Sudbury, CO10
4/5, 29 reviews
76% recommended
92% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction

“It was a real mixed bag buying through WH Brown. ......”

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Apr 10,2015
Minithumbdown
By: 'DisgruntledCustomer'
Apr 10,2015
3 people found
this helpful
It was a real mixed bag buying through WH Brown. Oringinally very positive and helpful, most of which was dealing with the independent mortgage broker. Problems only came about regarding the £1000 buyers incentive. It is an absolute con. I do not know how they get away with offering this as it is false advertising and ties you in to completely unfair terms.

In getting the £1k buyers incentive I was told I HAD to use their chosen solicitors, Atwells in Ipswich. They wanted to charge approx £1800 for fees. I felt this was way too much and asked around. No-one quoted within £400 of this price, including Atwells themselves! Essentially you have to massively overpay on solicitors fees to get the £1k buyers incentive. Therefore it is only a £600 buyers incentive at best!

When bringing this up with the branch I was told by the manager this is a set price across the country when using Sequence Homes. The same solicitors fees whether you are buying in Newcastle or London. I find this hard to believe. If it is the case this should have been given as a charge during initial conversations with the mortgage broker. The mortgage broker coincidentally said that the price varies firm to firm and therefore they can't give a set price. This is in conflict to what the manager stated. Someone is lying.

Interestingly when I approached the vendor about the delay, they hadn't realised they had signed up to the buyers incentive and reluctantly accepted. As a result they actually lost out on a further £1000 on purchase price as I had offered the full amount.

The issue did get sorted as the vendor accepted a price £1k less than offered and I could use a solicitor who charged a reasonable amount.

I don't know who is responsible for this screw up but I am left feeling no amount of trust towards WH Brown. Subsequently I have heard similar horror stories from local people when dealing with WH Brown through both buying and letting. I would be very reluctant in using them again and urge everyone to fight their corner when confronted with hidden extras. make sure you shop around for the market price of a service and don't be conned into using their in-house services when they will end up costing you more.

I don't think Sequence Homes should be allowed to offer a buyers incentive if they are going to charge you hundreds extra for using their solicitors etc. Its not an incentive, certainly not a £1k saving! I'd be happy to discuss this further with them.
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Opening Hours
Address

William H Brown
23-24 Market Hill
Sudbury
Suffolk
CO10 6EN
01787 379372

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £119,000 £385,000
Lettings 0% 75% £675 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 4 0 11 0 3 1 3 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Liam has got excellent communication skills a......”

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Nov 26,2019
Minithumbup
By: 'Marie Clarke'
Nov 26,2019
0 people found
this helpful
Liam has got excellent communication skills and understands what needs to be done in regards to property management. He has been reliable in every task so far and he contributes and improves W. Brown company greatly, also he is very diplomatic, quick and resourceful....
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“Being based overseas I rely on WHB to deliver a ......”

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Nov 13,2018
Minithumbup
By: 'John S'
Nov 13,2018
0 people found
this helpful
Being based overseas I rely on WHB to deliver a comprehensive management service for my property, it was with the apartment that WHB manage for me that an issue occured. When trying to address the matter Liam ran into some challenges. Someone else could have ...
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Good
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“Have scheduled a viewing but NO SHOW...”

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Aug 29,2018
Minithumbdown
By: 'KM'
Aug 29,2018
0 people found
this helpful
The viewing was scheduled but the staff member didn't show up at all. When called I was told the viewing was cancelled but I didn't get any message, call or any kind of information about it. No apologies or anything like that over the phone. ...
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“Liam Cleeton has been fantastic the whole time I was the tenant for Talbot road....”

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Aug 13,2018
Minithumbup
By: 'Sally'
Aug 13,2018
0 people found
this helpful
He always kept me up to date via email and was so efficient in his job when it came to my up and down relationship with my landlady. Well spoken, communication was great and an all over nice guy. I'm so happy to have left ...
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Comment on agent fees
Was no different to the other agents fees I’ve had to pay.
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“We've really been blessed with Liam Cleeton of the Property ......”

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Jan 28,2018
Minithumbup
By: 'Kay Griggs and Jim Willsher'
Jan 28,2018
0 people found
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We've really been blessed with Liam Cleeton of the Property Management team. While our landlord can sometimes be difficult to get hold of, Liam works very hard to ensure that all issues with our property are addressed as quickly as possible. We live in an ...
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“Liam has been so helpful during such a stressful time.......”

