“We have had continual problems with this estate agents. We ......”

Apr 08,2015
By: 'sammoore89'
Apr 08,2015
6 people found
this helpful
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.

We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them.

We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out.

We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this.

The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough!

Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in.

Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs.

Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!
Was this helpful? Yes
By: Ailidh
Sep 13, 2015
No surprise there, they never carried out ANY repairs when I was with them either.

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