“Me and my wife had problems with this agency since ......”

Apr 13,2015
By: 'Mara'
Apr 13,2015
5 people found
this helpful
Me and my wife had problems with this agency since we started the tenancy and when we left the property 8 moths ago the thing started getting crazy.
We rented the property for 2 years and a half and at every inspections they were very happy with the conditions of the flat.
After we left they wanted to charge us a silly amount of money for normal wears and tears you could find after more than 2 years living in a property and for carpet cleaning (note that I have a robot vacuum cleaner which I used every day).
We appealed to the secure deposit company providing all the pictures we took when we entered the property, which was dirty, but, after several weeks examining the situation, they gave part of the reason to the agency (what a surprise!) so they reduce the amount to deduct from the deposit but we had to pay anyway.
We are used to rent with agencies, because move quite often around UK for work, and we never had a so bad experience, our suggestion is to avoid Lettings Direct, even if they have nice properties, if you don't want to waste your money and time.
Was this helpful? Yes
By: LD
Jun 24, 2015
We are disappointed to hear that a Tenant was unhappy with the end of tenancy procedure. As with all residential tenancies there is a contractual obligation for exiting tenants to have properties cleaned which includes carpets. At the end of the tenancy period the Letting Agent is instructed by the Landlord to perform a check-out which is a report based on the original property inventory. The purpose of the report is to ensure that the property has been left in a similar condition to that of the opening inventory. This is a standard procedure that all regulated Letting Agents follow as they have a duty of care to ensure that the Landlords property is returned in a similar condition at the end of the tenancy. We are not expecting betterment, just to ensure that the tenants repair any damage which they may have caused and ensure the property has been left clean to an acceptable standard. Should this check-out inventory be challenged by the Tenant then the Letting Agent would always try & negotiate any proposed deductions between the Landlord & Tenant, however if no compromise can be reached then the Tenant has the right to appeal through the Deposit Scheme provider who will then make a fare and a legally binding decision based on the evidence provided. We understand that this Tenant did follow this procedure and the Deposit Tribunal Service awarded in the favour of the Landlord.

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Lettings Direct

1 Canute Road Southampton
SO14 3FA

02380 703 10

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