Finnieston, Glasgow, G3
4.7/5, 384 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
92% lettings fee satisfaction
Estate & Letting Agents in Glasgow | Infiniti Properties

“My first experience with a letting agency was also the ......”

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Mar 30,2015
Minithumbdown
By: 'Nicholas Lazidis'
Mar 30,2015
4 people found
this helpful
My first experience with a letting agency was also the worst one. I had to deal with a faulty boiler for more than four months until it was finally replaced just a week ago. I had almost daily contact with the company via phone/email without results. Despite the fact that my payments were always on time they charged me with a late payment fee of 42‚£ when I delayed to deposit my rent for a week just to ensure that my boiler would be eventually replaced. Unprofessionalism and lack of respect to its customers are some of the attributes that characterise this company. Be aware, stay away.
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Opening Hours
Address

Infiniti Properties
1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £38,000 £372,000
Lettings 90% 92% £260 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
104 3 191 22 33 0 18 0 11 2
Areas covered
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
  • East Dunbartonshire, West Dunbartonshire,
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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Latest Properties

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Images & Videos

“As a student, infiniti properties made my mov......”

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Dec 06,2019
Minithumbup
Stephanie
By: 'Emma Armstrong'
Dec 06,2019
0 people found
this helpful
As a student, infiniti properties made my move very easy by providing lovely service and their staff are always willing to tackle any questions. I initially did not know a lot about this process but their staff were always willing to help. Stephanie dealt with ...
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“dont use...”

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Nov 08,2019
Minithumbdown
By: 'Mark'
Nov 08,2019
0 people found
this helpful
Lets tenants live with mold for months. Completely unresponsive after you move in unless they need something. When you finally move out, they charge you a blanket 100 pound for cleaning regardless of whether you had already paid and independent cleaner come in before you move. ...
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“I've been a landlord with this company for ab......”

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Oct 31,2019
Minithumbdown
By: 'Carol Edmundson'
Oct 31,2019
0 people found
this helpful
I've been a landlord with this company for about 15 years and their customer service has not improved much in this time. Whilst they are good at finding tenants and probably offer them a good service, with regard to myself as such a long established landlord ...
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“I met Richard Glenton from Infinite Propertie......”

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Sep 16,2019
Minithumbup
Richard
By: 'Jason'
Sep 16,2019
0 people found
this helpful
I met Richard Glenton from Infinite Properties. Actually, the address of the flat was not right, but it seems that I met the right agent! Richard provided an excellent service. He was very pleasant and patient, while made sure all info was provided correctly. I ...
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“Richard was on top of everything and updated ......”

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Aug 30,2019
Minithumbup
Richard
By: 'mike quigley'
Aug 30,2019
0 people found
this helpful
Richard was on top of everything and updated us at every stage would use him again and would recommend him to others....
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“Infiniti properties have been a wonderful let......”

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Jun 20,2019
Minithumbup
By: 'Jessica Clarkson'
Jun 20,2019
0 people found
this helpful
Infiniti properties have been a wonderful letting agents, recently they have been incredibly helpful whilst changing over a lease after my flatmate graduated and ended up moving out. Would highly recommend to anyone, fast replying and always ready to help....
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“Thank You!...”

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Jun 17,2019
Minithumbup
Richard
By: 'Susan B'
Jun 17,2019
0 people found
this helpful
Always keeping us in the loop & quick to respond, Richard offered sound guidance, reassurance and a highly professional service. It was a pleasure doing business with him....
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Comment on agent fees
Appropriate for the service provided.
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“Good communication and very dependable...”

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Jun 13,2019
Minithumbup
Richard
By: 'Andrew'
Jun 13,2019
0 people found
this helpful
It was a pleasure dealing with Richard for the purchase of a city centre property. He always replied to my queries quickly, accurately and professionally, and was a great source of information about the property, the building and the market in general. In addition he ...
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Comment on agent fees
n/a
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“Repairs...”

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May 21,2019
Minithumbdown
Fiona
By: 'Mrs Abbas'
May 21,2019
0 people found
this helpful
Recently my electric shower stopped working and I contacted Fiona through email. She arranged the contractor to visit my property and made sure that repairs are done asap. Fiona was constantly in touch with me to assure that contractor was over on time. The contractor ...
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“Dissapointed...”

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May 20,2019
Minithumbdown
By: 'Mrs Smith'
May 20,2019
0 people found
this helpful
We engaged Infiniti to rent out our flat based on a recommendation and a great first impression of a local and supportive group. We were very disappointed by a lack of communication and limited progress. After three months of trying we lost all faith and ...
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Comment on agent fees
Fees were comparable with other agents however after out flat was not rented in the timescales in the contract fees were still attempted to be charged to us.
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“Great service...”

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May 15,2019
Minithumbup
Richard
By: 'Emi'
May 15,2019
0 people found
this helpful
I recently bought a property through Infiniti Properties with Richard's help. It was a very smooth process and he provided an excellent service. Would recommend....
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Comment on agent fees
N/A (buyer)
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“Overall Horrible experience...”

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Apr 18,2019
Minithumbdown
By: 'Linda'
Apr 18,2019
0 people found
this helpful
I can't put one staff member on the line as I spoke and dealt with many. From the beginning, we had problems with the gas and electric meters that were left with negative balances from the previous tenant. One light (over 5) in the kitchen was ...
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“Thank You Richard...”

