Cromwells Estate Agents
Wallington, SM6
3.8/5, 39 reviews
69% recommended
88% sales valuation accuracy
84% sales fee satisfaction

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“I made the mistake of responding to their flyer as ......”

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Mar 26,2015
Minithumbdown
By: 'SJS'
Mar 26,2015
5 people found
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I made the mistake of responding to their flyer as it came through the door after my wife & I had decided to go on the market.

They seemed very pushy on the phone. I spoke to a lady who booked them into value. During the appointment they insisted on taking the photos & measuring even though I had not made a decision at that point. Eventually I was forcibly persuaded to go on the market there & then. With hindsight I shouldn't have fallen for the pushy sales pitch & the we have a person who specifically wants to buy your houser

I was promised unique marketing, they had a specific buyer who interestingly never materialised & when I said I felt tricked & therefore wanted to go with another agent, they threatened to take me to court if I did that, as I signed their sole agency agreement. Their marketing was no different to other agents.

Be warned....! I don't believe their flyers are genuine, proved by the fact the supposed specific buyer never materialised & then to be threatened because I didn't like being tricked is unacceptable!

Many of the staff there are young & rude on the phone when you're not happy about something. Not good at all.

With so many agents out there I would recommend steering well clear of Cromwells Wallington & choosing an Agent that is professional, honest & respectful!
What agent could do to change your mind?
Don't trick customers, don't swear to customers, don't threaten customers!
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Opening Hours
Address

Cromwells Estate Agents
77d Manor Road
Wallington
Surrey
SM6 0DE
020 8647 4422

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 84% £225,000 £800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 16 5 9 4 1 3
Areas covered
  • sm1
  • sm2
  • sm3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Poor experience overall. On our second viewing of the property ......”

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May 15,2021
Minithumbdown
By: 'M'
May 15,2021
1 people found
this helpful
Poor experience overall. On our second viewing of the property we were shown by an agent who had not even seen the house before and who started by trying to open the door to the next door's property not realising where the actual property was. ...
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“A brilliant estate agency. They were been so......”

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May 11,2021
Minithumbup
By: 'Mariela'
May 11,2021
0 people found
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A brilliant estate agency. They were been so helpful in the communications between me and the vendor. They also recommended to me brilliant broker's company who secured my mortgage with no fee for them. Thank you Cromwells. Mariela...
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“Quick and easy sale supported by a fantastic team...”

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May 04,2021
Minithumbup
By: 'Andrea C'
May 04,2021
0 people found
this helpful
I purchased a flat through Cromwells and everyone I liaised with was very helpful, polite and quick to follow up on queries and actions. I would highly recommend them....
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“Thank you Cromwells for being so communicativ......”

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Apr 01,2021
Minithumbup
By: 'Natalie Varney'
Apr 01,2021
0 people found
this helpful
Thank you Cromwells for being so communicative, in particular Jas. You have been very helpful and always kept us up to date with our purchase, despite lots of hurdles on the way. Finally we have exchanged today and can’t wait to start our new ...
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“The team at Cromwells wallington were absolut......”

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Mar 30,2021
Minithumbup
By: 'KH'
Mar 30,2021
0 people found
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The team at Cromwells wallington were absolutely brilliant! Communication was great and they were very prompt and efficient to respond and deal with any issues. Special thanks to Sally, Abi and the rest of the team!!...
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“Estate Agency...”

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Mar 18,2021
Minithumbup
By: 'M'
Mar 18,2021
0 people found
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Very good photographic website illustrations and attention to detail . Always helpful with any sales queries and can recommend them as an excellent Estate Agency ....
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“Very pleased with the service. Prompt replies......”

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Mar 06,2021
Minithumbup
By: 'Mark B'
Mar 06,2021
1 people found
this helpful
Very pleased with the service. Prompt replies and helpful throughout. We had 3 valuations. The other 2 significantly lower. House sold for a price reasonably close to that which was suggested by Cromwells. Would definitely recommend....
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“Great efficient communication and very smooth......”

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Mar 06,2021
Minithumbup
By: 'Thevakaran'
Mar 06,2021
0 people found
this helpful
Great efficient communication and very smooth service overall. Very hard working people and would recommend! Thank you very much for the great service....
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“Excellent professional and personable service......”

