“Totally useless and incompetent. I wish I had read the ......”

Sep 29,2008
By: 'Not happy'
Sep 29,2008
3 people found
this helpful
Totally useless and incompetent. I wish I had read the other online reviews first. I have never written an online review in my life, but felt it necessary. I would avoid them at all costs. I know estate agents don't have the best reputation for service, but this is new level. Admin team is impossible to get a hold off, are rude and unhelpful. They take no responsibility for the representations they make and hide behind the fine print. Without a doubt the worst experience I have had letting a place in London.
Was this helpful? Yes
By: Alex Savill
Oct 07, 2008
Dear "Not Happy",

We take the satisfaction of our clients extremely seriously. It is regrettable you have experienced a lower level of service then we would like. We offer our sincere apologies for any inconvenience caused.

Please contact me to discuss the matter so we can investigate why you experienced a poor level of service and the changes we can make to ensure this does not happen again.
Yours Sincerely
Alex Savill
Lettings Manager @ Duck&Hedges Ltd

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Duck and Hedges

71 South Side Clapham, London
Greater London

020 8682 8777

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