Universal Square, Manchester, M12
4.7/5, 1997 reviews
94% recommended
89% sales valuation accuracy
90% sales fee satisfaction
Springbok Estate Agents in Manchester

“Very impressed by the speed of sale, accepted offer within 2 ......”

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Mar 26,2015
Minithumbup
Kate
Thomas
By: 'Mark'
Mar 26,2015
0 people found
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Very impressed by the speed of sale, accepted offer within 2 weeks and sold after 7 weeks.

Coming after 6 months of little interest generated by other agents' marketing at ‚£90+‚£87k to acheive ‚£85k true value, I got full ‚£85k price as required/expected despite S/Bok marketing at 10k under that value.

Worked well for me, advise other to be realistic about how much you want to achieve rather than market it out for 'as much as possible'. I missed out on 3 potential new houses whilst stuck on market with other agents at too high marketing price because I went for the agent who put the highest price on it. Quick offer via Springbok helped free up my money to offer on another house before missing out again.

Staff were honest about feedback and more direct with the viewers, filtering out the time-wasters.
The solicitor package offered to buyers also helped to make things progress the right way too. Any issues were sorted quite quickly.

Would use again, but I don't sell houses that often!!
Comment on agent fees
Fee's seemed top heavy at first, but included for solicting so was worthwhile paying a little extra to save the hassle of linking other solicitors into the process, and to get the sale through rather than have money tied into house whilst other agents could not sell.
Was this helpful? Yes
By: Springbok Properties
Mar 30, 2015
Thank you for taking the time to complete a review. Your feedback has been passed to Kate & Thomas. We are extremely happy to hear that you were impressed with our service and would use us again. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warm Regards - All the Team at Springbok

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Opening Hours
Address

Springbok Properties
1 Universal Square, Devonshire Street North
Manchester
Greater Manchester
M12 6JH
0800 068 7935

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 90% £22,500 £9,800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 5 1 933 41 841 26 46 46
Areas covered
  • National
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Latest Properties

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Images & Videos

“Great personal service from Kyle Williams....”

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Dec 14,2019
Minithumbdown
By: 'Richard Houghton'
Dec 14,2019
0 people found
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Great personal service from Kyle Williams. The website that springbok use for viewings succeed great with my phone so made appointments very easy to manage. Kyle then followed up with phone calls, when he wasn’t available it was easy to leave direct messages for ...
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“100% STARS...”

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Dec 13,2019
Minithumbup
By: 'Ebru Arayan'
Dec 13,2019
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We’re first time buyers, springbok properties made it perfect! Couldn’t thank Megan Calvert more. She was super helpful and super friendly!...
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“Jay sorted it all. Brill Job....”

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Dec 12,2019
Minithumbup
By: 'Steven Miles'
Dec 12,2019
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Jay dealt with all our viewings and got lots of interest almost instantly. We got an offer that wasn't enough and Jay got to work and managed to get a better offer for us but this still wasn't quite enough. Then he spoke to the ...
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“They just dealt with everything without fuss.......”

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Dec 12,2019
Minithumbup
By: 'Suzanne Reid'
Dec 12,2019
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They just dealt with everything without fuss. Everything went through very smoothly and extremely quickly. It really made life easy as I lived miles away from the property I was selling...
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“Had a great experience with Victoria. Always ......”

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Dec 12,2019
Minithumbup
By: 'Jennifer Levine'
Dec 12,2019
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Had a great experience with Victoria. Always prompt to call back. Did exactly what she promised to do and felt she was impartial in the whole experience negotiating with the vendor...
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“Great experience victoria provided when I pur......”

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Dec 12,2019
Minithumbup
By: 'Masud Ghafoor'
Dec 12,2019
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Great experience victoria provided when I purchased a property from springbok the first time. The most helpful, nicest and most genuine person I've dealt with....
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“Vicky Coffey has kept us updated in our prope......”

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Dec 12,2019
Minithumbup
By: 'Daniel Goodsir'
Dec 12,2019
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Vicky Coffey has kept us updated in our property sale and is a very nice person to communicate with, both on phone and by email. She always answers our questions and is a big asset to your company....
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“Lovely service from 90% of the staff but way ......”

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Dec 11,2019
Minithumbdown
Kiran
Natalie
By: 'April'
Dec 11,2019
0 people found
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Lovely service from 90% of the staff but way over priced for what they do. Avoid Kiran Thomson at all costs. His attitude is bullying and not customer focused at all. No photo of the front of the property, no for sale sign as asked, harassed ...
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“Easy to get through to. Helpful and flexible ......”

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Dec 11,2019
Minithumbup
Ahmed
By: 'Colin'
Dec 11,2019
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Easy to get through to. Helpful and flexible staff. Ahmed was efficient and polite. My vendor was easy to deal with as well....
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“Excellent service and he was very helpful and......”

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Dec 11,2019
Minithumbup
Ahmed
By: 'Alan Williams'
Dec 11,2019
0 people found
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Excellent service and he was very helpful and could not do enough to help he sold our property very quickly...
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“Wow how fast was that the service was excelle......”

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Dec 10,2019
Minithumbup
By: 'Eddie Koy'
Dec 10,2019
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Wow how fast was that the service was excellent and people were amazing and prompt to sort my problems out thank you so much...
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“Very helpful and always kept us updated. Even......”

