Mann
Lewisham, London, SE13
4.6/5, 99 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
93% lettings fee satisfaction

“I used Mann Countrywide for a year while I worked ......”

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Mar 30,2015
Minithumbdown
By: 'Louise'
Mar 30,2015
0 people found
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I used Mann Countrywide for a year while I worked overseas. The customer serice they gave me was terrible, and caused me a lot of stress. The list of errors that they made was long, but some of the bigger issues were:

- I instructed them to carry out an inventory and check in, which they told me had been arranged, and which they charged me for. In fact this was never carried out, and had I needed to claim any funds from damage caused by the tenants it would have been next to impossible.
- On four occasions they charged me for fees for work that had been neither requested nor carried out. In none of these cases did they communicate that they were going to deduct the charges in advance, or provide explanations for the deductions. It was only because I was closely monitoring the funds received into my bank account that I picked up on these things.
- I gave them specific instructions about the gas safety process needed to ensure my boiler warranty remained valid. They forgot/ignored these and as such my warranty lapsed.

Throughout the year they gave poor service, taking several weeks to reply to emails and never apologising for any of the issues encountered. I would not recommend using them to anyone, in fact I would actively encourge potential customers to look elsewhere.
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Opening Hours
Address

Mann
171 Lewisham High Street
London
Greater London
SE13 6AA
02084630025

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £375,000
Lettings 97% 93% £500 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 2 48 7 2 0 0 1 5 0
Areas covered
  • SE13
  • SE10
  • SE8
  • SE9
  • SE4
  • SE15
  • SE16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS DPS TDS Relocation Agent Network
Latest Properties

No Properties

“Excellent and professional service from by Sc......”

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Nov 04,2019
Minithumbup
By: 'Marius'
Nov 04,2019
0 people found
this helpful
Excellent and professional service from by Scott and the rest of the team! The entire process from finding tenants, doing the inventory and background checks as well as the check-in went smoothly...
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“Professional, helpful and thorough....”

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Sep 11,2019
Minithumbup
By: 'Andrew Waddington'
Sep 11,2019
0 people found
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Professional, helpful and thorough. As a first time Landlord I would highly recommend using Mann’s at Lewisham to manage your property. Letting the family home of 35 years was daunting but they made me feel comfortable in the choice I had made....
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“Would strongly recommend Mann Lettings' servi......”

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Jul 18,2019
Minithumbup
By: 'Kelly Menir'
Jul 18,2019
0 people found
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Would strongly recommend Mann Lettings' services. I was looking to rent out my property for the first time and the whole process from my first interaction to my new tenants movings in went very smoothly. I appreciated the care that Scott and his team took ...
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“Excellent Service...”

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Jun 20,2019
Minithumbup
By: 'Anish S'
Jun 20,2019
0 people found
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Always top service and am a returning landlord to use Mann Lewisham and in particular work with Scott and his staff....
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Comment on agent fees
Good value
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“Great service...”

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Jun 19,2019
Minithumbup
By: 'Lucy'
Jun 19,2019
0 people found
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Both Roberta and Scott gave great service throughout the process. They were professional and helpful in seeking a tenant for me....
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Comment on agent fees
Reasonable
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“Review of service...”

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Apr 01,2019
Minithumbup
By: 'Emma Thorburn'
Apr 01,2019
0 people found
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Mann Lettings Lewisham have been very helpful and quick by helping me with my search and finding the perfect property for me! I would highly recommend them. Very professional and quick with enquiries too!...
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Comment on agent fees
Good
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“Wonderful...”

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Mar 20,2019
Minithumbup
By: 'Byron'
Mar 20,2019
0 people found
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From start to finish I have been highly impressed with the service provided. Highly professional and efficient, would highly recommend to anyone....
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Comment on agent fees
Good
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“Landlord...”

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Mar 09,2019
Minithumbup
By: 'ss'
Mar 09,2019
0 people found
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Excellent service. Has been incredibly proactive in helping to manage property and dealing with tenants. I would highly recommend his services....
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“Client Review...”

