Cromwells Estate Agents
Wallington, SM6
3.6/5, 24 reviews
63% recommended
81% sales valuation accuracy
81% sales fee satisfaction

“I made the mistake of responding to their flyer as ......”

Share on :
Mar 26,2015
Minithumbdown
By: 'SJS'
Mar 26,2015
5 people found
this helpful
I made the mistake of responding to their flyer as it came through the door after my wife & I had decided to go on the market.

They seemed very pushy on the phone. I spoke to a lady who booked them into value. During the appointment they insisted on taking the photos & measuring even though I had not made a decision at that point. Eventually I was forcibly persuaded to go on the market there & then. With hindsight I shouldn't have fallen for the pushy sales pitch & the we have a person who specifically wants to buy your houser

I was promised unique marketing, they had a specific buyer who interestingly never materialised & when I said I felt tricked & therefore wanted to go with another agent, they threatened to take me to court if I did that, as I signed their sole agency agreement. Their marketing was no different to other agents.

Be warned....! I don't believe their flyers are genuine, proved by the fact the supposed specific buyer never materialised & then to be threatened because I didn't like being tricked is unacceptable!

Many of the staff there are young & rude on the phone when you're not happy about something. Not good at all.

With so many agents out there I would recommend steering well clear of Cromwells Wallington & choosing an Agent that is professional, honest & respectful!
What agent could do to change your mind?
Don't trick customers, don't swear to customers, don't threaten customers!
Attached Filesnbsp;
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Cromwells Estate Agents
77d Manor Road
Wallington
Surrey
SM6 0DE
020 8647 4422

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 81% £235,000 £655,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 10 4 5 3 0 2
Areas covered
  • sm1
  • sm2
  • sm3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“AVOID LIKE THE PLAGUE!!!!...”

Share on :
Dec 10,2019
Minithumbdown
By: 'Vikki Church'
Dec 10,2019
3 people found
this helpful
AVOID LIKE THE PLAGUE!!!! If I could give no stars I would. If you’re serious about selling your property, use another agent!! We actually ended up opening a case with The Property Ombudsman regarding Cromwells (Wallington Branch) and was compensated for Cromwells failings. I ...
read full review
Was this helpful? Yes

“Very pleased with the level of service receiv......”

Share on :
Aug 09,2019
Minithumbup
By: 'Michael'
Aug 09,2019
0 people found
this helpful
Very pleased with the level of service received. Found them to be very helpful and always kept us informed. Managed to get us 10 offers....
read full review
Was this helpful? Yes

“Sales process...”

Share on :
Mar 26,2019
Minithumbup
By: 'Joydeep'
Mar 26,2019
0 people found
this helpful
Hi, I worked with Jaspreet during my sales process and she helped me a lot to follow up with solicitors to get the work done. Regards, Joydeep...
read full review
Was this helpful? Yes

“Outstanding - One very happy family...”

Share on :
Mar 05,2019
Minithumbup
By: 'Rachel B'
Mar 05,2019
0 people found
this helpful
We have recently bought and sold through Cromwell's in Wallington and I really can't thank them enough. We came across quite a few hurdles along the way but the entire team went above and beyond for us! They were always informative and communicative. They delivered ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very happy with Cromwells...”

Share on :
Dec 06,2018
Minithumbup
By: 'Mrs Howard'
Dec 06,2018
0 people found
this helpful
Highly recommend Cromwells. We've recently used them to sell and purchase. Great customer service, putting our property on the market quickly through the night and being fully involved in our entire chain process dealing with all solicitors etc, I never needed to chase anything they ...
read full review
Comment on agent fees
They’re all the same
Was this helpful? Yes

“Sold at Last...”

Share on :
Dec 04,2018
Minithumbup
By: 'Hackers'
Dec 04,2018
0 people found
this helpful
We had a few problems selling but Cromwells worked hard to find a new buyer when the first one dropped out....
read full review
Comment on agent fees
Fixed fee - charged what they said they would
Was this helpful? Yes

“Efficient & professional agency...”

