Speirs Gumley
Glasgow, G73
1.9/5, 30 reviews
23% recommended
0% lettings valuation accuracy
50% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Absolute shambles of a company. Over charge and will dispute ......”

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Apr 09,2015
Minithumbdown
By: 'Unhappy Customer'
Apr 09,2015
17 people found
this helpful
Absolute shambles of a company. Over charge and will dispute the colour of the sky with you. Absolute joke. Large number of people in flats looking to move company but they make it pretty much impossible to leave them. Never again will I use this company. Beware!!
What agent could do to change your mind?
Charged ridiculous amounts for outsourcing work. Ridiculous.
Attached Filesnbsp;
Comment on agent fees
Charged ridiculous amounts for outsourcing work. Ridiculous.
Was this helpful? Yes

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Opening Hours
Address

Speirs Gumley
270 Glasgow Road
Glasgow
City of Glasgow
G73 1UZ
0141 332 9225

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 50% £275 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 8 0 0 0 0 4 15
Areas covered
  • Glasgow
  • Greater Glasgow
  • Edinburgh
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA SAL TDS
Latest Properties

No Properties

“I can’t give this zero otherwise I would...”

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May 19,2020
Minithumbdown
By: 'Jenna black'
May 19,2020
0 people found
this helpful
I can’t give this zero otherwise I would. This is a company of absolute clowns. I have been trying to get them to repair the roof of my flat as the inside of my loft is completely covered in black mould. SG must be ...
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“Awful as both tenant and neighbour...”

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May 13,2020
Minithumbdown
By: 'Ashleigh Jackson'
May 13,2020
0 people found
this helpful
I've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a ...
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“I have had water leaking through my roof for ......”

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Feb 21,2020
Minithumbdown
By: 'Janet Gough'
Feb 21,2020
0 people found
this helpful
I have had water leaking through my roof for almost a year. The roof was replaced a few years ago by their contractors, and was a botched job, as most of their other work has been. The builders they used to put in new guttering ...
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“Flat 2/5 31 St. Andrews Square Glasgow ., problems with mice...”

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Sep 03,2019
Minithumbdown
By: 'Marie McLean on behalf of Megan McLean'
Sep 03,2019
0 people found
this helpful
Flat 2/5 31 St. Andrews Square - whole building has mice running through it , they would run over the top of my bed covers at night and was really stressful . Ended up in library every night to study as they would be much worse at night running ...
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Attachments

Review file
Was this helpful? Yes
By: Frank Jones
Feb 06, 2020
View all comments (1)
Hi Marie, I am sorry to read about your horrible experience and mice plaguing the building. I am writing regarding another different issue at the property St Andrews square concerning the faulty shutter doors used to access the parking area when driving in or out. If anyone else reading has had any problems getting in or out in the last 5 years please reply. Kind regards, Frank. ...

“Absolute trash...”

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Jun 19,2019
Minithumbdown
By: 'Zak Hassan'
Jun 19,2019
1 people found
this helpful
Do not go near this company. They are all extremely unhelpful and do not know how to perform their jobs properly. Shoutout to Scott Johnson for being the worst of a bad bunch, he really made our time with Speirs Gumley just that bit worse....
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Comment on agent fees
Terrible
Was this helpful? Yes
By: Ashley Duncan
Jun 21, 2019
View all comments (1)
Hello Zak, it is disappointing to hear that our services may not have been delivered to the standards expected by you, therefore I would appreciate the opportunity to speak with you or to understand your complaint more fully. As you are still a tenant I will email you directly. Regards Ashley Duncan, aduncan@speirsgumley.com ...

“Very helpful...”

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Apr 06,2019
Minithumbup
By: 'Filipe'
Apr 06,2019
1 people found
this helpful
Me and my partner had just had an atrocious experience with our previous letting company (not this one), to the point where we accepted being forced to pay two months in advance in order to be let out of our contract early. In this, Speirs ...
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Was this helpful? Yes
By: Ashley Duncan
Jun 21, 2019
View all comments (1)
Thank you for your kind words and I will advise Suzanne specifically of your feedback. ...

