Beresford Residential
Brixton, London, SW2
4.5/5, 335 reviews
91% recommended
100% sales valuation accuracy
84% sales fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“Our process of securing the property was a little longer ......”

Share on :
Apr 08,2015
Minithumbup
Pete
By: 'Daisy'
Apr 08,2015
0 people found
this helpful
Our process of securing the property was a little longer and more complicated than what we expected, however Pete was efficient and professional when informing on updates to the situation and seemed to have our best interests in mind. Pete was friendly and always replied quickly to our questions and emails.
Thanks Pete!
Comment on agent fees
As ever in London the fees are difficult to cover. However there seemed to be quite substantial fees with Beresford. The intitial ‚£400 required to make an offer was described to us as a holding fee. However in reality this was not a holding fee, as other tenants were able to view the property and make and offer over and above our original offer, making securing the flat after this quite difficult. To explain the ‚£400 as a holding fee is perhaps unwise as this gave the impression that the place was not available for others to see or make offers on unless and not before the landlord rejected that offer. The idea that the ‚£400 would secure the flat for us until the landlord rejected the offer was given to us by two separate members of staff from Beresford. Overall we were successful in obtaining the property, however had to wait nearly 48 hours to hear a decision back, and increase our initial offer despite offering the asking price before any other potential tenants had.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Beresford Residential
91 Acre Lane
London
Greater London
SW2 5TU
020 7326 7450

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 84% £22,000 £855,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
84 5 170 18 20 0 17 3 13 5
Areas covered
  • SW2
  • SE17 SE15 SE24
  • SW4
  • SE27 SE22 SE21 SE27
  • SW11
  • Brixton, Clapham, Stockwell
  • SW8
  • SW9
  • SW16
  • SW12
  • SW18
  • SW17
  • SE11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings DPS SAGEagent
Latest Properties

“Excellent service from Maurice.Very easy to ......”

Share on :
May 06,2021
Minithumbup
By: 'Erika'
May 06,2021
1 people found
this helpful
Excellent service from Maurice. Very easy to get a hold of and great communication. Very capable and pleasant. Josh was also good sales contact, answered questions and provided timely responses to queries....
read full review
Was this helpful? Yes

“Very attentive and careful with the customer.......”

Share on :
Feb 18,2021
Minithumbup
Khalisha
By: 'Priscilla Contieri'
Feb 18,2021
0 people found
this helpful
Very attentive and careful with the customer. We love her very professional and agile approach to our rental process 🌻🌻🌻...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Jan 04,2021
Minithumbup
Karina
By: 'H P'
Jan 04,2021
0 people found
this helpful
I've been a landlord with Berefords for several years and Karina has been a fantastic property manager. She's been incredibly helpful and supportive with several difficult issues. Would not have anyone else! Highly recommended!...
read full review
Was this helpful? Yes

“Good experience...”

Share on :
Dec 28,2020
Minithumbup
Karina
By: 'Ruby'
Dec 28,2020
0 people found
this helpful
Karina has been a helpful property manager. She answers queries in a prompt and clear manner, and is friendly to liaise with....
read full review
Was this helpful? Yes

“Good service...”

Share on :
Dec 14,2020
Minithumbup
Karina
By: 'Tabitha'
Dec 14,2020
0 people found
this helpful
My partner and I have very much enjoyed living where we are and our agent, Karina, has made the experience that much better. We have had a few issues with the property, but whenever we have Karina has picked up our calls, responded to our ...
read full review
Was this helpful? Yes

“I have been very happy with the services offe......”

Share on :
Dec 03,2020
Minithumbup
Karina
By: 'Bob'
Dec 03,2020
0 people found
this helpful
I have been very happy with the services offered by Beresford Residential. They have done everything they said they would at a reasonable charge. Karina has always kept us up to speed with what's going on....
read full review
Was this helpful? Yes

“Excellent!...”

