0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 11,2011
Oct 11,2011
3
people found
this helpful
this helpful
One star is generous. These are without doubt the worst letting agents we have dealt with in London. Rude, when they can be bothered to respond - which is barely at all. We had to get an entire block of flats to complain simultaneously before they even pretended to deal with a mouse infestation in a building that they manage, by which point we had been living with it (and complaining about it) for four months. They charge ridiculous administration fees and then do nothing. We wouldn't go within miles of them next time we look for a flat - which will be soon.
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Oct 20, 2011
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'.
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Latest Reviews
19th May 2015
reviewed by 'Kim'
13th Mar 2014
reviewed by 'Marita'
13th Sep 2013
reviewed by 'Mark'
5th Dec 2011
reviewed by 'Disgusted'
3rd Dec 2011
reviewed by 'leycns'
Opening Hours
Address
Felicity J Lord
12-14 Dock Street
Tower Hamlets,London
Greater London
E1 8JP
020 7481 8811
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 1 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 19,2015
May 19,2015
3
people found
this helpful
this helpful
Really really nasty letting agents. They will tell you anything you want to hear to take a holding deposit of ‚£1000.00 from you. I ended up pulling out of my lease when I caught them going back on things they had originally said were in place, ...
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read full review
What agent could do to change your mind?
- been upfront and honest - not told me things were arranged (e.g 6 month break lease / parking / furniture) when they weren't - not spoken to me in a bitchy, catty, condescending toneAttached Filesnbsp;
Comment on agent fees
Ridiculously overpriced
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May 27, 2015
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(1)
Hi Kim,
I'm really sorry to hear about this. Please could you drop an email to [email protected] so we can look into this for you.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Mar 13,2014
Mar 13,2014
1
people found
this helpful
this helpful
Romualdas was very helpful in our search for a property in Wapping. He had a very good knowledge of the area and the properties on the market. He built a good relationship and was able to easily ascertain our requiremements. He was professional at all ...
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Sep 13,2013
Sep 13,2013
8
people found
this helpful
this helpful
Whilst Felicity J Lord did sell my property I would advise against using them. *the branch manager is one of the biggest cowboy sales men I have met. He became extremely aggressive in his sales pitch when I did not want to use their conveyancing ...
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Dec 05,2011
Dec 05,2011
11
people found
this helpful
this helpful
Sold our flat using them in November. Horrible experience. Combination of incompetence and lies. Unpleasant manuipulative people I am sorry I paid money to. Do not use them...
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read full review
What agent could do to change your mind?
Not lied to me. Not being incompetentAttached Filesnbsp;
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Dec 03,2011
Dec 03,2011
9
people found
this helpful
this helpful
How to sum up:pressure,mice and showering at work. I completely concur with the previous comments on the pressure asserted and then the subsequent radio silence once moved in. The mice was a massive issue for all the tenants in my block and they ...
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read full review
What agent could do to change your mind?
Not do the listed aboveAttached Filesnbsp;
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Nov 03,2011
Nov 03,2011
5
people found
this helpful
this helpful
I have been living in one of their flats since February 2011 (10 months already). The flat looked lovely, but when problems resurfaced, the agency didn't do anything to fix them. Along with basic things such as a light and the door lock that stayed broken for ...
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What agent could do to change your mind?
FJLord could have kept me as a client if they had been more responsive to my complaints and fixed the very basic problems in the flat.Attached Filesnbsp;
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Dec 01, 2011
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(1)
Dear PD. I am sorry to read you have been unhappy with FJ Lord Lettings. If you would like us to look into this for you please email us at [email protected] ...
Oct 11,2011
Oct 11,2011
3
people found
this helpful
this helpful
One star is generous. These are without doubt the worst letting agents we have dealt with in London. Rude, when they can be bothered to respond - which is barely at all. We had to get an entire block of flats to complain simultaneously before ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20, 2011
View all comments
(1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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