Stoke Plymouth, Plymouth, PL3
4.9/5, 469 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“Tom and Rob were absolutely brilliant in actively facilitating the ......”

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Apr 02,2015
Minithumbup
Rob Down MNAEA
By: 'Ian loze'
Apr 02,2015
0 people found
this helpful
Tom and Rob were absolutely brilliant in actively facilitating the sale of my property. Their communication was excellent and especially important to me as I live away from the location of my property in the week. Thank you Tom, Rob and the Cross Keys team!
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By: Rob
Apr 02, 2015
Hi Ian,

Thank you so much for your kind words, we really appreciate the time taken to leave feedback. Fingers crossed for a smooth transaction I know your buyers are super keen and delighted to be acquiring such a fantastic start to their journey on the property ladder!

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Opening Hours
Address

Cross Keys Estates
Cross Keys House, 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500099

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 100% 99% £395 £765
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 4 0 267 2 159 4 23 1
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties
Images & Videos

“Big thank you to Rob for the very professiona......”

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Nov 30,2019
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Donna'
Nov 30,2019
0 people found
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Big thank you to Rob for the very professional photos and also Katherine, Daniel and Lynn for all their hard work in managing to sell our property in less than a week! Great friendly service, highly recommend....
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“I bought my first home through cross keys, on......”

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Nov 30,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Matt Giddens'
Nov 30,2019
0 people found
this helpful
I bought my first home through cross keys, on the viewing I dealt with Rob who was very informative and helpful, since then I have spoken to each of the team Katherine and lynn have helped on the sales and solicitors side and dan was ...
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“Property investment...”

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Nov 21,2019
Minithumbdown
Lynn Daw
Danielle Gibbons
By: 'Paul Hazzard'
Nov 21,2019
0 people found
this helpful
I have been looking for Investment properties to purchase and I have found the help and support from Cross Keys Estates extremely useful. In particular I'd like to thank Danielle Gibbons for researching properties and to Lyn Daw for her patience, understanding and good humour ...
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“Excellent service. All staff very approachabl......”

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Nov 18,2019
Minithumbup
Rob Down MNAEA
Daniel Moore
By: 'Paul Mann'
Nov 18,2019
0 people found
this helpful
Excellent service. All staff very approachable and knowledgeable. Five years ago they dealt with my father's purchase of his house and the sale of his previous one. They did a great job dealing with a 90 year old so there was only one Agency to turn ...
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“Easy to talk to and gave genuine advice :)...”

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Nov 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Gabriella'
Nov 05,2019
0 people found
this helpful
We have recently made an offer that has been accepted after viewing the property with Katherine. Katherine was very easy to talk to and gave genuine advice about our steps about buying a property as we are first time buyers. We are really happy with ...
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By: Katherine Lane
Nov 07, 2019
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Thank you very much Gabriella :-) ...

“This is the second time I have used Cross Key......”

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Oct 31,2019
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Karen Gilbert'
Oct 31,2019
0 people found
this helpful
This is the second time I have used Cross Keys and I couldn’t be happier. Would highly recommend to anyone looking for an estate agent who cares about their customers whether buying or selling. Very pleased....
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By: Jack
Nov 01, 2019
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It was my pleasure as always. Glad it all worked out well. xx ...

“Recently purchased a property needing a lot o......”

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Oct 31,2019
Minithumbup
Daniel Moore
Katherine Lane
By: 'Victoria E'
Oct 31,2019
0 people found
this helpful
Recently purchased a property needing a lot of work through Cross Keys, they were very helpful throughout a difficult sale and even after helping with local tradesmen. Highly recommended...
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By: Daniel
Nov 01, 2019
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Thank you Victoria for the review :) Enjoy your new home. ...

“Rob really understood me as an investor...”

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Oct 21,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Ian'
Oct 21,2019
0 people found
this helpful
Rob really understood me as an investor and could see what I was looking to achieve. He gave me good pointers about minimally staging the property to extract maximum value. The guide price/range approach worked really well and the branch managed to get us ...
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By: Rob
Nov 01, 2019
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Thanks Ian, hope we can do much more business together in the future. ...

“Very friendly...”

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Oct 19,2019
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'Mr Paul Stevens'
Oct 19,2019
0 people found
this helpful
Very friendly and made us feel comfortable on viewings. Have been able to contact them when needed and email communication has been dealt with swiftly. Thank you Lynn, we wouldn't hesitate to recommend Cross Keys...
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By: Lynn Daw
Oct 22, 2019
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Thank you Paul. Lovely meeting both of you. Hope you will be very happy in your new home. ...

“Excellent staff and service. Really helpful a......”

