I was looking for a one bedroom flat in West Ham/Stratford area and went to every agency which operated in this area. Out of all the agencies Outlook was the only one who really took an interest in what I was looking for. I dealt with Jay who regularly called to update me on the search. I felt that the customer service provided by Outlook was far ahead of other agencies. I didn't end up moving in the end but will be moving probably this time next year and I will definitely go back to Outlook for their help.