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Feb 28,2019
Minithumbup
By: 'The perfectionist'
Feb 28,2019
0 people found
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Generally looks after clients well. Areas to be improved include responsive times including returning calls when client leaves voice mail. The more responsive the better that trust....
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Comment on agent fees
Agents fees are fair.
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“Very proactive in helping getting things sorted...”

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Feb 13,2019
Minithumbup
By: 'Steve'
Feb 13,2019
0 people found
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Very engaged through the process and proactive in resolving matters. Speedy in gertting people in to view the property which resulted in a quick offer at the asking price....
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“Great service!...”

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Feb 01,2019
Minithumbdown
By: 'KG'
Feb 01,2019
0 people found
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Really great service from Mann Lettings at Lewisham. Good communication, all went smoothly from start to finish! I would highly recommend Mann Lettings....
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Comment on agent fees
Initially thought they were a bit high, but service excellent.
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“I do not recommend....”

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Jan 19,2019
Minithumbdown
By: 'Joanna Wlosiniak'
Jan 19,2019
0 people found
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+ fast handling of rent issues + very good contact - fob to the key was to be ready within 3-4 days, we wait almost 2 months and we do not know anything, we still only translate to another date. - no heating in the apartment, we reported ...
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Comment on agent fees
Marina is a nice, contact person. I have no problem with her. I have a problem as the agency disposes of people if they have a problem with the apartment
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“A Great Professional team...”

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Dec 17,2018
Minithumbup
By: 'David de la Mare'
Dec 17,2018
0 people found
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The best agents I have ever dealt with, I entrusted Scott and his team to find tenants and manage our properties in London. At all times we have found them to be very professional in every aspect of their management skills, and approachable in all ...
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Comment on agent fees
Very satisfied, a great service always.
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“Student Accommodation...”

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Sep 17,2018
Minithumbup
By: 'Elisa and Rebecca'
Sep 17,2018
0 people found
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A positive experience. Very helpful in speeding up the process due to our urgent necessity to move in but a certain date. Prompt answers to our questions....
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Comment on agent fees
Fees on the high side but in keeping with most of the other agencies I looked at
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“Excellent service- would recommend highly!...”

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Sep 14,2018
Minithumbup
By: 'Kennedy'
Sep 14,2018
0 people found
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Had such a good and non-stressful moving experience with Mann and our agent Roberta! She is fantastic and helped at every stage of the process! Would really recommend going with Mann with your next move!...
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Comment on agent fees
Slightly expensive, however not much more expensive than any other London agency! Reasonable and no hidden fees, everything is black and white.
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“The Best Letting Service...”

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Aug 02,2018
Minithumbup
By: 'Ms Thompson'
Aug 02,2018
0 people found
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We have worked with Scott and his team for 4 years now, we are very pleased with their professional services in all aspects. They are super organised, efficient and effective, especially they are excellent with finding good tenants and managing tenants. I have recommended them to ...
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Comment on agent fees
Good and reasonable.
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“I trust Scott. He is reliable and saves you lots of time...”

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Jul 25,2018
Minithumbup
By: 'Jie S'
Jul 25,2018
0 people found
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Scott is a professional letting manager. His service is centred by customers and focuses on quality and satisfaction of his customer. Communicating with him is easygoing, efficient and with no hidden conditions. I am glad to have chosen him as my letting agent and would ...
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Comment on agent fees
Fair.
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“Scott Davies - lettings...”

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Jul 21,2018
Minithumbup
By: 'Landlady'
Jul 21,2018
0 people found
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Friendly fast knowledgeable and efficient service yet again from Scott and his team at Lewisham. They know their stuff! I wouldn't use another agent now they are on board....
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Comment on agent fees
Value for the fees charged cos what they do get things done.
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“Moving date...”

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Jun 27,2018
Minithumbup
By: 'Shauntelle'
Jun 27,2018
0 people found
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Whilst at times it felt somewhat frustrating regarding moving date. Roberta and Scott were very helpful and honest throughout this process. I would recommend them....
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Comment on agent fees
Not bad
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“Having worked with the letting term for 3 years, I am ......”

