Oakwood Estates
Langley, SL3
4.8/5, 50 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
82% lettings valuation accuracy
90% lettings fee satisfaction

“After amateur performances from other letting agents it was refreshing ......”

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Mar 31,2015
Minithumbup
By: 'Des Bridle'
Mar 31,2015
0 people found
this helpful
After amateur performances from other letting agents it was refreshing to have a completely professional ,efficient and courteous experience.Acquiring a home can be a stressful experience but all at Oakwood Estates dealing with my case have been totally efficient,rapid in response and activity and got me through all the stages needed without a problem.I thank them for their excellent service,will use them again in the future and would recommend them to anyone.Thank you 11 out of 10 :)
Comment on agent fees
Entirely appropriate for all the work involved which covers many areas offering security and transparency for landlords and tenants.
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Opening Hours
Address

Oakwood Estates
2 Clayton Parade
Langley
Berkshire
SL3 8HE
01753 944007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £200,000 £520,000
Lettings 82% 90% £550 £3,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 21 1 10 0 1 0 2 1
Areas covered
  • SL0
  • SL37
  • SL1
  • SL38
  • SL2
  • SL36
  • SL3
  • SL4
  • SL5
  • SL6
  • SL7
  • SL8
  • SL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“I CANT PRAISE THE HARD WORK OF THE TEAM IN TH......”

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Mar 12,2020
Minithumbup
By: 'JAN CORNISH'
Mar 12,2020
0 people found
this helpful
I CANT PRAISE THE HARD WORK OF THE TEAM IN THE LANGLEY OFFICE ENOUGH FOR SELLING OUR HOUSE . VERY PROFESSIONAL AND HELPFUL IN WHAT IS ALWAYS A STRESSFUL TIME...
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“Excellent service from Oakwood Estates.The i......”

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Mar 11,2020
Minithumbup
By: 'Paul Marsh'
Mar 11,2020
0 people found
this helpful
Excellent service from Oakwood Estates. The information given concerning the current state of the housing market in the local area was clear and concise. I was kept fully informed concerning viewings of the property and the feedback from the people viewing the property. Offers were ...
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“Quick response to any question...”

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Jun 12,2019
Minithumbup
Nigel
Kate
By: 'Hvdp'
Jun 12,2019
0 people found
this helpful
Well organised and very responsible estate agent. Replies to questions in time and thinks together with clients to achieve the best possible solution. Overall, great customer service....
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Comment on agent fees
Good
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“Professional and Honest...”

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Jun 10,2019
Minithumbup
Nigel
By: 'Sandy Foxton'
Jun 10,2019
0 people found
this helpful
Nigel is so helpful,knowledgeable and always explains things in an easy way to understand. WHENEVER I have had a problem,Nigel will get back to me and guide me through 😊Oakwood are exceptional and Advised me on my solicitor who have also been amazing....
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Comment on agent fees
Good
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“Mrs...”

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May 17,2019
Minithumbup
Nigel
By: 'Mary H'
May 17,2019
0 people found
this helpful
Nigel is so efficient and excellent in his Job title. He kept me informed right from the start when my property went Under Offer. I could not have coped without him. A true gentleman. I recommend him 110%. I cant thank him enough....
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Comment on agent fees
very good
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“Handover of property between tenants...”

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Feb 26,2019
Minithumbup
Colleen
Timothy
By: 'DT Lanlord'
Feb 26,2019
0 people found
this helpful
Oakwood's/ Tim was quick to find a replacement Tenant, Colleen McFarlane was very helpful with advice etc regarding a difficult Check out. Very helpful with obtaining Quotes to address issues with the property and providing general advice. Colleen was excellent at responding to mails in ...
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Comment on agent fees
New tenants were referred to Oakwoods after hearing about property through word of mouth - but no discount offered on Oakwood's finders fees
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“A refreshingly proactive approach...”

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Nov 14,2018
Minithumbup
By: 'The Bassetts'
Nov 14,2018
0 people found
this helpful
Top marks for these guys. Fab family business with instant results when it came to renting out my property. Initially went to them as my daughter had let a place in Datchet through them a couple of years ago and spoke highly. I wasn't disappointed. ...
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Comment on agent fees
Fair enough fees for the service offered. Prior to signing up I understood what I was getting and compared to others they offer good value for money.
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“Avoid at all costs!! Unsafe. Unreliable. Unorganised....”

