Oct 13,2011
Minithumbdown
Daniel Burton
By:
Oct 13,2011
3 people found
this helpful
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take a chance & sign up. We were given a very short lease but soon realised why with 'renewal fees' & a sudden increase in the rent - we were notified after only 3 weeks!
I wouldn't suggest these agents to anyone, the new tenants moving in as we left we charged an inflated rate including a cleaner - who hadn't appeared in the first 3 weeks?
We also filed a maintenance report 5 times & after 3 months this was still not addressed. We have since been charged an 'administration fee to move out??' - stay away!!
Was this helpful? Yes
By: Unida Place
Apr 13, 2012
Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise.
We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing.
Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that.

We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past.

Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place
By: Unida Place
Apr 13, 2012
Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise.
We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing.
Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that.

We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past.

Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place
By: Unida Place
Apr 13, 2012
Hello Londonrenter it's Unida Place.
We are sorry that you left with a bad impression. As your experience shows we recognise that communication is one area we needed to improve in. While we specialise in lets of minimum 6 month duration we are sometimes able to arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing the contract so we apologise if this wasn't done successfully on this occasion. We now ensure staff sit down with clients to go through contracts in full prior to signing.
We'd also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as this.
Our overall client experience has undergone a significant overhaul which has lead to a marked increase in positive customer feedback and we are confident that any past client returning to us would notice an appreciable difference!

Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place Ltd

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Unida Place

3 Bloomsbury Place Bloomsbury, London
Greater London
WC1A 2QL

020 7831 7940

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