Super-enthusiastic team at the Sheperds Bush branch - Peter and Jay - who were really persistent with the search for a flat for me. I only had to see 2 properties and instantly feel in love with the second one and am moving in next month! There is slight pressure to say yes pretty much on the spot and pay the admin fee plus a deposit so that they hold the flat for you and don't show it to any other viewers. With hot properties i guess that's understandable and in th elong run worked out well for me!
The London Bridge office has been dealing with my paperwork, references etc as they are located in my area and Kim in particular is fantastic. Very efficient and accommodating, excellent communication and always ready to help no matter what the query is.
Black Katz admin fee is slightly above average but their service, enthusiasm and dedication more than makes up for it!