“Speirs Gumley feedback...”

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Mar 21,2019
Minithumbup
By: 'J Moore'
Mar 21,2019
0 people found
this helpful
I rented a flat in Glasgow with my partner for over 2 years from the agent's Speirs Gumley. Lauren was our property manager and she was extremely helpful and prompt when responding to a query or an issue with our flat. We received a hassle-free experience ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ashley Duncan
Jun 21, 2019
View all comments (1)
Thank you for your feedback and kind words I will make sure that Lauren is aware for your comments. ...

“Unprofessional staff, over price and worst customer service...”

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Feb 19,2019
Minithumbdown
By: 'Arun'
Feb 19,2019
3 people found
this helpful
I am a client for Speirs Gumley and I have found them providing worst customer service. Although they are very over price, but it was ok if they provide at least better service. With the unprofessional staffs and poor poor service, I am feel like, ...
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“Terrible buyers walk away...”

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Jan 08,2019
Minithumbdown
By: 'Aldo'
Jan 08,2019
5 people found
this helpful
Totally corrupt couldn't give a dam about the home owners never inspect properties never think of pro reactive maintenance award contracts to there friends for backhanders e.g. theyll get a painter in to do some easy painting when not required but will turn a ...
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Comment on agent fees
Fees are about 250 per quarter for cleaning and cutting grass
Was this helpful? Yes

“Moir Str. Tenant...”

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Sep 04,2018
Minithumbup
By: 'Uni Student, EU citizen'
Sep 04,2018
0 people found
this helpful
Helpful and transparent. Sorted me out when in dire need of accommodation, and have stayed with them ever since (5 year tenancy). Transparent through and through, reached out to them comfortably whenever issues came up (not that many), and resolved said issues in good faith and ...
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“One of the best Factors...”

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Jun 19,2018
Minithumbup
By: 'Ronnie.M'
Jun 19,2018
0 people found
this helpful
I own flats in a building which they manage and have found them to be very helpful and efficient. No complaints at all....
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Comment on agent fees
Fees normal - as expected.
Was this helpful? Yes

“AVOID THEM...”

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Apr 22,2018
Minithumbdown
By: 'MAVISBANK TENANT'
Apr 22,2018
5 people found
this helpful
WORST LETTING AGENCY IN GLASGOW: Don't go with them if you thinking to get even a SINGLE PENNY from your deposit. 1. Unprofessional Staff (Especially Mr. Scott Johnson) 2. They will NEVER return your DEPOSIT, no matter how clean and in how perfect condition you are giving ...
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Was this helpful? Yes

“Speirs Gumley have been an absolute nightmare since we moved ......”

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Feb 15,2018
Minithumbdown
By: 'Kirsten'
Feb 15,2018
7 people found
this helpful
Speirs Gumley have been an absolute nightmare since we moved into our property. They seem to be completely incompitent, downright rude and SO overpriced. They only thing they are consistent with is sending invoices for work that has not been carried out or passed by ...
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Comment on agent fees
Absolutely ridiculous. So overpriced.
Was this helpful? Yes

“Completely incompetent, Happy to allow their tenants to disturb other ......”

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Dec 21,2017
Minithumbdown
By: '101'
Dec 21,2017
6 people found
this helpful
Completely incompetent, Happy to allow their tenants to disturb other neighbours and take no responsibility. Unsympathetic is an understatement, noise levels unbearable and have been told 'there is nothing we can do' - poor practice and clearly no regard for neighbouring tenants. Quick to complain ...
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“Terrible agent. One to be AVIODED at all cost. They ......”

