Universal Square, Manchester, M12
4.7/5, 2547 reviews
94% recommended
90% sales valuation accuracy
92% sales fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“While selling within one week of getting on board with ......”

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Apr 01,2015
Minithumbup
James
Jessica
By: 'Dave'
Apr 01,2015
0 people found
this helpful
While selling within one week of getting on board with Springbok was partially luck, the handling of our sale was excellent. Unlike other estate agents who promise contact and reviews, Springbok did exactly what they promised and we knew what was happening all through the process. Their team, particularly Jess were helpful and cheerful throughout. Every request we made was chased up quickly and if no immediate resolution was found they stayed with it until it was resolved. A definite RONSEAL business!
Was this helpful? Yes
By: springbok group
Apr 02, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to James & Jessica. We are extremely happy to hear that you felt we were helpful and quick to respond. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok

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Opening Hours
Address

Springbok Properties
1 Universal Square, Devonshire Street North
Manchester
Greater Manchester
M12 6JH
0800 068 7935

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 92% £22,500 £10,000,009
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 3 8 1 1172 60 1070 46 59 53
Areas covered
  • National
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Latest Properties

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Images & Videos

“Jamie is a get things done type of person and......”

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May 06,2021
Minithumbup
By: 'Nicole'
May 06,2021
0 people found
this helpful
Jamie is a get things done type of person and it resonates with me. Excellent customer service and highly recommend both, Jamie and Springbok properties. Thank you...
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Was this helpful? Yes
By: Springbok Customer Services
May 06, 2021
View all comments (1)
We’re so pleased that you would recommend us and that you had such a positive experience! We will definitely pass this onto Jamie, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Slow to get viewing started also kept sending......”

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May 03,2021
Minithumbup
Jess
Natalie
By: 'Rab McGee'
May 03,2021
0 people found
this helpful
Slow to get viewing started also kept sending different agents to show my home. Sold within a cpl of months but at a loss to myself. I agreed a sale price that I was happy takin to get the house gone quick due to marriage ...
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“Thank you Jessie Thornton...”

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Apr 30,2021
Minithumbup
By: 'Linda'
Apr 30,2021
0 people found
this helpful
Having not heard of this company before I was I slightly worried at 1st. However from phoning for my 1st viewing to the vendor accepting my offer and the property now 'under offer' and taken off the market has taken less than 1week. 2 viewings-1 organised ...
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you so much for leaving us this wonderful review, we’ll certainly pass it on to the Jessica who we’re sure will be really glad to hear it! We are so pleased to learn that you had such an excellent experience with us and that we could provide a quick service for you. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Fantastic...”

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Apr 30,2021
Minithumbup
Junaid
By: 'Rebecca'
Apr 30,2021
0 people found
this helpful
He has always been aware of the needs we had, for me he has been a very attentive and friendly person....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so happy to have been able to help you, we’ll certainly pass this onto Junaid, too! Thank you for leaving us your feedback. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“We were very impressed with the service we go......”

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Apr 30,2021
Minithumbdown
Lewis
By: 'Elizabeth'
Apr 30,2021
0 people found
this helpful
We were very impressed with the service we got from the company from start to finish from Karen who gave us all the information we needed to no then from quynh and Jodie and then Lewis done everything he could to keep us up to ...
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By: Springbok Customer Services
May 05, 2021
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Thank you for leaving us this review! We’re glad to hear that you had a good experience. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“really easy & hassle free always informed you......”

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Apr 30,2021
Minithumbdown
Lewis
By: 'Jane'
Apr 30,2021
0 people found
this helpful
really easy & hassle free always informed you on the process and what was happening and didn't have any time wasters as they take this hassle away from you before accepting viewings....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you for taking the time to leave us a review! We’ll pass your feedback onto the team. We’re glad that we could give you excellent service. Please don’t hesitate to contact us should you need to. Warmest Regards, springbok Customer Services ...

“I highly recommend Springbok, especially Kira......”

