Morden, SM4
4.7/5, 268 reviews
95% recommended
67% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Goodfellows - Click to Visit Our Website

“I found both agents very good to work with and ......”

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Apr 08,2015
Minithumbup
Sharmila
By: 'Tita'
Apr 08,2015
0 people found
this helpful
I found both agents very good to work with and their attention to detail was excellent. They kept me informed about prospective tenants and when we eventually got one (in a very short period) the process of checking in the tenant was very good. Very good at answering any questions I had. I would recommend Goodfellows.
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Opening Hours
Address

Goodfellows
101 - 103 London Road
Morden
Greater London
SM4 5HP
020 8640 3330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £340,000 £340,000
Lettings 89% 88% £675 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 2 163 9 3 0 2 1 8 2
Areas covered
  • SM4
  • SM5
  • SM3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Goodfellows and Kelly Burton.....”

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Jun 01,2020
Minithumbup
By: 'Ian Rose'
Jun 01,2020
0 people found
this helpful
Goodfellows and Kelly Burton have offered me great service in the last 6 months and are both professional and proactive. They are also easy to contact and responsive. I own and let a lot of properties and Kelly and Goodfellows are as good as I have ...
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“I would like to say a few words about Ms Kani......”

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Mar 31,2020
Minithumbup
By: 'Natalia Blackmore'
Mar 31,2020
0 people found
this helpful
I would like to say a few words about Ms Kanika Williams, account administrator. I have a lot of respect for people who love the job they do, people who knows the inside of their work, who are the real professionals in their area of ...
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“It is a wonderful company to find the perfect......”

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Mar 19,2020
Minithumbup
By: 'Ciolacu Mihaela'
Mar 19,2020
0 people found
this helpful
It is a wonderful company to find the perfect place to rent. We recommend it to everyone. Values more than five stars....
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“We are very happy that we find Goodfellows in......”

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Feb 24,2020
Minithumbup
Sharmila
By: 'Pawel Koszolko'
Feb 24,2020
0 people found
this helpful
We are very happy that we find Goodfellows in Morden, trying to find a good home for rent and, thanks to Barbara Courpasson and Sharmila Vythilingum it was really easy, we could count on their help not only with documents but also with other problems ...
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“Kelly Burton, professional, helpful and dilig......”

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Feb 22,2020
Minithumbup
By: 'tomasz pelc'
Feb 22,2020
0 people found
this helpful
Kelly Burton, professional, helpful and diligent, a pleasure to deal with and a benchmark in customer facing interactions. Hope the firm appreciate good people as they are worth keeping and can motivate a positive work culture in others....
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“We have dealt with many poor letting agents before but ......”

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Dec 16,2019
Minithumbdown
By: 'A P'
Dec 16,2019
0 people found
this helpful
We have dealt with many poor letting agents before but Goodfellows is one of the worst agencies ever. Since the beginning, the red lights have started to flash. First, they called us the day before arranged viewing to confirm whether the viewing for that day ...
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“I have been using Goodfellows for years and h......”

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Dec 13,2019
Minithumbup
By: 'Emily Muns'
Dec 13,2019
0 people found
this helpful
I have been using Goodfellows for years and have found them consistently reliable. Kanika and the team offer great support to both myself and my tenant....
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“9 years of great service...”

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Aug 19,2019
Minithumbup
Marion
By: 'Steven Hodgson'
Aug 19,2019
0 people found
this helpful
Excellent service over the length of my tenancy (9.5 years) any problems with the property that arose, were dealt with quickly and efficiently, great relationship with Marion Gardner...nothing was a problem for her/them....
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“Marion was nothing short of amazing when deal......”

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Aug 19,2019
Minithumbup
Marion
By: 'Lindsay Mander'
Aug 19,2019
0 people found
this helpful
Marion was nothing short of amazing when dealing with any query or issue we had with the property we were renting. She has always been extremely helpful and friendly whenever we have needed her....
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“Waste of time...”

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Aug 12,2019
Minithumbdown
By: 'Kelly Harrison'
Aug 12,2019
0 people found
this helpful
Booked us in for a viewing confirmed it with 2 texts to us and a phone call the morning of the viewing and then canceled it without telling us. My partner arrived at the property and had to find out from the tenant that there were ...
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By: Marketing Team
Aug 15, 2019
View all comments (1)
Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. We have seen you have left this review across multiple review sites. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware ...

“My wife and I are owners of 2 Langdon Walk Mo......”

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Jul 15,2019
Minithumbup
By: 'Ishwar Bherumal Lulla'
Jul 15,2019
0 people found
this helpful
My wife and I are owners of 2 Langdon Walk Morden, which we purchased through Goodfellows. We are both senior citizens above 70 and currently based overseas in Singapore. Our house is presently rented through Goodfellows. The agent who is the direct contact for us and the ...
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“Marion is great!...”

