Acton, London, W3
4.6/5, 305 reviews
92% recommended
83% sales valuation accuracy
93% sales fee satisfaction
91% lettings valuation accuracy
81% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Ria was very prompt at getting it all sorted. She ......”

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Mar 27,2015
Minithumbup
Ria
By: 'mattaus'
Mar 27,2015
0 people found
this helpful
Ria was very prompt at getting it all sorted. She was pleasant on the phone and easy to get hold of. She answered all of my questions clearly and was very helpful overall. Thanks.
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Opening Hours
Address

ludlowthompson
172 High Street
Acton,London
Greater London
W3 9NN
020 8752 9988, 020 8752 9999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 93% £2,600 £2,250,000
Lettings 91% 81% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 6 156 11 24 0 35 0 19 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“Outstanding 👏...”

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Jun 15,2019
Minithumbup
By: 'Mrs.Sali'
Jun 15,2019
0 people found
this helpful
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank you...
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“Really outstanding service...”

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Apr 19,2019
Minithumbup
By: 'Driss'
Apr 19,2019
0 people found
this helpful
Service provided by Micheal was really outstanding! Not only he provided us the full details regarding the property etc but he took really the extra step during our journey when we had to provide all documents to her letting. Even during some issue regarding our ...
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“Was available last-minute...”

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Apr 13,2019
Minithumbup
By: 'Marta'
Apr 13,2019
0 people found
this helpful
She was very kind, answered to our questions, I would really recommend her. We called them in the morning and scheduled a viewing for the afternoon the same day. Thank you for your time....
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“property rental...”

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Apr 02,2019
Minithumbup
Sarah
By: 'ian'
Apr 02,2019
0 people found
this helpful
hi from start to finish Sarah was a delight to work with. she rented out my flat very quickly without hassle. i would definitely recommend ludlow Thompson & ask for Sarah!...
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Comment on agent fees
no the high side
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“GREAT SERVICE...”

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Mar 29,2019
Minithumbup
Sarah
By: 'REGENTS COURT APARTMENTS'
Mar 29,2019
0 people found
this helpful
SARAH IS A POSITIVE PERSON AND HAS GREAT EMPATHY WITH THE LANDLORD AND TENANT BOTH AND DOES STRETCH TO THAT SPECIAL NEED !...
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“Helpful...”

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Mar 10,2019
Minithumbup
Sarah
By: 'Geraldine'
Mar 10,2019
0 people found
this helpful
Thanks Sarah for helping me out in the process to get this studio! You were helpful. So hurry to move in....
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Comment on agent fees
Good
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“Very professional...”

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Feb 02,2019
Minithumbup
Sarah
By: 'Damsinbergin@hotmail .co.uk'
Feb 02,2019
0 people found
this helpful
I found that Sarah was very professional in her job role . Showing people around property's explaining them what they are letting or trying to working with the customers to there budget. And not pressure rising them into anything...
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“They are really good guys I recommend this agent to every one he would like to rent...”

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Nov 30,2018
Minithumbup
Jonathan
By: 'Achment. Antel'
Nov 30,2018
0 people found
this helpful
They are really professional and they know what they do so I recommend this agent to every one he looking to move ..Thanks alot to Charlie and jonathan...
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“An agent who will help you in any way she can....”

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Nov 19,2018
Minithumbup
Sarah
By: 'Viktoras Marozas'
Nov 19,2018
0 people found
this helpful
I was really happy to meat an agent who was transparant and able to go out of there way to help us as much as possible....
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“Review...”

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Sep 18,2018
Minithumbup
Sarah
By: 'Varun'
Sep 18,2018
0 people found
this helpful
Both Sharan and Sarah were great. Very helpful and kept me informed throughout the process. Sharan was well informed of the property she was liaising with for me which was helpful as well....
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Comment on agent fees
Fees are too expensive
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“Great communcation...”

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May 02,2018
Minithumbup
Jonathan
By: 'Goodwin'
May 02,2018
0 people found
this helpful
Jonathan made the process of finding a new tenant seamless, he let me know every step of the way what was happening and even sorted out the smoke alarms which may have delayed the new tenant starting the tenancy. Great customer service...
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Comment on agent fees
standard fees charged
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“5 star service...”

