FirstPort
New milton, New Milton, BH25
1/5, 82 reviews
2% recommended
36% lettings valuation accuracy
24% lettings fee satisfaction

“Please note that this agent was formerly called OM Property ......”

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Apr 03,2015
Minithumbdown
By: 'janiceL'
Apr 03,2015
17 people found
this helpful
Please note that this agent was formerly called OM Property management and were rated the worst agent of all on this site.
They don't answer calls or emails and add spurious charges to their management fees. Please check OM property management for reviews.
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Opening Hours
Address

FirstPort
Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 36% 24% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 11 0 13 0 0 0 2 2 54
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Disgusting Company...”

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Nov 21,2020
Minithumbdown
By: 'James Mac'
Nov 21,2020
0 people found
this helpful
Vile company! Waiting to get rid of them! Extortionate amounts of money with no service and we live in new builds protected by NHBC which is looking to be a little bit of a joke. Stay away from them, genuinely very nasty people...
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“Just awful! Uncooperative and lacked total u......”

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Sep 16,2020
Minithumbdown
By: 'Audrey'
Sep 16,2020
1 people found
this helpful
Just awful! Uncooperative and lacked total understanding when I needed a problem dealt with. They tried to pull the wool over my eyes by changing stories/dates. The tone of the letter was condescending too, plus during a meeting with one of the Managers, because ...
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“Jamie Noon was our Property Manager. Absolute......”

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Jun 04,2020
Minithumbdown
By: 'Jacq Henderson'
Jun 04,2020
5 people found
this helpful
Jamie Noon was our Property Manager. Absolutely one of the worst. He refused to answer emails and send information. Also he was recently let go for joining Firstport Resident's Action Group under a fake profile and making false statements....
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By: john sinclair
Jun 19, 2020
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First Port stole £4500 from our development, it took me 18 months of denial and fobbing off from First Port to get that money back. They have just done the same again and again they are in denial and closed my case but I will not be silenced. ...

“they try and delete all the bad reviews!ter......”

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May 08,2020
Minithumbdown
By: 'ANDREW WERNICK'
May 08,2020
6 people found
this helpful
they try and delete all the bad reviews! terrible company. have no expertise. happy to waste others peoples money on unnecessary works/ callouts. dont take complaints seriously....
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“Awful service provider...”

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Apr 21,2020
Minithumbdown
By: 'Michelle Lansdowne'
Apr 21,2020
7 people found
this helpful
Awful company to deal with Awful company to deal with. The prices seem to spiral at every opportunity with no good explanation. Under the current climate, where like other companies First Port have written to communicate that they wont provide a full service, they still ...
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By: Thieving Firstport
Apr 23, 2020
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Go For it Michelle although I don’t know how much joy you will have. These guys have a track record of worming their way out of things. I’ve tried raising awareness through watchdog/dispatches etc so another person doing the same may well be a sensible approach also. I would have a look at their trustpilot also. It’s a disgrace ...

“absolutely horrendous to deal with not to men......”

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Apr 15,2020
Minithumbdown
By: 'Arun Malhotra'
Apr 15,2020
5 people found
this helpful
absolutely horrendous to deal with not to mention the blatant crooks they are. How this racket is still operating after its many different guises and non transparent dealings is beyond me. Inept property managers, inept senior management, inept regional managers, all of whom think its ...
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“0 out of 10 for customer service....”

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Apr 01,2020
Minithumbdown
By: 'Stephen Metcalfe'
Apr 01,2020
3 people found
this helpful
This company is the worst I have ever encountered for customer service. They do not respond to emails and trying to talk to them on the phone is like trying to get through to GCHQ. They are deliberately obstructive. It is almost as if the ...
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“The worst rip off company. Look at the I hate......”

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Jan 24,2020
Minithumbdown
By: 'Jacq Henderson'
Jan 24,2020
2 people found
this helpful
The worst rip off company. Look at the I hate Firstport facebook page. Service charges for my development 2010 were£1600. In 2019 they are £4200....
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By: Simple Simon
Feb 06, 2020
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Right on Jacq. "I Hate FirstPort" Facebook page has lots of information about this bunch of cowboys. Also try "www.FirstPortWatch.co.uk" ...

