33% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
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2024
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Apr 03,2015
Apr 03,2015
5
people found
this helpful
this helpful
Possibly the worst letting agents I have EVER come across.
I submitted my interest in and apartment and soon after was invited to a viewing. The apartment was a complete mess (not the agents fault, but the residing tenant who was moving out). Despite this I liked the apartment and told the agent I would like to apply - and promptly took the form and filled it in. The following day I received a call from the agent saying another viewing on the same property on the same day had gone ahead. The other potential tenant also seemed interested in applying. The agent had rung to inform me of this and stated that I should call in with my application and put down my application fee to stand in good stead of securing the property (very nice of them, I thought). I did just that and a few hours later called in with my application.
Two days layer they call me to say my application has been unsuccessful. When I ask why they say that 'another tenant' has expressed interest in the same property, paid the application fee, deposit and rent in advance. At no point was it mentioned to me that I could put down a holding fee to secure the property. When I queried this the agent said they had gone with the stronger application: But this was on a financial aspect. If I had known I could secure the property with a holding fee I would have done. But I was upstaged and the greedy agent just took the money without even asking if I would match the offer, as I was already under application.
What's more - they claim to have told me on the phone that they told me about the holding fee and that the conversation was recorded. when I asked for them to review the recording they changed their story saying SOME conversations are recorded.
Do not use this amateur company. Use a proper established agent who actually cares about potential tenants and securing new business. This lot just want money up front as an insentive (even if you don't know it!)
I submitted my interest in and apartment and soon after was invited to a viewing. The apartment was a complete mess (not the agents fault, but the residing tenant who was moving out). Despite this I liked the apartment and told the agent I would like to apply - and promptly took the form and filled it in. The following day I received a call from the agent saying another viewing on the same property on the same day had gone ahead. The other potential tenant also seemed interested in applying. The agent had rung to inform me of this and stated that I should call in with my application and put down my application fee to stand in good stead of securing the property (very nice of them, I thought). I did just that and a few hours later called in with my application.
Two days layer they call me to say my application has been unsuccessful. When I ask why they say that 'another tenant' has expressed interest in the same property, paid the application fee, deposit and rent in advance. At no point was it mentioned to me that I could put down a holding fee to secure the property. When I queried this the agent said they had gone with the stronger application: But this was on a financial aspect. If I had known I could secure the property with a holding fee I would have done. But I was upstaged and the greedy agent just took the money without even asking if I would match the offer, as I was already under application.
What's more - they claim to have told me on the phone that they told me about the holding fee and that the conversation was recorded. when I asked for them to review the recording they changed their story saying SOME conversations are recorded.
Do not use this amateur company. Use a proper established agent who actually cares about potential tenants and securing new business. This lot just want money up front as an insentive (even if you don't know it!)
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Latest Reviews
16th Jan 2021
reviewed by 'Stephen'
7th Feb 2019
reviewed by 'Sam'
23rd Oct 2016
reviewed by 'Renee'
3rd Apr 2015
reviewed by 'conners89'
28th May 2014
reviewed by 'Karim'
13th Apr 2013
reviewed by 'dan'
Opening Hours
Address
Rent-Smart.co.uk
9 Manchester Road
Burnley,Manchester
Lancashire
BB11 1HQ
01282 459636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £450 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 16,2021
Jan 16,2021
0
people found
this helpful
this helpful
I lived in this property a year now and all maintenance issues are resolved quickly and the rent price is right for the area...
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Feb 07,2019
Feb 07,2019
2
people found
this helpful
this helpful
I applied for a house paid the fees and waited for over a week. Then saw the said house had let on it through the internet. So I rang up and they said oh the landlord must have put that up, I'll get back to ...
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Oct 23,2016
Oct 23,2016
7
people found
this helpful
this helpful
If the option was there to have no stars then that's the rating I would have given! Truly shambolic excuse for an estate agents - honestly don't know where to start.
1. Lies - they are more than happy to lie to you about everything and ...
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Comment on agent fees
A bit steep, though not out of the ordinary. I do not agree with the fact they let more than one applicant apply and pay the fee without a refund if unsuccessful for reasons which do not relate to them.
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Apr 03,2015
Apr 03,2015
5
people found
this helpful
this helpful
Possibly the worst letting agents I have EVER come across.
I submitted my interest in and apartment and soon after was invited to a viewing. The apartment was a complete mess (not the agents fault, but the residing tenant who was moving out). Despite this ...
read full review
read full review
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May 28,2014
May 28,2014
4
people found
this helpful
this helpful
They are quick to take your money but not so fast to return it.
I left a property I rented through them six weeks ago and I am still awaiting the return of my deposit.
I have contacted them on a weekly basis and I ...
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Apr 13,2013
Apr 13,2013
5
people found
this helpful
this helpful
One of the worst services I have ever used. My wife and I were shown around a property by an agent ("adam"). We were told that we could fax the application form and all relevant documents back to him, which we did the next day. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