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Feb 25,2021
Minithumbup
By: 'Chris'
Feb 25,2021
0 people found
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Excellent professional and personable service from all the team at Cromwells Wallington, I would highly recommend Sally, Sam and all of the team...
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“Thank goodness for people like Jas...I rece......”

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Feb 24,2021
Minithumbup
By: 'Hannah'
Feb 24,2021
0 people found
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Thank goodness for people like Jas... I recently bought a property in Wallington and Jas was the agent dealing with the sale. I honestly cannot recommend them enough. Our chain was a very long one and there were several points where it nearly collapsed. Not ...
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“We used Cromwells Wallington to sell our prop......”

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Feb 05,2021
Minithumbup
By: 'Gianna Lee'
Feb 05,2021
0 people found
this helpful
We used Cromwells Wallington to sell our property, after we had been badly let down by another agent. From the very beginning they were quick to act, professional, realistic about our selling potential and provided a plan of action that really worked. From our first ...
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“Cromwells Estate Agent - Wallington...”

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Sep 14,2020
Minithumbup
By: 'kevin'
Sep 14,2020
0 people found
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Many thanks to the Wallington Staff of Cromwells for the sale of my parents house, in these hard times of covid they still worked 100%, and the sale has been done. I'd like to thank them all. Kevin Hall...
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“Dont rely on anything post sale...”

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Sep 14,2020
Minithumbdown
By: 'Julian'
Sep 14,2020
0 people found
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The agents dealt with the marketing and sale well but having received their commission from our solicitor we became unimportant and have had issues closing up sundry matter. Dont pay til everything is sorted....
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By: Amanda
Sep 14, 2020
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You asked us to read the meters, we tried, but your builder had taken the meter cupboard key making this impossible. The new owners had to order a new one before the meters could be read. This is not a job normally undertaken by ourselves but we always try and help where possible. Unfortunately in this case, it was not possible. ...

“We agreed on a sale at asking price with Crom......”

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Sep 03,2020
Minithumbdown
By: 'Khurum'
Sep 03,2020
2 people found
this helpful
We agreed on a sale at asking price with Cromwells Wallignton. Despite the fact that their agents failed to show up on viewings, we were harassed by the members of their team to arrange valuation within 5 working days, which we did! We ended up paying 3...
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By: Khurum Khan
Sep 03, 2020
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Thanks Amanda for your response- at least I heard something back from you which is a pleasant surprise. Since you have asked for constructive feedback, I would detail my concerns here. I called your colleagues 20 times during the last 2 weeks and every time I was advised that you were aware of the case and would call me back within a short space of time. It's time for reflection for your and your colleagues as you can't deny that none of you bothered to even call me back once. Rather you advi ...

“I was extremely happy with Cromwells (Walling......”

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Jul 05,2020
Minithumbup
By: 'Susie'
Jul 05,2020
0 people found
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I was extremely happy with Cromwells (Wallington) regarding the sale of my Mother's flat. My Mother is 96 and now living with me in Lancashire and so I was arranging everything at long distance. Sally Calvo was recommended to me in the first instance and she ...
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“AVOID LIKE THE PLAGUE!!!!...”

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Dec 10,2019
Minithumbdown
By: 'Vikki'
Dec 10,2019
5 people found
this helpful
AVOID LIKE THE PLAGUE!!!! If I could give no stars I would. If you’re serious about selling your property, use another agent!! We actually ended up opening a case with The Property Ombudsman regarding Cromwells (Wallington Branch) and was compensated for Cromwells failings. I ...
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“Very pleased with the level of service receiv......”

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Aug 09,2019
Minithumbup
By: 'Michael'
Aug 09,2019
0 people found
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Very pleased with the level of service received. Found them to be very helpful and always kept us informed. Managed to get us 10 offers....
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“Sales process...”

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Mar 26,2019
Minithumbup
By: 'Joydeep'
Mar 26,2019
0 people found
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Hi, I worked with Jaspreet during my sales process and she helped me a lot to follow up with solicitors to get the work done. Regards, Joydeep...
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“Outstanding - One very happy family...”

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Mar 05,2019
Minithumbup
By: 'Rachel'
Mar 05,2019
0 people found
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We have recently bought and sold through Cromwell's in Wallington and I really can't thank them enough. We came across quite a few hurdles along the way but the entire team went above and beyond for us! They were always informative and communicative. They delivered ...
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Comment on agent fees
Good
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“Very happy with Cromwells...”

