97% sales valuation accuracy
95% sales fee satisfaction
Mar 27,2015
Mar 27,2015
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We today completed the process of buying our first house through Mansbridge & Balment. From the first call to book a viewing right through to completion today the experience has been positive, professional and stress free. There was no hard sale or pressure at all from Tess who was our contact from the start, in fact she advised us not to rush into making a decision on the property. Tess was friendly, informative and always kept us in the loop without us chasing them at all. If we ever look to sell in the future I would be very confident in using Mansbridge & Balment.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 95% | £32,000 | £550,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 0 | 0 | 204 | 2 | 139 | 5 | 5 | 0 |
Areas covered
- PL1
- PL2
- PL3
- PL4
- PL5
- PL7
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- PL9
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Services offered
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Featured Review
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Feb 14,2013
Feb 14,2013
3
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We were trying to sell two properties in a challenging market to buy a house that we had coveted for some time that had become available. The key to achieving our goal was to achieve a quick sale of my property at a price which ...
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Oct 08,2014
Oct 08,2014
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I first met Chris Mervyn of the Mutley Plain branch of Mansbridge & Balment on 16 May 2014 with a view to appointing them to act as my agent following our decision to sell our three bedroomed family home and move to a bigger property, if we could ...
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Excellent value for money
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May 24,2014
May 24,2014
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My partner and I were first time buyers and after searching for around 6 months thought that finding our dream home might never happen. However we stumbled across a beautiful home which we couldn't wait to see.
Unlike all of the other agents, arranging a viewing ...
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Oct 03,2012
Oct 03,2012
1
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I can only say positive things about our experience selling with Mansbridge and Balment. In summary, the agents are polite, efficient, professional and they have the personal touch not shared by the bigger companies. I wouldn't hesitate in recommending them or using them again myself.
...
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Oct 26, 2012
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(1)
Thank you for your kind words Emma. I pride myself on my excellent staff members and the service they provide. Your feedback is very helpful and It's good to know, through this independent site, that our service levels are at a consistently high level. Best wishes in your new home, Darren Lawson, Managing Director, Mansbridge & Balment (Plymouth) Ltd. ...
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Jun 04,2015
Jun 04,2015
1
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Starting with the initial valuation, Tony Carlton visited my property and was very polite on entry, even taking his shoes off without the need to. After a look around the property discussing each room and what they had going for them Tony sat down with ...
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Jun 04, 2015
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Thank you Ben very much for your review for the whole team, but particularly Tony and Vanessa who are delighted you were pleased with their services. we pride ourselves n providing the best possible customer care for our valued clients and it's good to know that we're getting this right. Thanks again and best wishes, Mansbridge Balment. ...
Dec 04,2019
Dec 04,2019
0
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Second time using Lawson, very helpful and Karen had great information about the house which great, and were updated weekly with the chain information....
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Nov 08,2019
Nov 08,2019
0
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In my role as a previous professional property developer, I recently engaged the services of Lawson Property to sell my house in Mannamead, Plymouth.
The whole house service as many times before with the team was very good in every respect and I would not ...
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Nov 06,2019
Nov 06,2019
0
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Would recommend
Had good experience with all the staff at all stages of the process and we appreciate them keeping us informed, many thanks!...
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Nov 04,2019
Nov 04,2019
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Having spent a couple of months looking at apartments around Plymouth, feeling frustrated at the lack of success, it was a real delight to meet Karen from the Mannamead/Mutley office. She was friendly and knowledgeable about the properties she showed me. I never felt ...
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Oct 18,2019
Oct 18,2019
0
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Purchasing a property from across the other side of the world isn’t a easy task. Thanks to Karen, Tess and the team for going the extra mile. You really have been true stars. Very knowledgeable in their field. Never felt lost during the purchase. ...
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Sep 23,2019
Sep 23,2019
0
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I sold a lock-up garage recently through Lawsons, they were friendly and efficient and the sale went through quite quickly with no problems. I would recommend them to anybody....
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Sep 20,2019
Sep 20,2019
0
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The staff are amazing and so professional. They made the sale of my house so easy. Viewings were arranged to suit me and feedback from viewings was always passed on to me....
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Aug 29,2019
Aug 29,2019
1
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We were very impressed with the service we received from Lawson - our buying process was smooth and they were quick to respond to any queries we had and sort out issues that arose giving us good advice and always keeping us in the loop. ...
