Horizon Properties
Cardiff, CF24
2.5/5, 35 reviews
37% recommended
25% lettings valuation accuracy
57% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“Worst agent in Cardiff. reported washing machine broken on 14th ......”

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Apr 02,2015
Minithumbdown
By: 'GreenGiant85'
Apr 02,2015
4 people found
this helpful
Worst agent in Cardiff. reported washing machine broken on 14th Jan 2015, its almost 3 months later and they haven't even looked at it. Furthermore there is an electrical fault in a light fitting, severely broken and sharp floor tiles, no instant hot water to name a few. They constantly ignore my emails and I have send them 21 about maintenance issues. I have the privilege of being their tenant for another two months and I am wondering if they plan to fix these issues at all. DO NOT RENT FROM HORIZON! Youve been warned!
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Opening Hours
Address

Horizon Properties
22 Senghenydd Road
Cardiff
Cardiff County
CF24 4BE
029 2034 2299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 25% 57% £275 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 13 16 0 0 0 0 0 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“This is my honest review based on knowledge of the ......”

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Mar 27,2021
Minithumbdown
By: 'Kaye'
Mar 27,2021
0 people found
this helpful
This is my honest review based on knowledge of the experience of my friend at the hands of Horizon Properties! They have charged 1 tenant in a 6 room HMO to be responsible for the water bill for a mostly empty property. Also they did not fix ...
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“Great services, had an amazing selcetion of h......”

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Mar 15,2021
Minithumbup
By: 'TROY'
Mar 15,2021
0 people found
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Great services, had an amazing selection of houses so I'm not far from any of my classes nor are my friends...
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“Living here with my 6 friends from halls its ......”

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Mar 09,2021
Minithumbup
By: 'Alexa'
Mar 09,2021
0 people found
this helpful
Living here with my 6 friends from halls its a decent house and the maintenance team are wicked especially the cool little Jamaican guy, He is so funny and he can fix anything....
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“avoid at all costs i don't think i have ever ......”

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Feb 26,2021
Minithumbdown
By: 'Carlos'
Feb 26,2021
0 people found
this helpful
avoid at all costs i don't think i have ever met anyone as willing to cause harm to others as these guys...
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“This is a frank an honest opinion of what it ......”

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Feb 11,2021
Minithumbdown
By: 'Frank'
Feb 11,2021
1 people found
this helpful
This is a frank an honest opinion of what it is like to deal with Horizon. Horizon glued threats of legal action to young female tenant's door simply for asking to be treated fairly. Also denied her a contract for months. Best to avoid horizon....
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“Covid reveals the character of a landlord.........”

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Feb 08,2021
Minithumbdown
By: 'Charlie'
Feb 08,2021
1 people found
this helpful
Covid reveals the character of a landlord... Despite owning millions in property assets, Horizon are lumping their tenants with huge energy bills for the large properties they have left empty. If you suddenly found yourself having to pay hundreds of pounds worth of bills each ...
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“I absolutely advice you against using this ag......”

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Feb 05,2021
Minithumbdown
By: 'Celestin'
Feb 05,2021
0 people found
this helpful
I absolutely advice you against using this agency. If I could I'd give them 0 stars ! They took us on a house viewing and showed us a few different houses. We kind of liked one but weren't quite sure as we've already seen some other places ...
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“Very friendly at horizon. let me bring kitten......”

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Jan 27,2021
Minithumbup
By: 'ms Tahiko'
Jan 27,2021
1 people found
this helpful
Very friendly at horizon. let me bring kittens. they kind and have good quality apartment. I feel happy with horizon team...
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“Do not recommend...”

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Jan 25,2021
Minithumbdown
By: 'malachi'
Jan 25,2021
0 people found
this helpful
Horizon dump bills and even after renting out their unliveable property for months, they still haven't provided a copy of the contract!...
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“Please avoid Hori(ble)zon Properties!...”

