Bromley, BR1
4.7/5, 87 reviews
94% recommended
90% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Michelle was very very pleasant and helpful when dealing with ......”

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Mar 31,2015
Minithumbup
Michelle
By: 'Yvonne firth'
Mar 31,2015
2 people found
this helpful
Michelle was very very pleasant and helpful when dealing with the property .
Our credit references etc went through very quickly!
Asked loads of questions but wasn't made to feel I was a nuisance ... Would highly recommend Letzone to friends etc...
Rob showed us around property and let us take our time and also was very helpful.
Thankyou to you all for your help and support ..
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Opening Hours
Address

Letzone
10 Pines Road
Bromley
Kent
BR1 2AA
02083139075

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 95% No Data No Data
Lettings 93% 94% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 0 38 4 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

“Toxic...”

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Jun 05,2019
Minithumbdown
By: 'Reflections'
Jun 05,2019
2 people found
this helpful
To say Letzone is Toxic is an understatement, these people are the worst of the worst, and no estate agent can be any lower than this. If you are currently renting through this estate agent, be prepared to fight for every penny of your deposit. ...
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Comment on agent fees
They claim this out of your holding deposit by making bogus claims towards your deposit
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“Avoid. Very greedy & unhelpful ....”

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Oct 01,2018
Minithumbdown
Michelle
By: 'Obey the wind'
Oct 01,2018
3 people found
this helpful
Avoid Avoid Avoid. This lady pressurised us to make another 1 month rent payment because we were unable to move out on the exact checkout date even though we kept her up to date with the situation surrounding our search. After the payment was made, she ...
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Comment on agent fees
Bad
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“Great Overall...”

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Sep 23,2018
Minithumbup
Michelle
By: 'M Shah'
Sep 23,2018
0 people found
this helpful
I found Letzone easy to work with, straightforward and overall I am happy with the new flat and the service they have provided. Both Michelle and Danielle have been available to take my calls and reply to messages and emails in a timely fashion with ...
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Comment on agent fees
I found the fees charged by Letzone to be reasonable and competitive.
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“Five Star Service...”

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Aug 23,2018
Minithumbup
Michelle
By: 'Judith Davis'
Aug 23,2018
1 people found
this helpful
I have moved into a property managed by Michelle and I am very happy with all the help given to me during the process. They were professional, helpful, responsive in answering questions,and were even able to bring forward my move in date, which was ...
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Comment on agent fees
The agents fees were fine.
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“Good service. Arranged for visits at flexible time. Good neighbourhood. ......”

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Feb 04,2018
Minithumbup
Michelle
By: 'Highland Road tenant'
Feb 04,2018
1 people found
this helpful
Good service. Arranged for visits at flexible time. Good neighbourhood. Well maintained common area. overall, good. Good service by Michelle....
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Comment on agent fees
Good and reasonable
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“Warning!!! Letzone are absolutely Toxic. In my 25 years of working ......”

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Jan 03,2018
Minithumbdown
By: 'Patrick Hanly'
Jan 03,2018
6 people found
this helpful
Warning!!! Letzone are absolutely Toxic. In my 25 years of working in the London property industry I never come across a more pathetic example of people that have absolutely no idea what they are doing. From the moment they handed over the dirty ill-prepared apartment to ...
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“I was very pleased with the professional service that Michelle ......”

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Oct 05,2017
Minithumbup
Michelle
By: 'Linda'
Oct 05,2017
3 people found
this helpful
I was very pleased with the professional service that Michelle at Letzone provided which resulted in her finding me suitable professional tenants (Doctors) for my rental property in Bromley. I have always been able to contact her when I needed to and her advice was ...
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Comment on agent fees
Good.
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“Excellent, prompt and courteous service. We let two flats within ......”

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Oct 01,2017
Minithumbup
Michelle
Jennie
By: 'MJR'
Oct 01,2017
4 people found
this helpful
Excellent, prompt and courteous service. We let two flats within the last month. In one the new tenants moved in within one and half hours of the old ones leaving!...
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Comment on agent fees
Very fair.
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“As a letting agent there were average. did what was ......”

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Jun 30,2017
Minithumbdown
By: 'KS'
Jun 30,2017
5 people found
this helpful
As a letting agent there were average. did what was required. It was when the owner tried to sell the property and we were keen on buying it, that things fell apart and their inexperience clearly showed through. We kept asking for structural details for ...
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Was this helpful? Yes
By: Michelle Reeves
Sep 12, 2017
View all comments (1)
The purchase of the property was delayed due to issues with the block management company, and your mortgage company, nothing to do with Letzone, as it was out of our control. The property has since sold and the sale completed within three months, without any issues!! With regards to your deposit, the deposit scheme did not rule totally in your favour, there was dilapidations for which you were responsible. Your comments are unwarranted and totally unfair. ...

