Kelly Homes (UK) Ltd
Birmingham, B47
3.1/5, 7 reviews
56% recommended
67% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“I have to do nothing more than agreeing with the ......”

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Apr 02,2015
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By: 'One among the many harassed customers'
Apr 02,2015
3 people found
this helpful
I have to do nothing more than agreeing with the other two customers. If privileged I would have chosen no stars and ''pathetic'' from drop down.

Mr. Kelly and his staff are outright brash,rude and treat prospective buyers (at least me) with an attitude ''beggars cant choose''!! I say this because, Katie one of the staff who works for Mr. Kelly said (or screamed) that the vendor is a rich man and doesn't have time to answer your silly questions. All that I asked is the details of a fairly obvious building regulation and planning permission violation.

I had visited the property that I liked (actually loved) three times with my family. With great difficulty I managed to convince my family that the property would be a great investment ( which it is) and finally even agreed to pay a ridiculous price for the current trend Birmingham property market ( please note ''Kellies'' have been trying to sell this from 2008, Good luck! not far from hitting a decade's worth of fruitless effort). Finally when I said Mr. Kelly that I am looking to rent out a property in the neighborhood and made a request to rent out the 'same property to be bought' until the sale goes through, Mr Kelly said '' I will speak to the vendor and arrange it all, don't bother to rent out anything and pay rent for another 6 months''. Later, when I got back to him in 2 days time Tom was so rude to me and screamed at the top of his voice saying '' I have the memory like an Elephant. I remember what I said. I never said what you are saying now, you are changing your words. See, you are not getting that house to rent out. The vendor is a millionaire who drives a 125,000 car ( as if it matters to me), he cannot kick his tenants out (who are not even tenants). Period!!! Do you understand,period!!! I am a busy man too and I cant waste my time about your unreasonable demands!!!''

I cant believe that he is still running an estate agency. He also said that he is an amazing sales man and he can sell anything. Well done, I can see a great seller in you. In fact you are so good at losing a sale you made ( actually not because of your skills, but just because I fell in love with the property).
Net result is, I decided to drop the property which I loved ( still love). I still cant get my head around on what makes him feel 'SO BIG and SO FULL OF HIMSELF''.

Tom, you gotta calm down, if not you will see many prospective customer walking away like me. All that I was bothered to make sure is 'no business from me to you'' after your rand at me. I feel pity for the vendor who has trusted you to sell the house. for 8 YEARS.

As I said before I hung up the phone last time we spoke '' I loved the property, but I dislike you and your attitude''. Forgot to tell you that day, I dislike your staff too except Jacqueline ( she is kinda ok, way below the gold standard of rudeness you fellows have set in your firm). When I spoke to many other agents, I heard from them all on the notorious reputation you have built for yourself in the West Midlands too, from the fairly nice guy to the rude, brash, full of yourself you.

Well done!! Looks like money can do a lot!! ( of damage)

God bless you!!
What agent could do to change your mind?
Just behave like human beings. A bit of humility won't hurt anyone!!
Attached Filesnbsp;
Comment on agent fees
Dropped before I got there.
Was this helpful? Yes
By: KH
Nov 27, 2017
Here at Kelly Homes we take our business very seriously and we always welcome feedback good or bad so that we may learn from it and strengthen ourselves further - however this reviewer is a mystery to us as we received no feedback of this nature around this time or a complaint which we would always have been happy to deal with directly and face to face - indeed it seems somewhat personal, confusing and emotional rather than factual. We pride ourselves on our overall customer service rating of 90% and welcome anyone to come and view all our customer feedback questionnaires which are available for inspection at anytime these include both good and some not so good reviews, as we operate a professional, open and transparent approach to our business. It makes it difficult to respond specifically when the reviewer is "anonymous" and we doubt the authenticity and credibility of it as it contains false information - indeed if we had been trying to sell a property for 8 years we would question ourselves! We have never had a property take 8 years to sell, very rarely over 8 months and we have never screamed at or would use those words/language to any person/client - we always aim to act professionally and courteously at all times. As a small local family business we very much appreciate and respect the local community within which we work and live ourselves and the people moving in and out of it.

Kelly Homes

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Opening Hours
Address

Kelly Homes (UK) Ltd
7 Drakes Cross Parade, Alcester Road
Birmingham
Hereford and Worcester
B47 5HD

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £250,000 £415,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 2 0 1 2 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Had a really great experience buying our first property ! Little ......”

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Feb 05,2018
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By: 'Kayleigh and Ben'
Feb 05,2018
0 people found
this helpful
Had a really great experience buying our first property ! Little bungalow in an idilic cul de sac. We had great communication and professionalism throughout. Couldn't rate the team higher! Will be using the company again when we decide to sell in years to come!...
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“We chose Kelly Home as my first impression of Tom ......”

