IMS Lettings Ltd
Derby, DE1
2/5, 66 reviews
26% recommended
33% sales valuation accuracy
33% sales fee satisfaction
11% lettings valuation accuracy
33% lettings fee satisfaction



Property Features

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“I am a Landlord. My property was let by IMS ......”

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Oct 11,2011
Minithumbdown
By: 'robk'
Oct 11,2011
0 people found
this helpful
I am a Landlord. My property was let by IMS lettings. Each and every month, for one reason to another I am picking up bills for something is not right in the property ! Staff are unhelpful and talk to me politely however issues never resolved. IMS has not provided any quotation or invoice for any work done !

Always been told that tenant never respond in time for accessing the property if I want to use private contractor to do the job.

Worst exp !
What agent could do to change your mind?
Transparency needed in all respect. Sales pitch is good but no after sales support. Many things can be done to improve the service.
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Opening Hours
Address

IMS Lettings Ltd
36 market place
Derby
Derbyshire
DE1 3AE
01332 366333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £150,000 £150,000
Lettings 11% 33% £400 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 15 7 26 0 0 0 1 0 7
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I find the standard of service by IMS falls way ......”

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Apr 19,2017
Minithumbdown
By: 'Barney'
Apr 19,2017
0 people found
this helpful
I find the standard of service by IMS falls way short of even ones's worst expectations. No one returns calls and never manage to speak to the same person twice. You can't trust them to do anything properly and the contractors they use are a ...
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“I have been a tenant with its for 19 months they ......”

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Feb 19,2016
Minithumbup
Dominique
By: 'Elaina'
Feb 19,2016
0 people found
this helpful
I have been a tenant with its for 19 months they are highly good at what they do as long as you take care of the property you rent you get no problems I received my bond in a matter of days from them I would ...
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Comment on agent fees
Good
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“The service I have received from IMS Leaders as a ......”

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Feb 11,2016
Minithumbdown
By: 'ANON'
Feb 11,2016
1 people found
this helpful
The service I have received from IMS Leaders as a Landlord is shocking, so bad that I have made a complaint to The Property Ombudsman. They don't answer emails properly, or return your phone calls. Plus I am still awaiting deductions from the deposit a ...
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By: Francine
May 26, 2016
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I would agree totally, the service is shocking. ...

“We arranged for a viewing and a time for the ......”

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Oct 24,2015
Minithumbdown
Felicity
By: 'Nolonger'
Oct 24,2015
1 people found
this helpful
We arranged for a viewing and a time for the property a week in advance. We informed the agent that we would be travelling over from Lincoln to do the viewing. No change in our schedule and we arrived in Derby 1 hr before viewing. Contacted ...
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“These guys wont give you your deposit back after you ......”

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Oct 18,2015
Minithumbdown
VIKKI
By: 'Alexandru'
Oct 18,2015
1 people found
this helpful
These guys wont give you your deposit back after you finish your contract with them , they will find a way to charge you for anything. They use MADE UP INVOICES for everything they charge ! I WONT USE THEM AGAIN....
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“We have been with ims for 3 years. In that time ......”

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Aug 29,2015
Minithumbdown
By: 'disappointedtenant'
Aug 29,2015
1 people found
this helpful
We have been with ims for 3 years. In that time they have taken no notice of any repairs or issues we have reported, they have not done vital checks that they are by law supposed to complete, it wasn't until a year after we moved ...
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What agent could do to change your mind?
Very expensive fees, and they have become even more unreasonable the longer we have stayed with them.
Attached Filesnbsp;
Comment on agent fees
Very expensive fees, and they have become even more unreasonable the longer we have stayed with them.
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“IMS rentals initially were friendly and helpful however once there ......”

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Aug 12,2015
Minithumbdown
By: 'Rusty'
Aug 12,2015
1 people found
this helpful
IMS rentals initially were friendly and helpful however once there was a tennant in place they became like leeches and unprofessional , seeking more and more money from the landlord and eventually not paying us the rent and not responding to emails from us, bassically it ...
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What agent could do to change your mind?
they could have been less greedy and also replied to emails better
Attached Filesnbsp;
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“Am in shock that IMS are refusing to return our ......”

