The Howland Jones Organisation Limited
Swadlincote, DE12
3.3/5, 11 reviews
55% recommended
67% lettings valuation accuracy
50% lettings fee satisfaction

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2021 allAgents Estate & Letting Agents Awards


“Very poor service when the came time to move out ......”

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Mar 27,2015
Minithumbdown
By: 'theman27'
Mar 27,2015
4 people found
this helpful
Very poor service when the came time to move out of the property, very very reluctant to release deposit. They use a third party to do the inspections and the list of defects signed by the tenant on the moving out day is non reflective of what the third party reports to the letting agent which causes issues and deductions from the deposit which you are unable to dispute.
Was this helpful? Yes
By: Rebecca Howland
Jul 17, 2018
We employ the services of a third party to carry out the closing inspection, as they are deemed to be impartial. We always use their report to report the initial findings, but this is also subject to the landlord's own inspection.

If a tenant is dissatisfied with the findings of the report or the landlord's opinion, they can dispute the claim via the Deposit Protection Service. This is exactly why deposit regulations were brought in in the first place.

Howland Jones make no gain by raising issues at the closing inspection, but is forms part of our service to both the landlord and the tenant and usually, all parties agree very quickly to either a full deposit release or a reasonable contribution to rectify any issues appropriately, without betterment.

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Opening Hours
Address

The Howland Jones Organisation Limited
73-77 High Street
Measham,Swadlincote
Derbyshire
DE12 7HZ
01530 271313

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 50% £500 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 3 3 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Realy happy to hand my property over...”

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Nov 10,2018
Minithumbup
By: 'Alan'
Nov 10,2018
1 people found
this helpful
Realy happy to have handed over the management of my property. I'm Not local so had someone with genuine knowledge of Lettings has took Over. What swung me was the fact they are ARLA aprroved....
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Comment on agent fees
A fair price for the work they’ve done so far.
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“Took over £950 deposit and references before even doing any checks... ......”

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Jun 02,2017
Minithumbdown
By: 'Angy'
Jun 02,2017
1 people found
this helpful
Took over £950 deposit and references before even doing any checks... rent arrears prevented the let to go ahead a f they have only offered £437 b7a. I'm reporting them to the lettings redress scheme.. disgusting rip off agents over £500 they want to keep because one ...
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Comment on agent fees
Disgusting fees.. I've never known an agent want over £900 without doing checks first
Was this helpful? Yes
By: Rebecca Howland
Jun 02, 2017
View all comments (1)
Hello Angy. We are aware of your disappointment over the cancellation of your application to rent one of the properties we manage. I do think it is important to read through any contract provided to you before signing. The contract you signed before any monies were accepted from you clearly stated the fees were not refundable. It also clearly explained what would happen to all or part of your holding fee if something adverse showed during your referencing that you had not previously made us ...

“Very poor service when the came time to move out ......”

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Mar 27,2015
Minithumbdown
By: 'theman27'
Mar 27,2015
4 people found
this helpful
Very poor service when the came time to move out of the property, very very reluctant to release deposit. They use a third party to do the inspections and the list of defects signed by the tenant on the moving out day is non reflective ...
read full review
Was this helpful? Yes
By: Rebecca Howland
Jul 17, 2018
View all comments (1)
We employ the services of a third party to carry out the closing inspection, as they are deemed to be impartial. We always use their report to report the initial findings, but this is also subject to the landlord's own inspection. If a tenant is dissatisfied with the findings of the report or the landlord's opinion, they can dispute the claim via the Deposit Protection Service. This is exactly why deposit regulations were brought in in the first place. Howland Jones make no gain by rai ...

“I have used this agent for several tenant finds and ......”