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Jan 25,2018
Minithumbup
By: 'Clarke'
Jan 25,2018
1 people found
this helpful
Liam has been so helpful during such a stressful time. He always answers correspondence promptly and has kept me updated at every step of the way. He is an asset to the property management office. I feel that he does his best every day to ...
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“Very disappointed with the property i viewed yesterday. I drove ......”

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Feb 17,2017
Minithumbdown
By: 'Disappointed'
Feb 17,2017
1 people found
this helpful
Very disappointed with the property i viewed yesterday. I drove over 50 miles to view after arranging with William H Brown ...come on guys. really! The photo's on the website are a total misrepresentation of the what I viewed. These pictures were taken 2 years ago BEFORE ...
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“Very helpful throughout the sale of our property. The open ......”

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May 17,2016
Minithumbup
By: 'Single Mum of two'
May 17,2016
0 people found
this helpful
Very helpful throughout the sale of our property. The open day worked really well for us. 3 parties interested in the house. Took £10000 above the asking price. During the sale, the rental team were extremely helpful and found my children and I a lovely house to ...
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Comment on agent fees
Good - very reasonable
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“Very satisfied with everybody we dealt with and were kept ......”

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Mar 18,2016
Minithumbup
By: 'E Lovett'
Mar 18,2016
0 people found
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Very satisfied with everybody we dealt with and were kept up to date with the progress of buying the property. I would definitely recommend W H Brown to any prospective buyer....
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Good
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“Staff always very helpful nothing to much trouble any question ......”

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Mar 09,2016
Minithumbup
By: 'graham cutmore'
Mar 09,2016
0 people found
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Staff always very helpful nothing to much trouble any question where answered swiftly veryinformative with regards what the situation was...
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good
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“We were extremely happy with the service we had from ......”

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Jan 29,2016
Minithumbup
By: 'Mr & Mrs K'
Jan 29,2016
1 people found
this helpful
We were extremely happy with the service we had from the Sudbury branch. They kept us well informed all the way through and they were a pleasure to deal with. Thank you very much....
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“Not very happy with William H brown, I have been ......”

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Nov 11,2015
Minithumbdown
By: 'Annoyed'
Nov 11,2015
5 people found
this helpful
Not very happy with William H brown, I have been lied to on many an occasion. As a first time buyer they may think Im naive but I can see straight through the lies! One property that I went to see was an open house, ...
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“We had an excellent service from the staff of WH ......”

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Oct 27,2015
Minithumbup
By: 'Tina'
Oct 27,2015
1 people found
this helpful
We had an excellent service from the staff of WH Brown, from start to finish. We were kept up-to-date with the progress of the sale, and the staff were quick to deal with any issues that arose. We would recommend them, although we wouldn't use ...
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“I mainly spoke to Lisa and she was absolutely superb! ......”

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Aug 12,2015
Minithumbup
By: 'Karen Riches'
Aug 12,2015
1 people found
this helpful
I mainly spoke to Lisa and she was absolutely superb! She kept me constantly updated with what was going on with the property and was so helpful, nothing was to much trouble. Dan made sure I got the best possible price for the property and ...
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“> To all at William H Brown,> > On behalf of myself ......”

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May 04,2015
Minithumbup
By: 'Mr Williams'
May 04,2015
0 people found
this helpful
> To all at William H Brown, > > On behalf of myself and Fay I'd like to say a huge thank you for your help, support and effort in the help of selling my property and the purchase of our new one. > > Your help and advice was ...
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“It was first time I'd sold a property and the ......”

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Apr 29,2015
Minithumbup
By: 'S Wicks'
Apr 29,2015
0 people found
this helpful
It was first time I'd sold a property and the staff were helpful and knowledgable about the area and values and they helped me through every step and worked really hard to promote the property and they achieved a sale quickly. Very pleased with the ...
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“It was a real mixed bag buying through WH Brown. ......”

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Apr 10,2015
Minithumbdown
By: 'DisgruntledCustomer'
Apr 10,2015
3 people found
this helpful
It was a real mixed bag buying through WH Brown. Oringinally very positive and helpful, most of which was dealing with the independent mortgage broker. Problems only came about regarding the £1000 buyers incentive. It is an absolute con. I do not know how they get ...
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“The Agent, took all prospective buyers to the property which ......”

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Feb 22,2015
Minithumbup
By: 'Elaine Horne'
Feb 22,2015
0 people found
this helpful
The Agent, took all prospective buyers to the property which was unoccupied, thus saving us the hassle of doing it ourselves. They kept us informed each time they did this with feed back from the clients. They were always friendly and courteous. They were there ...
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Comment on agent fees
They appear to be the same as other local Estate agents, so were neither better or worse than their competition. I would regard them as fair.
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“Everyone at this branch is helpful. And have been for ......”