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Jun 11,2015
Minithumbdown
By: 'Disappointed'
Jun 11,2015
2 people found
this helpful
Am in shock that IMS are refusing to return our deposit. They are cheating us and are saying that the property was dirty when it clearly was clean. There was pictures given to the landlord every 3 months of the property to show that it was ...
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“The worst, avoid! Basically lie through their teeth everytime I ......”

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Jun 05,2015
Minithumbdown
By: 'Matt'
Jun 05,2015
1 people found
this helpful
The worst, avoid! Basically lie through their teeth everytime I speak to them. Not sorted the property at all before taking tenancy and now wont replace or repair broken fixtures. Terrible terrible people and letting agents...
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What agent could do to change your mind?
No chance im trying to extract myself from tenancy agreement and move they are that bad.
Attached Filesnbsp;
Comment on agent fees
Far too much for really quite poor service
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“During the application process the Long Eaton office refused to ......”

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May 25,2015
Minithumbdown
By: 'female'
May 25,2015
1 people found
this helpful
During the application process the Long Eaton office refused to send me a receipt for the application monies but demanded more unsubstantiated payments over the phone. (I put this down as one individual but this is not the case). They avoid putting anything in writing ...
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“Up until recently along with my family I was renting ......”

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May 13,2015
Minithumbdown
By: 'Appalled'
May 13,2015
2 people found
this helpful
Up until recently along with my family I was renting - via IMS - a large detached property in a village location. I'm an Ex Executive Search Consultant and have worked with some truly inspiring professionals throughout my career. How IMS can call themselves professional ...
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What agent could do to change your mind?
Treat tenants with respect. Take some customer service training. Honesty and ethics should be drawn upon a lot more. Stop looking down on people. Don't patronise. Oh and tweeting about landlords and tenants you don't like isn't very nice, or smart...
Attached Filesnbsp;
Comment on agent fees
Rediculous. No other agency keeps back deposits in the way IMS do either, shockingly poor.
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“Absolutely appalling agency. As soon as they hand the keys ......”

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Mar 13,2015
Minithumbdown
By: 'MissyS'
Mar 13,2015
2 people found
this helpful
Absolutely appalling agency. As soon as they hand the keys over, they lose interest in the tennant. You are treated as an inconvienance if you have any questions and some staff are downright rude. Forget about getting your deposit back as well - they fight ...
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What agent could do to change your mind?
Staff should undertake customer service training especially those answering the phones. IMS need to be fair with deposits and and improve communicate with tenants.
Attached Filesnbsp;
Comment on agent fees
IMS overcharge for a 'inventory' fee which i have never paid for any other agency. They conduct an inventory anyway - why do tenants have to pay for this?
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“In my endeavour to move from Cambridge to Derby I ......”

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Mar 08,2015
Minithumbdown
By: 'Blaqueen'
Mar 08,2015
1 people found
this helpful
In my endeavour to move from Cambridge to Derby I found the perfect property - with IMS. I couldn't actually view the property myself so my partner went to view it on my behalf. The agent (Hannah) who showed her round was rude and rushed ...
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What agent could do to change your mind?
Been warm and welcoming when showing someone around a property instead of tutting sighing and tapping fingernails. Treat each application on it's own merit instead of treating applicants like a comodity.
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“The service across the board from start to finish have ......”

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Mar 02,2015
Minithumbup
By: 'Emma'
Mar 02,2015
0 people found
this helpful
The service across the board from start to finish have been unquestionable. Staff have been proactive, responsive, polite and have actioned everything necessary in a very professional manner. Faultless service. I could not thank them enough. For landlords and tenants in Derby I would highly ...
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Comment on agent fees
vert reasonable.
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“This lady is horrible to day the least. There were ......”

