Moss Properties
Doncaster, DN4
3.9/5, 176 reviews
79% recommended
97% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
71% lettings fee satisfaction



Property Features


“Have used moss to rent out my property for the ......”

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Mar 30,2015
Minithumbup
By: 'Sue'
Mar 30,2015
0 people found
this helpful
Have used moss to rent out my property for the last 4 years all staff I have spoken to during this time have been helpful and supportive when I decided to sell it was a no brainer to stay with them.
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Opening Hours
Address

Moss Properties
White Rose Retail Centre, White Rose Way
Doncaster
South Yorkshire
DN4 5FT
01302 730077

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £34,000 £279,000
Lettings 89% 71% £325 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 4 54 26 27 0 18 0 5 7
Areas covered
  • DN1
  • Doncaster
  • DN2
  • Sheffield
  • DN3
  • Rotherham
  • DN4
  • DN5
  • DN6
  • DN7
  • DN8
  • DN9
  • DN10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS NLA DPS TDS SAGEagent The Guild
Latest Properties

No Properties

“This is not MOSS PROPERTY, this is MESS PROPERTY!...”

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Nov 09,2023
Minithumbdown
Zara
By: 'Lady X'
Nov 09,2023
0 people found
this helpful
Cannot reach out any agent, Iam not saying my responsible agent - Zara. Those who are interested in doing business, usually respond quickly but my urgent calls were postponed several times. It took them TWO weeks to respond to my URGENT enquiry. Agreed price were ...
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By: Moss Properties
Nov 13, 2023
View all comments (1)
Thank you for your feedback Tahamina I can see regular contact with yourself through the process of applying for this property. Your urgent enquiry was already answered on the tenancy guide that you signed, where it states that move in money was required to be paid and settled in full prior to move in. Obviously, this was something that you couldn’t fulfil so of course you have forfeited your holding deposit as per the signed tenancy guide. Happy to have a call with you to discuss t ...

“Sold my property with moss properties.RHIANE ......”

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May 26,2023
Minithumbup
Rhiane
By: 'Geoff'
May 26,2023
0 people found
this helpful
Sold my property with moss properties.RHIANE was professional and helpful throughout the sale and I would recommend this estate agent...
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“Absolute nightmare experience from moving int......”

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Apr 20,2023
Minithumbdown
By: 'X'
Apr 20,2023
4 people found
this helpful
Absolute nightmare experience from moving into a dirty property with no heating or hot water. Repeated reported faults ignored or quotes collected but never fixed. Property overpriced, neglected and basically left to rot by Moss and landlord. Agents can be rather rude and quite bullying ...
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“⛔️⛔️AVOID⛔️⛔️Do a sneaky tactic to take hol......”

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Jun 12,2022
Minithumbdown
By: 'Dave'
Jun 12,2022
3 people found
this helpful
⛔️⛔️AVOID⛔️⛔️ Do a sneaky tactic to take holdng fee upfront before viewing the property. NO OTHER LETTING AGENT DOES THIS! Then you deside you don't want the property they keep the holding fee telling its too late. Please use another letting agent...
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“From start to finish Annie has been superb to......”

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May 20,2022
Minithumbup
Annie
By: 'Mark Denton'
May 20,2022
0 people found
this helpful
From start to finish Annie has been superb to deal with. Very professional and follows when she says she will....
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“I used moss properties to buy my first house.......”

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Apr 05,2022
Minithumbup
Annie
By: 'Hamad'
Apr 05,2022
0 people found
this helpful
I used moss properties to buy my first house. Was dealt with by Annie who was very professional and upfront. Would definitely recommend them as everything went through smoothly. Thanks again...
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“A Great Start...”

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Mar 11,2022
Minithumbup
Victoria
By: 'Vicky'
Mar 11,2022
0 people found
this helpful
My review is based solely on the process of finding a property and the move in process, I can't comment on their ability as managing agents as I have only just acquired the property. However, so far I can say I was very pleased with ...
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“Great service, excellent communication and an......”

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Oct 20,2021
Minithumbup
Paula
By: 'Nick'
Oct 20,2021
0 people found
this helpful
Great service, excellent communication and an overall good experience for such a potentially stressful time. Many thanks for taking care of the whole transaction, specifically Fran and Paula....
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“Attentive staff...”

