Canary Wharf & Docklands, London, E14
4.8/5, 1046 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Visit our website - www.alexneil.com

“Edward was endlessly patient, professional and friendly, always keeping me ......”

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Apr 10,2015
Minithumbup
By: 'Mrs E'
Apr 10,2015
0 people found
this helpful
Edward was endlessly patient, professional and friendly, always keeping me updated and really helpful in liaising between me and my new landlord. Lisa was kind and helpful with wrapping up all the final paperwork - both made the renting process painless.
Was this helpful? Yes
By: David Hatch, Director
Apr 10, 2015
Dear Mrs E,
Thank you for taking the time to leave these kind words, I was very pleased to read about your experiences and we hope you enjoy living at your new property. Kind regards David Hatch, Director

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Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
105 3 517 21 163 2 213 6 12 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“I have used Alex Neil since moving to Austral......”

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Nov 23,2020
Minithumbup
Rabeya
Michelle
By: 'Iain Elliott'
Nov 23,2020
1 people found
this helpful
I have used Alex Neil since moving to Australia in 2008 They have managed property exceptionally well with all maintenance issues and we only had less than week vacancy during the whole period with tenants staying a couple years each time. They are now managing the ...
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By: Alex Neil Estate Agents
Nov 23, 2020
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Dear Iain, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“The team at Alex Neil were terrific, helped m......”

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Nov 19,2020
Minithumbup
Maciej
Hannah
By: 'Prostek G'
Nov 19,2020
1 people found
this helpful
The team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally finding my dream home. Hannah was available and very flexible when arranging viewings and Magic was very transparent and helpful. Will recommend to anyone...
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By: Alex Neil Estate Agents
Nov 19, 2020
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Dear Prostek G, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great job team. From valuation to sale, flawl......”

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Oct 14,2020
Minithumbup
Matteo
Hannah
By: 'Paul lee'
Oct 14,2020
1 people found
this helpful
Great job team. From valuation to sale, flawless. Matteo did amazingly well at the valuation and Hannah and the team took over and sold my property in record time! Keep up the good work guys!!...
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By: Alex Neil Estate Agents
Oct 14, 2020
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Dear Paul. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I can only say all the best about Stuart! He ......”

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Oct 08,2020
Minithumbup
Stuart
By: 'Nika Bracun'
Oct 08,2020
1 people found
this helpful
I can only say all the best about Stuart! He was very professional, polite and friendly, very patient and flexible. He helped me find the flat according to my criteria and promptly answered all my questions! Thank you Stuart!...
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By: Alex Neil Estate Agents
Oct 09, 2020
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Dear Nika. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“We recently sold our property through Alex Ne......”

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Oct 02,2020
Minithumbup
Maciej
By: 'Phillip Thpmson'
Oct 02,2020
1 people found
this helpful
We recently sold our property through Alex Neil. Maciej Skalski Provided an excellent service. Pro-active from the start and always returning our calls without delay. I would thoroughly recommend using their services. Thank you Maciej!...
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By: Alex Neil Estate Agents
Oct 05, 2020
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Dear Phillip, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Pleasant experience overall...”

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Oct 02,2020
Minithumbup
Stuart
By: 'Manohar'
Oct 02,2020
1 people found
this helpful
Stuart was very patient, helpful and answered all our questions in details. Was kind enough to arrange multiple viewing in short notice and kept informed on progress on availability of flats matching criteria all the time. Would absolutely recommend him....
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By: Alex Neil Estate Agents
Oct 05, 2020
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Dear Manohar, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“This was a wonderful experience, Stuart helpe......”

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Sep 24,2020
Minithumbdown
Stuart
By: 'Hala El khorazaty'
Sep 24,2020
1 people found
this helpful
This was a wonderful experience, Stuart helped me find the perfect home and was very flexible with my schedule. Alex Neil have wonderful properties, but the agents really help above and beyond. I would recommend working with Stuart Cavanagh as he is very considerate and ...
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By: Alex Neil Estate Agents
Sep 24, 2020
View all comments (1)
Dear Hala. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Want to thank Stuart for finding us our renta......”

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Sep 21,2020
Minithumbup
Stuart
By: 'Raj Singh'
Sep 21,2020
1 people found
this helpful
Want to thank Stuart for finding us our rental property and would definitely be using his service in the future....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Raj, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Very pleased with the service provided from H......”

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Sep 21,2020
Minithumbup
Maciej
Hannah
By: 'Su Zang'
Sep 21,2020
1 people found
this helpful
Very pleased with the service provided from Hannah and Maciej. Both helped me find my dream home ! Canary Wharf office worked really hard for me...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
View all comments (1)
Dear Su Zang, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Hannah was a very pleasant young lady. Very p......”

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Sep 18,2020
Minithumbup
Hannah
By: 'Emma Webb'
Sep 18,2020
1 people found
this helpful
Hannah was a very pleasant young lady. Very professional, showed me everything I needed to see and answered all my questions. Hannah was very approachable and put me at ease with this big decision of finding a place to live. I would definitely like to ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2020
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Dear Emma. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very pleased with Stuart and his professional......”