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Sep 30,2014
Minithumbdown
By: 'Tigerlily'
Sep 30,2014
1 people found
this helpful
I have used this agent for several tenant finds and unfortunately have found that over time their service has deteriorated from reasonable to appalling. As a landlord I need an agent to provide: A good tenant that has been fully referenced BEFORE installation which should ...
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What agent could do to change your mind?
The agent could: Ask landlords to confirm a convenient installation date. Provide a contract which matches the needs of the landlord. provide a complete, up to date and useable inventory which reflects the condition of the proeprty on installation. Place deposits in schemes in a timely manner. Give readings to utilities in a timely manner. Provide a professional and good service. Deal with issues professionally and timely.
Attached Filesnbsp;
Comment on agent fees
The fees were in line with other agencies providing the same service. It was the service that was poor.
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“The Howland Jones team were excellent in selecting the prefect ......”

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Mar 10,2014
Minithumbup
By: 'Gill'
Mar 10,2014
2 people found
this helpful
The Howland Jones team were excellent in selecting the prefect tenants for 2 of my properties. I have had rent every month and reports on inspections. I don't worry about when the gas safety checks are due as they have always been done on time. We ...
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“Very good service, quick respond to all problems. I would ......”

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Feb 28,2014
Minithumbup
By: 'Justyna'
Feb 28,2014
0 people found
this helpful
Very good service, quick respond to all problems. I would recommended this agency to all tenants. They very nice, pleasant people easy to communicate with....
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“Rebecca from Howland Jones was the first person we came ......”

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Feb 18,2014
Minithumbup
By: 'Nadine'
Feb 18,2014
1 people found
this helpful
Rebecca from Howland Jones was the first person we came into contact with when moving into our new neighbourhood. She went out of her way to accommodate us and arranged viewings of properties at times that were suitable to us, being very understanding of the ...
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Was this helpful? Yes
By: Rebecca
Feb 13, 2014
View all comments (1)
Thank you for your lovely comments Nadine. Hope you and the family are loving your new home! ...

“I was very happy with the service provided by Rebecca ......”

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Feb 14,2014
Minithumbup
By: 'Justyna'
Feb 14,2014
0 people found
this helpful
I was very happy with the service provided by Rebecca - the agency is locally to us, it was easy access to the advice, help regarding house. They sorted everything quickly and in a good manner. I would recommended them to other tenants....
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“I have worked with Rebecca and her colleagues at Howland ......”

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Feb 13,2014
Minithumbup
By: 'Ian'
Feb 13,2014
0 people found
this helpful
I have worked with Rebecca and her colleagues at Howland Jones since June 2004, during that 8 years I have been both a tenant and a client of Howland Jones. During the past 4 years I have been based in Sydney Australia and entrusted the management of my ...
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“My family rented a property through Howland Jones which could ......”

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Jan 21,2014
Minithumbdown
By: 'S'
Jan 21,2014
1 people found
this helpful
My family rented a property through Howland Jones which could have seriously injured or even worse killed us , (Similar faults were found at the property they managed next door too). They had not checked any of the Landlords paperwork and some 4 years after renting the ...
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What agent could do to change your mind?
Let property in line with the law. A property must be safe and not in a state of serious disrepair the start or during a tenancy. It was not and we were allowed to live with significant dangerous faults for over four years. It would have taken them less than an hour to check safety certificates. They still deny they have done anything wrong. They also lied to the couple next door and told them they had to inspect the wood burning stove as a matter of routine. In four years they never check ours or anything else relating to the safe operation of the house!!!
Attached Filesnbsp;
Was this helpful? Yes
By: Rebecca Howland
Apr 21, 2019
View all comments (3)
Thankfully we followed our insurers advice and fought this through court. The court found 100% in our and the landlord's favour. ...

“We have rented the property through h.j for just ......”

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Oct 03,2013
Minithumbdown
By: 'mrs'
Oct 03,2013
1 people found
this helpful
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between ...
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What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.
Attached Filesnbsp;
Was this helpful? Yes
By: Rebecca Howland
Feb 12, 2014
View all comments (3)
We do not check this site on a regular basis. Usual correspondence is via email or letter, which is always acknowledged within 24 working hours, and responded to within 48 working hours. As detailed previously, We would be very happy to discuss the matter further to try and resolve any outstanding concerns. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Howland Jones Organisation Limited, Swadlincote DE12 7HZ


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