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Sep 03, 2019
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Hi Sean. Thanks for your kind testimonial. I'm thrilled that you were impressed with the service that you received recently from Lawson Estate Agents. I'm delighted that the prompt attention that you received smoothed out, what cam sometimes be a "less than smooth" process, whilst supplying you with good advice (the merit of using experienced local specialists!). Good luck in your new home! ...
Aug 21,2019
Aug 21,2019
0
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Move into our home tomorrow. Had a great service all the way through. It's been a lengthy process with people dropping out, but we were always kept up-to-date with what's was going on from Lawson's.
Great service...
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Sep 02, 2019
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Hi Daniel. I hope that your moving day went well?! Thanks for your kind comments. I'm glad that you felt that you received a "great" service. Keeping you abreast of developments, both positive and negative, is a huge priority for the team her at Lawsons! I'm thrilled that we moved you and that you felt well looked after! Darren Lawson MNAEA Managing Director. ...
Aug 12,2019
Aug 12,2019
0
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my partner and I have sold a few properties through Lawson's in Mutley Plain, highly recommend and would definitely using them again in the future. Great team!!...
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Sep 02, 2019
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Hi Glen.
Congratulations on your sale! Thanks for using our services, multiple times and for your highly recommending us! We look forward to helping you again in the future. Darren Lawson MNEAE Managing Director ...
Aug 02,2019
Aug 02,2019
0
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Darren and all the staff have been outstanding with their help in selling yet another of our properties. They all go above a beyond from start to finish of the sales process to do everything they can to make sure it is as smooth a ...
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Sep 02, 2019
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Hi Michelle. Thanks enormously for your kind and "yet another" property! I'm so pleased that you felt that the team and I went, "above and beyond" for you and that we succeeded in making an often challenging process smooth for you, keeping you well-informed with our famous personal touch that made you "feel at ease" throughout the process! Well done Anne for being singled out for special praise. She is indeed a wonderful asset to the firm and our clientele. Thanks again and good luck, "up north" ...
Aug 01,2019
Aug 01,2019
0
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We have found the whole buying process very smooth and easy due to lawson. We have been updated regularly on the progress and everything has been quick. The staff showing us round were all really friendly and informative without being pushy. We have vieved many ...
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Aug 01, 2019
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Hi Sarah, thank you so much for the feedback. Its great to be able to read a positive review and even blush at the glowing language used to describe our service. I hope you are very happy in your new home and please remember us here if you ever wish to sell in the future. Kindest regards, Chris ...
Jun 26,2019
Jun 26,2019
0
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this helpful
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We had house on market with 2 other agents before using Lawsons. We had offer on first viewing with them and sale from second viewing. Very friendly and trustworthy staff. Tess particularly was brilliant. They seemed to work as a team so I could always talk ...
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Jun 14,2019
Jun 14,2019
0
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I was told by the estate agent when I visited the property for the second that the leak in the roof would be resolved before I bought the property and moved in. It was a few weeks of fairly dry weather in May followed by ...
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Comment on agent fees
The fees would have been reasonable if I hadn't had to mend the roof myself and employ a roofer
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Jun 14, 2019
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Hi James
I am sorry to hear that you are experiencing ongoing issues with your roof, I cant speak for your management company but I can fully understand your frustrations! if you would like to discuss your issues directly with me please give me a call on 01752 229292
Kind regards
Ben Dreher
Director ...
Jun 08,2019
Jun 08,2019
0
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Karen and her team have been great at keeping us updated regarding all parties involved in the chain. Very impressed with the progression team....
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Jun 05,2019
Jun 05,2019
0
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We just sold our house through Lawson Estate Agents. They were really great at keeping in touch, especially Tess, valued our house at roughly the right amount and worked hard in liaising with vendor and buyer with tricky negotiations.
It really feels like you have ...
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Comment on agent fees
The fees are fair and around the market standard
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May 16,2019
May 16,2019
0
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Felt at ease with this agent. Great communication. Quick response to queries. Really positive but also realistic. Ben gave me a realistic valuation and I appreciated knowing what my property really would sell for. Chris did a great job with the marketing. Once sold Anne ...
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Comment on agent fees
The whole team worked hard for and deserved the fee.
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May 09,2019
May 09,2019
0
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never realised anything could happen so quickly and with such efficiency, thank you so much for your superb service and help along the way...
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Comment on agent fees
very reasonable
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Apr 24,2019
Apr 24,2019
0
people found
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this helpful
From the initial and very professional viewing with Julie Comber to the communication with Tess Denley and Annie the whole process of buying our Buy to let property has gone very smoothly. Thank you Lawson for making the buying process an easy and pleasureable experience....