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Jan 17,2015
Minithumbdown
By: 'rmw'
Jan 17,2015
1 people found
this helpful
This lady is horrible to day the least. There were some good employees but she is the final inspector. She is trying really hard to rob my deposit money. She cheats to the extent that she quoted me for a brand new gas fire installation ...
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“I am a landlord and have to say that my ......”

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Oct 29,2014
Minithumbdown
By: 'Landlord'
Oct 29,2014
0 people found
this helpful
I am a landlord and have to say that my dealings with IMS have been terrible. My tenants moved out in September and there was damage to the property which they duly collect the money from the tenants. However it took them over a month ...
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What agent could do to change your mind?
IMS need to keep their promises and employ good contractors who can do a competent job. Also to Manage how contractors are used such as painter and decorator completes their work before a cleaner goes in. And if there are issues to inform the landlord immediately rather then giving them the runaround.
Attached Filesnbsp;
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By: Aftersales
Dec 12, 2014
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Please supply IMS Lettings Head Office - 6 Stadium Business Crt Pride Park Derby DE24 8HP or email [email protected] with a name and address and we can investigate and update this review Thank you ...

“I've been a landlord with IMS for around 7 years. My ......”

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Oct 29,2014
Minithumbdown
By: 'James'
Oct 29,2014
0 people found
this helpful
I've been a landlord with IMS for around 7 years. My experience started off very well however it has went downhill in a major way over the last 3 years. I live abroad and initially IMS were good in communicating issues and emailing rent statements and condition ...
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What agent could do to change your mind?
Be honest. Lose the arrogance. Go back to how you were many years ago.
Attached Filesnbsp;
Was this helpful? Yes
By: After Sales
Dec 12, 2014
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Please supply IMS Lettings Head office - with a name and address and we can investigate and update this review Thank you ...

“Wow, where to start. I'm a landlord who's also happening ......”

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Aug 08,2014
Minithumbdown
By: 'Fred'
Aug 08,2014
0 people found
this helpful
Wow, where to start. I'm a landlord who's also happening to be renting right now. Shocking! Employment references went to my landlord. Tenant refs to my employer. Property turned out to be a) furnished not unfurnished b) £1300 pcm not £1250 as advertised and c) shared access, ...
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By: aftersales
Dec 12, 2014
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Please supply IMS Lettings Head Office - 6 Stadium Business Crt Pride Park Derby DE24 8HP or email [email protected] with a name and address and we can investigate and update this review Thank you ...

“Difficult to know where to start. Firstly, the tenants who ......”

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Aug 04,2014
Minithumbdown
By: 'Andy'
Aug 04,2014
0 people found
this helpful
Difficult to know where to start. Firstly, the tenants who moved on to my property were not properly vetted. Secondly, to say the inventory list was written by a child would be doing the child an injustice. Missing numerous pieces of furniture and fittings, wrong ...
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Comment on agent fees
Priced it cheaply to get it occupied ASAP.
Was this helpful? Yes
By: Aftersales
Dec 12, 2014
View all comments (1)
Please supply IMS Lettings Head Office - 6 Stadium Business Crt Pride Park Derby DE24 8HP or email [email protected] with a name and address and we can investigate and update this review Thank you ...

“After selling our property, we were looking for a short/......”

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May 22,2014
Minithumbup
By: 'Matt'
May 22,2014
0 people found
this helpful
After selling our property, we were looking for a short/medium term let to settle in after a 50mile relocation. When looking to rent in Derby, IMS shows at the top of all search results, but i still like to see reviews. I came across ...
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“I have used IMS Lettings for a number of years ......”

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May 21,2014
Minithumbup
By: 'Murray'
May 21,2014
0 people found
this helpful
I have used IMS Lettings for a number of years now to let out my property. They have been nothing, but helpful even when my tenant refused to pay their last months rent. This was naturally a very stressful time, but they were very up ...
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“I'm a first time landlord and I'm really pleased to ......”

