Regent Street, Rugby, Rugby, CV21
4.9/5, 174 reviews
98% recommended
97% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Brown & Cockerill

“The agents produced excellent advertising materials within a day of ......”

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Apr 10,2015
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'Rob Colley'
Apr 10,2015
2 people found
this helpful
The agents produced excellent advertising materials within a day of their site visit - great photos and text - and the next day showed several tenants around, and closed the deal with one of them immediately. They have been super-efficient in everything they have done, impeccably polite and considerate, never pushy - I told them I was decorating the house before renting it out with them and they did not bother me at all until I was ready to go-ahead - and seem to be extremely switched-on and capable. They have kept me fully informed at every stage and they have taken all the hassle out of renting my property. I would recommend them unreservedly. I think for the outstanding service they offer their fees are very reasonable too. A really great company and super staff.
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Opening Hours
Address

Brown & Cockerill Property Services
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £22,500 £750,000
Lettings 100% 95% £500 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 7 2 104 1 47 0 3 0
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network Move With Us
Latest Properties
Images & Videos

“Aaron's perseverance through our house purcha......”

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Nov 23,2020
Minithumbup
Aaron
By: 'Alicia Bonito'
Nov 23,2020
0 people found
this helpful
Aaron's perseverance through our house purchase has been exceptional. Challenged with an atrocious solicitor on the other end, Aaron continuously pushed from progress and promptly communicated with us about any developments in the purchase and we never felt out of the loop or ignorant. We ...
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“Excellent service, always felt that I was kep......”

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Nov 17,2020
Minithumbup
Carl Watts M.N.A.E.A.
By: 'David Pope'
Nov 17,2020
0 people found
this helpful
Excellent service, always felt that I was kept in the loop with developments and updates. Would definitely recommend Brown & Cockerill....
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“Aaron was perfect for the sale of our propert......”

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Oct 29,2020
Minithumbup
Aaron
By: 'Fraser O'Brien'
Oct 29,2020
0 people found
this helpful
Aaron was perfect for the sale of our property. He’s very knowledge and full of advise, hints and tips. He was quick to respond to any question and concerns giving a friendly service from the start making it as hassle free as possible. Would ...
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“Good customer service.Good communication dur......”

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Sep 29,2020
Minithumbup
Aaron
By: 'Mr Kiran Panchal'
Sep 29,2020
0 people found
this helpful
Good customer service. Good communication during buying process process. Service carried out in a timely manner. Easy to get hold to answer queries....
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“As first time buyers we were so nervous and t......”

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Sep 23,2020
Minithumbup
Aaron
Carl Watts M.N.A.E.A.
By: 'Chelsea Colledge'
Sep 23,2020
0 people found
this helpful
As first time buyers we were so nervous and this was a huge/scary process but Aaron was absolutely amazing and he made everything so much easier. He was always supportive and a great help. Nothing was ever too much. Everyone we met there was ...
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“The team at Brown & Cockerill at all times have impressed us....”

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Sep 19,2020
Minithumbup
Carl Watts M.N.A.E.A.
By: 'Sara Hind'
Sep 19,2020
0 people found
this helpful
The team at Brown & Cockerill at all times have been professional and friendly and we'd have no hesitation in recommending them to anyone looking to sell their property. Carl took photos that showed our property at it's best, and the team arranged and conducted a ...
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“Aaron was nothing short of outstanding in eve......”

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Sep 16,2020
Minithumbup
Aaron
Mandy
By: 'Lynne Evans'
Sep 16,2020
0 people found
this helpful
Aaron was nothing short of outstanding in every way. Trying to complete during lockdown and beyond, after having started the process in February,was not an enviable task. My buyer lost two buyers and my vendor was considering remarketing their property. Aaron is highly professional ...
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“Very professional and efficient service...”

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Sep 04,2020
Minithumbup
Aaron
By: 'Janice Gwilliam'
Sep 04,2020
0 people found
this helpful
Have to say I was very impressed with Aaron and the team throughout the whole process of selling my property thought they did an excellent job and would highly recommend them to anyone...
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“Buying our first home was difficult enough bu......”

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Aug 18,2020
Minithumbup
Paul
By: 'Rebecca O'Toole'
Aug 18,2020
0 people found
this helpful
Buying our first home was difficult enough but even more so during a pandemic! We were so thankful for Paul's services and help all throughout our purchase. He was so helpful and efficient. There were a few bumps along the way but he always made ...
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“A fantastic service by Brown & Cockerill from start to finish. ......”

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Aug 17,2020
Minithumbup
Paul
By: 'Andrew Morgan'
Aug 17,2020
0 people found
this helpful
A fantastic service by Brown & Cockerill from start to finish. Paul Gettings did a great job managing my sale through very difficult circumstances: while Covid19 was in full swing! He kept me informed every step of the way, advised me what to do, when, and ...
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“Brown & Cockerill...”

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Aug 02,2020
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'GD'
Aug 02,2020
0 people found
this helpful
Excellent and extremely efficient service at letting out a house I had bought in Rugby. The amount of bureaucracy, nowadays, is a bit daunting, and they eased all of the headaches for me, including getting excellent tenants for the property. Thanks a million!...
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“Excellent service very happy with my first le......”

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Aug 01,2020
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'Graham Collett'
Aug 01,2020
0 people found
this helpful
Excellent service very happy with my first letting experience so far 😀. Found Matt to be very straight talking and honest. Letting process was very straight forward....
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“Excellent service...”

