“Unfortunately they did not pay us the deposit paid to ......”

Apr 02,2015
By: 'OLumley'
Apr 02,2015
2 people found
this helpful
Unfortunately they did not pay us the deposit paid to them by our tenants. We have been calling them since January, and they kept promising to pay the deposit into our account. Richard Sweet promised us that it would be paid into our account by the end of the day/ and then stopped answering the telephone. The tenants went down to the office today and appearantly it is closed down. We have already complained to the Ombudsman but they have not responded to the Ombudsman's letter either.
Was this helpful? Yes
By: Spencer Fortag
Apr 28, 2015
I was very sorry to hear of peoples problems and losses with this company. Not only am I a local agent owner, I am also the regional representative for ARLA (Association of Residential Letting Agents) and its companies like this that affect the reputation of legitimately run Letting Agencies. ARLA regulated agents HAVE to carry Clients Money Protection insurance, which protects against this very situation. I know that is little help now, but certainly something to consider when instructing your next agent.

I am happy to be contacted to provide any help or advice I can, although it seems for now that there is very little people can do to get their money back as the company had limited assets. I would suggest that people should contact the police as there may be a criminal case for the directors to answer and at the very least directors can be disqualified from being able to be directors ever again.

I can be contacted directly at spencer@docksidekent.com

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Sweet Property Services

175 High Street Rochester

01634 843300

Opening hours

As Seen On

Find the Best Agent to
Sell or Rent Your Home