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Apr 16,2019
Minithumbup
Richard
By: 'Brian B.'
Apr 16,2019
0 people found
this helpful
Richard was extremely professional and proactive with the sale of my property. He was always Prompt on responses and went above and beyond the expected. Thank You Richard for the great service and care. It is much appreciated....
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Comment on agent fees
Nothing Bad to say.
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By: Brian B.
Sep 27, 2019
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This is my second apartment sold by Richard, Once again he was extremely professional and proactive. He was always Prompt on responses and went above and beyond the expected. Thank You once again Richard for the exceptional service and due care. It is very much appreciated. ...

“Richard Glenton...”

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Apr 05,2019
Minithumbup
Richard
By: 'Bernard Dixon'
Apr 05,2019
0 people found
this helpful
Having now worked fur us as both letting agent and selling agent, I can recommend Richard and eveyone we have dealt with at Infiniti enough. Faultless and nothing was ever too much trouble....
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Comment on agent fees
Fee level, very competitive
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By: Scott A Hume
Apr 05, 2019
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Great to heart, thanks Bernard ...

“Miss...”

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Apr 03,2019
Minithumbup
Richard
By: 'Kate'
Apr 03,2019
0 people found
this helpful
Very happy with sale of my property. Infiniti not only project managed the renovation of my property but sold it for a very good price. Richard is very efficient and very good at getting back to me with any queries throughout the whole process. This ...
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Comment on agent fees
Reasonably priced
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“Great Boiler Repair...”

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Apr 01,2019
Minithumbup
Fiona
Angie
By: 'Fimcd'
Apr 01,2019
0 people found
this helpful
Thanks for getting a great boiler contractor who knew what they werre doing to fix the boiler well. It is hard to find good contractors and infiniti can find the right ones for the job...
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“Enquiries...”

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Mar 28,2019
Minithumbup
Stephanie
By: 'Taibo'
Mar 28,2019
0 people found
this helpful
We would like a landlord confirmation letter for visa. Stephanie replied by email in 10 min.She also updated the details for our requirement....
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By: Scott A Hume
Mar 28, 2019
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Thanks very much Taibo, best wishes, Scott ...

“Brilliant service...”

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Mar 08,2019
Minithumbup
Richard
By: 'Emma Smith'
Mar 08,2019
0 people found
this helpful
We bought a property with Richards help, I wish it was this easy in England! Richard was extremely helpful and professional, we are very grateful to him particularly as we were not local. I would be happy to sell a property with Richard....
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Comment on agent fees
N/A we were buyers
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“Great service and friendly staff...”

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Mar 01,2019
Minithumbup
Fiona
Jay
By: 'Mark L'
Mar 01,2019
0 people found
this helpful
I'm a first time landlord and the friendly staff at Infiniti have been great! They have guided me through everything from the word go. I really couldn't rate them any higher....
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Comment on agent fees
Reasonable.
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“Excellent all round service always one step ahead in the management and account of my property, well done...”

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Feb 13,2019
Minithumbup
Angie
Anne
By: 'Gus cruickshank , tenerife'
Feb 13,2019
0 people found
this helpful
While I was abroad for 3 months all the Managment and accounting was handled with perfection and every thing was right up to date on my return very well done to the whole team...
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Comment on agent fees
Good
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“Flat sale...”

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Jan 21,2019
Minithumbup
Richard
By: 'Alyson'
Jan 21,2019
0 people found
this helpful
Richard made the selling of our flat as stress-free as possible. He was professional, personable and prompt to help with any enquiry we had. Would happily recommend Richard and the team at Infiniti Properties! Thanks again!...
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“Excellent communication...”

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Dec 17,2018
Minithumbup
Richard
By: 'Elizabeth Walker'
Dec 17,2018
0 people found
this helpful
Just recently bought a flat. Got more communication from Richard than i did from my own end. Instant replies and so helpful. Will definitely use again in the future...
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Comment on agent fees
Na
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“Great Communication...”

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Nov 07,2018
Minithumbup
Richard
By: 'Keith Aire'
Nov 07,2018
0 people found
this helpful
Richard was excellent from the start to finish with the sale of my flat. Keep me undated through out the process and got me a great price....
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“Excellent!...”

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Nov 05,2018
Minithumbup
Richard
By: 'Rachel'
Nov 05,2018
0 people found
this helpful
Richard recently sold our house for us with infiniti. Would highly recommend Richard, he was excellent at keeping us in the loop with every step of selling our house and a highly professional individual. Thank you!...
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“Excellent...”

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Nov 05,2018
Minithumbup
Adam
By: 'Jamie'
Nov 05,2018
0 people found
this helpful
Had a very frustrating emergency situation and when it came down to it, Adam got it sorted for me. Many thanks!...
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Comment on agent fees
Other than the initial admin fee to be paid along with the usual 2 months rent, I'm pretty happy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.



Please follow this process:


1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally

2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com

3. The General Manager will respond within 24 hours acknowledging your complaint

4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint

5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)

6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.


Last updated at 5:21 PM 31/05/2019 by allAgents

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Infiniti Properties

Branch - Finnieston, Glasgow, G3