Bromley, br2
4.7/5, 95 reviews
95% recommended
94% lettings valuation accuracy
94% lettings fee satisfaction
Property to Rent in Bromley | Letzone

“Michelle is very pleasant and thorough person. She went through ......”

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Apr 03,2015
Minithumbup
Michelle
By: 'Mike'
Apr 03,2015
1 people found
this helpful
Michelle is very pleasant and thorough person. She went through paperwork carefully, explained her services in details. The property was marketed quickly and tenants were found in no time. Michelle coordinated necessary repairs requested by the tenants quickly and efficiently, providing regular updates.
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Opening Hours
  • Open: 24/7
Address

Letzone
252 Southborough Lane
Bromley
Kent
br2 8as
02083139075

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 94% 94% £475 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 40 4 0 0 0 0 2 1
Areas covered
  • BR1
  • SE9
  • SE12
  • SE10
  • BR2
  • SE11
  • BR3
  • SE13
  • BR4
  • BR8
  • BR5
  • SE3
  • BR6
  • SE4
  • BR7
  • SE5
  • SE6
  • SE8
  • SE7
  • SE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

“Michelle from letzone was recommended by a fr......”

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May 22,2020
Minithumbup
Michelle
By: 'Mick'
May 22,2020
0 people found
this helpful
Michelle from letzone was recommended by a friend who had an excellent service. Michelle found me a good tenant very quickly. Michelle has also helped me to set out a payment plan for tenants that were having problems due to the corona virus on a ...
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“We had a very good experience with Michelle R......”

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May 18,2020
Minithumbup
Michelle
By: 'Anais Balland'
May 18,2020
0 people found
this helpful
We had a very good experience with Michelle Reeves from Letzone, who is very responsive and tried to get the best deal for us with the landlord....
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“Letzone Management...”

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May 18,2020
Minithumbup
Michelle
By: 'MOHANKUMAR'
May 18,2020
0 people found
this helpful
I have used the services of Letzone for the past 3 years in the management of my apartment. They are truly reliable and trustworthy. They are able to attend to any issues that may crop up effectively. I have found them to be efficient and respond ...
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“Excellent service, fast, secure, professiona......”

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May 14,2020
Minithumbup
Michelle
By: 'Ovi H.'
May 14,2020
0 people found
this helpful
Excellent service, fast, secure, professional . Will stay with the in the future. They're the ones that helped us get our dream house...
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“Michelle has given an excellent service and w......”

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May 14,2020
Minithumbup
Michelle
By: 'Michael Nevard'
May 14,2020
0 people found
this helpful
Michelle has given an excellent service and we would highly recommend her. Thanks very much Michelle for all your help....
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“Cray lodge...”

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May 14,2020
Minithumbup
Michelle
By: 'Gary Turrell'
May 14,2020
0 people found
this helpful
We are first time landlords and I cant believe it's been over two years now and it's been plain sailing all the way we have been looked after every step of the way and have had peace of mind that our property is in very ...
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“Toxic...”

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Jun 05,2019
Minithumbdown
By: 'Reflections'
Jun 05,2019
3 people found
this helpful
To say Letzone is Toxic is an understatement, these people are the worst of the worst, and no estate agent can be any lower than this. If you are currently renting through this estate agent, be prepared to fight for every penny of your deposit. ...
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Comment on agent fees
They claim this out of your holding deposit by making bogus claims towards your deposit
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“Avoid. Very greedy & unhelpful ....”

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Oct 01,2018
Minithumbdown
Michelle
By: 'Obey the wind'
Oct 01,2018
3 people found
this helpful
Avoid Avoid Avoid. This lady pressurised us to make another 1 month rent payment because we were unable to move out on the exact checkout date even though we kept her up to date with the situation surrounding our search. After the payment was made, she ...
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Comment on agent fees
Bad
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“Great Overall...”

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Sep 23,2018
Minithumbup
Michelle
By: 'M Shah'
Sep 23,2018
0 people found
this helpful
I found Letzone easy to work with, straightforward and overall I am happy with the new flat and the service they have provided. Both Michelle and Danielle have been available to take my calls and reply to messages and emails in a timely fashion with ...
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Comment on agent fees
I found the fees charged by Letzone to be reasonable and competitive.
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“Five Star Service...”

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Aug 23,2018
Minithumbup
Michelle
By: 'Judith Davis'
Aug 23,2018
1 people found
this helpful
I have moved into a property managed by Michelle and I am very happy with all the help given to me during the process. They were professional, helpful, responsive in answering questions,and were even able to bring forward my move in date, which was ...
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Comment on agent fees
The agents fees were fine.
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“Good service. Arranged for visits at flexible time. Good neighbourhood. ......”

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Feb 04,2018
Minithumbup
Michelle
By: 'Highland Road tenant'
Feb 04,2018
1 people found
this helpful
Good service. Arranged for visits at flexible time. Good neighbourhood. Well maintained common area. overall, good. Good service by Michelle....
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Comment on agent fees
Good and reasonable
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“Warning!!! Letzone are absolutely Toxic. In my 25 years of working ......”