“I can't praise enough Michelle and her excellent service. Always ......”

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May 18,2017
Minithumbup
Michelle
By: 'Tina T.'
May 18,2017
3 people found
this helpful
I can't praise enough Michelle and her excellent service. Always punctual and soooooo helpful. Highly recommended agency. Listening to what you are looking for. Very efficient and honest. Thank you!!!!...
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Comment on agent fees
Good : all fees explained with an easy breakdown of every charge
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“The most trusted, professional and personable agency, used for 5 years. ......”

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May 02,2017
Minithumbup
Michelle
Jennie
By: 'Kate Slattery'
May 02,2017
3 people found
this helpful
The most trusted, professional and personable agency, used for 5 years. Goes above and beyond to help clients. Highly recommended....
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Comment on agent fees
Very reasonable in current
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“Excellent professional service. Very reasonable fees when compared to other ......”

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Apr 22,2017
Minithumbup
Michelle
By: 'Swapna'
Apr 22,2017
3 people found
this helpful
Excellent professional service. Very reasonable fees when compared to other estate agents. Michelle secured tenants on our behalf very quickly after doing all relevant checks....
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“Excellent service, and good mediation / negotiation skills. Michelle secured an ......”

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Dec 01,2016
Minithumbup
Michelle
By: 'Bromley Landlord'
Dec 01,2016
4 people found
this helpful
Excellent service, and good mediation / negotiation skills. Michelle secured an excellent Tenant on my behalf, but due to problems on my side, the move in date was put back three times. She took control of the situation liaising and negotiating with the Tenants with an ...
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“Shiobhan has an outstanding customer service quality and her support ......”

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Dec 29,2015
Minithumbup
By: 'yes'
Dec 29,2015
0 people found
this helpful
Shiobhan has an outstanding customer service quality and her support all the way was very professional. I will recommend Letzone any day....
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“Thank you all team especialy for Michelle, she helps us ......”

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Dec 23,2015
Minithumbup
Michelle
By: 'Anna'
Dec 23,2015
3 people found
this helpful
Thank you all team especialy for Michelle, she helps us a lot with all documents during about 2,5 years....
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“This is the third time that we have used Letzone ......”

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Dec 18,2015
Minithumbup
Michelle
By: 'Andrew'
Dec 18,2015
1 people found
this helpful
This is the third time that we have used Letzone to let a property and for Letzone probably the hardest assignment - to find tenants for just 6 months. Another letting agent had no success but Letzone found tenants, let the house at a decent price ...
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“I would highly recommend Letzone to anyone and also gladly ......”

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Dec 17,2015
Minithumbup
Michelle
By: 'Gabriella'
Dec 17,2015
1 people found
this helpful
I would highly recommend Letzone to anyone and also gladly use their services again myself. Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. We felt we were in a good hands from the first time. Very ...
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“We have used Letzone to let a large number of ......”

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Dec 16,2015
Minithumbup
Michelle
By: 'Millmanor Ltd.'
Dec 16,2015
1 people found
this helpful
We have used Letzone to let a large number of properties over many years, and have always found them to be very efficient and helpful....
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“Just moved using Letzone who were the letting agent used ......”

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Dec 15,2015
Minithumbup
By: 'Rich'
Dec 15,2015
1 people found
this helpful
Just moved using Letzone who were the letting agent used by the landlord. Shiobhain was the agent who was very professional and proficient in sorting out all the references etc for us. Good service all round and would definitely use them again if needed....
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Comment on agent fees
Good some agents charge for all sorts Letzones are simple and value for money
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“I have used letzone for the past eleven years to ......”

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Dec 15,2015
Minithumbup
Michelle
Jennie
By: 'LETZONE'
Dec 15,2015
1 people found
this helpful
I have used letzone for the past eleven years to manage a let property that I own. I have found them to be very professional in all of the dealings I have had with them during this time....
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“Michelle was a great help when I looking for a ......”

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Sep 18,2015
Minithumbup
Michelle
By: 'Cat'
Sep 18,2015
2 people found
this helpful
Michelle was a great help when I looking for a flat. She was really helpful during the viewing, answered all my questions and put a good word in for me with the landlord which helped me secure the flat. During the reference process there were ...
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“I have been very happy with Letzone, Michelle has always ......”

