HouseSimple, Colchester, CO1
4.2/5, 365 reviews
82% recommended
63% sales valuation accuracy
85% sales fee satisfaction
Housesimple OnLine Estate Agents

“They promise, call back within 24 hours, visit within 3 dayS on ......”

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Mar 26,2015
Minithumbdown
By: 'LLOYD'
Mar 26,2015
0 people found
this helpful
They promise, call back within 24 hours, visit within 3 dayS on line in 7 days.
No call back so called several times, photographer called 5 days, still no assessor, ECP or sign after 6 days (excluding Sunday). At this rate it will be 2 weeks before on line
Not impressed
Lloyd
What agent could do to change your mind?
They promise, call back within 24 hours, visit within 3 day on line in 7. No call back so called several times, photographer called 5 days, still no assessor, ECP or sign after 6 days (excluding Sunday). At this rate it will be 2 weeks before on line Not impressed Lloyd
Attached Filesnbsp;
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By: Housesimple
Apr 21, 2015
Housesimple always tries to accommodate property visits promptly and we aim to complete a property visit within 3 working days of sign up once we have been provided with all of the relevant information requested. We take a further 3 working days to upload photographs following a property visit and endeavour to do this sooner where possible. Sale boards are erected within 5 working days of having been ordered with us. This property was live online within 6 working days of requesting the home visit.

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Opening Hours
Address

Housesimple
The Octagon
Colchester
Essex
CO1 1TG
0333 331 4046

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 63% 85% £65,000 £1,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 0 0 282 26 3 7 3 29
Areas covered
  • Nationwide
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS

“Totally out of order. Aload of tripe company.......”

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May 07,2020
Minithumbdown
By: 'Adele kirk'
May 07,2020
0 people found
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Totally out of order. Aload of tripe company. We had a house accept our offer and then a couple of week later we had a message saying they had accepted another offer. House simple said even though our offer had been accepted they still have ...
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“No. Stars for this company! As soon as they......”

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Mar 23,2020
Minithumbdown
By: 'Carol ainley'
Mar 23,2020
0 people found
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No. Stars for this company! As soon as they get yr money they run! Customer service is terrible ! They sell you a product for £399 then want to sell You another with days! Adding extra Cost ! They want you to reduce yr property Price within days! ...
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“Absolutely full of crap, a guy called Richard......”

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Mar 20,2020
Minithumbdown
By: 'Karen ball'
Mar 20,2020
0 people found
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Absolutely full of crap, a guy called Richard my mother dealt with had her offer accepted was told she had the property, cash buyer, they then said that the seller pulled out because his mother in law needed the property, the house is still on ...
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“Rude and incompetent call centre based estate agent...”

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Mar 02,2020
Minithumbdown
By: 'Katie Barker'
Mar 02,2020
3 people found
this helpful
The call centre is completely incompetent. We have been trying to put in an offer and they have failed to phone back 4 times now, and failed to send anything by email. I wonder how many other offers that vendors are missing out on due to ...
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“House simple not simple to use...”

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Feb 25,2020
Minithumbdown
By: 'Mrs B'
Feb 25,2020
1 people found
this helpful
We haven't even completed our purchase yet and we are now dealing with staff member number 4 who is apparently leading house sale! From a buyers point they have been awful- clearly do not know what they are doing and for 3 weeks sending emails to wrong ...
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“Absolute con men, avoid at all costs...”

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Feb 24,2020
Minithumbdown
By: 'Sue Moore'
Feb 24,2020
1 people found
this helpful
Absolute con men, avoid at all costs. Because of their unscrupulous and shady sales tactics, we lost a good deal of money when attempting to deal with Housesimple....
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“Terrible agents. Don't use them unless you w......”

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Feb 10,2020
Minithumbdown
By: 'Amanda Jackson'
Feb 10,2020
4 people found
this helpful
Terrible agents. Don't use them unless you want months of stress. No communication, very little knowledge of the property market, young inexperienced staff. Although they are free, they should pay you for the work you end up doing yourself and for the continued calls you ...
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“Ross English is a star and deserves a pay rise and a promotion!...”

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Feb 06,2020
Minithumbup
By: 'Simon Allen'
Feb 06,2020
0 people found
this helpful
I cannot describe just how amazing Housesimple have been throughout the entire transaction. Every person we have dealt with has been helpful and friendly and at every stage of the sale our designated agent, Ross English, was the first to update us, chase all parties ...
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“Worst agency ever.!!Terrible customer service......”