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Apr 10,2018
Minithumbup
Jonathan
By: '5 star agency'
Apr 10,2018
0 people found
this helpful
the review is for Charlie Crump and Jonathan Campbell. We received a very good service from ludlow thompson lettings in West London and would like to nominate them for best agency....
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“Quick to respond and sorted changes to the flat quickly...”

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Apr 10,2018
Minithumbup
By: 'David'
Apr 10,2018
0 people found
this helpful
Polite quick to respond and always on time . I think they where really good . I really Would recommend them to friends Ds...
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Comment on agent fees
Good
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“ABSOLUTELY FABUOLOUS TO WORK WITH...”

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Mar 28,2018
Minithumbup
Jonathan
By: 'Fiorina'
Mar 28,2018
1 people found
this helpful
Jonathan, is exceptional. He is professional and very efficient. He viewed the fiat. Was fully up to speed and knowledgable of rental values and sales in the area. Offered competitive rates with top service. I have No hesitation whatsoever in recommending him . Ps we got ...
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Comment on agent fees
The fees are good and competitive for what is an exceptional service
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“Having recently bought an investment property in the Area I ......”

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Feb 02,2018
Minithumbup
Jonathan
By: 'Peter'
Feb 02,2018
1 people found
this helpful
Having recently bought an investment property in the Area I was unsure who to go with since there are so many agents in the area. Jonathan was knowledgeable and professional throughout the whole process and found me a great tenant....
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Comment on agent fees
Higher than some others, but you get what you pay for
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“Poor accounting and explanation of costs. I've been over charged ......”

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Jan 22,2018
Minithumbdown
By: 'not happy'
Jan 22,2018
0 people found
this helpful
Poor accounting and explanation of costs. I've been over charged on one occasion and rent was undercharged. They were reluctant to give me my deposit back I had to go through the numbers with a fine toothcomb to figure out what had gone wrong. I ...
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Comment on agent fees
Too high and doesn't match poor quality of service
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“Andrew Martin is a highly recommendable representative. I have mentioned ......”

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Oct 16,2017
Minithumbup
By: 'Kevin'
Oct 16,2017
1 people found
this helpful
Andrew Martin is a highly recommendable representative. I have mentioned him to my friends who are looking for agents to find an accommodation. Andrew's service was fast, reliable, and helpful to my needs and I will always remember that when looking for places in the ...
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Comment on agent fees
Agents fees were considerate and negotiable according to other places I have felt with.
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“Andrew has been so helpful from the start and found ......”

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Sep 25,2017
Minithumbup
By: 'Niamh'
Sep 25,2017
1 people found
this helpful
Andrew has been so helpful from the start and found us several beautiful and affordable places to view from the moment we landed at the branch. Andrew takes into consideration your needs and listens to what you are looking for, providing you with the best ...
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Comment on agent fees
There is a lot of surprising agency fees, especially when signing a finalised contract, which should be discussed previously and negotiated.
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“I can't even explain how bad these agents are. We ......”

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Sep 18,2017
Minithumbdown
By: 'Lynda'
Sep 18,2017
0 people found
this helpful
I can't even explain how bad these agents are. We are moving out so there viewings happening in the property. We've asked if they can give us 24 hours notice to arrange viewings with us. They have ignored this every time, 3 different agents have all ignored ...
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Comment on agent fees
Highly expensive in comparison to other estate agents
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“Jonathan was very professional and friendly and kept me up ......”

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Jul 26,2017
Minithumbup
Jonathan
By: 'Satisfied'
Jul 26,2017
1 people found
this helpful
Jonathan was very professional and friendly and kept me up to date with progress in letting our property He is one of the most effective employees I have come across in my many years of using Ludlow Thompson...
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Comment on agent fees
As far as fees are concerned they are always too high
Was this helpful? Yes

“Excellent communication, was able to get back to me when ......”