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Sep 18,2020
Minithumbup
Stuart
By: 'Ruth Jones'
Sep 18,2020
1 people found
this helpful
Very pleased with Stuart and his professional throughout our search for a rental property. He listened to our requirements and he found us a great property and we love living here. Would use Stuart again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Ruth, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Couldn't recommend Stuart enough for his assi......”

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Sep 18,2020
Minithumbup
Stuart
By: 'jodie'
Sep 18,2020
1 people found
this helpful
Couldn't recommend Stuart enough for his assistance in selling my property. Very approachable and professional, amazing communication and service all throughout the process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Jodie, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Help and professional service provided by Har......”

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Sep 11,2020
Minithumbup
Harry
By: 'Jacky'
Sep 11,2020
1 people found
this helpful
Help and professional service provided by Harry. Efficient communications with the seller through him. We got deal agreed in just two days....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 14, 2020
View all comments (1)
Dear Jacky, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service from Harry and Maciej in the ......”

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Aug 31,2020
Minithumbup
Maciej
Harry
By: 'Chou'
Aug 31,2020
1 people found
this helpful
Amazing service from Harry and Maciej in the Canary Wharf branch. Very pleased I was able to go under offer in under 1 week....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 02, 2020
View all comments (1)
Dear Chou, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Very quick and no hassle. Appreciate the supp......”

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Aug 03,2020
Minithumbup
Maciej
By: 'Bakr Hussain'
Aug 03,2020
1 people found
this helpful
Very quick and no hassle. Appreciate the support and guidance provided by Maciej through this tough time. Will definitely be using Alex Neil agents again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 03, 2020
View all comments (1)
Dear Bakr. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Harry And Maciej have worked fantastically. M......”

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Jul 30,2020
Minithumbup
Maciej
Harry
By: 'Greg S'
Jul 30,2020
1 people found
this helpful
Harry And Maciej have worked fantastically. Managed to put me under offer which allowed me to find a property I wanted after retiring!!...
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Greg, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Harry And Maciej have managed to find me the ......”

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Jul 30,2020
Minithumbup
Maciej
Harry
By: 'John Xuy'
Jul 30,2020
1 people found
this helpful
Harry And Maciej have managed to find me the perfect property with the most stunning river view in CW. I am very happy I used Alex neil....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear John, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I'm really satisfied...”

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Jul 30,2020
Minithumbup
Harry
By: 'Ferenc Hegedus'
Jul 30,2020
1 people found
this helpful
I had a chance to meet Harry Neal who was very helpful showing me around the flat and promptly answered all my questions!...
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Ferenc, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very well presented and was very professional......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Jacqueline'
Jul 30,2020
1 people found
this helpful
Very well presented and was very professional in his work, highly recommend Maciej !! Very satisfied and glad he was able to help me out....
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Jacqueline, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service. Made the whole process muc......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Jay Rodriguez'
Jul 30,2020
1 people found
this helpful
Excellent service. Made the whole process much easier than expected and fulfilled all my needs. Would definitely recommend to anyone....
read full review
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Jay, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Incredible service provided by Maciej, couldn......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Zaan'
Jul 30,2020
1 people found
this helpful
Incredible service provided by Maciej, couldn't be more happier with it, helped me find properties that suited my vision with ease and constantly ready to answer my questions, seamlessly done from him and very happy with the service, definitely recommend....
read full review
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Zaan, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was excellent from start to finish....”

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Jul 29,2020
Minithumbdown
Harry
By: 'Max'
Jul 29,2020
1 people found
this helpful
Harry was excellent from start to finish. Informative and friendly service as well as a prompt and satisfactory negotiation. Highly recommend....
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Max. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Selling a home for the first time can be a da......”

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Jul 29,2020
Minithumbup
Harry
By: 'Susan Clark'
Jul 29,2020
1 people found
this helpful
Selling a home for the first time can be a daunting thought, thankfully we had Harry and the Alex Neil team on board. Harry`s knowledge of the area and his keen eye for “the potential” resulted in a very quick sale. Throughout the process ...
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Susan, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Finding your perfect home at any time can be ......”

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Jul 29,2020
Minithumbup
Harry
Matteo
By: 'Douglas Clark'
Jul 29,2020
1 people found
this helpful
Finding your perfect home at any time can be a nerve racking experience - is 15 minutes enough time to get a real feel for it, is there a lot of interest in it, what if I get outbid? The last thing you expect is for ...
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By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Douglas, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Harry assisted me with the renting out of my property ......”

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Jul 28,2020
Minithumbup
Harry
By: 'V.K.'
Jul 28,2020
1 people found
this helpful
Harry assisted me with the renting out of my property twice so far and has always been professional and courteous....
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By: Alex Neil Estate Agents
Jul 27, 2020
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Dear Vita, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
(121)
Staff picture Lucia
(23)
Staff picture Harry
(261)
Staff picture Rebecca
(70)
Staff picture Maciej
(70)
Staff picture Michelle
(41)
Staff picture Rabeya
Staff picture Nahida
(8)
Staff picture Stuart
(6)
Staff picture Hannah
(4)
Staff picture Lauren
(1)
Staff picture Alan
(0)
Staff picture Immanuel
(0)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf & Docklands, London, E14