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Nov 09,2018
Minithumbdown
By: 'Aggrieved123'
Nov 09,2018
1 people found
this helpful
I honestly don't know where to begin, I'm exhausted from the non stop back and forth I've been engaged in since (STUPIDLY) agreeing to rent an Oakwood Estates property. A list of the problems experienced during my tenancy is as follows: - Original viewing I ...
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Comment on agent fees
Bad
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“Really impressed with the speedy sale of my business.Professional ......”

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Oct 04,2017
Minithumbup
By: 'Rebecca Price'
Oct 04,2017
1 people found
this helpful
Really impressed with the speedy sale of my business. Professional and helpful throughout . Will use in the future and have recommended to family and friends Keep up the good work...
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Comment on agent fees
fair
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“Hi, i have been a tenant with Oakwoods for the ......”

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Mar 09,2016
Minithumbup
By: 'Nalinda'
Mar 09,2016
0 people found
this helpful
Hi, i have been a tenant with Oakwoods for the past 1 year, i would like to take this opportunity to highlight the amazing service received by Ali Shah. He has been very helpful and responsive whenever a maintenance fault has occurred and provided detailed information ...
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“I am really pleased with the service I received from ......”

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Jan 18,2016
Minithumbup
By: 'KATE.W. UXBRIDGE'
Jan 18,2016
0 people found
this helpful
I am really pleased with the service I received from Oakwood Estates. From the first viewing (with Feisal) to final documents sign and sorting all issues regarding my tenancy, they were extremely professional and helpful. Lucinda was absolutely fantastic in dealing with all administration. She ...
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Comment on agent fees
The fees are not lowest in town, but the service was worth every penny
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“Lucinda has been amazing in helping me and my partner ......”

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Oct 07,2015
Minithumbup
By: 'Kerry'
Oct 07,2015
0 people found
this helpful
Lucinda has been amazing in helping me and my partner organise our move in to our first property! She has made things really clear and straight forward and is also very quick to respond to my emails! Thank you so much Lucinda!...
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“I have been dealing with Ali Shah from Oakwoods regarding ......”

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Aug 21,2015
Minithumbup
By: 'Kam randhawa'
Aug 21,2015
0 people found
this helpful
I have been dealing with Ali Shah from Oakwoods regarding non payment of rent. This has now been dealt with. Mr Shah was very professional in dealing with this situation. I was feeling a bit stressed regarding the situation but felt better after receiving regular ...
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“Both Conor and Lucinda have been extremely helpful throughout the ......”

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Jul 26,2015
Minithumbup
By: 'Helen Hickmott'
Jul 26,2015
0 people found
this helpful
Both Conor and Lucinda have been extremely helpful throughout the process of viewing the property and all the paperwork in finalising our tenancy. They answered my many questions helpfully and happily and we have found the process of renting a property easier than expected and ...
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“Both of the staff that helped us with our flat ......”

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Jul 17,2015
Minithumbup
By: 'Angela'
Jul 17,2015
0 people found
this helpful
Both of the staff that helped us with our flat were great, they gave us regular updates and always returned our calls. They made it a very enjoyable experience. The best estate agents we have come across....
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“Oakwood a approached me after I put my property up ......”

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Jun 18,2015
Minithumbup
By: 'Mandy Smith'
Jun 18,2015
0 people found
this helpful
Oakwood a approached me after I put my property up for rent with another agent. I was very impressed with my initial with Connor. I let Oakwood market the property. Conor was excellent in his feedback his attentive professional aproach. He has found me a ...
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Comment on agent fees
Happy with fees agreed
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“Have rented two properties that have been marketed and managed ......”

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Jun 17,2015
Minithumbup
By: 'Monique'
Jun 17,2015
0 people found
this helpful
Have rented two properties that have been marketed and managed by oakwoods and service has been really good. Conor was great with regards to communication and requests between landlord and tenant Lucinda handled move in process really well And finally... Callum is great post move ...
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“I have been using Oakwoods for 5 years now and every ......”

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May 09,2015
Minithumbup
By: 'lubna'
May 09,2015
1 people found
this helpful
I have been using Oakwoods for 5 years now and every year I am impressed by how satisfied I am with their service. They keep me updated on all things which concern me and have found me fantastic tenants who have been thoroughly vetted. They also ...
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Comment on agent fees
I think renewals should be slightly cheaper ;-)
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“I found that using oakwoods estates was a very easy ......”

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May 09,2015
Minithumbup
By: 'Charles'
May 09,2015
0 people found
this helpful
I found that using oakwoods estates was a very easy process. Out of all the staff members they were very easy to communicate with and get a hold of. They made moving out such a stress free process and went above and beyond their call ...
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“After amateur performances from other letting agents it was refreshing ......”

