Eastbourne, BN21
4.9/5, 263 reviews
98% recommended
98% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
91% lettings fee satisfaction

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“I have been a customer of Oakfield for two years.......”

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Apr 09,2015
Minithumbup
By: 'Gary Enefer'
Apr 09,2015
0 people found
this helpful
I have been a customer of Oakfield for two years.Over that time they have found a property for me to purchase and Let.Throughout the process Emma,Charlotte,Jodie and Shelley have been a dream team to work with.They are efficient,professional,always return my calls,explain any issues clearly.They made the buying process very easy and have let the property very quickly twice.They are also good at thr reference process.I would recommend Oakfield as my first choice for property in Eastbourne.
Comment on agent fees
Fair deals in terms of fees
Was this helpful? Yes
By: Oakfield
Apr 10, 2015
Dear Gary Enefer, Thank you for leaving feedback of your dealings with Jodie and Shelley in our Eastbourne branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations

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Opening Hours
Address

Oakfield
35 Cornfield Road
Eastbourne
East Sussex
BN21 4QG
01323 723500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 100% £77,500 £660,000
Lettings 89% 91% £0 £185,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
55 0 71 1 64 2 59 0 10 1
Areas covered
  • Eastbourne
  • Seaford
  • Polgate, Hailsham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA DPS SAGEagent
Latest Properties
Images & Videos

“Lauren and her team were very helpful from st......”

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Aug 14,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Richard Wilkins'
Aug 14,2019
1 people found
this helpful
Lauren and her team were very helpful from start to finish in selling my property. It was very refreshing that all correspondence were dealt with in a timely manner. Lauren and her team gave me tips in ways to sale my house like tidy my ...
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“If I ever sell, I’d like Oakfield to deal with it!...”

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Aug 02,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Mirela Iacob'
Aug 02,2019
0 people found
this helpful
Lauren has been great to deal with, really went the extra mile to make things as smooth as possible. I got updated regularly and although the process was long, in the end it wasn’t as painful as I know it can be. Thank you ...
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“"Thank you for my dream home!"...”

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Apr 23,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Jon'
Apr 23,2019
0 people found
this helpful
Lauren helped me from start to finish with the acquisition of my dream home! I was so impressed as she did all the difficult negotiations and follow up and let me just get on with my life without the added stress. Well done Lauren! A ...
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Comment on agent fees
Good.
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“Well what can I say .....”

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Mar 28,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Donna'
Mar 28,2019
0 people found
this helpful
Lauren was amazing from start to finish. Reassuring from the outset that Lauren & the Oakfields team would market and sell my home with the personal touch. Honest, diligent, professional and thorough. I could not have asked for anything more and would recommend Lauren & Oakfields to ...
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Comment on agent fees
Worth every bit of the fee which was inline with many other agents.
Was this helpful? Yes

“Sales and Letting...”

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Feb 13,2019
Minithumbup
Rebecca Green
By: 'Kate'
Feb 13,2019
0 people found
this helpful
I recommend the Oakfield Eastbourne team, Charlotte, Rebecca, Lauren, Zoe and Su who go that extra mile to get things done in a professional and efficient manner....
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“Excellent...”

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Feb 12,2019
Minithumbup
Rebecca Green
By: 'Max and Steve'
Feb 12,2019
0 people found
this helpful
Very professional and friendly and had our interests at heart. They stayed calm and always kept us fully informed in sometimes difficult and stressful circumstances. We will definitely use them again and recommend Oakfields Eastbourne to others....
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Comment on agent fees
Good and very fair.
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“excellent service...”

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Dec 22,2018
Minithumbup
Lauren Vousden MNAEA
By: 'Ray'
Dec 22,2018
0 people found
this helpful
The staff are friendly and efficient, they managed to find a buyer for my house despite it having previously been on the market with another agent for several months. Would not hesitate to recommend....
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Comment on agent fees
good
Was this helpful? Yes

“Efficient...”

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Nov 08,2018
Minithumbup
Rebecca Green
By: 'Anthea'
Nov 08,2018
0 people found
this helpful
I have been letting out my property with this agent for six years. I have always found them to be very efficient, helpful and on the ball. I would recommend them to anyone either looking to let out or let....
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Comment on agent fees
Good
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“Devonshire Mansions...”

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Aug 11,2018
Minithumbup
By: 'Cliff'
Aug 11,2018
0 people found
this helpful
We have dealt with Julian throughout during our letting and he has shown thorough professionalism at every stage. He has shown us to be very courteous and helpful and is a credit to Oakfield....
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“We actually enjoyed working with an estate agent!...”

