“We have had a tough time in our flat - ......”

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Apr 01,2015
By: 'Georgie'
Apr 01,2015
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We have had a tough time in our flat - mice, mould, boiler, a difficult landlord, you name it! - but we haven't a bad word to say about Atkinson McLeod. They arranged our tenancy quickly, and guided us through the process really well - their fees are about average, and seem reasonable given how thorough and professional the lettings process was. Their admin is great and paying rent each month has been totally painless. We are soon leaving the flat and their support has again been spot on.

In the face of various issues, AM's agents have always been helpful and understanding - so much so that the Director came personally to our flat to reassure us one evening! Sophie deserves particular praise. She responds to our emails/calls quickly and is always sympathetic. The issues we have reported have been dealt with swiftly and effectively, and she has championed our cause to a landlord who doesn't want to hear about problems. She seems to genuinely care about our situation, and doesn't just prioritise the landlord's custom over our comfort - which we have had before with other agents. Of all the various staff we have dealt with, Sophie has shone through as by far the best for getting problems fixed and genuinely caring about tenants.

Overall AM's are a very good rental agent, and I would recommend them.
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Atkinson McLeod

31 Bedford Hill Balham, London
Greater London
SW12 9EY

020 8772 6106

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