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Comment on agent fees
We are purchasing so no fees.
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May 02, 2019
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Hi ECP
Thank you for your recent review highlighting the professional service that you have received from my colleagues Julie, Tess & Annie, we are very fortunate to have such experienced property professionals in our team, we firmly believe this is the key to successful moving and I am delighted we have helped you on this occasion.
Kind regards
Ben Dreher
Director ...
Apr 05,2019
Apr 05,2019
0
people found
this helpful
this helpful
Tina and Tess are the best, they really cared about us and felt like we were not just customers.
I can only reccomend these two ladies they are the best and they made our purchase much easier. Considering also the fact that this was our ...
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Apr 26, 2019
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Hello Irene
Thank you for your glowing review and in particular your kind words about my colleagues Tess & Tina, we are very fortunate to have such excellent employees within our business and I am delighted that we have helped you secure your fabulous new home.
Kind regards
Ben Dreher
Director ...
Mar 29,2019
Mar 29,2019
0
people found
this helpful
this helpful
From the moment Lawson's valued our house they have been professional and courteous.
At no point did we feel unimportant or did any members of their team even forget who we were (which happens a lot with other agencies).
We found them so helpful with ...
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Comment on agent fees
Reasonable
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Apr 25, 2019
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Hello Joanne
Many thanks for your kind words, I am delighted our team looked after your sale and purchase, I hope you are enjoying your new home.
Kind regards
Ben Dreher
Director ...
Mar 25,2019
Mar 25,2019
0
people found
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I have never received customer service like it, from the get go we have had excellent non stop communication and support. Ann has kept me up to date with all that is going on throughout, whether it was via phone or email. Being a first ...
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Apr 03, 2019
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Hi Kirstie
Thank you so much for your review, I am delighted that my team and in particular Ann Hall have made the whole process as smooth and stress free as possible, as a company we try to go the extra mile whenever possible! enjoy your new home and if you need us again you know where we are!
Kind regards
Ben Dreher
Director ...
Mar 07,2019
Mar 07,2019
0
people found
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this helpful
Very professional and knowledgeable. So much experience between all the staff. You guys really know what you are doing.
On top of that you really care about your customers. Thank you so much , you were all brilliant and nade the sale of our house as ...
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Comment on agent fees
Worth every penny.
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Mar 28, 2019
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Dear Mr & Mrs W
Thankyou for your kind review and for your business, I am delighted we sold your home and our experienced staff really do make the difference, we are proud members of Propertymark and as such our staff have studied and sat there exams, it makes a huge difference when dealing with complex situations, I am glad you have benefited from this.
Kind regards
Ben Dreher
Director ...
Mar 04,2019
Mar 04,2019
0
people found
this helpful
this helpful
Fell in love with property on the first viewing and really needed to secure it's purchase. Lawson's staff made the process a smooth and efficient one. They were quick to respond to any of my requests and queries.
I am currently settling in to my ...
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Comment on agent fees
N/A as buyer
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Mar 28, 2019
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Dear Mr Jam
Thankyou for your kind review, I am delighted that we have helped you to secure your new home, I am really pleased to hear that you have found the whole process straightforward with the minimum of stress, enjoy you new home, you know where we are if you ever fancy a move!
Kind regards
Ben Dreher
Director ...
Feb 27,2019
Feb 27,2019
0
people found
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I would definitely recommend Lawsons for selling and buying. Even during a transition within the company. All staff were friendly, sympathetic, empathic and very professional at all times. Nothing was too much trouble. Thank you for your care, time and attention....
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Comment on agent fees
Negotiations on fees due to the same agent selling my property and the one we are buying.
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Mar 27, 2019
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Hi Karen
Thankyou for your kind words, I am delighted that we have managed to make you move happen and I hope you are still enjoying your fabulous new home.
Kind regards
Ben Dreher
Director ...
Tess
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Ben
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Chris
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Joanne
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Karen
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Sarah
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 9:08 AM 09/01/2019 by allAgents
Best Estate Agent in PL4 
Best Estate Agent in PL4 
Best Estate Agent in Plymouth 
Best Overall Agent in PL4 
Best Overall Agent in PL4 
Thank you for your kind review, we are pleased that you were happy with the service that you received, particularly from Tess. We pride ourselves on providing the best possible customer service and it appears that we are getting it right. Thanks again and best wishes in your new home. Mansbridge Balment.