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Dec 27,2017
Minithumbup
By: 'Ms Thomspson'
Dec 27,2017
1 people found
this helpful
Having worked with the letting term for 3 years, I am very pleased with their services and professional standard. It's definitely a 5+ stars service which I have recommended to friends before and will recommend their service to anyone....
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Comment on agent fees
good
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“I had a particularly annoying experience with many estate agents ......”

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Nov 06,2017
Minithumbup
By: 'Joel Alexander'
Nov 06,2017
1 people found
this helpful
I had a particularly annoying experience with many estate agents during my moving process, one of which being was when I called, emailed to book viewings etc I'd be told I'd get a call back only to be told the property had gone when I ...
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Comment on agent fees
Good
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“Scott and the team were a great help and so ......”

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Oct 12,2017
Minithumbup
By: 'Harry Clifton'
Oct 12,2017
1 people found
this helpful
Scott and the team were a great help and so far the move in process has been made very smooth. I will report back at the end of the tenancy!...
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Comment on agent fees
Seemed a tad expensive compared to other agency fees
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“Great customer experience and ensured my flat. These guys went ......”

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Oct 10,2017
Minithumbup
By: 'Kyung Baatenburg'
Oct 10,2017
1 people found
this helpful
Great customer experience and ensured my flat. These guys went the extra mile to manage some special circumstances. Would recommend for sure!...
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“Mann lettings agents and its staff were flexible and helpful ......”

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Oct 06,2017
Minithumbup
By: 'WillP'
Oct 06,2017
1 people found
this helpful
Mann lettings agents and its staff were flexible and helpful throughout the process and I was happy to have found my flat through them....
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Comment on agent fees
The fees were at the higher end of what I have experienced although they were provided openly and transparently.
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“Spot on with everything and extremely efficient and friendly. Very ......”

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Aug 12,2017
Minithumbup
By: 'Sandro'
Aug 12,2017
1 people found
this helpful
Spot on with everything and extremely efficient and friendly. Very good and helpfull fast with the whole process. Many thanks...
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Comment on agent fees
Excellent extremely helpfull
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“Good service, excellent customer understanding. Found them to be very ......”

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Aug 08,2017
Minithumbup
By: 'Mike'
Aug 08,2017
1 people found
this helpful
Good service, excellent customer understanding. Found them to be very attentive in comparison to other agents we've used whilst searching for a new property. Will look to come back to manns lettings in future searches...
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Comment on agent fees
Good
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“Easily contactable and approachable. Worked flexible hours to help ensure ......”

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Jul 31,2017
Minithumbup
By: 'Abs'
Jul 31,2017
0 people found
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Easily contactable and approachable. Worked flexible hours to help ensure we could see the flats etc. Sometimes information however wasn't always clear....
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Comment on agent fees
Expensive agent fees!
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“Clear and efficient and made the process fairly painless. Fees ......”

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Jul 29,2017
Minithumbup
By: 'Molly'
Jul 29,2017
0 people found
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Clear and efficient and made the process fairly painless. Fees are what you would expect from a London agent. Quick turnaround....
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Comment on agent fees
Market rates
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“Fantastic service from both Haydar and Scott, worked at pace ......”

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Jul 19,2017
Minithumbup
By: 'Lucy Greeves'
Jul 19,2017
0 people found
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Fantastic service from both Haydar and Scott, worked at pace to secure me the property I wanted. Wouldn't hesitate to recommend....
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Comment on agent fees
Fees were acceptable, as expected.
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“Yes I would. Communication was good. All was made clear ......”

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Jul 10,2017
Minithumbup
By: 'Carmen'
Jul 10,2017
1 people found
this helpful
Yes I would. Communication was good. All was made clear by agent. I could view the property again before I moved....
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Comment on agent fees
Ok
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:26 PM 13/07/2017 by scott davies

Awards won by Mann, London SE13 6AA


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