Share on :
Oct 24,2018
Minithumbdown
By: 'G Vassoodaven'
Oct 24,2018
0 people found
this helpful
My Husband and I recently purchased our first home through Cromwells Wallington. We found Amanda and Mitzi to be particularly helpful and efficient. They helped push the sale of the property along and and dealt with any queries that we had with the property and ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
May 14,2018
Minithumbup
By: 'Ben R'
May 14,2018
0 people found
this helpful
From having Cromwells round to value and market the property to sale completion (and purchase) they were excellent. Mitzy was always available and able to offer her advice and kept the process running smoothly (as could be). Woukld definitely deal with again and would recommend ...
read full review
Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Many thanks to all the team at Cromwells, but in ......”

Share on :
Jan 28,2018
Minithumbup
By: 'Lucy Moulder'
Jan 28,2018
0 people found
this helpful
Many thanks to all the team at Cromwells, but in particular to Amanda and Mitsy for the successful sale of my property. They provided a friendly, professional service & kept me informed of any developments as and when they happened or whenever I called for an ...
read full review
Comment on agent fees
Competitive rates
Was this helpful? Yes

“As a buyer I was disappointed to be told by ......”

Share on :
Feb 23,2017
Minithumbdown
By: 'Surprised'
Feb 23,2017
4 people found
this helpful
As a buyer I was disappointed to be told by a member of staff at Cromwells, that there was no point in her updating their system to reflect our revised budget because they don't have time to "ring out" on their applicants. Our house was ...
read full review
Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Steven
Sep 14, 2017
View all comments (1)
Same experience A house I was interested in had been on the market 5 days They said it was 'gone' Did not ask my position or what I was prepared to offer Definitely a strange approach to getting good buyers in a good position ...

“Appalling service. *Talked the talk but they never walked the ......”

Share on :
Jul 21,2016
Minithumbdown
By: 'S and L Lawson'
Jul 21,2016
8 people found
this helpful
Appalling service. *Talked the talk but they never walked the walk. We should have charged them for our phone bill as we were chasing them up constantly. Know all the staff by making calls but they are utterly useless at chasing things up. They need ...
read full review
Comment on agent fees
Fees good = service poor
Was this helpful? Yes

“Absolutely amazing! They helped me find a suitable buyer for ......”

Share on :
Jul 18,2016
Minithumbup
By: 'Aaron'
Jul 18,2016
1 people found
this helpful
Absolutely amazing! They helped me find a suitable buyer for my family home that I had to give up begrudgingly....
read full review
Was this helpful? Yes

“Sam really helped by providing advise as to what to ......”

Share on :
Jul 17,2016
Minithumbup
By: 'Michael'
Jul 17,2016
0 people found
this helpful
Sam really helped by providing advise as to what to look out for in a house and an estate agent. I felt that I was being pressured by a different agency, but he assured me that I wasn't bound into anything. Amanda helped us find ...
read full review
Comment on agent fees
Really low in comparison to who I was going to go with initially
Was this helpful? Yes

“This small and homely office provided nothing but help from ......”

Share on :
Jul 10,2016
Minithumbup
By: 'Jake'
Jul 10,2016
0 people found
this helpful
This small and homely office provided nothing but help from the offset. The open day they held for my property had a great atmosphere and I believe this helped with the price they achieved for my property. Any issues I had were dealt with accordingly ...
read full review
Was this helpful? Yes

“I was struggling to find a house that I could ......”

Share on :
Jul 10,2016
Minithumbup
By: 'Jasmine'
Jul 10,2016
3 people found
this helpful
I was struggling to find a house that I could really fall in love with as my budget was quite low. Paul helped me by identifying what I really wanted in a home and Amanda pointed out these features in houses on open days! I ...
read full review
Was this helpful? Yes

“Absolutely amazing service - I definitely recommend!The service is ......”

Share on :
Jul 10,2016
Minithumbup
By: 'Samir'
Jul 10,2016
0 people found
this helpful
Absolutely amazing service - I definitely recommend! The service is great, they are impeccably organised and, overall, they are lovely people. Thanks to all at Cromwells....
read full review
Was this helpful? Yes

“Pathetic. Worst service ever. If had a choice would never ......”

