I am a Landlord. My property was let by IMS lettings. Each and every month, for one reason to another I am picking up bills for something is not right in the property ! Staff are unhelpful and talk to me politely however issues never resolved. IMS has not provided any quotation or invoice for any work done !
Always been told that tenant never respond in time for accessing the property if I want to use private contractor to do the job.
Worst exp !
What agent could do to change your mind?
Transparency needed in all respect. Sales pitch is good but no after sales support. Many things can be done to improve the service.