Share on :
Dec 01,2020
Minithumbup
Karina
By: 'Melissa'
Dec 01,2020
0 people found
this helpful
Karina Selway has been such an excellent point of contact, helping everything run smoothly when I was moving into my property. A really professional and friendly property manager who goes the extra mile. I would definitely recommend Karina and she delivered amazing customer service which ...
read full review
Was this helpful? Yes

“Agent arivedPunctual to the viewing apointme......”

Share on :
Dec 01,2020
Minithumbup
Paris
By: 'Borja'
Dec 01,2020
0 people found
this helpful
Agent arived Punctual to the viewing apointment, very polite and straight forward service with everything sorted in a couple of days....
read full review
Was this helpful? Yes

“Karina Selway manages my properties in London......”

Share on :
Nov 24,2020
Minithumbup
Karina
By: 'James'
Nov 24,2020
0 people found
this helpful
Karina Selway manages my properties in London and has done a brilliant job this year. I really appreciate all her help and hard work thank you, James Wilson...
read full review
Was this helpful? Yes

“Khalisha is amazing!...”

Share on :
Nov 18,2020
Minithumbup
Khalisha
By: 'Igran'
Nov 18,2020
0 people found
this helpful
I was given a warm welcome by Khalisha, not only did she help me find my dream flat but she was also attentive to me as a customer. I trusted her completely and it paid off! Her work ethic and how I was dealt with ...
read full review
Was this helpful? Yes

“Do not rent from them....”

Share on :
Jul 03,2020
Minithumbdown
Maurice
By: 'Robyn'
Jul 03,2020
1 people found
this helpful
Worst experience renting here, first and last time! We rented a property to find out it was infested with red ants, didn’t get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl ...
read full review
Attachments

Review file
Review file
Review file
Was this helpful? Yes
By: Beresford Residential
Dec 01, 2020
View all comments (1)
Dear Robyn, It is very disappointing to read your comments as we went above and beyond in respect of trying to assist with this problem. The landlord decided that they themselves would deal directly with booking in Pest Control visits, which we understand went ahead promptly with several follow up visits. We also offered you the option to end your tenancy and vacate the property, but you choose not to take up this offer. In this case we did everything that a responsible managing agent would ha ...

“Excelente service with the great help from Paris...”

Share on :
Jun 26,2020
Minithumbdown
Paris
Maurice
By: 'Karen'
Jun 26,2020
0 people found
this helpful
Paris forte showed me a property on Thursday , June,18. She was very friendly , organising a mutual agreeable viewing time. Paris enabled me to view the house at my own pace. Very quickly, she liaised with her team to bring about a strong tenancy application on ...
read full review
Was this helpful? Yes

“Maurice and Danielle has been very comprehens......”

Share on :
Nov 29,2019
Minithumbup
Maurice
Dannielle
By: 'MEREAU'
Nov 29,2019
0 people found
this helpful
Maurice and Danielle has been very comprehensive efficient to rent the flat I occupied quickly so I dont have to pay my full notice. They have been very communicative, helpfull and respectful regarding the different visits. Overall very professional agents....
read full review
Was this helpful? Yes

“Excellent and friendly service from Shelly-An......”

Share on :
Sep 12,2019
Minithumbup
By: 'Adam'
Sep 12,2019
0 people found
this helpful
Excellent and friendly service from Shelly-Ann. She gave us space and time to view the property properly, as well as answering all our questions clearly. When we decided to put an offer in, everything was turned around in a day....
read full review
Was this helpful? Yes

“Had some frustrations regarding the signing of a tenancy - ......”

Share on :
Aug 30,2019
Minithumbup
Shelly-Ann
By: 'Molina'
Aug 30,2019
0 people found
this helpful
Had some frustrations regarding the signing of a tenancy - deposit was submitted almost a week before we heard back from the estate agency if it had been accepted or not. In the end we ended up getting the property so not too bad....
read full review
Was this helpful? Yes

“My flatmate and I had great service from Shel......”

