West Bridgford, Nottingham, NG2
2.9/5, 27 reviews
48% recommended
60% sales valuation accuracy
67% sales fee satisfaction
75% lettings valuation accuracy
47% lettings fee satisfaction

“Please think twice before using these agents!!! We recently attempted ......”

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Apr 07,2015
Minithumbdown
By: 'Sareeya and Sohail'
Apr 07,2015
2 people found
this helpful
Please think twice before using these agents!!! We recently attempted to buy a house in WB. House price was agreed. Due to the house having serious issues of damp/electrical and structural issues just to name a few defects, loan company put a retention on property of 5k.

Further issues were detected after we paid for our own full survey; issues with drains and aspestos garage detected, and structral issues detected! We further negotiated and reached an offer we were both happy with. This was then rejected the following day with no sensible reason other than vender now wants more money and two other parties have suddenly come forward with the the asking price!!! So offers were being considered when property was supposed to be sold to us stc!!! So having wasted months of our time, effort and money in getting surveys completed, the sellers decides they want near to the asking price! It seems that Frank INNES feel that this is ok and help facilitate this move by allowing other parties to view house. We were told if we up our offer than then sale with us can proceed!!! This to us was black mail and very poor practice and we stuck to our moral principals and said no, plus the house to us was not worth what they were asking considering the defects. . What really annoys and frustrates us is that we clearly asked Sharon Fretwell at Frank Innes that we would expect the seller within reason to reduce the price if major problems were detected. This was all verbally agreed. We are not even sure if our offer has been put forward to seller as Frank Innes have declined to show us if the final offer has been sent to seller!!!

Another thing which i need to point out is the so called independent financial adviser. We would not advise that you use them or their financial services at countrywide, they work very closely and sit in the same office so how they can can they claim to independent of each other i don't know!!! I have sat in the office and even heard a financial adviser telling the agent what money the buyer is good for!!!

So overall a very bad experience with Frank Innes and we can't believe they can get away with this kind of practice. This practice is illegal in Scotland and it should be here too. We lost £800 pounds, but i know others have lost more using these agents from the reviews we have read.

Another interesting thing to mention house is still on the market!!! What happen to those higher offers i wonder???
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Opening Hours
Address

Frank Innes
10 Central Avenue
West Bridgford,Nottingham
Nottinghamshire
NG2 5GR
0115 971 3249

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 67% £133,000 £750,000
Lettings 75% 47% £350 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 3 9 7 1 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Exceptional service...”

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Oct 20,2020
Minithumbup
By: 'Iain Macleod'
Oct 20,2020
0 people found
this helpful
We were extremely impressed by the team here, from the initial valuation by Tony - not even a hint of a hard sell - through the complex lockdown process of selling. Tony, the branch manger, and Morgan, our sales negotiator, particularly were fantastic - approachable, ...
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“I would like to express my thanks and appreci......”

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Oct 20,2020
Minithumbup
By: 'Stephen Robinson'
Oct 20,2020
0 people found
this helpful
I would like to express my thanks and appreciation for Morgan who throughout the whole process she remained positive and truthful continually supporting myself through; at times; a difficult sale. Without Morgan I do not believe the sale would have proceeded to completion as she ...
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“Worst estate agent to have ever dealt with. T......”

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Sep 14,2020
Minithumbdown
By: 'michelle'
Sep 14,2020
0 people found
this helpful
Worst estate agent to have ever dealt with. Terrible customer service, don’t respond back to you. And you can forget ever seeing that tenancy deposit again, even if you’ve left the property in better condition. An absolute joke!!!!!...
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“Overpriced and Unreliable...”

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Sep 08,2020
Minithumbdown
By: 'Dan Peacock'
Sep 08,2020
0 people found
this helpful
Wouldn't usually write anything but almost a month after we left a property Frank Innes have still held onto our deposit despite the property in question being in better condition now than it was when we moved in. Found them to be expensive, slow to ...
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“Very professional and good value estate agentss...”

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Jul 14,2020
Minithumbup
By: 'Lesley Parker'
Jul 14,2020
0 people found
this helpful
We had three quotes from different estate agents and decided to use Frank Innes at West Bridgford as we liked Tony Cotterill's manner and professional approach, felt confident that Frank Innes would do a good job for us and their price was very competitive compared ...
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“Jessi was absolutely amazing nothing was to m......”

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Jun 30,2020
Minithumbup
By: 'Cheryl & Neil Bradley'
Jun 30,2020
0 people found
this helpful
Jessi was absolutely amazing nothing was to much trouble for her she is so friendly and just a lovely person to be around when we met her no matter what time or day I contacted her she always replied she’s just great and we ...
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“Jessi Pabla is awesome. I was a little nervou......”

