Townends
Regents Staines, Staines, TW18
4.7/5, 285 reviews
95% recommended
91% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
85% lettings fee satisfaction

“A genuine caring approach to service, we felt that they ......”

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Mar 25,2015
Minithumbup
By: 'BakerLacey'
Mar 25,2015
0 people found
this helpful
A genuine caring approach to service, we felt that they kept us informed,chased progress with solicitors and vendors as appropriate and we couldn't have asked for more. Always pleasant and prompt at returning calls, updates and supporting us through the process.
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Opening Hours
Address

Townends
142-144 High Street
Staines-upon-Thames,Staines
Middlesex
TW18 4AH
01784 455 299

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 100% £125,000 £4,700,000
Lettings 94% 85% £795 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 2 78 7 63 1 55 1 7 2
Areas covered
  • TW15
  • TW18
  • TW19
  • SL3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Gazumped*...”

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May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
5 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't ...
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“We've just sold our flat through Townends. We were really ......”

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Feb 03,2018
Minithumbup
By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
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Comment on agent fees
Reasonably priced fees
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“Even though she informed us as new to the company. ......”

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Dec 07,2017
Minithumbup
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy ...
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Comment on agent fees
Reasonable
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“Chrissy was attentive and friendly, she looked very well dressed, ......”

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Dec 06,2017
Minithumbup
By: 'S'
Dec 06,2017
0 people found
this helpful
Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. She has a great personality and is an honourable member of the Staines team. I will be telling my friends about her!! Amazing!!...
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Comment on agent fees
Good
Was this helpful? Yes

“Our first point of contact with townends was Richard. A ......”

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Nov 06,2017
Minithumbup
By: 'Rick, Alex, Ali, Luke'
Nov 06,2017
0 people found
this helpful
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we ...
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Comment on agent fees
Very reasonable compared to others.
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“Impressive level of service, excellent communication.I was in no ......”

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Oct 16,2017
Minithumbup
By: 'L Bartlett'
Oct 16,2017
0 people found
this helpful
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our sale....
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Comment on agent fees
Very fair
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“In one line,an awefull service for exhuberant fee. Recently ......”

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Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
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“The gave me the keys late. And refused to give ......”

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Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
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“I bought a house from a couple who used Regents ......”

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Jun 10,2017
Minithumbup
By: 'Marvin'
Jun 10,2017
0 people found
this helpful
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for ...
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“Townends were very helpful during this process, thank you to ......”

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Jun 09,2017
Minithumbup
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
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“Jo provides outstanding support to me as a landlord whenever ......”

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Jun 08,2017
Minithumbup
By: 'Sunny Wilson'
Jun 08,2017
0 people found
this helpful
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have ...
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“Riya was very helpful, polite and knowledgeable about the property ......”

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May 31,2017
Minithumbup
By: 'Stef'
May 31,2017
0 people found
this helpful
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a property....
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Comment on agent fees
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
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“We originally marketed our home for sale with an online ......”

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May 21,2017
Minithumbup
By: 'Simon & Bridie'
May 21,2017
0 people found
this helpful
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, ...
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Comment on agent fees
We negotiated an 'all-in' fee that we were more than happy with.
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“Regents were fantastic! They were so helpful and found me ......”

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May 08,2017
Minithumbup
By: 'John'
May 08,2017
0 people found
this helpful
Regents were fantastic! They were so helpful and found me lovely tenants immediately. I reccomend Regents to anyone, i have rented out properties previously and foubd Regents to come out on top!...
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Comment on agent fees
Good
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“Katy has been absolutely excellent from day one. She has ......”

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Apr 21,2017
Minithumbup
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes

“Riya was extremely professional and helpful the process of the ......”

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Apr 18,2017
Minithumbup
By: 'Daryl'
Apr 18,2017
0 people found
this helpful
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend regents....
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Comment on agent fees
Good
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“Was not pleased with the service after end of tenancy.......”

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Apr 17,2017
Minithumbdown
By: 'GK'
Apr 17,2017
0 people found
this helpful
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite promises....
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Comment on agent fees
Fair
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“The staff were always polite and very helpful with any ......”