Share on :
Aug 30,2019
Minithumbup
By: 'Sean'
Aug 30,2019
0 people found
this helpful
My flatmate and I had great service from Shelly - everything was dealt with professionally and quickly, and everything was clear throughout....
read full review
Was this helpful? Yes

“Very happy to answer all our questions, found......”

Share on :
Aug 30,2019
Minithumbup
Shelly-Ann
By: 'Georgie'
Aug 30,2019
0 people found
this helpful
Very happy to answer all our questions, found the house renting experience very easy with Shelly-Ann. Made the complicated process of holding deposits a lot simpler....
read full review
Was this helpful? Yes

“Shelly was very accommodating with helping us......”

Share on :
Aug 14,2019
Minithumbup
Shelly-Ann
By: 'Alexander'
Aug 14,2019
0 people found
this helpful
Shelly was very accommodating with helping us rearrange a last minute viewing and has been very responsive throughout the process - thank you!...
read full review
Was this helpful? Yes

“All went smoothly and quickly, was great!Ver......”

Share on :
Jul 12,2019
Minithumbup
By: 'Emma'
Jul 12,2019
0 people found
this helpful
All went smoothly and quickly, was great! Very helpful throughout and easy system to upload documents to. Staff were very friendly...
read full review
Was this helpful? Yes

“Awful organisation, waste of time and hope...”

Share on :
Jun 15,2019
Minithumbdown
By: 'Anthony'
Jun 15,2019
0 people found
this helpful
I've been to see a property today. I've dealt with Beresford Residential for the past two weeks, and they gave me the impression of any estate agent: persistent, annoying, on it all the time. Which is fine; it's their job after all. We went to ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Amazing help with securing our new home!...”

Share on :
Jun 13,2019
Minithumbup
Shelly-Ann
By: 'SFEm'
Jun 13,2019
0 people found
this helpful
Shelly-Ann was fantastic and a great help to us in our property search! She was patient, friendly and professional - would definitely recommend Beresford Residential and Shelly-Ann!...
read full review
Was this helpful? Yes

“Dishonest time-wasters...”

Share on :
Apr 25,2019
Minithumbdown
By: 'jake'
Apr 25,2019
1 people found
this helpful
Deliberately leave properties advertised in order to generate leads, making the aggregation sites like Rightmove frustrating to use for tenants looking for properties. Beresford blamed delays from Rightmove for this when questioned, but Beresford's own website is as bad. The agent I ended up using ...
read full review
Was this helpful? Yes

“Thank you so much!...”

Share on :
Apr 18,2019
Minithumbup
By: 'DaisyR'
Apr 18,2019
0 people found
this helpful
Thank you so much for the hilarious viewing, the extra work into the evening, and the great outcome! We'll come visit you again when we're looking to buy :)...
read full review
Comment on agent fees
Little bit steeper than we'd have preferred, but worth it for the service and outcome
Was this helpful? Yes

“very good services, nice and friendly staff...”

Share on :
Apr 10,2019
Minithumbup
By: 'Ioana'
Apr 10,2019
0 people found
this helpful
I visited the office in Brixton and I was helped to arrange and complete the documents for my new home. The staff was really nice and helpful. Very nice team!...
read full review
Was this helpful? Yes

“Birxton Rental...”

Share on :
Apr 05,2019
Minithumbup
Shelly-Ann
By: 'Matt'
Apr 05,2019
0 people found
this helpful
Shelly-Ann has been helpful and kept in constant communication throughout the process- we look forward to working with her as we get closer to the move in date....
read full review
Comment on agent fees
The fees seem high however probably in line with the London market, the service we have received has been good.
Was this helpful? Yes

“Jerome has been managing a flat of mine in London ......”