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Jan 03,2018
Minithumbdown
By: 'Patrick Hanly'
Jan 03,2018
6 people found
this helpful
Warning!!! Letzone are absolutely Toxic. In my 25 years of working in the London property industry I never come across a more pathetic example of people that have absolutely no idea what they are doing. From the moment they handed over the dirty ill-prepared apartment to ...
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“I was very pleased with the professional service that Michelle ......”

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Oct 05,2017
Minithumbup
Michelle
By: 'Linda'
Oct 05,2017
3 people found
this helpful
I was very pleased with the professional service that Michelle at Letzone provided which resulted in her finding me suitable professional tenants (Doctors) for my rental property in Bromley. I have always been able to contact her when I needed to and her advice was ...
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Comment on agent fees
Good.
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“Excellent, prompt and courteous service. We let two flats within ......”

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Oct 01,2017
Minithumbup
Michelle
Jennie
By: 'MJR'
Oct 01,2017
4 people found
this helpful
Excellent, prompt and courteous service. We let two flats within the last month. In one the new tenants moved in within one and half hours of the old ones leaving!...
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Comment on agent fees
Very fair.
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“As a letting agent there were average. did what was ......”

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Jun 30,2017
Minithumbdown
By: 'KS'
Jun 30,2017
5 people found
this helpful
As a letting agent there were average. did what was required. It was when the owner tried to sell the property and we were keen on buying it, that things fell apart and their inexperience clearly showed through. We kept asking for structural details for ...
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By: Michelle Reeves
Sep 12, 2017
View all comments (1)
The purchase of the property was delayed due to issues with the block management company, and your mortgage company, nothing to do with Letzone, as it was out of our control. The property has since sold and the sale completed within three months, without any issues!! With regards to your deposit, the deposit scheme did not rule totally in your favour, there was dilapidations for which you were responsible. Your comments are unwarranted and totally unfair. ...

“I can't praise enough Michelle and her excellent service. Always ......”

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May 18,2017
Minithumbup
Michelle
By: 'Tina T.'
May 18,2017
3 people found
this helpful
I can't praise enough Michelle and her excellent service. Always punctual and soooooo helpful. Highly recommended agency. Listening to what you are looking for. Very efficient and honest. Thank you!!!!...
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Comment on agent fees
Good : all fees explained with an easy breakdown of every charge
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“The most trusted, professional and personable agency, used for 5 years. ......”

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May 02,2017
Minithumbup
Michelle
Jennie
By: 'Kate Slattery'
May 02,2017
3 people found
this helpful
The most trusted, professional and personable agency, used for 5 years. Goes above and beyond to help clients. Highly recommended....
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Comment on agent fees
Very reasonable in current
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“Excellent professional service. Very reasonable fees when compared to other ......”

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Apr 22,2017
Minithumbup
Michelle
By: 'Swapna'
Apr 22,2017
3 people found
this helpful
Excellent professional service. Very reasonable fees when compared to other estate agents. Michelle secured tenants on our behalf very quickly after doing all relevant checks....
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“Shiobhan has an outstanding customer service quality and her support ......”

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Dec 29,2015
Minithumbup
By: 'yes'
Dec 29,2015
0 people found
this helpful
Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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“Thank you all team especialy for Michelle, she helps us ......”

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Dec 23,2015
Minithumbup
Michelle
By: 'Anna'
Dec 23,2015
3 people found
this helpful
Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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“This is the third time that we have used Letzone ......”

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Dec 18,2015
Minithumbup
Michelle
By: 'Andrew'
Dec 18,2015
1 people found
this helpful
This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price ...
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“I would highly recommend Letzone to anyone and also gladly ......”

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Dec 17,2015
Minithumbup
Michelle
By: 'Gabriella'
Dec 17,2015
1 people found
this helpful
I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very ...
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“We have used Letzone to let a large number of ......”

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Dec 16,2015
Minithumbup
Michelle
By: 'Millmanor Ltd.'
Dec 16,2015
1 people found
this helpful
We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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“Just moved using Letzone who were the letting agent used ......”

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Dec 15,2015
Minithumbup
By: 'Rich'
Dec 15,2015
1 people found
this helpful
Just moved using Letzone who were the letting agent used by the landlord. Shiobhain was the agent who was very professional and proficient in sorting out all the references etc for us. Good service all round and would definitely use them again if needed....
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Comment on agent fees
Good some agents charge for all sorts Letzones are simple and value for money
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“I have used letzone for the past eleven years to ......”

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Dec 15,2015
Minithumbup
Michelle
Jennie
By: 'LETZONE'
Dec 15,2015
1 people found
this helpful
I have used letzone for the past eleven years to manage a let property that I own. I have found them to be very professional in all of the dealings I have had with them during this time....
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Staff picture Michelle
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Staff picture Jennie
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Tenant Fees

Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Last updated at 22/05/2020, 1:24 PM by Michelle Reeves
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-

** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-

252 Southborough Lane,
Bromley
BR2 8AS

** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.

** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk.
Last updated at 9:15 AM 01/11/2017 by allAgents

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Letzone

Branch - Bromley, br2