“our Residents association has been trying to......”

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Jan 08,2020
Minithumbdown
By: 'B Bassetti'
Jan 08,2020
2 people found
this helpful
our Residents association has been trying to get rid of them for two years. They played dirty tricks, lied to residents, refused to accept the results of our group that showed the vast majority wanted them out, and just won't go. Never ever get these ...
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By: Anon
Feb 11, 2020
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Changed their name but not their mindset, the most sinister company to deal with, read all the awful comments and save yourself from madness. Your First Port complaints and you will be put into a maze, you will be forever trying to get out and get justice, money spent on a solicitors letter was wasted. My opinion for what its worth is that they actually enjoy the trouble they cause to vulnerable people tied into having to pay them large amounts of money to be bullied in their own homes. 11 / ...

“Absolute disgrace of a company. I have paid m......”

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Dec 23,2019
Minithumbdown
By: 'Lee French'
Dec 23,2019
2 people found
this helpful
Absolute disgrace of a company. I have paid my service charge since I moved in 11 years ago with no issues. Then just before Christmas I get a solicitors letter saying I owe £600+ for not paying £270. Firstport can clearly see for the past 3 years I have ...
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By: Scott
Oct 09, 2020
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The worst bunch of crooks I’ve ever had the misfortune of dealing with. Ended up leaving my flat in no small part due to their invisible and unexplained price hikes to service charges. I’m also not the only one that moved property because of them. Absolutely terrible company. ...

“Terrible and shocking service no customer se......”

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Dec 20,2019
Minithumbdown
By: 'Elizabeth'
Dec 20,2019
2 people found
this helpful
Terrible and shocking service no customer service, bad management, constantly passed from person to person with no answers or resolve. I want this resolved...
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“Warning ! Do not have anything to do with thi......”

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Nov 19,2019
Minithumbdown
By: 'Thierry Muller'
Nov 19,2019
4 people found
this helpful
Warning ! Do not have anything to do with this company ! They’re only interested in charging you a lot of money without doing the job. Absolutely useless customer service, no response at all when a problem occurs, diabolical to deal with,...
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By: Thierry!
Jan 22, 2020
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Oooh la la, bienvienue Thierry, gagner est jouer, l'argent parle est l'entreprise gagne toujours ...

“Where does the money go?...”

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Nov 06,2019
Minithumbdown
By: 'Steve miller'
Nov 06,2019
8 people found
this helpful
Like everyone else who has posted a review here I am also a “customer”, more of a victim, of FirstPort. I own a leasehold property that they “manage”. Just like other reviewers here this means that I have to pay them bills periodically and have ...
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By: Anonymous Reviewer
Jan 22, 2020
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FirstPort not accountable to customers... this sounds like a problem with existing contracts and service charge collection which is not being used to the benefit of residents who are having to deal with a company which is supposed to have a charitable purpose ...

“Absolutely diabolical, we have a pest control issue at the ......”

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Sep 24,2019
Minithumbdown
By: 'Liz'
Sep 24,2019
5 people found
this helpful
Absolutely diabolical, we have a pest control issue at the moment and the area manager has refused to deal with it or even respond, despite him being approached verbally AND in writing, but doesn't see it as "important" and basically stated that he is not ...
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Comment on agent fees
Bad
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“Continually overcharged...”

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Sep 10,2019
Minithumbdown
By: 'Ray Murphy'
Sep 10,2019
4 people found
this helpful
Overcharged! Frustrated I have to use them. They charge £110 a month for a 1 bed apartment, nothing get's done. I have no idea how they come up with those fees....
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“HOLYHEAD MEWS CIPPENHAM A4 BATH RD BERKSHIRE.......”