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Dec 06,2018
Minithumbup
By: 'Mrs'
Dec 06,2018
0 people found
this helpful
Highly recommend Cromwells. We've recently used them to sell and purchase. Great customer service, putting our property on the market quickly through the night and being fully involved in our entire chain process dealing with all solicitors etc, I never needed to chase anything they ...
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Comment on agent fees
They’re all the same
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“Sold at Last...”

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Dec 04,2018
Minithumbup
By: 'Hackers'
Dec 04,2018
0 people found
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We had a few problems selling but Cromwells worked hard to find a new buyer when the first one dropped out....
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Comment on agent fees
Fixed fee - charged what they said they would
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“Efficient & professional agency...”

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Oct 24,2018
Minithumbdown
By: 'G'
Oct 24,2018
0 people found
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My Husband and I recently purchased our first home through Cromwells Wallington. We found Amanda and Mitzi to be particularly helpful and efficient. They helped push the sale of the property along and and dealt with any queries that we had with the property and ...
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“Excellent service...”

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May 14,2018
Minithumbup
By: 'Ben'
May 14,2018
0 people found
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From having Cromwells round to value and market the property to sale completion (and purchase) they were excellent. Mitzy was always available and able to offer her advice and kept the process running smoothly (as could be). Woukld definitely deal with again and would recommend ...
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Comment on agent fees
Competitive fees.
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“Many thanks to all the team at Cromwells, but in ......”

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Jan 28,2018
Minithumbup
By: 'Lucy'
Jan 28,2018
0 people found
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Many thanks to all the team at Cromwells, but in particular to Amanda and Mitsy for the successful sale of my property. They provided a friendly, professional service & kept me informed of any developments as and when they happened or whenever I called for an ...
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Comment on agent fees
Competitive rates
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“As a buyer I was disappointed to be told by ......”

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Feb 23,2017
Minithumbdown
By: 'Surprised'
Feb 23,2017
5 people found
this helpful
As a buyer I was disappointed to be told by a member of staff at Cromwells, that there was no point in her updating their system to reflect our revised budget because they don't have time to "ring out" on their applicants. Our house was ...
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Comment on agent fees
Not applicable.
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By: Steven
Sep 14, 2017
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Same experience A house I was interested in had been on the market 5 days They said it was 'gone' Did not ask my position or what I was prepared to offer Definitely a strange approach to getting good buyers in a good position ...

“Appalling service. *Talked the talk but they never walked the ......”

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Jul 21,2016
Minithumbdown
By: 'S'
Jul 21,2016
8 people found
this helpful
Appalling service. *Talked the talk but they never walked the walk. We should have charged them for our phone bill as we were chasing them up constantly. Know all the staff by making calls but they are utterly useless at chasing things up. They need ...
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Comment on agent fees
Fees good = service poor
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“Absolutely amazing! They helped me find a suitable buyer for ......”

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Jul 18,2016
Minithumbup
By: 'Aaron'
Jul 18,2016
1 people found
this helpful
Absolutely amazing! They helped me find a suitable buyer for my family home that I had to give up begrudgingly....
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“Sam really helped by providing advise as to what to ......”

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Jul 17,2016
Minithumbup
By: 'Michael'
Jul 17,2016
0 people found
this helpful
Sam really helped by providing advise as to what to look out for in a house and an estate agent. I felt that I was being pressured by a different agency, but he assured me that I wasn't bound into anything. Amanda helped us find ...
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Comment on agent fees
Really low in comparison to who I was going to go with initially
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“This small and homely office provided nothing but help from ......”

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Jul 10,2016
Minithumbup
By: 'Jake'
Jul 10,2016
0 people found
this helpful
This small and homely office provided nothing but help from the offset. The open day they held for my property had a great atmosphere and I believe this helped with the price they achieved for my property. Any issues I had were dealt with accordingly ...
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“I was struggling to find a house that I could ......”

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Jul 10,2016
Minithumbup
By: 'Jasmine'
Jul 10,2016
3 people found
this helpful
I was struggling to find a house that I could really fall in love with as my budget was quite low. Paul helped me by identifying what I really wanted in a home and Amanda pointed out these features in houses on open days! I ...
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Last updated at 10:13 AM 25/07/2019 by Sam Watson \/ Amanda Crowson

Awards won by Cromwells Estate Agents, Wallington SM6 0DE


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