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Jul 22,2020
Minithumbup
Paul
By: 'Linda Shorthouse'
Jul 22,2020
0 people found
this helpful
Paul Gettings at Brown & Cockerill dealt with the sale of our property. He was very approachable, helpful and courteous. Nothing was too much trouble. I wouldn't hesitate to recommend Paul and the company to my family and friends....
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“Fabulous service from start to finish. Aaron ......”

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Jun 25,2020
Minithumbup
Aaron
By: 'Elaine & Adam Turley'
Jun 25,2020
0 people found
this helpful
Fabulous service from start to finish. Aaron and Carl made us feel so relaxed and we felt our custom was very valuable to them. We were impressed with Aaron especially as he made our buyers/ other viewers feel relaxed and he was very professional answering ...
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By: Carl Watts
Jun 25, 2020
View all comments (1)
Thank you for your review and kind words. We are delighted that you have been so happy with our service. It was very much our pleasure to sell such a beautiful house. We all wish you well with your onward plans and move. ...

“This was our first move for 38 years and we w......”

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Jun 23,2020
Minithumbup
Aaron
By: 'Rosemary Marks'
Jun 23,2020
0 people found
this helpful
This was our first move for 38 years and we were nervous but Aaron and the Brown and Cockerill team led us through the process and made everything seem easy. We knew they were always at the end of the phone if we needed help or ...
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“Thank you so much for helping sell my house! ......”

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Jun 22,2020
Minithumbup
Paul
By: 'Tom Crawford'
Jun 22,2020
0 people found
this helpful
Thank you so much for helping sell my house! Paul was awesome, pulled all the stops out and couldn't do enough. This is my second time using Brown and Cockerill and they didn't disappoint. Thanks again!...
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“Excellent Service...”

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Jun 19,2020
Minithumbup
Paul
By: 'clare freed'
Jun 19,2020
0 people found
this helpful
Excellent Service I would not use anyone else to help you to sell your property! Paul Gettings could not have been more helpful, patient or professional. He did everything he said he was going to do and extremely efficiently. Was not pushy or hard sell, ...
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“Paul is a very enthusiastic and the best agen......”

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May 30,2020
Minithumbup
Paul
By: 'Janos Radics'
May 30,2020
0 people found
this helpful
Paul is a very enthusiastic and the best agent I have ever met. He is been very kind and helped me through the whole sale. Even many years ago he helped to find the propery as well! The man you need!!!...
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“Great service...”

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May 27,2020
Minithumbup
Aaron
By: 'Stuart'
May 27,2020
0 people found
this helpful
I bought a property through Aaron in the past and was really impressed with how well he managed the transaction. When it came to selling, I knew that Aaron was the man for the job. Within a day or two, it was sold for the ...
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“Paul was absolutely fantastic - kept me infor......”

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May 11,2020
Minithumbup
Paul
By: 'Uzzi'
May 11,2020
0 people found
this helpful
Paul was absolutely fantastic - kept me informed of the purchase from end-to-end - great sense of humor and generally a good person to do business with. Looking forward to hopefully using his services again....
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“Fantastic service. Lovely friendly staff. Pau......”

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Apr 02,2020
Minithumbup
Paul
By: 'Paul Mason'
Apr 02,2020
0 people found
this helpful
Fantastic service. Lovely friendly staff. Paul was brilliant, always prompt in replying to any questions. Although he was our primary point of contact everybody we spoke to at the branch where very helpful. Throughly recommended. Thank you...
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“Paul led the process of house sale which was ......”

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Jan 23,2020
Minithumbup
Paul
By: 'Michael Daly & David Clarke'
Jan 23,2020
0 people found
this helpful
Paul led the process of house sale which was a little complicated by the circumstances & produced an unexpected requirement of resource from him & his colleagues. The customer service & attention to detail made the whole process stress-free, as Paul and other staff definitely went the extra ...
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“Very good service from start to finish, Could......”

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Dec 23,2019
Minithumbup
Carl Watts M.N.A.E.A.
Paul
By: 'Bernard mieth'
Dec 23,2019
1 people found
this helpful
Very good service from start to finish, Could not have worked out better. Excellent service by Carl initially and Paul....
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“We bought our new home through Aaron and when......”

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Dec 18,2019
Minithumbup
Aaron
By: 'Kris Essex'
Dec 18,2019
1 people found
this helpful
We bought our new home through Aaron and when the sale of our current property fell through we decided to then go with Aaron to sell our house too. Within a week the house was resold and everything was back on track! Aaron is highly ...
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“Really good and efficient service purchasing ......”

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Nov 18,2019
Minithumbup
Mandy
Aaron
By: 'Peter Cain'
Nov 18,2019
0 people found
this helpful
Really good and efficient service purchasing our property in Rugby. Process was made smooth and Aaron was very supportive. Would recommend....
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Staff picture Aaron
(77)
Staff picture Paul
(53)
Staff picture Mandy
(36)
Staff picture Matthew Sweet M.A.R.L.A
(16)
Staff picture Carl Watts M.N.A.E.A.
(12)
Staff picture Bal
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Awards won by Brown & Cockerill Property Services, Rugby CV21 2QF


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Brown & Cockerill Property Services

Branch - Regent Street, Rugby, Rugby, CV21