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Apr 12,2017
Minithumbup
By: 'JayFletch'
Apr 12,2017
2 people found
this helpful
Excellent communication, was able to get back to me when other agents did not. Did everything he could to facilitate an easy move, and if he didn't know the answer to something, he knew where to find out. I had given up finding somewhere but ...
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Comment on agent fees
I don't have any prior experience with letting so cannot say either way whether fees are good or bad.
Was this helpful? Yes
By: LEE TANSER
Apr 30, 2018
View all comments (1)
Please note my deposit is still outstanding for flat 286 metro central heights! ...

“Extremely knowledgeable and helpful service. Provided exactly the guidance we ......”

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Apr 10,2017
Minithumbup
Jonathan
By: 'John'
Apr 10,2017
0 people found
this helpful
Extremely knowledgeable and helpful service. Provided exactly the guidance we needed to assistance us in getting our first property rented....
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Comment on agent fees
The fees are fair for the service provided
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“Jonathan is an accomplished professional. From the initial approach by ......”

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Mar 28,2017
Minithumbup
Jonathan
By: 'Bernie'
Mar 28,2017
3 people found
this helpful
Jonathan is an accomplished professional. From the initial approach by a phone call to his instant response visit I have been incredibly impressed. He explained the Company's USPs, he got the process underway efficiently and exceeded expectations with the result. He added value utilising management ...
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Comment on agent fees
Fair
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“Good afternoon! Since I was keeping in touch with this ......”

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Feb 15,2017
Minithumbdown
By: 'Natalija'
Feb 15,2017
0 people found
this helpful
Good afternoon! Since I was keeping in touch with this agency, I was satisfied. We arrange viewing with Tamzin, twice meeting was postpone by the agent, at the day of viewing agent was off and property was taken. Irresponsible agent. Very disappointed!!!...
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By: ludlowthompson
Feb 21, 2017
View all comments (1)
Hi Natalija, Thank you for taking the time to write a review of your experience with ludlowthompson. We do take customer service very seriously so it is always disappointing when a customer's expectations have not been met. We would appreciate if you could please email customerservices@ludlowthompson.com with further details so that we can look into this. Kind regards, ludlowthompson. ...

“Mr Jonathan Campbell was a great help to myself for ......”

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Dec 19,2016
Minithumbup
Jonathan
By: 'SY'
Dec 19,2016
3 people found
this helpful
Mr Jonathan Campbell was a great help to myself for finding a tenant to my flat. He would call me regularly and update the situation. He would also answer to my emails very promptly and answer my question very well. Thank you for the hard ...
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“Personable, Professional, Attention to detail, Prompt response and I got ......”

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Dec 12,2016
Minithumbup
Jonathan
By: 'Elaine'
Dec 12,2016
3 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
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Comment on agent fees
Suitable.
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“Personable, Professional, Attention to detail, Prompt response and I got ......”

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Dec 09,2016
Minithumbup
Jonathan
By: 'Elaine'
Dec 09,2016
3 people found
this helpful
Personable, Professional, Attention to detail, Prompt response and I got the profile of tenant I needed for my flat. Very happy! Thanks Jonathan!...
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Comment on agent fees
Suitable.
Was this helpful? Yes

“Jonathan is a massive Walliams, the biggest young Hamlyn I ......”

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Nov 29,2016
Minithumbup
Jonathan
Jonathan
By: 'Daniele Kitchen'
Nov 29,2016
3 people found
this helpful
Jonathan is a massive Walliams, the biggest young Hamlyn I have ever met. He has lots of potential to be an even bigger Walliams in the future, now I believe he can do it....
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Comment on agent fees
Earning serious commission with a unreal base and fantastic OTE
Was this helpful? Yes

“Sarah was very helpful in helping us find a suitable ......”

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Nov 09,2016
Minithumbup
By: 'Kenny'
Nov 09,2016
2 people found
this helpful
Sarah was very helpful in helping us find a suitable property. She has also continued offer ongoing support which is much appreciated....
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“Very helpful and nice. The agent was able to meet ......”

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Nov 04,2016
Minithumbup
By: 'Elsterina Ipatova'
Nov 04,2016
2 people found
this helpful
Very helpful and nice. The agent was able to meet me at 7 pm after work. Was keen to find a property on my budget and not push me over....
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Staff picture Jonathan
(22)
No image available Sarah
(6)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:50 PM 02/03/2016 by allAgents

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Branch - Acton, London, W3