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Jun 14,2018
Minithumbup
Lauren Vousden MNAEA
By: 'Mr & Mrs H'
Jun 14,2018
1 people found
this helpful
We really enjoyed selling our property through Oakfield. Lauren was exceptional – not only did she produce excellent photos and sales info, but her local knowledge in valuing the property and when presenting it to potential buyers achieved a sale price for us that was higher ...
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Comment on agent fees
Fees reasonable and comparable to other agents.
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“Rebecca Green Went above and beyond I couldn't of asked for a better more customer service 10/10. really appreciated everything she did when others wo...”

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Apr 11,2018
Minithumbup
Rebecca Green
By: 'Paul'
Apr 11,2018
1 people found
this helpful
Rebecca Green Went above and beyond I couldn't of asked for any better customer service then she gave 10/10. really appreciated everything she did for me when others in the office where a lot me un interested and couldn't really care ... I was about to be ...
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“Help with purchase...”

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Mar 27,2018
Minithumbup
By: 'Sally C-E'
Mar 27,2018
1 people found
this helpful
This was a particularly protracted and difficult purchase. Heather did everything she possibly could to facilitate the transaction. Her perseverance deserves a great deal of praise. We were involved in a very difficult and protracted purchase. It had come to the point where we were ...
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Comment on agent fees
N/A
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“Nice, helpful and quick...”

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Mar 20,2018
Minithumbup
By: 'Cristobal Pazos'
Mar 20,2018
1 people found
this helpful
Zoe helped me find a property according to my needs in no time. She showed me a couple of houses and flats and was very helpful giving me a hand to get everything ready really quick! All the staff at Oakfield was really nice and ...
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“Zoe was really wonderful in helping us move into Eastbourne ......”

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Mar 09,2018
Minithumbup
By: 'Erin'
Mar 09,2018
0 people found
this helpful
Zoe was really wonderful in helping us move into Eastbourne where myself and my partner had only visited a few times. She was so lovely and chatty, it was a pleasure coming into the Oakfield office. She's been very supportive and helpful throughout the process ...
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Comment on agent fees
Seems very well suited to the quality of the Agent.
Was this helpful? Yes

“Rebecca is a very professional member of Oakfields Eastbourne and ......”

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Feb 28,2018
Minithumbup
Rebecca Green
By: 'Roy Brockman'
Feb 28,2018
0 people found
this helpful
Rebecca is a very professional member of Oakfields Eastbourne and always courteous, friendly but efficient. A pleasure to do business with....
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Comment on agent fees
N/a
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“Heather has provided an excellent service through out with great ......”

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Feb 08,2018
Minithumbup
By: 'Excellent service'
Feb 08,2018
0 people found
this helpful
Heather has provided an excellent service through out with great recommendations and fabulous communication from start to finish. Highly recommend this branch and agent....
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“We are very pleased with Oakfield Eastbourne having sold a ......”

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Nov 16,2017
Minithumbup
Lauren Vousden MNAEA
By: 'Mr Enefer'
Nov 16,2017
0 people found
this helpful
We are very pleased with Oakfield Eastbourne having sold a property. Heather Basson did the negotiation and then Lauren Vousden supported us every step of the way. I felt I could trust them and sought Lauren's advice a lot during the sale. Special mention should ...
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Comment on agent fees
Good
Was this helpful? Yes

“I have lived in an Oakfield property for three years ......”

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Oct 11,2017
Minithumbup
Rebecca Green
By: 'Maria'
Oct 11,2017
0 people found
this helpful
I have lived in an Oakfield property for three years and during that time, have had incredible support from the team there. They have always been thoroughly professional and helpful with whatever queries I had. I had very few problems with the property during my ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes

“Excellent from beginning to end. emails answered promptly. phone calls ......”

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Jun 17,2017
Minithumbup
Lauren Vousden MNAEA
Richard
By: 'CAB'
Jun 17,2017
1 people found
this helpful
Excellent from beginning to end. emails answered promptly. phone calls taken and returned promptly. cannot find fault with this excellent service....
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Comment on agent fees
would always prefer them to be lower
Was this helpful? Yes

“I am very impressed with Oakfield and the staff at ......”

Share on :
Jun 17,2017
Minithumbup
Richard
Lauren Vousden MNAEA
By: 'Christine'
Jun 17,2017
0 people found
this helpful
I am very impressed with Oakfield and the staff at Eastbourne. They are very friendly, reassuring, honest and a great team. Thank you so much ....
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Comment on agent fees
Value for money
Was this helpful? Yes

“Glenn was very professional and to the point on valuation ......”

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Jun 07,2017
Minithumbup
By: 'Reddy'
Jun 07,2017
0 people found
this helpful
Glenn was very professional and to the point on valuation and briefing me on the rental issues in our first meeting. This is my first experience in renting a property. Zoe has been very efficient and helpful in finding the tenant and going through the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Extremely helpful staff assisting in tenant concerns and other matters ......”