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Jun 02,2020
Minithumbup
By: 'E. Samuels'
Jun 02,2020
0 people found
this helpful
Jessi Pabla is awesome. I was a little nervous having to go to the office but after meeting with her made me relax. So friendly with a beautiful smile & reasuring. Felt as if I’ve known her before. Professional & very helpful right to the very ...
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“Great Customer Service...”

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May 28,2020
Minithumbup
By: 'Lucy Beale'
May 28,2020
0 people found
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Jessi has been amazing, keeping me well informed with timely updates regarding my rental application and always being positive and cheerful to speak with on the phone....
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“Excellent professional service. We are very h......”

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Mar 14,2020
Minithumbup
By: 'Jon Smith'
Mar 14,2020
0 people found
this helpful
Excellent professional service. We are very happy with the service. Jessi is very good, she found the tenants very quickly....
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“Frank Innes Westbridgford Office, what a grea......”

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Jan 09,2020
Minithumbup
By: 'Andre Williams'
Jan 09,2020
0 people found
this helpful
Frank Innes Westbridgford Office, what a great team, fantastic communicators, willingness to assist second to none, always seeking to give the best advice or information relating to matters of concern, I’m very happy I’ve chosen Frank Innes yet again to re- let my ...
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“Sales Team...”

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Nov 02,2019
Minithumbup
By: 'Mrs Roberta Jane Abrahams'
Nov 02,2019
0 people found
this helpful
I have recently used Frank Innes to sell a flat. There were numerous problems with the solicitors but through it all I had superb support from Kim Jones. She sorted out all the queries and re-sent all the forms which had been lost, always with ...
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“Jessi was friendly and Efficacious . She lis......”

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Sep 23,2019
Minithumbup
By: 'Mr R P Spink'
Sep 23,2019
0 people found
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Jessi was friendly and Efficacious . She listened to questions and gave ideas to help with setting up a tenancy....
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“Great experience...”

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Sep 12,2019
Minithumbup
By: 'Simon'
Sep 12,2019
0 people found
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Had a great experience throughout when Frank Innes managed the sale of our flat. Morgan went over and above in terms of keeping us up to date and chasing solicitors when required. Nothing was ever too much trouble. Cannot speak highly enough of the service ...
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“Where's my £725 deposit?...”

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Jul 17,2019
Minithumbdown
By: 'Alex Cole'
Jul 17,2019
0 people found
this helpful
We moved out of our rental with Frank Innes, West Bridgford on the 29th May 2019. The property has since been re-let but after chasing them multiple times in writing and over the phone, asking to hear something, ANYTHING in regards to our deposit we have ...
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“Not worth the stress...”

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Mar 31,2019
Minithumbdown
By: 'Flabbergasted'
Mar 31,2019
2 people found
this helpful
The experience has been expensive and laborious from start to finish. On signing for the house there was a multitude of random charges including £60 admin fees dished out for any reason under the sun. All-together the moving in fees equated to over £700 per person for 3 ...
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Comment on agent fees
Fucking atrocious.
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“Avoid is possible...”

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Jun 28,2018
Minithumbdown
By: 'Anonymous'
Jun 28,2018
4 people found
this helpful
We have recently had a shocking experience with Frank Innes Estate Agents. We viewed and fell in love with a property that had recently been bought to the market by Frank Innes. The day after viewing the property, a Frank Innes agent contacted us and ...
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Comment on agent fees
N/A
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By: Nigel
Nov 18, 2019
View all comments (1)
My son has just had a similar experience. Be very careful with these people as I feel they are selling to the person who makes them the most money, not just the selling price commission, but extras like mortgage, conveyancing etc. Luckily I managed to contact the seller who confirmed some of my thoughts. Written without prejudice. ...

“Awful...”

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Apr 12,2018
Minithumbdown
By: 'K'
Apr 12,2018
4 people found
this helpful
Avoid!!! The property got took off the market as let agreed only for us to be told we needed a guarentor, we managed to get one and we all did our reference checks which to our surprise out the 3 of us only 1 actually went through ...
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Comment on agent fees
The agent fees were ridiculous, its a big loss when they dont accept you but thats now money in there pocket so no wonder why they pretend you have the property when theu know you dont.
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“The worse experience I've ever had with renting, moved in ......”

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Feb 22,2018
Minithumbdown
By: 'Mr truman'
Feb 22,2018
2 people found
this helpful
The worse experience I've ever had with renting, moved in and wasn't even paint on the kitchen ceiling mouldy all over the staircase wall, had to redecorate half the house just to make it liveable, when I phoned up to get something repaired I was ...
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“Awful, awful service. My Estate agents, Frank Innes use countrywide ......”