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Dec 09,2019
Minithumbup
By: 'Paul Parris'
Dec 09,2019
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Very helpful and always kept us updated. Even if I left a message Megan she would always return my calls. The whole process has been very smooth so far...
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“Thankyou!...”

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Dec 09,2019
Minithumbup
By: 'Kane'
Dec 09,2019
0 people found
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Brilliant customer service, I appreciate the quick responses to queries and on going support through the sales process. I would happily recommend and thank you for all your help so far....
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“Megan Calvert was polite, extremely helpful, ......”

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Dec 06,2019
Minithumbup
By: 'Abbas Azam'
Dec 06,2019
0 people found
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Megan Calvert was polite, extremely helpful, patient and informative - she provided an overall excellent experience. I would be happy to recommend using Springbok to others....
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“Good service from Kyle keeping me informed at......”

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Dec 04,2019
Minithumbup
By: 'John Ensell'
Dec 04,2019
0 people found
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Good service from Kyle keeping me informed at all times . Services offered were very good and always returned messages very promptly...
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By: Springbok Customer Service Team
Dec 05, 2019
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Dear John Thank you for taking the time to feedback to us. Your feedback has been passed to Kyle and his manager. Best wishes Springbok Customer Service Team ...

“Very quick service and really helpful from th......”

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Dec 04,2019
Minithumbup
By: 'Christopher Greenwood'
Dec 04,2019
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Very quick service and really helpful from the very start .from the first call out to check the house and the photos and write up to show the property off has been amazing...
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By: Springbok Customer Services
Dec 05, 2019
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Dear Chris thank you for your message it's great to have such a good review from a vendor, best wishes, Springbok Properties team. ...

“Fantastic service ....”

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Dec 04,2019
Minithumbup
By: 'Fiona Chambers'
Dec 04,2019
0 people found
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Fantastic service so far Junaid has been brilliant keeping me informed through viewings to offers .got more people through the door in 1 month than I had in 3 months with old estate agents.changed to springbok as I wanted to sell quick as deal was already ...
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By: Springbok Customer Services
Dec 05, 2019
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Dear Fiona thank you for your excellent review, we are so pleased you had such a good experience and we could get you moving quickly. All the best, the Springbok Team ...

“Really efficient customer service. Lots of cu......”

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Dec 03,2019
Minithumbup
By: 'Leigh elliott'
Dec 03,2019
0 people found
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Really efficient customer service. Lots of customers in a short space of time. Achieved a successful sale in a short space of time....
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By: Springbok Customer Services
Dec 05, 2019
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Dear Leigh thank you for your message we are so pleased that we could help you out and find a byuer so quickly. All the best, the Springbok Properties team ...

“Very lovely and approachable lady very well m......”

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Dec 03,2019
Minithumbup
By: 'Janice parker'
Dec 03,2019
0 people found
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Very lovely and approachable lady very well mannerd and helpful gave me peace of mind Vicky is very highly recommended thanks janice...
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By: Springbok Customer Services
Dec 05, 2019
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Dear Janice, thank you for such a great review, Vicky is pleased she could help you sell your property. All the best, the Springbok Properties team. ...

“Thank you Megan for great service, for always......”

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Dec 02,2019
Minithumbup
By: 'MR DAVID J ASHDOWN'
Dec 02,2019
0 people found
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Thank you Megan for great service, for always being so positive, and for answering the phone so quickly and efficiently....
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By: Springbok Customer Services
Dec 05, 2019
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Dear David, your review is greatly appreciated, Megan was more than happy to help you with your purchase, all the best the Springbok Properties team. ...

“Kyle Williams was a great help to us, He was ......”

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Dec 02,2019
Minithumbup
By: 'Jemma Parkins'
Dec 02,2019
0 people found
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Kyle Williams was a great help to us, He was helpful, quick With responses And always available to answer any questions....
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“Very pleased with the service...”

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Dec 01,2019
Minithumbup
Rebekah
By: 'Emily Newbold'
Dec 01,2019
0 people found
this helpful
Very pleased with the service as first time buyers we had a lot of questions and the staff were so helpful and understanding. Always quick at answering the phone and very quick responses each time....
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“Just under 3 months from 1st contact to handi......”

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Nov 30,2019
Minithumbup
Natalie
By: 'Mark West'
Nov 30,2019
0 people found
this helpful
Just under 3 months from 1st contact to handing over the keys to the buyer, that says how good Springbok are, and how efficient NATALIE was. What it doesn't tell you is that every unanswered call was returned in very short time, every question answered and ...
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“So far so good. Helpful and always call you b......”

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Nov 30,2019
Minithumbup
By: 'Victoria lowry'
Nov 30,2019
0 people found
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So far so good. Helpful and always call you back when they say they will. We have not exchanged or completed yet but so far the process has been smooth....
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“Kiran&Springbok have been AMAZING...”

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Nov 30,2019
Minithumbup
Kiran
By: 'Connor'
Nov 30,2019
0 people found
this helpful
Kiran has been extremely helpful and his advice has helped me purchase my dream house, I highly recommended any First Time Buyers to purchase through Springbok Properties....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE

Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.


If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.

CustomerServiceManager@springbokgroup.co.uk

Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH

To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.


www.tpos.co.uk


The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury Wiltshire SP1 2BP


Telephone: (01722) 333306

Email: admin@tpos.co.uk
Last updated at 10:14 AM 29/04/2016 by allAgents

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Springbok Properties

Branch - Universal Square, Manchester, M12