Share on :
Mar 25,2019
Minithumbup
By: 'Jess.'
Mar 25,2019
0 people found
this helpful
Jerome has been managing a flat of mine in London for several years now. The thing I find most helpful is how efficient he is, and how good his communication skills are. His responses are always timely and helpful. I would recommend him wholeheartedly....
read full review
Comment on agent fees
Average.
Was this helpful? Yes

“Fake...”

Share on :
Mar 11,2019
Minithumbdown
By: 'Josie'
Mar 11,2019
1 people found
this helpful
The amount of fake listings this company have are a joke... every time I have called too see if a property is available they always say no and haven't taken it down... "oh sorry it's a technical issue" ... unbelievable! Surely there is a law against ...
read full review
Was this helpful? Yes

“Excellent experience...”

Share on :
Nov 13,2018
Minithumbup
By: 'chris'
Nov 13,2018
0 people found
this helpful
I'm so happy to have met the conscientious and highly skilled Chris Waweru. His disarmingly candid approach alleviated many of our concerns on our hunt for the perfect place. I can do no more than say that if you are looking for someone personable yet ...
read full review
Was this helpful? Yes

“Good experience...”

Share on :
Oct 09,2018
Minithumbup
By: 'bob2'
Oct 09,2018
0 people found
this helpful
Office is a bit chaotic - was sent to the wrong property for my first viewings. But the agents that I met in person on later viewings were very helpful....
read full review
Was this helpful? Yes

“Awful customer service - Did not turn up to viewing...”

Share on :
Aug 23,2018
Minithumbdown
Shelly-Ann
By: 'Imogen'
Aug 23,2018
3 people found
this helpful
Awful customer service. Shelly-Ann didn't turn up at the property and didn't even call or email me to cancel. When I did finally get through to her here response was 'oh yeah it's been let so I cancelled the viewing' but did not let me ...
read full review
Was this helpful? Yes
Staff picture Ryan
(37)
Staff picture Iain
(27)
Staff picture Craig
(25)
Staff picture Lucy
(17)
Staff picture Karina
(15)
Staff picture Paris
(2)
Staff picture Khalisha
(2)
Staff picture Leanne
(1)
Staff picture Chris
(1)
Staff picture Magda
(11)
Staff picture Shelly-Ann
(7)
Staff picture Maurice
(3)
Staff picture Ellie
(0)

Tenant Fees

If you started a tenancy before 1st June 2019, the following Tenant Fees will apply until 31st May 2020:
* Change of Tenant Fee: £300 (plus £100 per guarantor if required)
* Tenancy Renewal Fee: £300
* Check-Out Fee: £180 (2 bedrooms or less), or £240 (3 bedrooms or more)

From 1st June 2020, or if you started a tenancy on or after 1st June 2019, the following Tenant Fees will apply:
* Application to add or remove tenants from the tenancy agreement by virtue of a Deed of Assignment where no additional referencing is to be conducted: £60 (including VAT)
* Application that also involves the referencing of additional incoming tenants will be subject to a further charge of £30 (including VAT) per tenant or guarantor that is to be referenced
* Application for the early termination of a tenancy: £60 (including VAT). Furthermore, a compensatory payment to the landlord equal to the loss suffered as a result of the early termination of the tenancy will apply, which will be based on the pro-rata costs incurred by the landlord in respect of initial letting of the property

- A copy of our sample tenancy agreement can be accessed via the 'Tenants' page of our website - if this page is being viewed on a property portal, please - Google 'beresford residential tenants' to access this page, as URLs cannot be provided on the portal websites.
- Redress Scheme: Beresford Residential Limited are member of The Property Ombudsman
- Client Money Protection: Beresford Residential Limited are covered by the NFOPP Client Money Protection Scheme
Last updated at 10/06/2019, 9:59 AM by Craig Wildy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the branch for details
Last updated at 10:33 AM 10/06/2019 by Craig Wildy

Awards won by Beresford Residential, London SW2 5TU


As Seen On

Find the Best Agent to
Sell or Rent Your Home