske'
May 23,2018
0 people found
this helpful
I cannot fault my experience, I would like to thank Diane so much as without her I really don't think the sale would of gone through. I cannot recommended Douglas & Simmons enough. Thank you!...
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Comment on agent fees
Worth every penny
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“Purchase of Property...”

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May 21,2018
Minithumbup
By: 'Martin'
May 21,2018
0 people found
this helpful
Excellent service all round. Helpful and informative both in the viewing and follow-up. The process through to completion was smooth and professional...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:54 AM 02/01/2018 by Graham Douglas

Awards won by Douglas & Simmons, Wantage OX12 8AE


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