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Jul 03,2019
Minithumbdown
By: 'jack taylor'
Jul 03,2019
6 people found
this helpful
HOLYHEAD MEWS CIPPENHAM A4 BATH RD BERKSHIRE. THEY ARE THE CRAP AT WHAT THEY DO. THE COMPANY THEY GAVE THE CONTACT FOR KEEPING THE OUTSIDE CLEAN HAVE BEEN 4 TIMES IN 6 MONTHS. WHEN THEY ARE HERE THEY CUT THE GRASS NOT THAT WELL AND PICK UP ...
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“Awful management company for Retirement Properties...”

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Jun 07,2019
Minithumbdown
By: 'SMHW'
Jun 07,2019
10 people found
this helpful
Apalling service from Firstport. Classic bad property management company happy to charge loads of fees but make it extremely difficult to communicate with them. I would definitely think twice before taking on a lease managed by them. Between them and the tin-pot solicitors that they ...
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Comment on agent fees
Way overpriced for appalling service
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By: Steve
Jan 22, 2020
View all comments (1)
Make a formal complaint to them and give them 8 weeks to resolve it to your satisfaction. Then you can report them to the Property Ombudsman if they do not. If they are attempting to defraud you, report them to Action Fraud. In addition email the Housing Minister Robert Jenrick - graysj@parliament.uk to make him aware of their shameful business practices. ...

“Dreadful...”

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May 15,2019
Minithumbdown
By: 'Tani68'
May 15,2019
11 people found
this helpful
My flat has been managed by First Port for years. Their service charges are excessive and they do not provide the service that I am paying for. Plus they have just issued us with a massive bill for additional costs as thet say they do ...
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Comment on agent fees
Astronomical.
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“Excessive fees - poor service...”

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May 01,2019
Minithumbdown
By: 'DimitrisG'
May 01,2019
10 people found
this helpful
Although I have some appreciation for FirstPort general quality of service I see a lot of mistakes (with service charges, avoiding responsibility for maintenance issues, etc.) As a landlord, I am not happy about the excessive fees imposed by FirstPort on everything. The most unjustified ...
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By: Michael Epstein
Jul 02, 2019
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You do not have to pay the £120 fee for registering a new sub-let. Simply send a notice with the details and enclose a cheque for £40, with a covering letter that the £40 is to cover the cost of a junior clerk retrieving, amending and returning your file a process that should take 6 minutes. By doing this you have complied with the lease, leaving Firstport having to take action to prove it costs £120 to carry out a registration. Remember, registration is different from permission and far les ...

“Poor service...”

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Mar 15,2019
Minithumbdown
By: 'A M Brown'
Mar 15,2019
12 people found
this helpful
Do not use this company. Their management is poor and expensive and their response to complaints tardy inadequate. As a result we are dispensing with their services....
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“Terrible treatment of loyal supplier...”

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Mar 12,2019
Minithumbdown
By: 'Discussed supplier'
Mar 12,2019
8 people found
this helpful
Worked for 12 years cleaning firstport sites, and helping residents, Cheryl bars dell team made a mistake and tried to hide it by getting rid of us, no communication, mangers of all sites tried calling but like us were ignored, 4 wonderful ladies lost there jobs,....
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Comment on agent fees
Na
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By: MISS JAS HENDERSON
Apr 04, 2019
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Can you please get in touch with me at hendersonjacqueline1@sky.com. i may be able to help. ...

“Horrendous...”

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Mar 11,2019
Minithumbdown
By: 'Another angry resident'
Mar 11,2019
8 people found
this helpful
First Port and their management staff are horrendous. Lies told at meetings, then denied at next ones, unintelligible finances for residents of Retirement properties to try to trawl through. Refusing contact to arrange meeting,yes you Mr Pauley! Charged for services not received. Unqualified,inadequate ...
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Comment on agent fees
Overpriced for services,poor communication,
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“CRIMINALS...”