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Jan 29,2018
Minithumbdown
By: 'ElJaz'
Jan 29,2018
6 people found
this helpful
Awful, awful service. My Estate agents, Frank Innes use countrywide as their maintenance service. My boiler broke on the 8th January- Just the heating. It is now the 26th January. To begin, a contracted maintenance company that countrywide use came to look at the boiler (...
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By: Gg
Feb 04, 2018
View all comments (1)
I'm in exactly the same boat with them! I have children under 5 and have been waiting since 5th January for maintenance to come and replace my leaking radiator! They left me for around 1 week without a boiler over Christmas with my children, we had to stay with family. There excuse it was the festive season" I last heard something 3 weeks ago from countrywide to say that it is due to be replaced the following week. Had to chase them up at the end of that week only to find out the landlord didn' ...

“AVOID! Ridiculously high agency fees for renting (almost 1000 for a ......”

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Oct 12,2017
Minithumbdown
By: 'Sophie'
Oct 12,2017
4 people found
this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that ...
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Comment on agent fees
Very high!
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“I used this agent when selling my property and I ......”

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Feb 08,2017
Minithumbdown
By: 'Star'
Feb 08,2017
6 people found
this helpful
I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about ...
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Comment on agent fees
Given they only conducted 1 viewing the fees are not justified
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“Utterly astonishing fees!!! That were not made clear at all. £750 ......”

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Sep 27,2016
Minithumbdown
By: 'Unknown'
Sep 27,2016
7 people found
this helpful
Utterly astonishing fees!!! That were not made clear at all. £750 application fee!!! For a £700 pm house. What do they do print the tenancy agreement in gold? Landlords be aware I will not be renting the property I really wanted and as a great tenant the ...
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Comment on agent fees
£750 application fee form £700 pm house
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By: Alex
Jun 27, 2018
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They just tried to charge me £750 fees for a £550/ month rent house. Absolutely outrageous fees! ...

“Couldn't have had a better selling experience with Frank Innes, ......”

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Jan 22,2016
Minithumbup
By: 'Mr & Mrs B'
Jan 22,2016
0 people found
this helpful
Couldn't have had a better selling experience with Frank Innes, West Bridgford, though I must say that nearly all our dealings were with Jack Chambers, after initial negotiation with Charlene who was excellent. After a poor experience with Purplebricks, we switched to Frank Innes, had 3 ...
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Comment on agent fees
Good - Fee less than other local agents.
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By: Jeannette Pellen
Nov 11, 2017
View all comments (1)
Avoid Frank Innes , Central Avenue like the plague. Continually bad service with lack of communication between team members . No updates from the branch re. viewings. All contact initiated by myself the vendor. The staff were always too busy to give a reply. The phone was more often than not on answer phone. The final straw for us was when eventually 10 months down the line when we had accepted an offer on our property they failed to submit the memorandum of sale to the solicitors. We onl ...

“Please think twice before using these agents!!! We recently attempted ......”

Share on :
Apr 07,2015
Minithumbdown
By: 'Sareeya and Sohail'
Apr 07,2015
2 people found
this helpful
Please think twice before using these agents!!! We recently attempted to buy a house in WB. House price was agreed. Due to the house having serious issues of damp/electrical and structural issues just to name a few defects, loan company put a retention on ...
read full review
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“What a terrible service!We were very interested in (and ......”

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Jan 22,2015
Minithumbdown
By: 'Keith_P'
Jan 22,2015
2 people found
this helpful
What a terrible service! We were very interested in (and excited about) buying a house from Frank Innes, West Bridgford. After the viewing we were treated dismissively, with messages not being returned. The service became even worse, when we told them that we were intending ...
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What agent could do to change your mind?
-Return emails -Don't try and force buyers into using your services to sell a house by not backing offers on a vendors house
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“I made an appointment with Sharon Coaton of the West ......”

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Sep 07,2014
Minithumbdown
By: 'MB'
Sep 07,2014
3 people found
this helpful
I made an appointment with Sharon Coaton of the West Bridgford branch of Frank Innes, to view a property with the aim of renting. She didn't show up. No phone call. No explanation. I called Ms Coaton, she blustered her way through a preposterous excuse ...
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What agent could do to change your mind?
As far as the appointment is concerned, she should have paid attention to basic details. Additionally she should have been courteous and sincere; she should have been 'professional!'
Attached Filesnbsp;
Comment on agent fees
My girlfriend was charged an administration fee of over ‚£100. There is apparently no legitimate justification for this fee.
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“Frank Innes acted very quickly selling our house, they listed ......”

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Feb 17,2014
Minithumbup
By: 'Mr Dewhurst & Miss Walker'
Feb 17,2014
0 people found
this helpful
Frank Innes acted very quickly selling our house, they listed it within 24 hours, we had 14 viewings in 2 weeks and sold it in that time frame too. We were really pleased with the communication thoughtout the transaction and they helped us find somewhere too. I would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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