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Mar 31,2015
Minithumbup
By: 'Des Bridle'
Mar 31,2015
0 people found
this helpful
After amateur performances from other letting agents it was refreshing to have a completely professional ,efficient and courteous experience.Acquiring a home can be a stressful experience but all at Oakwood Estates dealing with my case have been totally efficient,rapid in response and activity ...
read full review
Comment on agent fees
Entirely appropriate for all the work involved which covers many areas offering security and transparency for landlords and tenants.
Was this helpful? Yes

“I would like to Thank Lucinda Swaney and Callum for ......”

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Feb 19,2015
Minithumbup
By: 'Mrs Butt'
Feb 19,2015
0 people found
this helpful
I would like to Thank Lucinda Swaney and Callum for all the support they provided us in our recent move. These guys have been superb and totally professional in every way. Both answered our queries in a very good time and were polite and approachable ...
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“I would like to thank Lucinda and Bradley for their ......”

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Feb 19,2015
Minithumbup
By: 'Judith'
Feb 19,2015
0 people found
this helpful
I would like to thank Lucinda and Bradley for their help and support in helping me to move into my new life here in Windsor. They have been professional and have replied in very short period to all my queries. I hardly recommend to work ...
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“Excellent service from Oakwood Estates, Conor dealt with the property ......”

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Feb 09,2015
Minithumbup
By: 'Baz'
Feb 09,2015
0 people found
this helpful
Excellent service from Oakwood Estates, Conor dealt with the property very professionally. This is the second property we have let through Oakwood Estates and will continue to use them....
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“Overall we found dealing with Oakwood Estates to be a ......”

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Jan 05,2015
Minithumbup
By: 'Neil'
Jan 05,2015
1 people found
this helpful
Overall we found dealing with Oakwood Estates to be a very positive experience. They were polite, friendly and most importantly kept us regularly updated on progress with our vendor. Oakwood understand the local housing market and this was clearly demonstrated through our interactions with them. ...
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“I had a good experience with Oakwood Estates. My queries ......”

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Oct 30,2014
Minithumbup
By: 'Namrata'
Oct 30,2014
0 people found
this helpful
I had a good experience with Oakwood Estates. My queries are deal in timely manner. Staff is very helpful. Would recommend them....
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“Oakwood Estates have been providing lettings and property management services ......”

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Oct 28,2014
Minithumbup
Timothy
By: 'Sach Kumar'
Oct 28,2014
0 people found
this helpful
Oakwood Estates have been providing lettings and property management services to us for over 2 years. I have found them to be efficient, proactive and available 7 days a week. In all my dealings with the company, I feel that they have provided us with excellent service. ...
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Comment on agent fees
Reasonable
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“I found the lettings department to be extremely helpful - ......”

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Oct 26,2014
Minithumbup
By: 'Hisam'
Oct 26,2014
0 people found
this helpful
I found the lettings department to be extremely helpful - I liaised with Callum to be extremely, who was always available, responsive, helpful and always proactive. Thanks for an excellent service....
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“We are so pleased in being given the opportunity to ......”

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Oct 18,2014
Minithumbup
By: 'Mr and Mrs Sharma'
Oct 18,2014
0 people found
this helpful
We are so pleased in being given the opportunity to give a review. We have been using Oakwood Estates for a couple of years. Our daughter recently sold her property through Oakwoods and she has referred to them as "brilliant". Prior to that we used ...
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“Our experience with Oakwood Estates has been timely, complete and ......”

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Sep 30,2014
Minithumbup
By: 'Kim Mueller'
Sep 30,2014
0 people found
this helpful
Our experience with Oakwood Estates has been timely, complete and consistent in all cases. Our home had several plumbing concerns from the beginning and Callum and Kiran were very responsive to our needs working with British Gas to secure corrections. All emails and phone calls ...
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“I have been dealing with Oakwood, as a letting agent ......”

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Sep 23,2014
Minithumbup
By: 'Belinda'
Sep 23,2014
0 people found
this helpful
I have been dealing with Oakwood, as a letting agent for the last 6 years and I have had only the most positive experience. They have been efficient, helpful and courteous at all times. They have taken out all the stress of owning a buy-to-let. Many ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure


Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.


This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.


If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.


Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.


Alternatively, you can contact our Head office:


Fax: 01753 889051

Email: enquiries@oakwood-estates.co.uk

Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP

In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.


If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.

Last updated at 5:25 PM 05/09/2019 by Elle Godfrey

Awards won by Oakwood Estates, Langley SL3 8HE


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