Rent Locally
Edinburgh, EH6
1.3/5, 4 reviews
0% recommended
50% lettings valuation accuracy
67% lettings fee satisfaction

“Very poor customer service. They wasted our time and money. ......”

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Apr 01,2015
Minithumbdown
By: 'Boyko Nikolov'
Apr 01,2015
2 people found
this helpful
Very poor customer service. They wasted our time and money. We had to call them several times and ask to speak to the manager only to find out that the current tenant had cancelled the viewing. The manager just informed us of the cancellation and offered a token apology. I would not recommend RentLocally to anyone - they simply don't care about their customers.

My partner and I had an extremely unpleasant experience with RentLocally today. We booked a viewing and travelled from Glasgow to West Calder in rush hour traffic and gale force winds only to be stood up their agent.

We had to phone the agency three times and speak to a manager to find out that the current tenant did not give permission for us to view the property. The agent had made one attempt to contact us 20 minutes before the scheduled viewing from a private number which we could not call back.
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Opening Hours
Address

Rent Locally
185 Leith Walk
Edinburgh
City of Edinburgh
EH6 8NX
07941389192

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 67% £550 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I was interested in renting a flat from the agency ......”

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May 27,2015
Minithumbdown
By: 'Justyna'
May 27,2015
2 people found
this helpful
I was interested in renting a flat from the agency but the service I received resulted in me leaving without even seeing the flat. The lady on the phone was fairy polite however could not tell me when I can view the property. When I ...
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What agent could do to change your mind?
Could show up on time or at least call to inform he can't make it !
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“Very poor customer service. They wasted our time and money. ......”

Share on :
Apr 01,2015
Minithumbdown
By: 'Boyko Nikolov'
Apr 01,2015
2 people found
this helpful
Very poor customer service. They wasted our time and money. We had to call them several times and ask to speak to the manager only to find out that the current tenant had cancelled the viewing. The manager just informed us of the cancellation and ...
read full review
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“Extremely disappointed that rent locally cannot manage their clients to ......”

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Jan 12,2015
Minithumbdown
By: 'David Dowse'
Jan 12,2015
2 people found
this helpful
Extremely disappointed that rent locally cannot manage their clients to pay their share of communal repair bills. Has now been over a year that monies are outstanding....
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“WARNING - DO NOT RENT WITH THIS AGENCY!!! I recently ......”

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Sep 05,2012
Minithumbdown
By: 'ailandy'
Sep 05,2012
12 people found
this helpful
WARNING - DO NOT RENT WITH THIS AGENCY!!! I recently moved out of a rental flat I had with Rent Locally, and they deducted a £200 cleaning bill from my deposit, which I am still trying to get back from them. The flat was in a ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Rent Locally, Edinburgh EH6 8NX


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