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May 15,2017
Minithumbup
Rebecca Green
By: 'Jean'
May 15,2017
0 people found
this helpful
Extremely helpful staff assisting in tenant concerns and other matters relating to renting out a property. Very efficient in communicating between tenants and landlords which makes life a lot easier....
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“I was so impressed with the service l received l ......”

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May 08,2017
Minithumbup
Richard
By: 'Teresa Tindal'
May 08,2017
0 people found
this helpful
I was so impressed with the service l received l used Oakfield twice firstly to sell my bungalow in Cromarty walk in2015 when Charlotte dealt with the sale and this time selling my house in Langney with Richard dealing with sale . Thank you Richard for ...
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Comment on agent fees
We had no complaints about the fees ,with us they earned it.
Was this helpful? Yes

“Finding a property was becoming really stressful, however with the ......”

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Apr 28,2017
Minithumbup
By: 'J Brown'
Apr 28,2017
0 people found
this helpful
Finding a property was becoming really stressful, however with the help of Zoe at Oakfield the whole process became less of a burden and more enjoyable. Zoe's friendly and professional manner allowed me to place my faith in her and Oakfield. I would like to ...
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Comment on agent fees
Good value for money.
Was this helpful? Yes

“I found Mr Glenn Sanson so helpful and approachable and ......”

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Apr 17,2017
Minithumbup
By: 'Zoe'
Apr 17,2017
0 people found
this helpful
I found Mr Glenn Sanson so helpful and approachable and an absolute delight throughout my process of finding and renting a property from the Eastbourne branch of oakfield. He helped me with every aspect and I couldn't thank him enough for all that he did ...
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Comment on agent fees
The prices are in line with most agents in the Eastbourne area
Was this helpful? Yes

“Glenn has acted professionally throughout the letting process and has ......”

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Apr 08,2017
Minithumbup
By: 'sharon'
Apr 08,2017
1 people found
this helpful
Glenn has acted professionally throughout the letting process and has been consistently working above any standard that I could have expected. He is a credit to Oaklands agency who can only ever be as good as their staff. Grab him for your property let....
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Comment on agent fees
I think the add on's are expensive. Standard fee is to charge 2 weeks rent for finding a tenant but the charge for contract handling is too high. Inventory cost is above average but worth it for the high standard of care if you have a decent property to let.
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“Zoe has been a pleasure to deal with from start ......”

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Mar 31,2017
Minithumbup
By: 'Louise'
Mar 31,2017
0 people found
this helpful
Zoe has been a pleasure to deal with from start to finish. She has been very helpful and made renting my first property a breeze! I highly recommend Zoe to anybody!!...
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Comment on agent fees
Good
Was this helpful? Yes

“Both members of Oakfields estate agents were absolutely fantastic at ......”

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Mar 31,2017
Minithumbup
By: 'Lauren Dobson'
Mar 31,2017
0 people found
this helpful
Both members of Oakfields estate agents were absolutely fantastic at finding me and my partner the perfect home! Very friendly and also professional. Will definitely recommend to friends and family when looking to rehome. Thank you so much for everything you did for us!...
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“Lauren has been amazing! She posted a letter to us ......”

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Mar 31,2017
Minithumbup
Lauren Vousden MNAEA
By: 'Francesca H'
Mar 31,2017
0 people found
this helpful
Lauren has been amazing! She posted a letter to us to recommend her services and going with her was the best decision we made. Her enthusiasm toward our property, personable, honest and detailed approach made us feel confident that we were in good hands. She ...
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Comment on agent fees
The agents fees were fine.
Was this helpful? Yes

“Hello allIt says that First impression is the best impression.......”

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Mar 31,2017
Minithumbup
Lauren Vousden MNAEA
By: 'Naveen'
Mar 31,2017
0 people found
this helpful
Hello all It says that First impression is the best impression. Lauren perfectly fits into this description. I have recently sought the help of Oakfield to get my property on to the market. Lauren has been very positive and most importantly very transparent from day ...
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Comment on agent fees
Very good.
Was this helpful? Yes
Staff picture Rebecca Green
(26)
Staff picture Lauren Vousden MNAEA
(16)
Staff picture Chloe Taylor MARLA MNAEA
(176)
Staff picture Conner
(0)
Staff picture Sam
(0)
Staff picture Casey
(0)
Staff picture Evy
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person –
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will be accompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member Agency’s final offer of
settlement or answer.

7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 12:45 PM 30/01/2017 by allAgents

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Oakfield

Branch - Eastbourne, BN21