90% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
Apr 07,2015
Apr 07,2015
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Absolutely stellar service. I would never consider using anyone else to let my properties. Michelle and the team are always highly available, and have always achieved great rental rates and done so quickly on both of my rental properties!
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Latest Reviews
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reviewed by 'paul gaughan'
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reviewed by 'Siddharth & Kongkona'
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reviewed by 'Bromley Landlord'
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reviewed by 'Yatin'
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reviewed by 'Susannah'
5th Jun 2019
reviewed by 'Reflections'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 95% | £0 | £0 |
| Lettings | 93% | 94% | £475 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 0 | 38 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- BR1
- SE9
- SE12
- SE10
- BR2
- SE11
- BR3
- BR4
- BR5
- BR6
- BR7
- SE6
- SE7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
Featured Review
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Sep 21,2014
Sep 21,2014
0
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We have been clients of Letzone for nearly 10 years. A job opportunity arose very quickly some years ago and Michelle was able to place a tenant within a couple of days. This allowed us to take the job offer and started a long relationship with ...
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Comment on agent fees
The fees we looked at, at the time many years ago were very much the same.
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Featured Review
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Apr 14,2014
Apr 14,2014
0
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We have been staying at this property managed by Michelle and her team since November'12 now and have been very happy with the service and promptness to our queries showed by Michelle.
We have always found Michelle very polite and prompt in her communications and ...
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Dec 01,2016
Dec 01,2016
4
people found
this helpful
this helpful
Excellent service, and good mediation / negotiation skills. Michelle secured an excellent Tenant on my behalf, but due to problems on my side, the move in date was put back three times. She took control of the situation liaising and negotiating with the Tenants with an ...
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Featured Review
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Sep 23,2014
Sep 23,2014
0
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Letzone has been the first agent I have used to rent a property. I did use a couple of agencies to view properties. Letzone stands out completely from the rest with the very friendly and courteous Rob and Michelle. The sole reason for me to ...
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Comment on agent fees
Letzone agent fees is extremely reasonable.
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Featured Review
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Mar 17,2014
Mar 17,2014
0
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Having dealt with lots of letting agencies, I can honestly say that they are the best that I have ever dealt with. They were very efficient, helpful, honest and polite and nothing was too much trouble. Their fees are very reasonable and the detailed inventory ...
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Jun 05,2019
Jun 05,2019
3
people found
this helpful
this helpful
To say Letzone is Toxic is an understatement, these people are the worst of the worst, and no estate agent can be any lower than this.
If you are currently renting through this estate agent, be prepared to fight for every penny of your deposit.
...
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Comment on agent fees
They claim this out of your holding deposit by making bogus claims towards your deposit
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Oct 01,2018
Oct 01,2018
3
people found
this helpful
this helpful
Avoid Avoid Avoid. This lady pressurised us to make another 1 month rent payment because we were unable to move out on the exact checkout date even though we kept her up to date with the situation surrounding our search. After the payment was made, she ...
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Comment on agent fees
Bad
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Sep 23,2018
Sep 23,2018
0
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I found Letzone easy to work with, straightforward and overall I am happy with the new flat and the service they have provided. Both Michelle and Danielle have been available to take my calls and reply to messages and emails in a timely fashion with ...
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Comment on agent fees
I found the fees charged by Letzone to be reasonable and competitive.
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Aug 23,2018
Aug 23,2018
1
people found
this helpful
this helpful
I have moved into a property managed by Michelle and I am very happy with all the help given to me during the process. They were professional, helpful, responsive in answering questions,and were even able to bring forward my move in date, which was ...
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Comment on agent fees
The agents fees were fine.
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Feb 04,2018
Feb 04,2018
1
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Good service. Arranged for visits at flexible time. Good neighbourhood. Well maintained common area. overall, good. Good service by Michelle....
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Comment on agent fees
Good and reasonable
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Jan 03,2018
Jan 03,2018
6
people found
this helpful
this helpful
Warning!!! Letzone are absolutely Toxic. In my 25 years of working in the London property industry I never come across a more pathetic example of people that have absolutely no idea what they are doing. From the moment they handed over the dirty ill-prepared apartment to ...
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Oct 05,2017
Oct 05,2017
3
people found
this helpful
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I was very pleased with the professional service that Michelle at Letzone provided which resulted in her finding me suitable professional tenants (Doctors) for my rental property in Bromley.
I have always been able to contact her when I needed to and her advice was ...
