Totally useless and incompetent. I wish I had read the other online reviews first. I have never written an online review in my life, but felt it necessary. I would avoid them at all costs. I know estate agents don't have the best reputation for service, but this is new level. Admin team is impossible to get a hold off, are rude and unhelpful. They take no responsibility for the representations they make and hide behind the fine print. Without a doubt the worst experience I have had letting a place in London.