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Nov 07,2017
Minithumbdown
By: 'DN'
Nov 07,2017
9 people found
this helpful
Terrible agent. One to be AVIODED at all cost. They have wrongly charged everyone in our building for years and instead of correcting it have come in high handed with lawyers in fancy cars to demand more money from those that have already been overcharged. ...
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Comment on agent fees
They don't earn them.
Was this helpful? Yes
By: LM
Jan 23, 2018
View all comments (1)
I agree, Speirs Gumley are atrocious on every level and should definitely be avoided at all costs. ...

“Overpriced for work that is poor and substandard. recently paid ......”

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Aug 31,2017
Minithumbdown
By: 'Rory'
Aug 31,2017
10 people found
this helpful
Overpriced for work that is poor and substandard. recently paid my share of a few grand for two guys to hoover with a standard hoover, the basement for two days. Paid my share of 6 grand or so for an intercom repair which two months later ...
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Comment on agent fees
Ever increasing with service getting ever worse
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“Atrocious Very expensive and do NOTHING for it!Never return ......”

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May 01,2017
Minithumbdown
By: 'Cookie 2'
May 01,2017
12 people found
this helpful
Atrocious Very expensive and do NOTHING for it! Never return calls and stairs remain filthy albeit we are charged monthly and pay monthly factoring fee for zero service How do we get rid of them?...
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Comment on agent fees
Bad bad bad Totally incompetent
Was this helpful? Yes

“Nightmare of a company, completely incompetent, wasteful of your money, ......”

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Mar 19,2017
Minithumbdown
By: 'Rob'
Mar 19,2017
11 people found
this helpful
Nightmare of a company, completely incompetent, wasteful of your money, avoid if possible, repeat repairs as the contractors on their lists cannot perform to a competent level....
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Was this helpful? Yes

“Speirs Gumley and their owner Lorraine McDonald have demonstrated an ......”

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Dec 10,2016
Minithumbdown
By: 'Disappointed customer'
Dec 10,2016
17 people found
this helpful
Speirs Gumley and their owner Lorraine McDonald have demonstrated an unfailingly poor level of service, gross unprofessional conduct and a level of incompetence I have never encountered before in a lifetime of dealing with building and construction professionals. Moreover they are unfailingly arrogant and given ...
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Comment on agent fees
Given their lack of competence, their non-existent customer service and glaring errors they are extremely expensive!
Was this helpful? Yes

“Very efficient, responsive agent. Work gets done promptly and staff ......”

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Sep 09,2015
Minithumbup
By: 'Colin'
Sep 09,2015
0 people found
this helpful
Very efficient, responsive agent. Work gets done promptly and staff always helpful. Have dealt with other factors before, and this company could teach them a thing or two....
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Was this helpful? Yes

“Have never had any problems with Speirs Gumley. Things promptly ......”

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Sep 02,2015
Minithumbup
By: 'LL123'
Sep 02,2015
0 people found
this helpful
Have never had any problems with Speirs Gumley. Things promptly sorted if required. Bills transparent. Good customer service. Professional staff...
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Was this helpful? Yes

“Not much to say. They do what they say on ......”

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Sep 02,2015
Minithumbup
By: 'IanA'
Sep 02,2015
0 people found
this helpful
Not much to say. They do what they say on the tin! Bills received on time quarterly. Generally happy with them....
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Was this helpful? Yes

“Absolute shambles of a company. Over charge and will dispute ......”

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Apr 09,2015
Minithumbdown
By: 'Unhappy Customer'
Apr 09,2015
17 people found
this helpful
Absolute shambles of a company. Over charge and will dispute the colour of the sky with you. Absolute joke. Large number of people in flats looking to move company but they make it pretty much impossible to leave them. Never again will I use this ...
read full review
What agent could do to change your mind?
Charged ridiculous amounts for outsourcing work. Ridiculous.
Attached Filesnbsp;
Comment on agent fees
Charged ridiculous amounts for outsourcing work. Ridiculous.
Was this helpful? Yes

“I rented a flat with Speirs Gumley 2 months ago. Unfortunately, ......”