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Oct 18,2021
Minithumbup
By: 'Marcus'
Oct 18,2021
0 people found
this helpful
Hi really want to say Annie from moss property’s is a really good asset to the place she was very helpful and directed me in the direction we’re I needed to be . Really attentive and polite also so easy to speak to I ...
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“Absolutely appalling service....”

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Aug 10,2021
Minithumbdown
By: 'Liam'
Aug 10,2021
3 people found
this helpful
Absolutely appalling service. I Booked an appointment to view property to let. I was asked on the day if I could make the appointment 2 hours earlier due to cancellations. I stated I could not guarantee it due to work, but would do my best to ...
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“Moss properties more like lost properties. An......”

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Nov 10,2020
Minithumbdown
By: 'Thomas'
Nov 10,2020
2 people found
this helpful
Moss properties more like lost properties. An absolute joke of a company. First of all myself and my friend enquired around a flat that was avaliable, my friend then put a deposit down in order to obtain the flat. We were all set to go ...
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“Never in my life will I ever use or recommend......”

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Jul 16,2020
Minithumbdown
By: 'Rebecca'
Jul 16,2020
3 people found
this helpful
Never in my life will I ever use or recommend Moss Properties! Throughout the 1 year of renting a property from them they've done nothing but lie and ignore us, left us without a oven/hob and washing machine for months. Finally manage to get the ...
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“Really not impressed with Moss properties. I......”

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Jul 06,2020
Minithumbdown
By: 'Sophie'
Jul 06,2020
2 people found
this helpful
Really not impressed with Moss properties. I saw a property for let and enquired about booking a viewing. After a few phone calls chasing the letting team to arrange a viewing (and constantly being brushed off), I was told that they were 'awaiting access from ...
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“Harriet was fantastic!...”

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May 20,2020
Minithumbup
Harriet
By: 'Steve'
May 20,2020
0 people found
this helpful
Harriet was fantastic from the first moment I contacted moss properties about a property. Very diligent and professional, definitely stands out from the crowd in a world of mediocre responsiveness. Would absolutely recommend....
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“Appalling treatment of tenants, rip off merchants!...”

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May 14,2020
Minithumbdown
By: 'Katie'
May 14,2020
2 people found
this helpful
Absolutely shocking from start to finish. When I moved in nothing had been cleaned from the previous tenant, so had to clean the whole place myself. My partner and I were given only one key for the property when there should have been two, so ...
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“The worst letting agency ever. In my one year......”

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Jan 13,2020
Minithumbdown
By: 'Leszek'
Jan 13,2020
4 people found
this helpful
The worst letting agency ever. In my one year experience with them I had nothing more then trouble, here's a small list : 1. Waiting period for fixing issues was over a month. I had to come in in person and tell them that I'll withhold my ...
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“Great selling experience...”

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Apr 16,2019
Minithumbup
By: 'Scott'
Apr 16,2019
0 people found
this helpful
Sold our property using Moss, great experience all round. Great photos, great advert online, great viewing experience. All led to a sale within 2 weeks. Excellent communication from Fran and Nicky throughout keeping us up to date with all aspects of the sale. Based on our ...
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Comment on agent fees
Reasonable, in line with market prices
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“Avoid no matter what...”

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Jul 26,2018
Minithumbdown
By: 'J'
Jul 26,2018
5 people found
this helpful
I was with Moss for one year. During the viewing they confirmed it would be deep cleaned which upon moving in, they denied ever saying it. They also used furniture to hide an iron mark on the living room carpet, and they didn't tell the ...
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“Absolute shambles of a company, never take your calls. I ......”

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Oct 01,2017
Minithumbdown
Archie
By: 'AMCD'
Oct 01,2017
6 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
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Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
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“Absolute shambles of a company, never take your calls. I ......”

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Oct 01,2017
Minithumbdown
Archie
By: 'AMCD'
Oct 01,2017
5 people found
this helpful
Absolute shambles of a company, never take your calls. I have went 2 months with out being paid rent and no one has contacted me to let me know. I have to do all the 'chasing' and the property is supposed to be fully managed, I ...
read full review
Comment on agent fees
Bad, Horrendous. At least Dick Turpin wore a mask! Charge you an Exit Inventory and then an Entry Inventory / the property has been empty so what has changed?
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“Describe Moss properties in 3 words:Deceiving, Fake, TerribleI have read ......”