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Feb 04,2020
Minithumbdown
By: 'Artur Daniello'
Feb 04,2020
3 people found
this helpful
Worst agency ever.!!Terrible customer service!! Just waist time with theme!!!They never answer the phone and laying at any point!!! If you respect your time and money avoid them!!...
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“Horrible service...”

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Jan 15,2020
Minithumbdown
By: 'Raymond'
Jan 15,2020
4 people found
this helpful
I wouldn't suggest you to join this agency to sell your house. This agency is absolutely rubbish. I've seen the advert about selling houses that doesn't require any money so I joined this. An agent said that it doesn't require money but I need to ...
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“We have been provided with really poor service...”

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Jan 06,2020
Minithumbdown
By: 'Andrew Jenkins'
Jan 06,2020
2 people found
this helpful
We have been provided with really poor service and as a result, the chain collapsed. Our buyers went through the HouseSimple mortgage team and a month on they still didn't have their mortgage in principle! The chain above us became nervous and the vendors ended ...
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“A Buyer's Worst Nightmare...”

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Dec 03,2019
Minithumbdown
By: 'Jack Barmby'
Dec 03,2019
6 people found
this helpful
A buyer's worst nightmare. Under absolutely no circumstances, if at all avoidable, use this company. Their 'negotiators' are understaffed, won't call you back or discuss your position with you at the point you make an offer, and won't call you back when they make promises. ...
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“If you are thinking of using House SImple to ......”

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Nov 15,2019
Minithumbdown
By: 'Steve'
Nov 15,2019
4 people found
this helpful
If you are thinking of using House SImple to do conveyancing then DONT. They are a waste of space. The first time buyer in my chain decided to use their services to buy. It was not until week 7 that they bothered to ask for searches. ...
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“House Simpletons...”

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Nov 11,2019
Minithumbdown
By: 'Daniel Thomas'
Nov 11,2019
3 people found
this helpful
This is my first experience in buying a house and these imbeciles have made me think it might well be the last. Ultimately because of a catalogue of lies and incompetence, we have wasted a lot of money on a survey and that's about your ...
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By: Amy
Feb 22, 2020
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Your experience Is exactly like ours! They are the most incompetent group of idiots I have ever encountered. They lied to us repeatedly and wouldn't reply to emails or calls. I don't believe these 5 star reviews on here are real. ...

“The absolute worse estate agent I have used i......”

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Sep 04,2019
Minithumbdown
By: 'John culshaw'
Sep 04,2019
4 people found
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The absolute worse estate agent I have used in 15 years buying selling and renting houses.constant no shows for viewings,no customer service at all,terrible attitude when making enquiries,was promised house would sold within weeks of going on the market 18 months later still ...
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By: Mrs
Nov 07, 2019
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Agreed ' bad experiences reported from so many !! Phillip/Nidge everyone I speak to who has used house simple say the same - lots of viewing booked and all feels very positive to start with - but then the viewings are regularly cancelled and generally a lack of communication makes the service below par. The staff are young and appear to have no experience other than answering the phone ; whilst a high street estate agent charges you for the job in doing so they make sure they secure viewings, at ...

“HORRENDOUS. AVOID...”

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Jul 29,2019
Minithumbdown
By: 'Jill'
Jul 29,2019
3 people found
this helpful
Just called to try to book a viewing and was passed to a rude aggressive '*' who seemed only interested in getting details for their database rather than helping in any way with the enquiry I had. I had been really interested but now ...
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“Andy was fantastic...”

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Jul 23,2019
Minithumbup
By: 'Louise Machin'
Jul 23,2019
0 people found
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Andy was fantastic with our purchase, taking the time to discuss options with us and keeping us informed at every stage of the process, which was greatly appreciated....
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“Grossly inaccurate valuation...”

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Jul 17,2019
Minithumbdown
By: 'Anja Lobert'
Jul 17,2019
1 people found
this helpful
Really disappointing. The guy that came around valued my house in East Manchester at 100-120k. I wound up selling it for 163k with a different estate agency. That's just way too inaccurate a valuation, so I would not use these guys in the future....
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“All the staff were very helpful throughout es......”

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Jul 15,2019
Minithumbup
By: 'Jamie'
Jul 15,2019
0 people found
this helpful
All the staff were very helpful throughout especially Ross English who went above and beyond to make sure everything went to plan. Massive thank you to this company...
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“Seller beware! You get what you pay for! Age......”