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Aug 24,2015
Minithumbup
Michelle
By: 'Jason Goatley'
Aug 24,2015
2 people found
this helpful
I have been very happy with Letzone, Michelle has always been very friendly and approachable, Michelle has made herself available at all times. I would fully recommend using Letzone Thanks Jason...
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“Michelle at Letzone was most helpful in every aspect of ......”

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Aug 19,2015
Minithumbup
Michelle
By: 'hugh Craig'
Aug 19,2015
1 people found
this helpful
Michelle at Letzone was most helpful in every aspect of guiding me through the process of letting an apartment which suited my needs. I was impressed with the swiftness and efficiency of viewing, form filling,and communication by telephone and internet. I would recommend letzone ...
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“We used Letzone for the first time 2014 and we only ......”

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Aug 19,2015
Minithumbup
By: 'Jenny'
Aug 19,2015
0 people found
this helpful
We used Letzone for the first time 2014 and we only have a very good experience dealing with them. The low agency fees and that they get back to you quickly makes moving a lot less stressful. I recommend them and would definitely use their services ...
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Comment on agent fees
Great! Low fees.
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“We live in a rented flat already two years. In ......”

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Aug 18,2015
Minithumbup
Michelle
By: 'Anna'
Aug 18,2015
1 people found
this helpful
We live in a rented flat already two years. In throughout the rental process, Michelle was very helpful. During this period several times I asked her to various documents and always she quickly and without any problems to send us the necessary documents. We are ...
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“Michelle was very very nice to me .. Listened to my ......”

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Aug 18,2015
Minithumbup
Michelle
By: 'Komerules'
Aug 18,2015
2 people found
this helpful
Michelle was very very nice to me .. Listened to my concerns and made sure they were past to landlord .. Gave landlord good reviews of me too which helped in getting the flat . Which helped .. I will surely be looking forward to working with let's one ...
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“Michelle Reeves was very helpful with helping us get this ......”

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Aug 18,2015
Minithumbup
Michelle
Jennie
By: 'Yvonne Firth'
Aug 18,2015
3 people found
this helpful
Michelle Reeves was very helpful with helping us get this property. We're very pleased and happy with everything that she and Jennie helped us with, Very quick in replying to emails and any issues we had were dealt With very very quickly .... Very impressed with ...
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“We organised to see a property with LetZone, after waiting ......”

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Aug 12,2015
Minithumbdown
Michelle
By: 'Seb Muzy'
Aug 12,2015
5 people found
this helpful
We organised to see a property with LetZone, after waiting outside for 20mins for the estate agent to show up we decided to call the agency and ask if Michelle, the estate agent we'd been speaking to was on her way. When we gave them ...
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“We are renting out a house in Orpington and Letzone ......”

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Apr 21,2015
Minithumbup
Michelle
By: 'Martin Ward'
Apr 21,2015
1 people found
this helpful
We are renting out a house in Orpington and Letzone were recommend by a good friend. Very professional, reliable and thorough service. Michelle is very personable and friendly but it is backed with great knowledge and experience of the business. I'd happily recommend Letzone to ...
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Comment on agent fees
Fair and reasonable.
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“Michelle and Rob have been very helpful during the process ......”

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Apr 21,2015
Minithumbup
Michelle
By: 'Cedric Previtali'
Apr 21,2015
1 people found
this helpful
Michelle and Rob have been very helpful during the process of letting the place. The tenant have been found very quickly and process has been very well handled. Thanks you to both of you!...
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Staff picture Michelle
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CUSTOMER COMPLAINTS PROCEDURE


Letzone aims to provide the highest standards of service to all clients and tenants, but to ensure that your interests are safeguarded, we offer the following:-

** If you believe you have a grievance, please write in the first instance to Michelle Reeves at the address below:-

10 Pines Road
Bromley
Kent
BR1 2QS

** The grievance will be acknowledged immediately and investigated thoroughly in accordance with established “in-house” procedures. A reply will be sent to you within ten working days of receipt of the letter.

** If you feel that your grievance has not been satisfactorily addressed, please notify Letzone by return. Following a further review of the matter, a Final Viewpoint Response will be sent to you within twenty working days. This will conclude our internal complaints handling procedures. If you remain unhappy our decision, you may refer the matter to The Property Ombudsman within 6 months of the date of our Final Viewpoint Response. Details of The Property Ombudsman can be found at www.tpos.co.uk
Last updated at 9:15 AM 01/11/2017 by allAgents

Awards won by Letzone, Bromley BR1 2AA


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Letzone

Branch - Bromley, BR1