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Oct 14,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Nicola Tomblin'
Oct 14,2019
0 people found
this helpful
Excellent staff and service. Really helpful and keep in touch and updated regularly on progress. Would definitely recommend to anyone buying their first home...
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By: Daniel
Oct 16, 2019
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Hello Nicola, thank you very much for the 5 star review and the lovely comments. ...

“Cross keys have been absolutely amazing from ......”

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Oct 14,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Georgia crowe'
Oct 14,2019
0 people found
this helpful
Cross keys have been absolutely amazing from start to finish. Everyone we have dealt with in the branch have been so friendly, helpful and just willing to go that extra mile. We didn’t have the easiest time with our solicitors but cross keys made ...
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By: Katherine Lane
Oct 14, 2019
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Thank you so much for your kind words Georgia! It's been a pleasure, best of luck in your new home with your little family :-) , exciting times! ...

“Great service, from photographs, to competiti......”

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Oct 14,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'John McCormick'
Oct 14,2019
0 people found
this helpful
Great service, from photographs, to competitive pricing, to the comprehensive feedback from viewings, the team at Connells are truly professional and helped sell my property very quickly, all with a smile and a personal touch!...
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By: Katherine Lane
Oct 21, 2019
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Thank you John :-) ...

“Top of the pops...”

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Sep 26,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Naj'
Sep 26,2019
0 people found
this helpful
From start to finish I would like to say a “Colossal” thank you to the Stoke Crosskeys team, they were very helpful throughout the purchase of our new home. Great customer service, callbacks when promised, chasing venders when promised and overall doing what they say ...
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By: Daniel
Sep 26, 2019
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Hello Naj, I am glad we could help you through the purchase. It was a pleasure and we are so happy for you and your family in your new home! ...

“What a great team!...”

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Sep 20,2019
Minithumbup
Katherine Lane
Lynn Daw
By: 'Lauren Lewis'
Sep 20,2019
0 people found
this helpful
What a lovely team!! Not a bad word to say! Thankyou so much to the Stoke team who made buying a house feel much less stressful and complicated than I thought it would be, especially Kathryn! Couldn’t of helped me more, very happy customer ...
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By: Katherine Lane
Sep 20, 2019
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Thank you so much Lauren, congratulations & i hope you both settle well in your lovely new home! :-) ...

“All of the staff were fantastic! It was a hug......”

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Sep 13,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Philip McDonnell'
Sep 13,2019
0 people found
this helpful
All of the staff were fantastic! It was a huge comfort not being close to my property myself to have the Cross Keys team close at hand. They were incredibly helpful and so quick from the point of initial contact right through to completion....
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By: Katherine Lane
Sep 16, 2019
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Thank you for the lovely review Phil, it was a pleasure working with you & thank you for choosing us! All the best! :-) ...

“Matt & Nikki...”

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Aug 31,2019
Minithumbup
Rob Down MNAEA
Lynn Daw
By: 'Matthew Cooper'
Aug 31,2019
0 people found
this helpful
Massive thank you to Lynn, Rob, Kathryn & Dan for helping me through a very difficult sale. Me and my partner was buying through cross keys and my sale fell through, although I was selling with another agent Rob managed to find me a new buyer ...
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“I have been extremely pleased with Daniel's ......”

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Aug 30,2019
Minithumbdown
Daniel Moore
Katherine Lane
By: 'L. Rose'
Aug 30,2019
1 people found
this helpful
I have been extremely pleased with Daniel's help. He has been courteous and at the same time, not intruded when I needed to think things through....
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By: Daniel
Aug 30, 2019
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Thank you for the lovely comments it was a pleasure dealing with you. ...

“Can't fault the service from all at the Stoke......”

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Aug 12,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Sam Simpson'
Aug 12,2019
0 people found
this helpful
Can't fault the service from all at the Stoke office. Katherine looked after us well and really cared about us buying our first home. Nothing was too much trouble. Cheers for making it special....
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By: Katherine Lane
Aug 12, 2019
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Thank you so much Sam! I hope you are both settling into your new home well :-) ...

“Had a very good service throughout from this ......”

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Aug 04,2019
Minithumbup
Danielle Gibbons
By: 'Louise Howe'
Aug 04,2019
0 people found
this helpful
Had a very good service throughout from this agency. My main contact Phil,, in the beginning was very knowledgeable about the local area and spent lots of time going through my options, even if it was the right time to sell my particular property, and ...
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By: Danielle Gibbons
Sep 05, 2019
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Thank you for your kind review Louise, we really appreciate it. ...

“Excellent Service...”

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Aug 04,2019
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Andrew Hardingham'
Aug 04,2019
0 people found
this helpful
Efficient and helpful service. Many thanks to Jack and the team for listing, marketing and letting our appartment in the Barbican area of Plymouth. Excellent service...
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By: Lynne Duncan
Aug 05, 2019
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Thank you for a lovely comment Andrew. ...