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Mar 01,2019
Minithumbdown
By: 'Disgusted customer'
Mar 01,2019
10 people found
this helpful
Utterly shocked at how bad this company is. Let's say you buy a 100,000 property, expect to pay them 10,000 very couple of years for service charge and "external redecorations". Already won an complaint which I filed with the ombudsman but I will be shortly filing another ...
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By: Claire Hardcastle
Sep 18, 2019
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Which Ombudsman did you use to file your complaint as when I looked FirstPort aren't on the registered list for the Housing Ombudsman? ...

“Deceitful company...”

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Feb 28,2019
Minithumbdown
By: 'Jacqueline Henderson'
Feb 28,2019
13 people found
this helpful
Avoid at all costs. Advise eveyone to review the following sites immediately. You will save thousands. Trust Pilot reviews About Peverel website I hate first port facebook page. Please feel free to contact me....
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Comment on agent fees
Service charges just keep going up and up.
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By: Barrie
May 06, 2019
View all comments (5)
Please get back in touch, just tried to call you again today. Thank you. ...

“If FirstPort are in charge do not use...”

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Feb 27,2019
Minithumbdown
By: 'pp'
Feb 27,2019
6 people found
this helpful
FirstPort are one of worst property management companies I have ever come across. They seem not to have an area 'manager' who cares about his customers. They seem to be in it just to make money. They do not answer letters. They are very good ...
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Comment on agent fees
Very bad
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“Property management doesn't get much worse than this...”

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Feb 22,2019
Minithumbdown
By: 'Ronson'
Feb 22,2019
10 people found
this helpful
Firstport have been our property management agent for around 10 years now and their incompetence astounds me more and more every day. They're complete amateurs who really don't have a clue what they're doing and will take every opportunity available to rob you blind. They hike ...
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“Gary Cox, Midlands Manager and FirstPort...”

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Jan 30,2019
Minithumbdown
By: 'Bob Leicester'
Jan 30,2019
7 people found
this helpful
I think FirstPort are a very bad agent. If you are considering them as your new agent, you might want to do some research on how they perform before you hire them for a whole year....
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By: Jacqueline Henderson
Feb 27, 2019
View all comments (2)
Phoenix House LE1 is managed by the worst property manager ever, Gary Cox. He has lied and cheated by sending false and misleading information, however i have still been able to obtain tens of thousands back to our developments bank account. Any property that is managed by Gary Cox should contact me. ...

“Bunch of Cowboys....”

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Jan 27,2019
Minithumbdown
By: 'A.R.Baker'
Jan 27,2019
10 people found
this helpful
I was accused of being in arrears with my service charge which i knew was incorrect....the accounts dept were very rude and totally out of order. It wasafter yet another phone and discussion with a member of the customer services it was found that ...
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Comment on agent fees
Agents fees are totally out of order for what one gets in return.
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By: Lucy
Feb 08, 2019
View all comments (1)
Hi A.R.Baker, I have had similar challenges. Would you consider signing this petition and sharing it round your fellow residents and others frustrated with property managers? Thanks, Lucy https://petition.parliament.uk/petitions/238313 ...

“Avoid at all costs...”

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Jan 25,2019
Minithumbdown
By: 'Hanx'
Jan 25,2019
4 people found
this helpful
Uncompromising, beligerant, unhelpful a liability to the asset value of my home I would recommend anyone to avoid at all costs...
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Comment on agent fees
Too keen to apply additional charges to accounts without good caused and adopte bully boy tactics of threatening solicitors etc. For no good reason.
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“Incompetent rip off merchants that never communicate and charge extortionate fees for management packs Don't use this management company they are ser...”

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Dec 10,2018
Minithumbdown
By: 'Mike'
Dec 10,2018
3 people found
this helpful
Don't use this management company they are seriously bad for your health,we had 3 aborted sales due to their level of incompetence and lack of transparency not to mention the costs incurred of buying management packs £462 per sale which are only valid for 3 months. One ...
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Comment on agent fees
Na
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:49 PM 06/09/2018 by allAgents

Awards won by FirstPort, New Milton BH25 5NR


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