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May 21,2014
Minithumbup
By: 'Mr'
May 21,2014
0 people found
this helpful
I'm a first time landlord and I'm really pleased to mange my property. The staff were helpful and friendly and the my house was let straight away. I've recommended them to a friend who about to let a property for the first time....
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By: beefcake
May 29, 2014
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Why has the same person issued the same testimonial both on the 6th may and then the 21st may? It seems strange to me that you had loads of bad reviews but all of a sudden loads of great ones all within a few days... ...

“I have several buy to let properties which have been ......”

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May 08,2014
Minithumbup
By: 'Sharon'
May 08,2014
0 people found
this helpful
I have several buy to let properties which have been managed by IMS for over 10 years now. I have always found them to be extremely professional and competent. Their after sales team are excellent and provide good value for money even when repairs are needed ...
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“I used IMS to let my first property and have ......”

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May 06,2014
Minithumbup
By: 'Mr'
May 06,2014
0 people found
this helpful
I used IMS to let my first property and have found them to be friendly and helpful. There have been no problems, great communication. I am very pleased with the service so far, so much so I have recommended them to a friend who is ...
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“I used IMS to let my first property and have ......”

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May 06,2014
Minithumbup
By: 'Mr'
May 06,2014
0 people found
this helpful
I used IMS to let my first property and have found them to be friendly and helpful. There have been no problems, great communication. I am very pleased with the service so far, so much so I have recommended them to a friend who is ...
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“Been a landlord for 20 years, used lots of agents - ......”

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May 05,2014
Minithumbup
By: 'happy'
May 05,2014
1 people found
this helpful
Been a landlord for 20 years, used lots of agents - been with IMS for 5 years now and they are the best. Quick to find good tenants, fees stay the same, never any problems...
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“I am a current tenant with IMS and unfortunately my ......”

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May 02,2014
Minithumbup
By: 'Happy'
May 02,2014
2 people found
this helpful
I am a current tenant with IMS and unfortunately my landlord has served me notice after only 4 months of being in the property. I have 2 months to find somewhere else to live, and because I couldn't find another property which I liked on Rightmove I ...
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“I recently finished renting an IMS property, the landlord contacted ......”

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Mar 21,2014
Minithumbdown
By: 'Luke'
Mar 21,2014
1 people found
this helpful
I recently finished renting an IMS property, the landlord contacted me saying that he was really happy with the condition we left the house and told IMS to release the full amount of my deposit back to me. This was over 15 days ago, I have ...
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By: Aftersales
Dec 12, 2014
View all comments (1)
Please supply IMS Lettings Head Office - 6 Stadium Business Crt Pride Park Derby DE24 8HP or email [email protected] with a name and address and we can investigate and update this review Thank you ...

“Absolutely disgusting service from start to finish from IMS in ......”

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Feb 26,2014
Minithumbdown
Felicity
By: 'Drew1992'
Feb 26,2014
2 people found
this helpful
Absolutely disgusting service from start to finish from IMS in perticular a childish woman of the name Felicity Gordon. Where to start? We viewed a property which had a lot of potential in an area we had our heart set on. We were shown around ...
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What agent could do to change your mind?
Agent Felicity Gordon was rude from day one, ims need to seriously provide their staff with basic customer service training.
Attached Filesnbsp;
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By: IMS Aftersales
Mar 03, 2014
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Please supply your name and address so I can investigate the contents of your post. I will then update this post to provide a fair and balanced account so your readers may make a accurate decision about the review. Kind Regards IMS Aftersales ...

“"I am the landlord of an IMS managed property and ......”

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Feb 07,2014
Minithumbup
By: 'IMS'
Feb 07,2014
3 people found
this helpful
"I am the landlord of an IMS managed property and suffered quite substantial damage to the roof of the above property in the recent storm. I felt I must contact you with regard to the excellent service your staff member, Chris, gave in what was ...
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By: aftersales
May 01, 2014
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Please supply your name and address so I can investigate the contents of your post. I will then update this post to provide a fair and balanced account so your readers may make a accurate decision about the review. Kind Regards IMS Aftersales ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by IMS Lettings Ltd, Derby DE1 3AE



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