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Jul 05,2019
Minithumbdown
By: 'Heather Pozzo'
Jul 05,2019
3 people found
this helpful
Seller beware! You get what you pay for! Agents are all young and inexperienced. Tons of mistakes made on their end, had to be chased up several times for corrections. Their measurements for the floor plan were incorrect and they wouldn't fix them, advising all ...
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“I was sceptical but......”

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Jun 25,2019
Minithumbup
By: 'Andrew Gilrose'
Jun 25,2019
1 people found
this helpful
Thought that selling my house was too good to be true but I've been pleasantly surprised by the whole experience. A few challenges with getting hold of people early on but they listened to my feedback and seemed to improve throughout the process. Happy with ...
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“Avoid like the plague!...”

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Jun 22,2019
Minithumbdown
By: 'Lauren Draper'
Jun 22,2019
3 people found
this helpful
Avoid like the plague! We listed our property with Housesimple back in January and since then we have been nothing but disappointed. They overvalued our property, were rude on calls and did nothing to try and sell the property. We eventually asked them to remove ...
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“Dreadful service...”

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May 16,2019
Minithumbdown
By: 'W McHugh'
May 16,2019
3 people found
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Even after being contacted by a 'Director of Operations' I am still no further forward. I need to have two simple questions answered. Numerous calls - no-one knows anything! Constant promises to call you back but this never happens. Come on jack call me again ...
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“NON EXISTENT HOUSE SALE...”

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May 01,2019
Minithumbdown
By: 'GINA'
May 01,2019
9 people found
this helpful
House simple are a complete waste of time. Please do not use this company ! I have been offered a cash sale for this property and because I have chosen not to use their conveyancing team there has been no progression or communication whats so ever. ...
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Comment on agent fees
CRAP
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“Chaotic!...”

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May 01,2019
Minithumbdown
By: 'Ann'
May 01,2019
3 people found
this helpful
If you're not IT savvy, then don't touch them, whether you're a vendor or a purchaser. In theory, the IT system should work but as the vendor, I had no means of emailing, writing to them or having a reliable telephone number of someone who ...
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Comment on agent fees
Good if they did what they say they will do but it's worth paying more if the agent does what they say they will do.
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Vendor Fees

£0.
Sell your home for FREE.
No fees, no commission, no catch.
Last updated at 11/07/2019, 4:48 PM by Lizzie Berens
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Housesimple.com we make every effort to offer the best possible service so hope that you don’t have reason to complain. However, if there is something you’re not happy with, we’d like to hear from you right away so we can try to put matters right quickly and efficiently.

How to report a complaint
Stage One – Account Handler At Housesimple we pride ourselves on our customer experience, however we do understand that from time to time things do not always go to plan. In these instances we would always encourage you to speak with your Account Handler in the first instance to resolve any concerns. Our team are well trained and are on hand to support you with any situation.

Stage Two – Team Leader
If your Account Handler has been unable to resolve your complaint, we would ask that you inform us of any issues formally in writing, using one of the following channels - Email: Send us an email via our website (http://www.housesimple.com/contact-us) Post: Customer Care Department, HouseSimple.com, The Octagon, Middleborough, Colchester, Essex, CO1 1TG; We ask that all complaints are put in writing as soon as possible to allow us to investigate fully. All such complaints will be investigated fully before we respond. Our intention is to resolve your concerns within 48 hours. Sometimes it may take longer to investigate fully, and if this happens, we will let you know within three working days. The latest that you will receive a response is within 15 working days.

Stage Three – Team Manager
If you remain dissatisfied following receipt of our Stage Two response from the relevant Team Leader, you may address your concerns to the Team Manager in writing within one month of receipt. Your complaint will be acknowledged within three working days of receipt and you will be provided with a final written response from the Team Manager within 15 working days.

Stage Four– The Property Ombudsman
If you remain dissatisfied following our Stage Three response, then you may refer your complaint to the Property Ombudsman Service. We will provide you with details of how to do so in our Stage Three response, but you can also visit www.tpos.co.uk if you require further information. Please note that any such referral must be done within 6 months of our Stage Three response. Your complaint will not be considered by the Property Ombudsman Service unless we have exhausted our internal complaints procedure.
Last updated at 12:26 PM 11/11/2019 by allAgents

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