Newcastle Under Lyme, ST5
3.1/5, 12 reviews
67% recommended
67% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction

“I have been dealing with Andrea Tighe who looks after ......”

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Apr 08,2015
Minithumbup
By: 'Redone'
Apr 08,2015
2 people found
this helpful
I have been dealing with Andrea Tighe who looks after my property, she is not based at the Newcastle Under Lyme branch. Andrea has always been quick to respond to any emails/calls regarding the property. She has always been polite and proffessional in all her contact with me. The reason I have rated it as average is not down to Andrea as she has always been very helpful and answered any questions I had. The reason I marked as average is due to the service from the branch. On a recent inspection of the property it had been noted that there was a leak with the water tank and that the tennants had advised of this issue before, this was the first I had heard of this leak and after speaking with Andrea there had been nothing noted on the system from the branch. The tennants had in fact reported this leak at the end of December and no one had advised head office, or myself of this issue. This has since been resolved and as soon as I made Andrea aware she was quick to arrange for someone to visit the property.
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Opening Hours
Address

Reeds Rains
71 High Street
Newcastle Under Lyme
Staffordshire
ST5 1PN
01782 717273

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £0 £0
Lettings 75% 86% £600 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 3 1 0 1 1 1 1 0
Areas covered
  • ST5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“If you are a tenant, avoid this company...”

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Oct 27,2020
Minithumbdown
By: 'Diane Marchant'
Oct 27,2020
0 people found
this helpful
If you are a tenant, avoid this company. If you wish to terminate your contract early as my son needed to due to current property no longer being suitable, plus landlord made excuses about repairs that he was fully aware of, Reeds Rains will force ...
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“A big thanks to Jack for all he did getting m......”

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Jan 21,2020
Minithumbup
By: 'Rose Rushton'
Jan 21,2020
0 people found
this helpful
A big thanks to Jack for all he did getting me in house to rent within 2 weeks brilliant experience 10 / 10...
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“Was a very easy and pleasant experience, Laur......”

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Nov 29,2019
Minithumbup
By: 'James Bloor'
Nov 29,2019
0 people found
this helpful
Was a very easy and pleasant experience, Lauren Andrea was extremely helpful when showing us around and help us with every step along the way!!...
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“Great team...”

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Mar 07,2019
Minithumbup
By: 'Brent'
Mar 07,2019
0 people found
this helpful
Working with Abigail and the guys over in the Newcastle office has been great. They are a hard working team....
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“over and above what you would expect!...”

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Jun 12,2018
Minithumbup
By: 'Stuart'
Jun 12,2018
0 people found
this helpful
Im relocating from Birmingham to live in Newcastle under lyme and am unfamiliar with the areas,i explained this to Matt Burton who made a list of properties in areas he thought suitable and gave comprehensive advise on each one,very helpful friendly service,Thankyou...
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Comment on agent fees
about market average
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“excellent service...”

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Apr 20,2018
Minithumbup
By: 'Vince Sweeney'
Apr 20,2018
0 people found
this helpful
I just want to say a well deserved thank you to Amy Simkin and Matt for their help Both were very proactive in setting up 6 viewings in the short time I have available this particular day. All the staff in the office were very pleasant ...
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Comment on agent fees
Very fair
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“I recently sent an enquiry through for a property advertised ......”

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Feb 23,2018
Minithumbup
By: 'Dr Singh'
Feb 23,2018
1 people found
this helpful
I recently sent an enquiry through for a property advertised for rent. Two days later, I called to make an appointment as my email hadn't been acknowledged and advised the staff member I would be travelling from London due to relocating to Royal Stoke Hospital. ...
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Comment on agent fees
Didn’t get a chance to apply!
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“Having a very short time to complete my move, Amy ......”

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Oct 27,2016
Minithumbup
By: 'HJ'
Oct 27,2016
0 people found
this helpful
Having a very short time to complete my move, Amy was very helpful in pointing myself in the right direction and facilitating things from her end. I have no complaints with the service thus far as a tenant and would wholeheartedly recommend reeds rains to ...
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Comment on agent fees
N/A
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“I have been dealing with Andrea Tighe who looks after ......”

Share on :
Apr 08,2015
Minithumbup
By: 'Redone'
Apr 08,2015
2 people found
this helpful
I have been dealing with Andrea Tighe who looks after my property, she is not based at the Newcastle Under Lyme branch. Andrea has always been quick to respond to any emails/calls regarding the property. She has always been polite and proffessional in all ...
read full review
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“Well where do i start. Users Fox and Simeon i ......”

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May 22,2013
Minithumbdown
By: 'Ljane74'
May 22,2013
0 people found
this helpful
Well where do i start. Users Fox and Simeon i could have written your issues myself. Lack of communication between head office and the local branch is a major issue. First tenant that RR put in - paid 6 months up front. No problem. After a ...
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“wow im a member of the mortgage club big deal ......”

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Mar 11,2013
Minithumbdown
By: 'reeds rains'
Mar 11,2013
0 people found
this helpful
wow im a member of the mortgage club big deal cost me £499 though what a con as soon as youve paid it the help stops and it all goes quiet please dont fall for this fee otherwise known as administration fee , as for the sale ...
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What agent could do to change your mind?
kept more informed not charged administration fee
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“I had a few agents out to see me with ......”

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Dec 06,2012
Minithumbdown
By: 'sadcustomer1'
Dec 06,2012
1 people found
this helpful
I had a few agents out to see me with regards to selling my property. i selected Reeds Rains, Newcastle Under Lyme branch as my chosen agent....... It was a huge mistake on my part! Reasons: Terrible on communication Never returned calls Unable to get ...
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What agent could do to change your mind?
The agent should have treated me like a customer and not a hinderance!
Attached Filesnbsp;
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No fees information available
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Last updated at 1:36 PM 21/11/2018 by allAgents

Awards won by Reeds Rains, Newcastle Under Lyme ST5 1PN


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