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Apr 01,2017
Minithumbup
By: 'Shaun'
Apr 01,2017
0 people found
this helpful
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a property....
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Comment on agent fees
Good
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“Riya Preston was outstanding right from the time she replied ......”

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Mar 29,2017
Minithumbup
By: 'Jimmy and Pross'
Mar 29,2017
0 people found
this helpful
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely professional....
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Comment on agent fees
Fair
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“Very pleased with the service provided by Luke and Matt. ......”

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Mar 27,2017
Minithumbup
By: 'Rob'
Mar 27,2017
0 people found
this helpful
Very pleased with the service provided by Luke and Matt. We bought and sold through Regents and found them to be particularly attentive and helpful and would recommend to anyone considering buying or selling through them. Thank you for all your help....
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Comment on agent fees
Good
Was this helpful? Yes

“This is my second experience with Regents having purchased a ......”

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Mar 17,2017
Minithumbup
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however ...
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Comment on agent fees
The agents fees were on par with others in the area.
Was this helpful? Yes

“throughout the buying process everyone was very responsive every time ......”

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Mar 16,2017
Minithumbup
By: 'amazing'
Mar 16,2017
0 people found
this helpful
throughout the buying process everyone was very responsive every time we called and always called back whenever they said they would. i would definitely use them again if needed....
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Comment on agent fees
good
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“My wife and I dealt with Riya throughout the whole ......”

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Feb 25,2017
Minithumbup
By: 'dan ball'
Feb 25,2017
0 people found
this helpful
My wife and I dealt with Riya throughout the whole process that was extremely smooth and efficient and question were dealt with quickly and professionally, I would definitely recommend regents to friends and family...
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Comment on agent fees
Good
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“The branch co-ordinator was very professional and helpful and always ......”

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Feb 23,2017
Minithumbup
By: 'Heather Williams'
Feb 23,2017
0 people found
this helpful
The branch co-ordinator was very professional and helpful and always went out of her way to make sure the sale of my property went smoothly. I would recommend her to all my family and friends...
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“Riya was exceptionally helpful. Regents were the only agent in ......”

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Feb 17,2017
Minithumbup
By: 'Huntley Close Management'
Feb 17,2017
0 people found
this helpful
Riya was exceptionally helpful. Regents were the only agent in the Staines area who were willing to help on the day when a property was being Bailiffed. Regents got us out of a real problem by being present on the day. She was persistent and ...
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Comment on agent fees
Good
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“My partner and I have had a great service from ......”

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Jan 13,2017
Minithumbup
By: 'Rob'
Jan 13,2017
0 people found
this helpful
My partner and I have had a great service from Michael from start to finish. He was professional and personal and was very proactive in helping us sell our flat and buy our new home. I would highly recommend using Townends in Staines....
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Comment on agent fees
Reasonable. About par for the course.
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“Well , where do I start ! Michael Sharp treated my wife ......”

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Jan 11,2017
Minithumbup
By: 'Vern'
Jan 11,2017
0 people found
this helpful
Well , where do I start ! Michael Sharp treated my wife and I with his full support from start to the end during our first property purchase . Michael provided us with full transparency, guidance , support , expertise throughout the process which put us at ease and offered ...
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Comment on agent fees
Fair .
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“Michael was excellent in selling my flat in Staines. i ......”

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Jan 09,2017
Minithumbup
By: 'Chertsey Lane Sale'
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
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“Very pleased with this estate agents,efficient & bent over backwards ......”

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Dec 13,2016
Minithumbup
By: 'matt7o'
Dec 13,2016
0 people found
this helpful
Very pleased with this estate agents,efficient & bent over backwards to make sure the process of selling through to moving was a smooth experience. Would use again with a question of doubt. Thank you once again. Matt...
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Comment on agent fees
All good
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“I dealt with both Riya and Alex who were both ......”

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Dec 03,2016
Minithumbup
By: 'Sarah M'
Dec 03,2016
0 people found
this helpful
I dealt with both Riya and Alex who were both so friendly, helpful, informative and supportive in facilitating my move. The service was seamless and professional at all times and all aspects of setting up my new home was catered for. Highly recommended agent! Thank-you ...
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Comment on agent fees
Extremely reasonable and worthwhile!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:30 PM 06/12/2017 by allAgents

Awards won by Townends, Staines TW18 4AH


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