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Jan 24,2021
Minithumbdown
By: 'Bobby'
Jan 24,2021
1 people found
this helpful
This is my honest opinion of Horizon Properties after having interacted with them. Unfortunately I cannot say much good about this agency. They ignore repair requests for months, a toilet was left leaking for 4 months, the office seems quite incompetent because after 4 months they still ...
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“Run for the hills...”

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Jan 23,2021
Minithumbdown
By: 'George G'
Jan 23,2021
0 people found
this helpful
This is an honest review from dealing with these agents. They're forcing people to pay for all the bills in empty HMOs they haven't filled, they refused to fix a leaking toilet for 4 entire months (!!!) and completely ignored tenants emails about it. They don't even ...
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“Not a nice business...”

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Jan 23,2021
Minithumbdown
By: 'G'
Jan 23,2021
0 people found
this helpful
My experience of Horizon Properties: dreadful. Poor service, dishonesty and exploitation. There is a level of respect and care that should be provided in the relationship of agent/landlord to tenant, but Horizon do not seem to care....
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“unprofessional, untrustworthy and unpleasant ......”

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Jan 22,2021
Minithumbdown
By: 'tenant'
Jan 22,2021
0 people found
this helpful
unprofessional, untrustworthy and unpleasant - avoid at all costs! A friend of mine is renting through Horizon and they've been awful - ignoring maintenance and repairs calls, failing to provide a contract for months, they demanded fixed-rate bills despite being the only person in a 12...
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“Awful, rude and exploitative landlords. This ......”

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Jan 21,2021
Minithumbdown
By: 'Nicki'
Jan 21,2021
1 people found
this helpful
Awful, rude and exploitative landlords. This is an honest opinion based on my experience trying to help my friend deal with Horizon. Horizon are making the few tenants left in their big student HMOs pay all the energy and water bills, and they didn't fix ...
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“Rip off students!...”

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Jan 21,2021
Minithumbdown
By: 'Frankie-Rose'
Jan 21,2021
0 people found
this helpful
It is awful how little Horizon care about their tenants, and how happy they are to rip off students. This is my honest review of my experience dealing with Horizon Properties whilst helping a friend who is one of their tenants. Horizon are happy to ...
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“nice house nice staff I was rejected from all......”

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Nov 13,2020
Minithumbup
By: 'mike'
Nov 13,2020
3 people found
this helpful
nice house nice staff I was rejected from all the other agents because I'm on dfs but horizon gave me a home...
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“Bargain...”

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Oct 20,2020
Minithumbup
By: 'Jon'
Oct 20,2020
3 people found
this helpful
Very cheep property, I was worried I would get what I paid for but I got a real bargain with horizon...
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“very helpful...”

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Nov 13,2019
Minithumbup
By: 'rob'
Nov 13,2019
0 people found
this helpful
I have rented 3 properties . Martin is very professional and knowledgeable , the most helpful property agent I have encountered...
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“very helpful...”

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Nov 13,2019
Minithumbup
By: 'rob'
Nov 13,2019
0 people found
this helpful
I have rented 3 properties . Martin is very professional and knowledgeable , the most helpful property agent I have encountered...
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“Stressful never ending nightmare...”

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Oct 29,2019
Minithumbdown
By: 'Lydia'
Oct 29,2019
1 people found
this helpful
Just an awful experience renting a house with Horizon. They are so quick to get money off you but never respond to emails about the state of the house. We had kitchen appliances electrocuting us, light bulbs exploding, the floor boards fell in on us, ...
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“Avoid, they will try and cheat you....”

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Sep 06,2019
Minithumbdown
By: 'wN'
Sep 06,2019
0 people found
this helpful
When we moved in to our flat in July, it was an absolute mess. Broken floor boards, beds, random nails sticking out of the floor. Also they claimed to have cleaned the flat when it clearly hadn't been cleaned, in which they hired their own ...
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“Extended...”

