The Howland Jones Organisation Limited
Swadlincote, DE12
3.3/5, 11 reviews
55% recommended
67% lettings valuation accuracy
50% lettings fee satisfaction

“Very poor service when the came time to move out ......”

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Mar 27,2015
By: 'theman27'
Mar 27,2015
3 people found
this helpful
Very poor service when the came time to move out of the property, very very reluctant to release deposit. They use a third party to do the inspections and the list of defects signed by the tenant on the moving out day is non reflective of what the third party reports to the letting agent which causes issues and deductions from the deposit which you are unable to dispute.
Was this helpful? Yes
By: Rebecca Howland
Jul 17, 2018
We employ the services of a third party to carry out the closing inspection, as they are deemed to be impartial. We always use their report to report the initial findings, but this is also subject to the landlord's own inspection.

If a tenant is dissatisfied with the findings of the report or the landlord's opinion, they can dispute the claim via the Deposit Protection Service. This is exactly why deposit regulations were brought in in the first place.

Howland Jones make no gain by raising issues at the closing inspection, but is forms part of our service to both the landlord and the tenant and usually, all parties agree very quickly to either a full deposit release or a reasonable contribution to rectify any issues appropriately, without betterment.

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The Howland Jones Organisation Limited

73-77 High Street Measham, Swadlincote
DE12 7HZ

01530 271313

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