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Jul 03,2019
Minithumbup
Marion
By: 'Alexandru Ciacaru'
Jul 03,2019
0 people found
this helpful
Marion is great! She will always try her best to help. Goofellows could do with a change of letting managent....
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“Just had an amazing experience with GoodFello......”

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Jul 02,2019
Minithumbup
Marion
By: 'Khuram Khalid'
Jul 02,2019
0 people found
this helpful
Just had an amazing experience with GoodFellows Morden. We had an issue with our boiler and it seemed like an engineer would have to visit to fix it. So in my mind I kind of guessed that it'll be a few days before this gets ...
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“This is one of the best agency in London. Kan......”

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Jun 27,2019
Minithumbup
By: 'Antonio Sanguella'
Jun 27,2019
0 people found
this helpful
This is one of the best agency in London. Kanika Williams is absolutely fantastic, for any problem speak with her and she will try to find a solution, polite and amazing....
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“Sharmila had hard boot's to fill as the lady ......”

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Jun 24,2019
Minithumbup
Sharmila
By: 'Christine Dale'
Jun 24,2019
0 people found
this helpful
Sharmila had hard boot's to fill as the lady that looked after me before, Bernie was lovely but I must say Sharmila is lovely too. She has been very helpful and although I'm sure she is very busy, she always manages to make me feel ...
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“Kanika is very responsive...”

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Jun 03,2019
Minithumbup
By: 'John'
Jun 03,2019
1 people found
this helpful
I found Kanika very responsive in handing enquiries and addressing client needs. We look forward to her continued support and excellent services....
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“Excellent Service from Marion...”

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May 31,2019
Minithumbup
Marion
By: 'Anne'
May 31,2019
0 people found
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I have always received excellent service and advice from Marion. She is quick to respond and very efficient and also very approachable. I would highly recommend....
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“Soo helpful .Thank you Ryan.Extremly happy....”

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May 07,2019
Minithumbup
By: 'Lalita and dilip'
May 07,2019
0 people found
this helpful
Everything is digital just so good technology saved time and Ryan was so helpful and tried to help us in every way.Definitely recommend to others ....
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“Excellent Aaron!...”

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May 03,2019
Minithumbup
Aaron
By: 'Andreea Nita'
May 03,2019
0 people found
this helpful
I was thrilled to have a last minute solution to some issues we had in renting a house. Now, are "at home". Aaron was so professional, so calm and patient. Since the beginning, I felt welcomed at the agency because of this amazing staff. Aaron ...
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“Staff...”

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Apr 24,2019
Minithumbup
Sharmila
By: 'Egbert Imomoh'
Apr 24,2019
0 people found
this helpful
Goodfellows has managed my properties for many years and I have received excellent service. Issues are brought to my attention promptly and solutions suggested. I am very happy that Sharmila and her team have provided me and I am very comfortable to have them as ...
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Comment on agent fees
I still have problems with the deduction made when a tenant is continuing a lease giving that Goodfellows has not done any additional work to attract a new tenant.
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“Staff rude unhelpful!!...”

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Apr 02,2019
Minithumbdown
By: 'Reen 66'
Apr 02,2019
1 people found
this helpful
* and * are horrid unhelpful disgusting rude to non tenants of another housing I have been flooded out by goodfellas tenants 3 times they have damaged all my carpet walls etc and no one cares all they care about is their commission and rent !!! Not for other ...
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Comment on agent fees
Rubbish I don’t recommend anyone to go with them
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“Flat Re-Let......”

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Mar 13,2019
Minithumbup
Aaron
Sharmila
By: 'Landlord (repeat service)'
Mar 13,2019
0 people found
this helpful
Absolutely fabulous...100%! Near hassle free service for re-letting a flat with GoodFellows. We hope to continue the most excellent lettings and management services that was provided in the past for us again! Great work all!...
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“Advisor...”

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Feb 11,2019
Minithumbup
By: 'SP'
Feb 11,2019
0 people found
this helpful
Kanika and the entire Management team have been really professional and always kept me informed on any queries either via the phone or email. Well done !!!...
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“On the ball...”

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Feb 08,2019
Minithumbup
By: 'Johnny'
Feb 08,2019
0 people found
this helpful
We came across Kanika about a year ago, very professional always helpful, in short she's on the ball, nothing is too much trouble for her....
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Comment on agent fees
Okay
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“Excellent Customer Service...”

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Jan 29,2019
Minithumbup
Jack
By: 'Kevin'
Jan 29,2019
0 people found
this helpful
Although all the agents at Goodfellows were friendly and helpful, Jack went beyond the call of duty by coming to my house with the keys when I had locked myself out at about 9.30pm on a Friday night! And still managed a smile. Well done ...
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Staff picture Jodie
(21)
Staff picture Sharmila
(40)
Staff picture Marion
(25)
Staff picture Tony
(4)
Staff picture Aaron
(3)
Staff picture Julie
(2)
Staff picture Lorraine
(1)
Staff picture Jack
(1)
Staff picture Debbie
(2)
Staff picture Luis
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Branch - Morden, SM4