Apr 02,2015
By: 'Simon'
Apr 02,2015
0 people found
this helpful
Overall a good experience, but had a feeling sometimes that Heritage's policy's made my life a little more difficult, this in no way was Aimee's fault. As an example the handing over pack comprised of mostly documents that we had all ready received and the deposit certificate could of been forwarded on to us as the keys were already at the property with the Landlord, moving day was made more tricky with an unnecessary journey's to the agent. Aimee was very professional and did her best to accommodate with viewings and any questions that we had in a timely fashion. Also we felt that although fees were in line with other agents, half of the rental value so early on to secure the property was unreasonable and not a practice carried out by other agents, this also created unnecessary journey's to the agent.
Comment on agent fees
we felt the fee of half the rental value to secure the property was a little unreasonable.
Was this helpful? Yes
By: Sharon Parnell
Jun 10, 2015
Thank you Simon, for taking the time to provide us with feedback. Maintaining a excellent customer service - is crucial to our business, and appreciate all feedback given. I would just like to point out that the initial payment which you made to reserve the property - was not a "fee", it was in fact half of your first months rent, which was then deducted from your final balance. Our fees, and property application process is available to view on our website. Please do not hesitate to contact me if you wish to discuss our services, or require any further information. Kind regards Sharon Parnell, Residential Lettings Manager. sharon.parnell@heritageproperty.co.uk 01926 859216

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Heritage Property

1 Warwick Road Kenilworth

01926 859216

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