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Jun 15,2017
Minithumbup
By: 'Brooke'
Jun 15,2017
7 people found
this helpful
Describe Moss properties in 3 words: Deceiving, Fake, Terrible I have read through other reviews after my recent troubles with Moss, and the same statements keep coming up that they are 'friendly but useless'. This has been the case with myself. They were quick to get ...
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Comment on agent fees
Terrible, will take money from you as much as possible
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“Disgusted with the service from Moss properties on the whole ......”

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Apr 03,2017
Minithumbdown
By: '000'
Apr 03,2017
5 people found
this helpful
Disgusted with the service from Moss properties on the whole never turn up when they say, don't even let you know that they are not coming, don't answer phone and when they cut you off, don't do repairs, as long as they are getting there ...
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“Natalie and the team provide a first class, personal service. ......”

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Jan 03,2017
Minithumbup
By: 'Craig'
Jan 03,2017
0 people found
this helpful
Natalie and the team provide a first class, personal service. They were able to rent my property when other agents failed. 100% satisfaction, I would highly recommend....
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Comment on agent fees
Fantastic fee arrangements and I took advantage of a special offer on their 'rent on time' product.
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“As first time buyers my partner and I were nervous ......”

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Oct 26,2016
Minithumbup
By: 'Dean'
Oct 26,2016
0 people found
this helpful
As first time buyers my partner and I were nervous about the whole procedure but on the recommendation of a friend we contacted Anita at Moss Mortgages for help. She provided us with expert advice going above and beyond my expectations as she helped us ...
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Comment on agent fees
Great value for money
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“I have only been with moss properties just over a ......”

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Oct 19,2016
Minithumbdown
By: 'Lauren'
Oct 19,2016
5 people found
this helpful
I have only been with moss properties just over a month and they are the WORST letting agents Iv ever had the misfortune to come across. The letting fees are ridiculously high, but we didn't mind paying if we were going to get good service? ...
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“Joanne really helped us find what we were looking for ......”

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Jun 06,2016
Minithumbup
By: 'Andy'
Jun 06,2016
0 people found
this helpful
Joanne really helped us find what we were looking for as we didn't have much time to find a new home....
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Comment on agent fees
not over the top
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“Everything was organised and sorted so quickly. Joanne was really ......”

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May 30,2016
Minithumbup
By: 'Sophiejay'
May 30,2016
0 people found
this helpful
Everything was organised and sorted so quickly. Joanne was really friendly and helpful. I couldn't have asked for more from the branch....
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Comment on agent fees
Good
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“Joanne has been great through the whole process of renting ......”

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May 27,2016
Minithumbup
By: 'Paul'
May 27,2016
0 people found
this helpful
Joanne has been great through the whole process of renting a property. Very friendly and no request was too much trouble. A very positive experience overall...
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“I found the staff at Moss Properties were very helpful. ......”

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May 27,2016
Minithumbup
By: 'Michelle'
May 27,2016
0 people found
this helpful
I found the staff at Moss Properties were very helpful. I kept sending e-mails asking all sorts of questions regarding the property I was buying from them and they were always happy to help as well as answering all of my questions. I would recommend ...
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Comment on agent fees
Good
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“Joanne was really helpful before, during and after our moving ......”

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May 25,2016
Minithumbup
By: 'Klara'
May 25,2016
0 people found
this helpful
Joanne was really helpful before, during and after our moving to Doncaster. She explained everything we needed to know and she replied for all our queries straight away....
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Comment on agent fees
Fees are pretty high but it is probably because of the area.
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Tenant Fees

Tenant Fees
£0 (inc. VAT), Pay Upfront

The asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:

A refundable holding deposit (up to 1 week’s rent)
A refundable tenancy deposit (up to 5 weeks’ rent (or 6 weeks’ rent if the annual rent is £50,000 or more))
A payment to alter the tenancy agreement, when requested by the tenant (up to £50 inc VAT, or reasonable costs incurred if higher)
Payments associated with early termination of the tenancy when requested by the tenant
Interest, at a rate of up to 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A default fee for the replacement of a lost key or security device
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.

Last updated on 06/06/2019, 4:52 PM by Frances Bowling Deputy Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:03 PM 06/06/2019 by Frances

Awards won by Moss Properties, Doncaster DN4 5FT



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