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Apr 29,2021
Minithumbup
Kiran
By: 'Melissa Biddlecombe'
Apr 29,2021
0 people found
this helpful
I highly recommend Springbok, especially Kiran who worked closely with myself to guarantee the best price for the purchase of a property. He constantly communicated in a professional and polite manner, providing me with the information I require and listening to my opinion and suggestions. ...
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By: Springbok Customer Services
May 05, 2021
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Thank you so much for leaving us this wonderful review, we’ll certainly pass it on to the Kiran who we’re sure will be really glad to hear it! We are so pleased to learn that you had such an excellent experience with us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Quick and helpful service, kept me informed a......”

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Apr 29,2021
Minithumbup
Natalie
joanne
By: 'Mandi'
Apr 29,2021
0 people found
this helpful
Quick and helpful service, kept me informed and updated throughout the sales progression and always had time to talk through options....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased that you would recommend us and that you had such a positive experience! We will definitely pass this onto the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Ben Taylor was excellent...”

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Apr 29,2021
Minithumbup
By: 'Henry Montgomery'
Apr 29,2021
0 people found
this helpful
Ben Taylor kept us informed of what was going on and manged to have the house sold within a week....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you so much for leaving us a review. That is excellent to hear how quick the sale could be achieved for you! Congratulations. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Lewis was absolutely brilliant! I panicked wh......”

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Apr 29,2021
Minithumbup
Lewis
By: 'Sq111'
Apr 29,2021
0 people found
this helpful
Lewis was absolutely brilliant! I panicked when things didn't look like they were going too well at first and he completely calmed my nerves, talked me through everything and ended up getting me an offer on my property that was better than I was expecting! ...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you for taking the time to leave us your feedback, we’ll pass this onto Lewis too! Congratulations on your sale, we’re really glad we could help. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Excellent service , very professional, thanks......”

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Apr 29,2021
Minithumbup
By: 'Dave'
Apr 29,2021
1 people found
this helpful
Excellent service , very professional, thanks to Vicky , and Becky 2 of the best estate agents I have dealt with thanks girls...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased that you had such a positive experience! We will definitely pass this onto the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“As a first time property buyer I found Lewis ......”

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Apr 29,2021
Minithumbup
Lewis
By: 'Morwenna'
Apr 29,2021
0 people found
this helpful
As a first time property buyer I found Lewis particularly helpful. From booking the initial viewings to support when making an offer. He was friendly and answered all my questions (there were lots). Springbok have been great and Lewis is an asset to them!!...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased to have been able to achieve a sale for you and that you are so happy with the service received. We’ll pass this onto Lewis who’ll be really glad to hear it! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“They advertised that they could sell a proper......”

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Apr 29,2021
Minithumbup
Ben
Pearl
By: 'Tracy Ketley'
Apr 29,2021
0 people found
this helpful
They advertised that they could sell a property within 4 - 6 weeks and we accepted an offer on ours by the end of the 5th week. It was good dealing with a company that actually did what it advertised....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you so much for leaving us this wonderful review, we’ll certainly pass it on to the Ben who we’re sure will be really glad to hear it! We are so pleased to learn that you had such a great experience for you. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Sold within 4 days , each step was explained ......”

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Apr 29,2021
Minithumbdown
Peter
Jess
By: 'Peter'
Apr 29,2021
0 people found
this helpful
Sold within 4 days , each step was explained step by step from when I first contacted springbok about selling the property to the sale, a very very polite and professional service....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you had a great experience with us throughout. We’ll pass your feedback onto Jessica. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“The whole experience of buying the property a......”

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Apr 29,2021
Minithumbup
Junaid
By: 'Arby'
Apr 29,2021
0 people found
this helpful
The whole experience of buying the property and taking it off the market was clear and straight forward. Junaid helped a lot...
read full review
Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We are delighted to hear that you had a great experience with us, we’ll pass this feedback onto Junaid! Thank you for taking the time to leave us a review. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Excellent service . Very polite, understandab......”

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Apr 29,2021
Minithumbup
By: 'Monica'
Apr 29,2021
0 people found
this helpful
Excellent service . Very polite, understandable. Easily could be recommended further. Quick responses. I had good experience buying a property through them....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re really pleased to hear that we could help you purchase a property. We’ll definitely pass this wonderful feedback onto Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Ben Taylor was excellent in the process of bu......”