Share on :
Jun 17,2016
Minithumbdown
By: 'PTHEACE'
Jun 17,2016
8 people found
this helpful
Pathetic. Worst service ever. If had a choice would never use them. Do not have courtesy to contact you regarding offers and dont even tell you if a property is under offer if you email for information. THIS HAPPENS ON MULTIPLE OCCASIONS. AVOID....
read full review
Was this helpful? Yes

“Cromwells were fantastic right from the start. I must have ......”

Share on :
Jul 13,2015
Minithumbup
By: 'Nick'
Jul 13,2015
1 people found
this helpful
Cromwells were fantastic right from the start. I must have viewed close to 70 properties with other estate agents, i really wish i had gone to them first. I felt that Siobhan had our best interests at heart and guided me though the process impeccably ( As ...
read full review
Was this helpful? Yes

“This agent are so arrogant. We decided to use them ......”

Share on :
Apr 25,2015
Minithumbdown
By: 'EM'
Apr 25,2015
6 people found
this helpful
This agent are so arrogant. We decided to use them because it looks like most others in the area do but what a mistake! After we had been talked into signing a long contract with them the only contact we really had from them was ...
read full review
What agent could do to change your mind?
Done their job, is was obvious they had not done anything for us as our next agent sold our property in less than a quarter of the time they had. Useless.
Attached Filesnbsp;
Was this helpful? Yes

“We sold and bought through Cromwells in Wallington Surrey Siobhan ......”

Share on :
Apr 13,2015
Minithumbup
By: 'BARRY'
Apr 13,2015
0 people found
this helpful
We sold and bought through Cromwells in Wallington Surrey Siobhan dealt with both selling and buying she was very helpful and understanding and got us through a difficult purchase would sell and buy again through Cromwells we thank you Siobhan...
read full review
Was this helpful? Yes

“Great service received from start to finish. Siobhan was fantastic ......”

Share on :
Apr 09,2015
Minithumbup
By: 'John F'
Apr 09,2015
0 people found
this helpful
Great service received from start to finish. Siobhan was fantastic and helped every step of the way. Issues were resolved quickly. I harassed almost everyday at some points and my calls were always taken or returned. Cant rate them highly enough....
read full review
Was this helpful? Yes

“I made the mistake of responding to their flyer as ......”

Share on :
Mar 26,2015
Minithumbdown
By: 'SJS'
Mar 26,2015
5 people found
this helpful
I made the mistake of responding to their flyer as it came through the door after my wife & I had decided to go on the market. They seemed very pushy on the phone. I spoke to a lady who booked them into value. During the ...
read full review
What agent could do to change your mind?
Don't trick customers, don't swear to customers, don't threaten customers!
Attached Filesnbsp;
Was this helpful? Yes

“I used this agency to buy a property and they ......”

Share on :
Jan 27,2015
Minithumbdown
By: 'A homebuyer'
Jan 27,2015
6 people found
this helpful
I used this agency to buy a property and they were truly awful. At one point they were shouting down the phone at me because I'd tried to change an appointment. I only phoned them when I had no other option. Strangely they seemed to ...
read full review
What agent could do to change your mind?
If they'd been polite and professional that would have been helpful.
Attached Filesnbsp;
Was this helpful? Yes

“We just bought a flat via Cromwells Wallington and they ......”

Share on :
Jun 23,2014
Minithumbdown
By: 'Unhappy Customer'
Jun 23,2014
8 people found
this helpful
We just bought a flat via Cromwells Wallington and they have been completely unhelpful, with incompetent members of staff answering the phone and no willingness to resolve our queries/problems whatsoever, taking the 'it's not my problem' approach. They promised call backs on at least 5 ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:13 AM 25/07/2019 by Sam Watson \/ Amanda Crowson

Awards won by Cromwells Estate Agents, Wallington SM6 0DE


As Seen On

Find the Best Agent to
Sell or Rent Your Home