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Jan 11,2018
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By: 'Mrs Greenshields'
Jan 11,2018
0 people found
this helpful
We chose Kelly Home as my first impression of Tom Kelly was professional in very friendly manner. I needed to sale our house fast and thought Tom would be the one to sale it. The office staff were excellent especially Pauline. Our completion date was ...
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Comment on agent fees
Compared to other two agents Kelly Home fee was percentage based while the other agents were cheaper but set fee. I preferred Kelly Home fee because our house sale price would matter to them while other agents in the area had set fee is didn't matter to them how much our house was worth.
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“We have high regard for the staff at Kelly Homes ......”

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Jan 11,2018
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By: 'Hollywood'
Jan 11,2018
0 people found
this helpful
We have high regard for the staff at Kelly Homes in their capacity as letting agents over the last 4 years and for their efficiency in dealing with a house sale for us in 2017. Pauline and Katie were both extremely professional in ensuring the sale went ...
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Comment on agent fees
Average
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“We found Pauline Kelly to be most helpful when selling ......”

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Jun 06,2017
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By: 'Ian'
Jun 06,2017
1 people found
this helpful
We found Pauline Kelly to be most helpful when selling my Mother's house (completion May 2017). We were always dealt with in a professional manner and as the house was empty and neither I nor my brother live in the area she always prepared to do ...
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Comment on agent fees
We chose Kelly's although the fees were not the cheapest quoted - of three agents they were in the middle. Our choice was also because of location.
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“I have to do nothing more than agreeing with the ......”

Share on :
Apr 02,2015
Minithumbdown
By: 'One among the many harassed customers'
Apr 02,2015
3 people found
this helpful
I have to do nothing more than agreeing with the other two customers. If privileged I would have chosen no stars and ''pathetic'' from drop down. Mr. Kelly and his staff are outright brash,rude and treat prospective buyers (at least me) with an attitude ...
read full review
What agent could do to change your mind?
Just behave like human beings. A bit of humility won't hurt anyone!!
Attached Filesnbsp;
Comment on agent fees
Dropped before I got there.
Was this helpful? Yes
By: KH
Nov 27, 2017
View all comments (1)
Here at Kelly Homes we take our business very seriously and we always welcome feedback good or bad so that we may learn from it and strengthen ourselves further - however this reviewer is a mystery to us as we received no feedback of this nature around this time or a complaint which we would always have been happy to deal with directly and face to face - indeed it seems somewhat personal, confusing and emotional rather than factual. We pride ourselves on our overall customer service rating of 9 ...

“WARNING!!! Never use kelly homes, avoid them! I purchased my ......”

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Mar 03,2014
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By: 'Gurditta swali'
Mar 03,2014
1 people found
this helpful
WARNING!!! Never use kelly homes, avoid them! I purchased my house through them several months ago and they refused to give me my new house keys! I owned the property for 3 days before they would hand them over. On the phone a member of staff ...
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What agent could do to change your mind?
Give me MY house keys after my mortgage was paid
Attached Filesnbsp;
Was this helpful? Yes
By: KB
Jul 11, 2014
View all comments (1)
In response to the review by Gurditta Swali posted on the 3rd March on the All Agents Review Website. Firstly, we will outline the background to Mr Swali’s house purchase. We were instructed by an asset management company to sell a Druids Heath property. Mr. Swali placed an offer which was accepted formally. Throughout the process we liaised regularly with Mr. Swali, solicitors and the asset management company to a successful exchange of contracts. Unfortunately, on the day of completi ...

“I was really disappointed with the level of service and ......”

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Dec 12,2013
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By: 'Dsmi G'
Dec 12,2013
1 people found
this helpful
I was really disappointed with the level of service and professionalism displayed by Kelly Homes. Tom Kelly owner of the business is very brash, opinionated and downright rude, this filters down as being a completely acceptable way to deal with clients by his staff making ...
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What agent could do to change your mind?
Shown more common courtesy and displayed basic customer service skills.
Attached Filesnbsp;
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By: Kelly Homes
May 13, 2014
View all comments (1)
We always welcome feedback, good or bad as it allows us to strengthen our business and meet our customers’ needs. Having successfully operated in this area with over 2000 transactions in the last 13 years we haven’t always got it right but have maintained a customer feedback rating of over 90%. All clients and potential future clients are welcome to call into our Wythall office at Drakes Cross Parade to view all our customer feedback questionnaires which are available for inspe ...
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Awards won by Kelly Homes (UK) Ltd, Birmingham B47 5HD


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