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Apr 29,2021
Minithumbup
Ben
By: 'Kai'
Apr 29,2021
0 people found
this helpful
Ben Taylor was excellent in the process of buying our first house, he was extremely helpful and ensured we were comfortable and had everything we needed at all times....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you for leaving us this review! We’re glad to hear that you had a good experience. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Poor service initially - two staff shone out to aid completion of deal...”

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Apr 29,2021
Minithumbdown
Kiran
bethan
By: 'Ish & Ian S'
Apr 29,2021
0 people found
this helpful
Despite several emails sent and voice messages left, it took a representative from Springbok Properties several weeks to call us back. However, once Kiran became involved, things moved quickly. At all times Kiran was friendly, courteous and professional. His communication skills, (email and phone call), ...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you so much for taking the time to leave us your feedback, we’ll pass it on to Kiran and Bethan! We’re so pleased that you have had a great experience. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Thank you very much. I am so glad I used spri......”

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Apr 29,2021
Minithumbup
By: 'David'
Apr 29,2021
0 people found
this helpful
Thank you very much. I am so glad I used springbok to sell my house and they made the process so easy and painless I couldn't recommend them enough....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased that you would recommend us and that you had such a positive experience! We will definitely pass this onto the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“I found Lewis good to deal with. I was happy ......”

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Apr 29,2021
Minithumbup
Lewis
By: 'Dan'
Apr 29,2021
0 people found
this helpful
I found Lewis good to deal with. I was happy with the service that I received by Lewis throughout the negotiating process....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased that you would recommend us and that you had such a positive experience! We will definitely pass this onto Lewis, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Mixed feelings...”

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Apr 25,2021
Minithumbdown
By: 'Sue'
Apr 25,2021
0 people found
this helpful
My property had been up for sale with a high street estate agency for three months, with very little interest. I engaged Springbok and agreed to a substantial reduction in the asking price. Vicky Coffey was appointed Springbok’s negotiator. There was an immediate increase ...
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“Great agency...”

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Apr 24,2021
Minithumbup
Lewis
By: 'Nicolle'
Apr 24,2021
0 people found
this helpful
Very professional and friendly, especially Lewis Buddle who dealt with our case! Everything was explained accurately and we managed to get results quickly. Would definitely use this company again!...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re really pleased to hear that we could help you with your sale. We’ll definitely pass this wonderful feedback onto Lewis, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“The service was excellent, and very straight ......”

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Apr 24,2021
Minithumbup
By: 'Hartley'
Apr 24,2021
0 people found
this helpful
The service was excellent, and very straight forward to follow. She made the step simple and took timeout to answer all my questions in a timely manner....
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By: Springbok Customer Services
May 05, 2021
View all comments (1)
Thank you very much for leaving us your feedback! How wonderful to read that you had such a pleasant experience with us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Very fast and very helpful with the purchase ......”

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Apr 23,2021
Minithumbup
Ben
Tom
By: 'Amy'
Apr 23,2021
0 people found
this helpful
Very fast and very helpful with the purchase of my first home. Ben and Tom were both very helpful and were there to answer any calls and questions I had during the process of purchasing my house...
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We are delighted to hear that you had a great experience with us, we’ll pass this feedback onto Ben and Tom! Thank you for taking the time to leave us a review. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...

“Hi, i want to say that the services you provi......”

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Apr 23,2021
Minithumbup
Junaid
By: 'Vincenzo'
Apr 23,2021
0 people found
this helpful
Hi, i want to say that the services you provided for us was very good, and professional. We have been followed in every important step of the process. Thanks again Becci....
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Was this helpful? Yes
By: Springbok Customer Services
May 05, 2021
View all comments (1)
We’re so pleased to have been able to help you and that you are so happy with the service received. We’ll pass this onto the team who’ll be really glad to hear it! Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

CustomerServiceManager@springbokgroup.co.uk

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: admin@tpos.co.uk
Last updated at 10:14 AM 29/04/2016 by allAgents

Awards won by Springbok Properties, Manchester M12 6JH


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Springbok Properties

Branch - Universal Square, Manchester, M12