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Comment on agent fees
Good.
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Oct 01,2017
Oct 01,2017
4
people found
this helpful
this helpful
Excellent, prompt and courteous service. We let two flats within the last month. In one the new tenants moved in within one and half hours of the old ones leaving!...
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Comment on agent fees
Very fair.
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Jun 30,2017
Jun 30,2017
5
people found
this helpful
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As a letting agent there were average. did what was required. It was when the owner tried to sell the property and we were keen on buying it, that things fell apart and their inexperience clearly showed through. We kept asking for structural details for ...
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Sep 12, 2017
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The purchase of the property was delayed due to issues with the block management company, and your mortgage company, nothing to do with Letzone, as it was out of our control. The property has since sold and the sale completed within three months, without any issues!! With regards to your deposit, the deposit scheme did not rule totally in your favour, there was dilapidations for which you were responsible. Your comments are unwarranted and totally unfair. ...
May 18,2017
May 18,2017
3
people found
this helpful
this helpful
I can't praise enough Michelle and her excellent service. Always punctual and soooooo helpful. Highly recommended agency. Listening to what you are looking for. Very efficient and honest. Thank you!!!!...
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Comment on agent fees
Good : all fees explained with an easy breakdown of every charge
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May 02,2017
May 02,2017
3
people found
this helpful
this helpful
The most trusted, professional and personable agency, used for 5 years. Goes above and beyond to help clients. Highly recommended....
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Comment on agent fees
Very reasonable in current
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Apr 22,2017
Apr 22,2017
3
people found
this helpful
this helpful
Excellent professional service. Very reasonable fees when compared to other estate agents. Michelle secured tenants on our behalf very quickly after doing all relevant checks....
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Dec 29,2015
Dec 29,2015
0
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Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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Dec 23,2015
Dec 23,2015
3
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this helpful
Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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Dec 18,2015
Dec 18,2015
1
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This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price ...
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Dec 17,2015
Dec 17,2015
1
people found
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I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very ...
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Dec 16,2015
Dec 16,2015
1
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We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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Dec 15,2015
Dec 15,2015
1
people found
this helpful
this helpful
Just moved using Letzone who were the letting agent used by the landlord. Shiobhain was the agent who was very professional and proficient in sorting out all the references etc for us. Good service all round and would definitely use them again if needed....
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Comment on agent fees
Good some agents charge for all sorts Letzones are simple and value for money
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Dec 15,2015
Dec 15,2015
1
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I have used letzone for the past eleven years to manage a let property that I own. I have found them to be very professional in all of the dealings I have had with them during this time....
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Sep 18,2015
Sep 18,2015
2
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Michelle was a great help when I looking for a flat. She was really helpful during the viewing, answered all my questions and put a good word in for me with the landlord which helped me secure the flat. During the reference process there were ...
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Aug 24,2015
Aug 24,2015
2
people found
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I have been very happy with Letzone, Michelle has always been very friendly and approachable, Michelle has made herself available at all times. I would fully recommend using Letzone
Thanks
Jason...
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Aug 19,2015
Aug 19,2015
1
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Michelle at Letzone was most helpful in every aspect of guiding me through the process of letting an apartment which suited my needs. I was impressed with the swiftness and efficiency of viewing, form filling,and communication by telephone and internet.
I would recommend letzone ...
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Aug 19,2015
Aug 19,2015
0
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We used Letzone for the first time 2014 and we only have a very good experience dealing with them.
The low agency fees and that they get back to you quickly makes moving a lot less stressful.
I recommend them and would definitely use their services ...
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Comment on agent fees
Great! Low fees.
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Aug 18,2015
Aug 18,2015
1
people found
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We live in a rented flat already two years. In throughout the rental process, Michelle was very helpful. During this period several times I asked her to various documents and always she quickly and without any problems to send us the necessary documents. We are ...
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Aug 18,2015
Aug 18,2015
2
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Michelle was very very nice to me .. Listened to my concerns and made sure they were past to landlord .. Gave landlord good reviews of me too which helped in getting the flat . Which helped .. I will surely be looking forward to working with let's one ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CUSTOMER COMPLAINTS PROCEDURE
Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-
** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-
10 Pines Road
Bromley
Kent
BR1 2QS
** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.
** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk
Last updated at 9:15 AM 01/11/2017 by allAgents
Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-
** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-
10 Pines Road
Bromley
Kent
BR1 2QS
** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.
** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk
