“We had the misfortune of dealing with this agency. The ......”
1 Star Review
Oct 12,2011
By:
'Morgan'
Oct 12,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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We had the misfortune of dealing with this agency. The flat was ok but the staff in the office are absolutely rude and most unhelpful (to be fair, Adam, the young guy, is an exception to this). D. and C. unfortunately lack in any sort of common sense with regards to good communication and customer service.
They never get back to you, they need CONSTANT chasing for any little issue, and they are more than happy to accuse us that we are late for payment the day BEFORE we are due and will not take the blame for anything...forget any apologies or acknowledgement of your efforts, they are not quite as professional or even basically decent to do that.
What agent could do to change your mind?
They could have done their job. Show respect, be polite, be professional, learn a bit of customer service, do things within a reasonable time frame without needing to be chased for OVER A MONTH for the smallest issue.
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