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Oct 16,2014
Minithumbup
By: 'Kate'
Oct 16,2014
0 people found
this helpful
Everyone at this branch is helpful. And have been for the 4 years we have had relations with them. We have recomended them to friends and family in the past and will continue to do so in the future....
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“I have just (24hrs ago) sold and purchased another property ......”

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Sep 11,2014
Minithumbup
By: 'D. Theobald'
Sep 11,2014
0 people found
this helpful
I have just (24hrs ago) sold and purchased another property all through William H Browns of Sudbury, Suffolk. The help and assistance they provided from the day they came round to value my property was excellent. We did not have the easiest sellers in our ...
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Comment on agent fees
Of the three agents I selected to value my house, William H Browns gave me the best valuation of which they achieved just ‚£500 off that price in the actual sale, and their fee's were the best value as well.
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“Mary Kate went the extra mile after our house fire ......”

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Aug 16,2014
Minithumbup
By: 'Caroline noble'
Aug 16,2014
0 people found
this helpful
Mary Kate went the extra mile after our house fire Whbrown had no rentals on the market That would suit us so she thought outside the box and had an idea of ringing a gentleman who had house for sale and asked him if he ...
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Comment on agent fees
Again very fair made it clear at start no hidden cost very professional And reasonable :) happy
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“William H Brown were professional and courteous during the whole ......”

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Jul 30,2014
Minithumbup
By: 'Diane Rhodes'
Jul 30,2014
0 people found
this helpful
William H Brown were professional and courteous during the whole process from making the initial viewing appointments until exchange. Any query was dealt with promptly and they always reported back. Nothing was too much trouble and I would recommend them to anyone either wishing to ...
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“We have used William H Brown in Sudbury now for ......”

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Jul 30,2014
Minithumbup
By: 'Mrs H'
Jul 30,2014
0 people found
this helpful
We have used William H Brown in Sudbury now for a number of sales and purchases over the last few years and have never been disappointed. They have always gone the extra mile and there service amazing. We don't go anywhere else now as we ...
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“I would like to leave a review to thank you ......”

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Jul 29,2014
Minithumbup
By: 'Mr & Mrs T'
Jul 29,2014
0 people found
this helpful
I would like to leave a review to thank you all for the service you provided to us throughout our purchase and sale. Your teams support was invaluable. In comparison with our experience of other local estate agents I felt your team stood apart, i'm ...
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“A fantastic service from Maire-Kate at William H Brown, Sudbury. ......”

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Aug 13,2013
Minithumbup
By: 'Angela'
Aug 13,2013
0 people found
this helpful
A fantastic service from Maire-Kate at William H Brown, Sudbury. Always available to speak to us, finding us the perfect tenant and guiding us through our first time experience of letting. Very highly recommend to anyone looking for first class service at a very good ...
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“We were very pleased with the service we received from ......”

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Jul 01,2013
Minithumbup
By: 'Mr & Mrs P'
Jul 01,2013
0 people found
this helpful
We were very pleased with the service we received from William H Brown in Sudbury in regards to our move from Wisbech to the area. The staff were helpful, kind and nothing seemed to be too much trouble giving us a bit of strength as ...
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“I saw a William H Brown 'For Sale' board outside ......”

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Apr 22,2013
Minithumbdown
By: 'annoyed potential buyer'
Apr 22,2013
3 people found
this helpful
I saw a William H Brown 'For Sale' board outside a property that we are really interested in a number of weeks ago. Upon getting home, I searched for the property online using various property sites, and the William H Brown site. I couldn't find ...
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What agent could do to change your mind?
Reply to you're potential customers!
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“If you don't wish to sell your home then go ......”

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Mar 27,2013
Minithumbdown
By: 'Disgusted Seller'
Mar 27,2013
2 people found
this helpful
If you don't wish to sell your home then go on with William H Brown Sudbury !!! I have never received such bad service as we have from them - Viewers are non exsistent, The communication is a disgrace and to top it all off they ...
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What agent could do to change your mind?
Close down - Your a joke !
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“I am totally disgusted with the service we received through ......”

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Oct 11,2012
Minithumbdown
By: 'Totally Disgusted'
Oct 11,2012
6 people found
this helpful
I am totally disgusted with the service we received through William H Brown. We signed a contract which just ended for TWENTY WEEKS to sell our property and, in that period we did not have a single person come round to view. Well what a ...
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