Mar 25,2015
Minithumbdown
By: 'Mike Steven'
Mar 25,2015
16 people found
this helpful
I phone Martyn Gerrard - Whetstone on 23/3/15 to enquire about a property that was being marketed for rental and added on few days ago on the right move website. The phone was answered by a gentleman who said to me he was in the sales department and his colleague in the rental department was on the phone. He took my contact telephone number and name and promise to get his colleague to phone me. The next day I waited for the call and no call received. I gave a second call and this time a lady took the call and after making a complaint to her about my call not being returned, she said her colleagues was on the phone and took down my number and name again and promised to get her colleague to phone me back. No call received again so I just went on their website and send an email to the Management Office of Martyn Gerrard . Within an hour then I got a call. I will not advise to use this agency if you are a landlord and/or a tenant as if they cannot even return a call, do remember what will happen when you have a major issue. Their lettings director did send me an email and did apologise but what he got to bear in mind his agency lost a very good customer for not just returning a call but lots of referrals which I will have put through. I had sold a previous property in Finchley and I have no regrets at all for not using them though this agency did drop a leaflet about their agency and boasting their service. I am buying more properties in the future and there is no way I am going to use that agency since you have to contact their head office to get a call back finally from them. Landlords/Tenants Beware.
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Martyn Gerrard

1286 High Road Whetstone, London
Greater London
N20 9HH

020 8446 2111

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