“High Praise for a High Class Customer Experience....”

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Aug 02,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Ian Putt'
Aug 02,2019
0 people found
this helpful
I have nothing but praise for the team at Cross Keys who sold my property within 3 weeks of listing. Jack gave sound advice as I decided what Estate Agent to list with and Rob and Katherine were superb throughout the many viewings that they lined ...
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“I found Cross Keys to be very honest and they......”

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Aug 01,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Penny Thomas'
Aug 01,2019
0 people found
this helpful
I found Cross Keys to be very honest and they gave me great advice on how to present my property. Rob took excellent pictures of my property which made my property look really good in the photographs....
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“Thank you for your hard work, thank you for y......”

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Jul 31,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Aaron baker'
Jul 31,2019
0 people found
this helpful
Thank you for your hard work, thank you for your patients with me and thank you for helping me but my first house! Honestly so happy with the service I've had since day one (that's a long time ago lol) and would like to thank ...
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By: Katherine Lane
Jul 31, 2019
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You're more than welcome Aaron, we are all so pleased it's worked out well. Thank you so much for your lovely comment! ...

“An excellent team....”

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Jul 30,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Mr Buyer'
Jul 30,2019
0 people found
this helpful
An excellent team. They helped me a lot during my property search. They answered my questions quickly and were very knowledgeable....
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By: Katherine Lane
Jul 30, 2019
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Thank you for your kind words :-) ...

“Great service. Friendly, reliable and trustw......”

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Jul 29,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'H Leigh'
Jul 29,2019
0 people found
this helpful
Great service. Friendly, reliable and trustworthy. This is my second time using cross keys; I wouldn't use anyone else. Highly recomended...
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By: Rob
Jul 30, 2019
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Thanks for your comments, fingers crossed for a smooth sale and we appreciate you coming back to us! ...

“Rob came to value my house to put on the mark......”

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Jul 29,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Vikki'
Jul 29,2019
0 people found
this helpful
Rob came to value my house to put on the market. My house wasn't a basic sell as came with complications/restrictions to who I could see it to, so I was concerned it may have trouble selling. Rob managed to find me a buyer ...
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By: Rob
Jul 30, 2019
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Thanks Vikki ...

“Rob was amazing, produced beautiful photograp......”

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Jul 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Helen Soliman'
Jul 23,2019
0 people found
this helpful
Rob was amazing, produced beautiful photographs to highlight each room and completed the whole process in a short time. Every viewing was booked for a convenient time to suit me and I received text prior to each viewing, together with follow up. Kathie was so ...
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By: Katherine Lane
Jul 23, 2019
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Thank you Helen, it was a pleasure to be able to sell your beautiful home & thank you for looking after me in the awful weather! :-) ...

“If like us you have a house to sell in Stoke ......”

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Jul 03,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Susan Wallace'
Jul 03,2019
0 people found
this helpful
If like us you have a house to sell in Stoke or the surrounding area, then you won't do better than to use Cross Keys as your agent. An independent firm, their market knowledge and customer database proved invaluable. Their focused marketing and attention to ...
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By: Rob
Jul 31, 2019
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Thanks Susan, so pleased everything went so well and thanks again for your comments ...

“As first time buyers with little experience o......”

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Jun 29,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Lauren Flower'
Jun 29,2019
0 people found
this helpful
As first time buyers with little experience or knowledge, Katherine immediately put us at ease with a friendly and professional house viewing. Nothing has been too much trouble for Katherine and Rob throughout the whole process, answering any questions we had! Communication has been great ...
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By: Katherine Lane
Jul 01, 2019
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Thank you for your lovely comment Lauren! It's been a pleasure helping you find your dream home :-) ! ...

“Brilliant service by Rob and all at Cross Key......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Melinda Groves'
Jun 27,2019
0 people found
this helpful
Brilliant service by Rob and all at Cross Keys for both buying and selling. I would recommend them above all others...
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Staff picture Jack Merriott MNAEA MARLA
(194)
Staff picture Rob Down MNAEA
(233)
Staff picture Craig McMillan Duncan MNAEA MARLA
(28)
Staff picture Carol Huxham
(45)
Staff picture Daniel Moore
(54)
Staff picture Danielle Gibbons
(142)
Staff picture Katherine Lane
(48)
Staff picture Jo Rees
(42)
Staff picture Fiona Hardie
(39)
Staff picture Lynne Duncan
(38)
Staff picture Lynn Daw
(4)
Staff picture Yvette Beer
(4)
Staff picture Fiona Wetton
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Stoke Plymouth, Plymouth, PL3