“On first meeting the Unida Place team they were very ......”
1 Star Review
Oct 13,2011
By:
'Londonrenter'
Oct 13,2011
Branch: London, 3 Bloomsbury Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 3 Bloomsbury Place
Lettings (as a Tenant)
Postcode:
3
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On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take a chance & sign up. We were given a very short lease but soon realised why with 'renewal fees' & a sudden increase in the rent - we were notified after only 3 weeks!
I wouldn't suggest these agents to anyone, the new tenants moving in as we left we charged an inflated rate including a cleaner - who hadn't appeared in the first 3 weeks?
We also filed a maintenance report 5 times & after 3 months this was still not addressed. We have since been charged an 'administration fee to move out??' - stay away!!
3
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We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing.
Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that.
We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past.
Sincere regards
Elek Urban
Client Relations Coordinator
Unida Place