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Mar 31,2015
Minithumbdown
By: 'Kateryna'
Mar 31,2015
16 people found
this helpful
I rented a flat with Speirs Gumley 2 months ago. Unfortunately, I didn't know what I was getting myself into. I have to admit I have been had. Me and my partner moved to Scotland (being Ukrainian and Mexican respectively) half a year ago. Prior to ...
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“Unprofessional. Poor service from this company. Incompetent at managing the ......”

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May 29,2014
Minithumbdown
By: 'Customer'
May 29,2014
18 people found
this helpful
Unprofessional. Poor service from this company. Incompetent at managing the property. Staff did not deal with our complaint effectively then used intimidating tactics. Staff lied to me on severalboccassions. I would not recommend this company....
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What agent could do to change your mind?
They could have responded to my complaint and followed their own complaints procedure.
Attached Filesnbsp;
Was this helpful? Yes

“Not really interested in customer complaints and concerns. Constant acceptance ......”

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May 26,2014
Minithumbdown
By: 'Noreen Melly'
May 26,2014
16 people found
this helpful
Not really interested in customer complaints and concerns. Constant acceptance of inferior contractors and trumped-up charges. Do not answer e-mail inquiries or return telephone calls. Supposed to act on behalf of clients but more likely to represent interests of contractors. Unwilling to give clients appropriate ...
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What agent could do to change your mind?
SEE Above
Attached Filesnbsp;
Was this helpful? Yes

“The worst company to deal with,they send invoices without ......”

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May 06,2013
Minithumbdown
By: 'Scott'
May 06,2013
17 people found
this helpful
The worst company to deal with,they send invoices without doing the work which I as a client isn't wants fixed which isn't good enough. I've phoned them on/off for the past 15 months to get fence fixed as it came down with 2012 bad weather ...
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What agent could do to change your mind?
Fix the job
Attached Filesnbsp;
Was this helpful? Yes

“Speirs Gumley are the most awful, contemptible organisation I have ......”

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Apr 10,2013
Minithumbdown
By: 'Despairing'
Apr 10,2013
24 people found
this helpful
Speirs Gumley are the most awful, contemptible organisation I have ever had the misfortune of being landed with. Unfortunately, as an individual, you can't opt out or take your custom elsewhere without the majority of owners in the building supporting you - and don't they ...
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What agent could do to change your mind?
Complied with legislative requirements would be a good start! The list goes on & on...
Attached Filesnbsp;
Was this helpful? Yes

“I unfortunately have had to deal this company, the only ......”

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Apr 07,2013
Minithumbdown
By: 'Elle'
Apr 07,2013
17 people found
this helpful
I unfortunately have had to deal this company, the only thing they like to do is charge excessive amounts for any work that they organize. If you express any wishes with regards to additional work at your property they ignore you and complete work without ...
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What agent could do to change your mind?
Listen to my reasoning and not ignore my concerns regarding proposed work at my home
Attached Filesnbsp;
Was this helpful? Yes

“I have to use Speirs Gumley as a factor as ......”

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Sep 12,2012
Minithumbdown
By: 'donald'
Sep 12,2012
27 people found
this helpful
I have to use Speirs Gumley as a factor as they manage the buildings in which l own a property. They are good at invoicing but no work seems to get done. They hire substandard trades people that have not been vetted or even qualified ...
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What agent could do to change your mind?
The agent did nothing
Attached Filesnbsp;
Was this helpful? Yes
By: neighbour
Feb 26, 2013
View all comments (1)
speirs gumley are the factor in my estate and invoice huge amounts of money for very minor jobs, i took it upon myself to call the number on one of the invoices and the owner of the compant i called didnt know what i was talking about, he told me they done do the type of work i was enquiring about so obviously the invoice we were sent by speirs gumley was fabricated, this has happened more than once and i now am trying to get new factors. Summary, dont use them ever! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Please put any complaints in writing to our office.
Last updated at 1:35 PM 07/06/2019 by Ashley Duncan

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