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Nov 08,2018
Minithumbup
By: 'Fiona'
Nov 08,2018
4 people found
this helpful
Horizon have been great to us in helping find our little home. They made the whole rental process very easy. Maintenance can get a little swamped at times but they do always fix it. We have just extended our contract for another year. Martin was ...
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Comment on agent fees
Decent Agency Fees
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By: Sue Denim
Apr 11, 2019
View all comments (2)
Spot on Joann. I’ve never seen such a poor service in my entire life. Worst experience of housing I’ve ever had and yet they continue to get sales. ...

“I am signing for 3rd year with horizon I have had two years with the company who are friendly and always there to help...”

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Mar 15,2018
Minithumbup
By: 'Hugo'
Mar 15,2018
3 people found
this helpful
I am now doing my masters I have spent two year s in my property . I love my house . I have also brought my friends to let with horizon . They also are very happy . I have no complaints at all. Thank you...
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Comment on agent fees
Good
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“We took a large 8 bedroom property with Horizon Properties last ......”

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Jan 30,2018
Minithumbup
By: 'James'
Jan 30,2018
6 people found
this helpful
We took a large 8 bedroom property with Horizon Properties last summer. When we moved in, we had a few teething issues but after speaking to Martin and Haydn these issues were rectified very quickly. People need to realise things go wrong. If you ask, things ...
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Comment on agent fees
Good
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By: Tim Jones
Jul 08, 2018
View all comments (4)
This is a fake review. I was in the Horizon office when this was being done and it was the subject of a joke. Delete to save yourself some embarassment. ...

“DO NOT GO TO HORIZON!I cannot stress this enough, ......”

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Jan 17,2018
Minithumbdown
By: 'DW'
Jan 17,2018
7 people found
this helpful
DO NOT GO TO HORIZON! I cannot stress this enough, they take advantage of you and your money. Would never re-sign with them. We were threatened multiple times with solicitors action against us and had to get our own advice from professionals as to what ...
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Comment on agent fees
Fine
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“DO NOT GO TO THIS AGENCY. Very dishonest agency. Me ......”

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Sep 12,2017
Minithumbdown
By: 'Sarah'
Sep 12,2017
11 people found
this helpful
DO NOT GO TO THIS AGENCY. Very dishonest agency. Me and my housemates had a lot of troubles with them during the tenancy. The worst part of all was when we wanted to get our deposits back. It took us 2 months of sending emails and ...
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“Well, we appealed to the Property Redress Scheme after the ......”

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Jul 05,2017
Minithumbdown
By: 'Alfie'
Jul 05,2017
9 people found
this helpful
Well, we appealed to the Property Redress Scheme after the terrible experience in Woodville Road - you can read about that elsewhere. Just to tell you, in updating matters, that we didn't get a working cooker for around nine months after we were promised one ...
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Comment on agent fees
n/app
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By: S
Jan 27, 2018
View all comments (2)
I had a similar experience. Alfie send me your details xseoirsinx at g mail dot com. I'd like to help you by giving them a character reference for you ...

“I advise students not to waste their time ad landlords ......”

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Jun 10,2017
Minithumbdown
By: 'Mother'
Jun 10,2017
4 people found
this helpful
I advise students not to waste their time ad landlords to think twice - my daughter booked a viewing, travelled across Cardiff to meet the Horizon member who was to take them to the viewing but Horizon did not turn up, office unmanned and no ...
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Comment on agent fees
N/a
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“Wonderful service from the staffI love our house very much ......”

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Apr 10,2017
Minithumbup
By: 'Dan'
Apr 10,2017
3 people found
this helpful
Wonderful service from the staff I love our house very much Thank you for all your help Horizon We are staying another year...
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Comment on agent fees
GOOD
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“I am very pleased with the service provided by this ......”

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Mar 21,2017
Minithumbup
By: 'C'
Mar 21,2017
4 people found
this helpful
I am very pleased with the service provided by this long established company I will highly recommend horizon All of the office staff are helpful honest and Happy to help with any problem...
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Comment on agent fees
Good I have checked the others
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:05 PM 23/02/2021 by Dishran

Awards won by Horizon Properties, Cardiff CF24 4BE


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